Hlthir301c Communicate And Work Effectiely In Health

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1. Only speak to family member regarding matters related to clients or their treatment with third parties, at work or outside of the workplace

Explanation

There should be no discussion of any matters related to clients or their treatment with third parties, at work or outside of the workplace

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About This Quiz
Hlthir301c Communicate And Work Effectiely In Health - Quiz

This quiz assesses knowledge in effective communication and ethical practices within healthcare, focusing on laws, ethics, and professional standards. It is designed for individuals aiming to enhance their... see moreunderstanding and adherence to ethical guidelines in health settings. see less

2. All written documents relating to clients should be so controlled that the information they contain is not seen by unauthorised people

Explanation

The statement is true because it is important to control access to written documents relating to clients in order to protect the confidentiality of the information they contain. Unauthorized access to such documents could lead to breaches of privacy and confidentiality, which can have serious consequences for both the clients and the organization. By implementing proper controls and ensuring that only authorized individuals have access to these documents, organizations can safeguard sensitive client information and maintain trust and confidentiality.

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3. Which of the following statement is incorrect in relation to 'Client's rights'?

Explanation

The given correct answer is "Client's have no rights." This statement is incorrect because clients do have rights. Clients have the right of informed consent, which means they have the right to be fully informed about any treatment or intervention being proposed and give their consent before it is implemented. Clients also have the right of confidentiality, which means that any information they share with their therapist or counselor should be kept confidential, except in certain circumstances where there is a legal or ethical obligation to breach confidentiality. Additionally, clients have the right to be accepted and treated with respect and dignity.

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4. Marking a client's treatment card with large red letters is allowed.

Explanation

Do not mark the client’s treatment card with large red letters that could reveal information

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5. All of the following are benefits of involving clients in decision-making, except?

Explanation

When you involve clients in decision-making, you obtain their consent, increase their understanding of the treatment, and reduce conflict

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6. Discrimination occurs only if the person you are discriminating against has overheard you

Explanation

Discrimination can be direct or indirect.

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7. Which is not an employer's responsibility?

Explanation

the dentist should not expect the dental assistant to carry out any duties not related to
his/her position. For example, a dental assistant must not do the duties of a dental
therapist the dentist must

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8. Failing to do something that a reasonable person, guided by the principles that ordinary people live by, would do, or doing something that a prudent and responsible person would not do is known as an assault.

Explanation

Failing to do something that a reasonable person, guided by the principles that ordinary people live by, would do, or doing something that a prudent and responsible person would not do is known as Negligence

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9. Tick all of those issues within the dental environment that require mandatory notification and reporting (more than one tick permitted)

Explanation

In the dental environment, there are certain issues that require mandatory notification and reporting. These include the protection of children, as they are vulnerable and need to be safeguarded. Additionally, others who are identified as being at risk also need to be protected and reported. Any policies within the dental organization that require reporting should also be followed. However, the protection of animals is not mentioned as a mandatory reporting issue in this context.

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10. A sense of belonging is not required for individuals to feel respected and valued

Explanation

Without this sense of belonging, it is difficult for individuals to feel respected and valued

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11. Community services organisations are composed of people who are diverse in many ways

Explanation

Community services organisations are composed of people who are diverse in many ways. This means that these organizations consist of individuals who come from different backgrounds, cultures, races, ethnicities, and experiences. This diversity is beneficial as it allows for a wider range of perspectives, ideas, and skills to be brought to the table. It also promotes inclusivity and understanding within the organization, enabling them to better serve the diverse needs of the community they are working with. Therefore, the statement "True" accurately reflects the composition of community services organisations.

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12. It is not important to be aware of these various organisations in the health care system in which you work

Explanation

It is important to be aware of these various organisations in the health care system in which you work

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13. All of the following statements are true in relation to gathering confidential information, except?

Explanation

Because the client owns this information, the client alone can give permission for information
to be released to other people.

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14. Which is not an employee's responsibility?

Explanation

Arrive at the dental practice on time and work the agreed number of hours

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15. Tick those other health organisations that a dental assistant may work with (more than one tick permitted)

Explanation

A dental assistant may work with dental specialists, general practitioners, chiropractors, speech pathologists, health insurance providers, Medicare, and community health centers. These organizations are all related to healthcare and may require the assistance of a dental professional in their operations.

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16. As an employee, you are protected from the following, except?

Explanation

As an employee, you are protected by legislative awards and conditions.

