Hlthir301c Communicate And Work Effectiely In Health

63 Questions | Total Attempts: 334

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Hlthir301c Communicate And Work Effectiely In Health

Questions and Answers
  • 1. 
    Laws tell us how we must work?
    • A. 

      True

    • B. 

      False

  • 2. 
    Ethics are_____________?
    • A. 

      Laws that tell us how we must work

    • B. 

      A set of moral principles and values

    • C. 

      Rules that regulate are services

    • D. 

      Regulations that relate to client care

  • 3. 
     A ________ is a set of moral principles and practice standards that a profession uses to guide practice.
    • A. 

      Health Practitioner Regulation National Law

    • B. 

      Moral Principles Act

    • C. 

      Work Health & Safety Act

    • D. 

      Code of Ethics

  • 4. 
    Which is not listed in the Dental Assistants Professional Association (DAPA) provides a code of ethics?
    • A. 

      Maintain honesty, loyalty and diplomacy in all contacts with the profession and society

    • B. 

      Give to the employer the co-operation and show the initiative and efficiency needed to serve all patients capably and efficiently

    • C. 

      Refrain from criticising the employer’s treatment of patients or any previous dentaltreatment or the dental profession in general

    • D. 

      Only share professional details of individual patients with family members

  • 5. 
    Tick the following professional standards that apply to all businesses (more than one tick permitted)
    • A. 

      Being tall

    • B. 

      Loyalty

    • C. 

      Confidentiality

    • D. 

      Honesty

    • E. 

      Speaking English

    • F. 

      Discretion and tact

    • G. 

      Punctuality

    • H. 

      Courtesy

    • I. 

      Dependability

  • 6. 
    The member of the dental team who works closely with the dentist in all stages of the patient's treatment is known as a ___________?
    • A. 

      Dental assistant

    • B. 

      Dentist specialist

    • C. 

      Dental hygienist

    • D. 

      Dental therapist

  • 7. 
    Duty of care refers to the obligation to take responsible care to avoid injury to a person who, it can be reasonably foreseen, might be injured by an act or omission.
    • A. 

      True

    • B. 

      False

  • 8. 
     Duty of Care is relevant to the workplace only.
    • A. 

      True

    • B. 

      False

  • 9. 
    If you witness another worker behaving unethically, it is best to ignore it as not to get into trouble.
    • A. 

      True

    • B. 

      False

  • 10. 
    Which of the following statement is incorrect in relation to 'Client's rights'?
    • A. 

      Client's have no rights

    • B. 

      Client's have the right of informed consent

    • C. 

      Client's have the right of confidentiality

    • D. 

      Client's have the right to be accepted

  • 11. 
    Discrimination occurs only if the person you are discriminating against has overheard you
    • A. 

      True

    • B. 

      False

  • 12. 
    Which is not an employer's responsibility?
    • A. 

      The dentist is obligated have to make work available to the dental assistant

    • B. 

      The dentist must continue to pay the dental assistant’s wage even if no work is available

    • C. 

      The dentist will expect the dental assistant to carry out any duties not related to his/her position

    • D. 

      The dentist must develop and implement WHS practices and disseminate information to staff.

  • 13. 
    Which is not an employee's responsibility?
    • A. 

      Arrive at the dental practice when it best suits the employee

    • B. 

      Be ready and willing to work if work is available

    • C. 

      Carry out duties in a competent and careful manner

    • D. 

      Inform the dentist of any matters that affect the smooth running of the practice

  • 14. 
    As an employee, you are protected from the following, except?
    • A. 

      Annual raise in salary

    • B. 

      Unfair dismissal

    • C. 

      Sexual harassment

    • D. 

      The right to a safe and pleasant working environment.

  • 15. 
    A worker, who suffers a work-related injury that results in permanent impairment or the loss of earning capacity, or who requires medical treatment after an injury, can claim worker’s compensation.
    • A. 

      True

    • B. 

      False

  • 16. 
    According to WorkCover NSW, an employer’s obligation is the following, except?
    • A. 

      Only provide workers compensation to full time employees

    • B. 

      Report incidents or injuries

    • C. 

      Fulfil your responsibilities if a worker is injured

    • D. 

      Establish a return to work program

  • 17. 
    According to WorkCover NSW, an employee’s obligation is to
    • A. 

      Notify your employer of an injury if it doesn't heal within a week

    • B. 

      Permit your nominated treating doctor to release information to the insurer

    • C. 

      Participate and cooperate with the development and implementation of injury management and return-to-work plans.

    • D. 

      Provide a WorkCover certificate of capacity (completed by a medical practitioner) to the insurer, where weekly benefits are being claimed

  • 18. 
    All of the following statements are true relating to communication, except?
    • A. 

      Communication skills can not be learned or improved

    • B. 

      Communication can be broadly defined as the sending or receiving of messages containing meaning

    • C. 

      Communication can be either written, verbal or non-verbal

    • D. 

      People with effective communication skills tend to do well in life

  • 19. 
    A person is born with either good communication or poor communication skills.
    • A. 

      True

    • B. 

      False

  • 20. 
    Which non-verbal image is most likely communicating the emotion 'anger'?
    • A. 

    • B. 

    • C. 

    • D. 

  • 21. 
    Tick the following ways to show a person that you are listening (more than one tick permitted)
    • A. 

      Remove physical barriers

    • B. 

      Be on the same eye level as your client

    • C. 

      Be aware of personal space and face the client

    • D. 

      Use eye contact in a culturally appropriate way

    • E. 

      Maintain an open, relaxed body posture

    • F. 

      Communicate with warmth and empathy

    • G. 

      Use silence positively

    • H. 

      Talk on a telephone while they are speaking

    • I. 

      Look beyond a person to what is behind them

    • J. 

      Rolling your eyes

  • 22. 
    Listening and active listening are the same.
    • A. 

      True

    • B. 

      False

  • 23. 
    Reflective listening means listening to the meaning of the other person’s verbal and nonverbal communication and responding in a way that promotes further exploration of his/her feelings and what is being said.
    • A. 

      True

    • B. 

      False

  • 24. 
    The following statement is an example of an open question:"Does this hurt?"
    • A. 

      True

    • B. 

      False

  • 25. 
    Empathy is sensing another’s feelings and attitudes as if we are experiencing them ourselves.
    • A. 

      True

    • B. 

      False

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