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17. A worker, who suffers a work-related injury that results in permanent impairment or the loss of earning capacity, or who requires medical treatment after an injury, can claim worker's compensation.

Explanation

Workers who experience work-related injuries that lead to permanent impairment, loss of earning capacity, or require medical treatment are eligible to claim worker's compensation. This compensation is designed to provide financial support and cover medical expenses for injured workers. Therefore, the statement is true.

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18. According to the article Review of Indigenous oral health InfoNet 2011, 'Indigenous adults aged 35-54 years were _______ more likely to have lost all of their teeth than non-Indigenous adults of the same age'.

Explanation

According to the article Review of Indigenous oral health InfoNet 2011, 'Indigenous adults aged 35-54 years were five times more likely to have lost all of their teeth than non-Indigenous adults of the same age' (page 5).

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19. According to WorkCover NSW, an employer's obligation is the following, except?

Explanation

Have a workers compensation policy that covers all your workers

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20. Laws tell us how we must work?

Explanation

Laws are established rules and regulations that dictate how individuals and organizations must behave and operate within a society. They provide guidelines and standards that ensure fairness, order, and safety. By adhering to laws, individuals are obligated to work in a manner that is lawful and complies with the legal requirements. Therefore, the statement "Laws tell us how we must work" is true, as laws set the framework and parameters for how work should be conducted.

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21. Ethics are_____________?

Explanation

Ethics refer to a set of moral principles and values that guide individuals and societies in determining what is right and wrong. They provide a framework for making decisions and conducting oneself in a morally responsible manner. Ethics go beyond laws and regulations, as they are based on personal and societal beliefs about what is considered morally acceptable behavior. They help individuals navigate complex situations by considering the potential impact of their actions on others and promoting fairness, honesty, and respect.

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22. A client's permission for information to be released to other people is known as_________?

Explanation

Because the client owns this information, the client alone can give permission for information
to be released to other people. This permission is known as patient consent or informed consent.

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23.  A ________ is a set of moral principles and practice standards that a profession uses to guide practice.

Explanation

A code of ethics is a set of moral principles and practice standards that a profession uses to guide practice. It outlines the expected behavior and standards of conduct for professionals in that field. It provides a framework for making ethical decisions and ensures that professionals act in the best interests of their clients and the public. The other options listed, such as the Health Practitioner Regulation National Law, Moral Principles Act, and Work Health & Safety Act, are not specific to guiding professional practice and do not encompass the broader ethical considerations necessary for a profession.

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24. Which is not listed in the Dental Assistants Professional Association (DAPA) provides a code of ethics?

Explanation

The Dental Assistants Professional Association (DAPA) provides a code of ethics. They say
that the code was developed to ‘set the standards of behaviour to maintain and improve the
status of dental assisting within the health care profession’ (Dental Assistant Code of Ethics).
They go on to say that all dental assistants should follow these guidelines:
 ‘foster the aims of the Association and maintain association standards
 maintain honesty, loyalty and diplomacy in all contacts with the profession and
society
 give to the employer the co-operation and show the initiative and efficiency needed
to serve all patients capably and efficiently
 work in a collaborative manner with all health care professionals and others involved
with providing care, respecting their particular contributions within the care
team
 work co-operatively with patients and their families, recognizing their involvement
in the planning and delivery of care
 respond to patient’s need for care and comfort, exercising courtesy, kindness and
consideration irrespective of origin, religion and cultural beliefs, or the nature of
their health problems
 not advise any treatment for patients which require the professional expertise of a
dentist, at the same time acknowledging any limitations in knowledge and competence
and decline any duties or responsibilities unless qualified and able to
perform them in a safe and skilled manner
 keep in confidence all professional details of dental colleagues, individual patients
and the dental profession in general
 refrain from criticising the employer’s treatment of patients or any previous dental
treatment or the dental profession in general
 contribute to and maintain a safe and effective care environment for patients and
colleagues
 maintain and increase professional knowledge and competence by taking advantage
of every educational opportunity available; and
 assist professional colleagues to develop their professional competence and assist
others in the care team’ (Dental Assistant Code of Ethics).

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25. Tick the following professional standards that apply to all businesses (more than one tick permitted)

Explanation

Standards that apply to all businesses include: Confidentiality, discretion and tact, punctuality, courtesy, dependability, honesty and loyalty

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26. All of the following are methods to develop skills further, except?

Explanation

Methods to develop your skills include: formal training, induction training and professional development courses

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27. According to WorkCover NSW, an employee's obligation is to

Explanation

Notify your employer as soon as possible of an injury

Submit
28. You need to listen carefully when you are given instructions at work. One way to improve your listening skills is to listen for _______?

Explanation

You need to listen carefully when you are given instructions at work. One way to improve your listening skills is to listen for specific information, such as:

How many tasks you need to complete
What order you should do the tasks in
How long the tasks should take
If you need to take any records
What equipment you need 

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29. Place your tasks in order based on their importance and their _______?

Explanation

When placing tasks in order based on importance, urgency is a crucial factor to consider. Urgency refers to the level of immediate attention or action required for a task. It helps determine which tasks need to be prioritized and completed first, ensuring that time-sensitive or critical tasks are addressed promptly. While cost, level of difficulty, and simplicity are also important factors, urgency takes precedence as it focuses on the time-sensitive nature of tasks.

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30. All of the following statements are true relating to communication, except?

Explanation

Good communication skills are a bit like physical exercise. Even the most unfit among us can improve our physical abilities with some learning and practice. Good communication skills don't just happen. Effective communicators are aware of the skills they use and work at improving them.

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31. A person is born with either good communication or poor communication skills.

Explanation

Good communication skills are a bit like physical exercise. Even the most unfit among us can
improve our physical abilities with some learning and practice.

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32. Which non-verbal image is most likely communicating the emotion 'anger'?

Explanation

These images represent the non-verbal communication of happy, sad, concerned and anger

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33. Which following waste containers would show this label?

Explanation

Clinical waste would show this label because it is specifically labeled and categorized as clinical waste. This type of waste includes materials that are potentially infectious or hazardous, such as used medical equipment, pathological waste, or contaminated sharps. The label helps to ensure proper handling, disposal, and safety precautions are taken for this type of waste.

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34. The member of the dental team who works closely with the dentist in all stages of the patient's treatment is known as a ___________?

Explanation

‘A dental chairside assistant (sometimes known as a dental nurse) works
closely with the dentist in all stages of the patient's treatment. Duties include
reception of the patient and preparation for treatment, sterilising
instruments and setting them out for the dentist, mixing materials, developing
and mounting x-rays and chairside assistance by passing instruments
and using suction apparatus.‘

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35. Which is not an example of clinical waste?

Explanation

Clinical waste includes human tissue (excluding hair, teeth and nails)

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36. Complete a risk assessment  __________ your daily checklist.

Explanation

Complete a risk assessment at the same time as your daily checklist

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37. The way people communicate at work will depend on many different things, except?

Explanation

The way people communicate at work will depend on many different factors such as the specific audience or participants in each communication, the various cultures and norms of the staff, clients, and customers, and the time available for each communication. However, being able to hear is not a determining factor in how people communicate at work.

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38. It is a good idea to have a checklist of tasks for the beginning of each day.

Explanation

A checklist for the beginning of each day may include the following tasks: Turn on all switches, Turn on gas and water outlets, Turn off answering machine, Check water levels in the autoclave

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39. When you spot a hazard within the workplace, you should?

Explanation

Report any hazards that you cannot easily fix

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40. Workplace culture includes all of the following, except?

Explanation

This question is asking about what is not included in workplace culture. The options given are a dental surgery with only one dental chair, type and standard of dress, standard of language and level of politeness, and level of commitment to the customer. The correct answer is "A dental surgery with only one dental chair." This answer is correct because workplace culture refers to the values, beliefs, behaviors, and practices that are shared within a workplace, and having only one dental chair does not relate to these cultural aspects.

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41. Tick the following ways to show a person that you are listening (more than one tick permitted)

Explanation

The given answer includes several ways to show a person that you are listening effectively. Removing physical barriers helps create a more open and comfortable environment for communication. Being on the same eye level as the client shows respect and equal footing. Being aware of personal space and facing the client demonstrates attentiveness. Using eye contact in a culturally appropriate way shows engagement. Maintaining an open, relaxed body posture conveys openness and receptiveness. Communicating with warmth and empathy helps build rapport. Using silence positively allows for reflection and processing.

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42. Tick all of the following methods for improving communication within the workplace (more than one tick permitted)

Explanation

The methods for improving communication within the workplace include listening for specific information, giving feedback, asking questions, taking notes, understanding spoken procedures, and following written notices and instructions. These strategies help in effective communication, as they facilitate understanding, clarify doubts, provide input, and ensure that important information is not missed. Ignoring office notices, not attending work meetings, and not reading instructions hinder effective communication and should be avoided.

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43. Practise of high standards of personal hygiene include the following, except?

Explanation

Hand should be washed regularly

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44. Listening and active listening are the same.

Explanation

Active listening is the process by which the dental assistant hears what a person has to say
and lets them know that they are hearing what is being said.

Submit
45. Tick all that apply to prevent conflict with a difficult or abusive client (more than one tick permitted)

Explanation

To prevent conflict with a difficult or abusive client, it is important to keep the counter clear, stand up and remain mobile, support other staff, avoid turning your back, keep an eye on the client's actions while carrying out your duties, explain documents to the client by outlining or circling appropriate sections, and activate your duress alarm if available or dial 000. These actions help to maintain a safe and controlled environment, minimize potential harm or aggression, and ensure effective communication and assistance in dealing with the client.

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46. Clients need to be at the centre of care before, during and after treatment

Explanation

The statement suggests that clients should be the primary focus of care throughout their entire treatment journey. This means that they should be considered and involved in decision-making processes, receive appropriate support and attention before, during, and after treatment. Placing clients at the center of care ensures that their needs and preferences are prioritized, leading to more effective and patient-centered care.

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47. Reflective listening means listening to the meaning of the other person's verbal and nonverbal communication and responding in a way that promotes further exploration of his/her feelings and what is being said.

Explanation

Reflective listening is a communication technique that involves not only hearing the words someone is saying but also understanding the underlying meaning and emotions behind their message. It requires actively listening and responding in a way that encourages the person to delve deeper into their thoughts and feelings. By acknowledging and reflecting back their words and emotions, reflective listening helps to foster a deeper level of understanding and connection in a conversation. Therefore, the statement that reflective listening involves listening to the meaning of the other person's communication and promoting further exploration of their feelings and thoughts is true.

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48. The following are skills in conflict resolution, except?

Explanation

Conflict resolution skills involve techniques and behaviors that facilitate effective communication, understanding, and resolution of conflicts. Laughing out loud is not typically considered a skill in conflict resolution as it can be seen as insensitive or dismissive in certain situations. On the other hand, expressing empathy, expressing warmth, and showing respect are all important skills in conflict resolution as they help create a positive and supportive environment for resolving conflicts.

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49. Hand washing is the single most important procedure for preventing transmission of infection

Explanation

Hand washing is considered the single most important procedure for preventing the transmission of infection because it helps to remove and kill germs that can cause diseases. By washing our hands with soap and water, we can effectively remove dirt, bacteria, viruses, and other microorganisms that we may have picked up from surfaces or contact with other people. This simple act of hand hygiene can significantly reduce the risk of spreading infections and promote overall health and well-being.

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50. Being a health professional, it is important that you project an efficient and professional image in everything you do.

Explanation

As a health professional, projecting an efficient and professional image is crucial because it helps build trust and confidence among patients. It ensures that patients feel comfortable and safe in the care provided. Additionally, maintaining a professional image also reflects positively on the healthcare organization or facility, enhancing its reputation. By being efficient and professional in all aspects of their work, health professionals can contribute to the overall quality of patient care and promote a positive healthcare experience.

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51. Duty of care refers to the obligation to take responsible care to avoid injury to a person who, it can be reasonably foreseen, might be injured by an act or omission.

Explanation

The statement is true because duty of care is indeed the obligation to take responsible care to prevent harm or injury to someone. It involves foreseeing potential risks and taking reasonable steps to minimize them. This concept is commonly applied in various fields, such as healthcare, workplace safety, and even everyday interactions. By acknowledging and fulfilling our duty of care, we can contribute to creating a safer environment for others and prevent unnecessary harm.

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52. Sydney Dental Hospital authorised items of clothing includes?

Explanation

Unauthorised items of clothing include:
items of apparel with writing or advertisements
Tank/singlet tops
Clothing with patches or fringes
Board shorts
Thongs/”crocks”/open-toed sandals
Ripped or patched jeans
Leggings
Midriff blouses
Track suit pants

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53.  Duty of Care is relevant to the workplace only.

Explanation

Duty of care is relevant to all aspects of life, not just community support

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54. The following statement is an example of an open question:"Does this hurt?"

Explanation

Open questions encourage the exploration of thoughts and feelings as they ask the talker to
describe something in their own words. They are great to use when you want the other person
to expand on the topic or issue they are talking about.

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55. A client-centred approach includes all of the following, except?

Explanation

Client-centred approach is achieved when you seek permission to treat and work with them, prior to a procedure being performed

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56. Empathy is sensing another's feelings and attitudes as if we are experiencing them ourselves.

Explanation

Empathy refers to the ability to understand and share the feelings of others. It involves putting oneself in someone else's shoes and experiencing their emotions and attitudes. Therefore, the statement that empathy is sensing another's feelings and attitudes as if we are experiencing them ourselves is true.

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57. If you witness another worker behaving unethically, it is best to ignore it as not to get into trouble.

Explanation

When you recognise another worker as behaving unethically, it is appropriate to discuss this
with the worker directly. If that is not successful, you may need to report the unethical conduct
to someone in higher authority, such as a supervisor, coordinator or director. This can
be a very difficult situation, especially if it involves another team member or a colleague
whom you respect.

Submit
58. Match the following legislation to its description

Explanation

Health Practitioner Regulation National Law - Protects the public by making sure that only appropriately trained and qualified health practitioners
Radiation Control Regulation 2013 - Defines radiation obligations
Work Health and Safety Act 2011 - Secure the health and safety of workers
and the workplaces

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59. Match the following dental professional and industrial associations with their functions.
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60. Match the following  types of communication with their definitions.
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61. Match the following legal terms with their descriptions.

Explanation

Legislation refers to rules and regulations that have been passed in Parliament (either State
or Federal) and have become law.
Common law, by contrast, refers to judge-made laws.
A policy is a set of principles adopted by an individual, group or government.
procedure or protocol is the correct method of doing something.
Standards are guidelines or principles, which dictate and
describe how specific legislation should be applied.
Guidelines are an official recommendation on how something
should be done and what action should be taken in a
particular situation.

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62. Match the following listening examples with key components of active listening.
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63. Match the following definition to each problem solving steps.
Submit
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Only speak to family member regarding matters related to clients or...
All written documents relating to clients should be so controlled that...
Which of the following statement is incorrect in...
Marking a client's treatment card with large red letters is...
All of the following are benefits of involving clients in...
Discrimination occurs only if the person you are discriminating...
Which is not an employer's responsibility?
Failing to do something that a reasonable person, guided by the...
Tick all of those issues within the dental environment that require...
A sense of belonging is not required for individuals to feel respected...
Community services organisations are composed of people who are...
It is not important to be aware of these various organisations in the...
All of the following statements are true in relation to gathering...
Which is not an employee's responsibility?
Tick those other health organisations that a dental assistant may work...
As an employee, you are protected from the following, except?
A worker, who suffers a work-related injury that results in permanent...
According to the article Review of Indigenous oral health InfoNet...
According to WorkCover NSW, an employer's obligation is the following,...
Laws tell us how we must work?
Ethics are_____________?
A client's permission for information to be released to other...
 A ________ is a set of moral principles and practice standards...
Which is not listed in the Dental Assistants Professional Association...
Tick the following professional standards that apply to all businesses...
All of the following are methods to develop skills further, except?
According to WorkCover NSW, an employee's obligation is to
You need to listen carefully when you are given instructions at work....
Place your tasks in order based on their importance and their _______?
All of the following statements are true relating to communication,...
A person is born with either good communication or poor communication...
Which non-verbal image is most likely communicating the emotion...
Which following waste containers would show this label?
The member of the dental team who works closely with the dentist in...
Which is not an example of clinical waste?
Complete a risk assessment  __________ your daily checklist.
The way people communicate at work will depend on many different...
It is a good idea to have a checklist of tasks for the beginning...
When you spot a hazard within the workplace, you should?
Workplace culture includes all of the following, except?
Tick the following ways to show a person that you are listening (more...
Tick all of the following methods for improving communication within...
Practise of high standards of personal hygiene include the following,...
Listening and active listening are the same.
Tick all that apply to prevent conflict with a difficult or abusive...
Clients need to be at the centre of care before, during and after...
Reflective listening means listening to the meaning of the other...
The following are skills in conflict resolution, except?
Hand washing is the single most important procedure for preventing...
Being a health professional, it is important that you project an...
Duty of care refers to the obligation to take responsible care to...
Sydney Dental Hospital authorised items of clothing includes?
 Duty of Care is relevant to the workplace only.
The following statement is an example of an open question:"Does...
A client-centred approach includes all of the following, except?
Empathy is sensing another's feelings and attitudes as if we are...
If you witness another worker behaving unethically, it is best to...
Match the following legislation to its description
Match the following dental professional and industrial associations...
Match the following  types of communication with their...
Match the following legal terms with their descriptions.
Match the following listening examples with key components of active...
Match the following definition to each problem solving steps.
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