Hlthir301c Communicate And Work Effectiely In Health

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  • 1/63 Questions

    Laws tell us how we must work?

    • True
    • False
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About This Quiz

This quiz assesses knowledge in effective communication and ethical practices within healthcare, focusing on laws, ethics, and professional standards. It is designed for individuals aiming to enhance their understanding and adherence to ethical guidelines in health settings.

Hlthir301c Communicate And Work Effectiely In Health - Quiz

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  • 2. 

    Ethics are_____________?

    • Laws that tell us how we must work

    • A set of moral principles and values

    • Rules that regulate are services

    • Regulations that relate to client care

    Correct Answer
    A. A set of moral principles and values
    Explanation
    Ethics refer to a set of moral principles and values that guide individuals and societies in determining what is right and wrong. They provide a framework for making decisions and conducting oneself in a morally responsible manner. Ethics go beyond laws and regulations, as they are based on personal and societal beliefs about what is considered morally acceptable behavior. They help individuals navigate complex situations by considering the potential impact of their actions on others and promoting fairness, honesty, and respect.

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  • 3. 

     A ________ is a set of moral principles and practice standards that a profession uses to guide practice.

    • Health Practitioner Regulation National Law

    • Moral Principles Act

    • Work Health & Safety Act

    • Code of Ethics

    Correct Answer
    A. Code of Ethics
    Explanation
    A code of ethics is a set of moral principles and practice standards that a profession uses to guide practice. It outlines the expected behavior and standards of conduct for professionals in that field. It provides a framework for making ethical decisions and ensures that professionals act in the best interests of their clients and the public. The other options listed, such as the Health Practitioner Regulation National Law, Moral Principles Act, and Work Health & Safety Act, are not specific to guiding professional practice and do not encompass the broader ethical considerations necessary for a profession.

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  • 4. 

    Which is not listed in the Dental Assistants Professional Association (DAPA) provides a code of ethics?

    • Maintain honesty, loyalty and diplomacy in all contacts with the profession and society

    • Give to the employer the co-operation and show the initiative and efficiency needed to serve all patients capably and efficiently

    • Refrain from criticising the employer’s treatment of patients or any previous dentaltreatment or the dental profession in general

    • Only share professional details of individual patients with family members

    Correct Answer
    A. Only share professional details of individual patients with family members
    Explanation
    The Dental Assistants Professional Association (DAPA) provides a code of ethics. They say
    that the code was developed to ‘set the standards of behaviour to maintain and improve the
    status of dental assisting within the health care profession’ (Dental Assistant Code of Ethics).
    They go on to say that all dental assistants should follow these guidelines:
     ‘foster the aims of the Association and maintain association standards
     maintain honesty, loyalty and diplomacy in all contacts with the profession and
    society
     give to the employer the co-operation and show the initiative and efficiency needed
    to serve all patients capably and efficiently
     work in a collaborative manner with all health care professionals and others involved
    with providing care, respecting their particular contributions within the care
    team
     work co-operatively with patients and their families, recognizing their involvement
    in the planning and delivery of care
     respond to patient’s need for care and comfort, exercising courtesy, kindness and
    consideration irrespective of origin, religion and cultural beliefs, or the nature of
    their health problems
     not advise any treatment for patients which require the professional expertise of a
    dentist, at the same time acknowledging any limitations in knowledge and competence
    and decline any duties or responsibilities unless qualified and able to
    perform them in a safe and skilled manner
     keep in confidence all professional details of dental colleagues, individual patients
    and the dental profession in general
     refrain from criticising the employer’s treatment of patients or any previous dental
    treatment or the dental profession in general
     contribute to and maintain a safe and effective care environment for patients and
    colleagues
     maintain and increase professional knowledge and competence by taking advantage
    of every educational opportunity available; and
     assist professional colleagues to develop their professional competence and assist
    others in the care team’ (Dental Assistant Code of Ethics).

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  • 5. 

    Tick the following professional standards that apply to all businesses (more than one tick permitted)

    • Being tall

    • Loyalty

    • Confidentiality

    • Honesty

    • Speaking English

    • Discretion and tact

    • Punctuality

    • Courtesy

    • Dependability

    Correct Answer(s)
    A. Loyalty
    A. Confidentiality
    A. Honesty
    A. Discretion and tact
    A. Punctuality
    A. Courtesy
    A. Dependability
    Explanation
    Standards that apply to all businesses include: Confidentiality, discretion and tact, punctuality, courtesy, dependability, honesty and loyalty

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  • 6. 

    The member of the dental team who works closely with the dentist in all stages of the patient's treatment is known as a ___________?

    • Dental assistant

    • Dentist specialist

    • Dental hygienist

    • Dental therapist

    Correct Answer
    A. Dental assistant
    Explanation
    ‘A dental chairside assistant (sometimes known as a dental nurse) works
    closely with the dentist in all stages of the patient's treatment. Duties include
    reception of the patient and preparation for treatment, sterilising
    instruments and setting them out for the dentist, mixing materials, developing
    and mounting x-rays and chairside assistance by passing instruments
    and using suction apparatus.‘

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  • 7. 

    Duty of care refers to the obligation to take responsible care to avoid injury to a person who, it can be reasonably foreseen, might be injured by an act or omission.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because duty of care is indeed the obligation to take responsible care to prevent harm or injury to someone. It involves foreseeing potential risks and taking reasonable steps to minimize them. This concept is commonly applied in various fields, such as healthcare, workplace safety, and even everyday interactions. By acknowledging and fulfilling our duty of care, we can contribute to creating a safer environment for others and prevent unnecessary harm.

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  • 8. 

     Duty of Care is relevant to the workplace only.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Duty of care is relevant to all aspects of life, not just community support

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  • 9. 

    If you witness another worker behaving unethically, it is best to ignore it as not to get into trouble.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    When you recognise another worker as behaving unethically, it is appropriate to discuss this
    with the worker directly. If that is not successful, you may need to report the unethical conduct
    to someone in higher authority, such as a supervisor, coordinator or director. This can
    be a very difficult situation, especially if it involves another team member or a colleague
    whom you respect.

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  • 10. 

    Which of the following statement is incorrect in relation to 'Client's rights'?

    • Client's have no rights

    • Client's have the right of informed consent

    • Client's have the right of confidentiality

    • Client's have the right to be accepted

    Correct Answer
    A. Client's have no rights
    Explanation
    The given correct answer is "Client's have no rights." This statement is incorrect because clients do have rights. Clients have the right of informed consent, which means they have the right to be fully informed about any treatment or intervention being proposed and give their consent before it is implemented. Clients also have the right of confidentiality, which means that any information they share with their therapist or counselor should be kept confidential, except in certain circumstances where there is a legal or ethical obligation to breach confidentiality. Additionally, clients have the right to be accepted and treated with respect and dignity.

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  • 11. 

    Discrimination occurs only if the person you are discriminating against has overheard you

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Discrimination can be direct or indirect.

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  • 12. 

    Which is not an employer's responsibility?

    • The dentist is obligated have to make work available to the dental assistant

    • The dentist must continue to pay the dental assistant’s wage even if no work is available

    • The dentist will expect the dental assistant to carry out any duties not related to his/her position

    • The dentist must develop and implement WHS practices and disseminate information to staff.

    Correct Answer
    A. The dentist will expect the dental assistant to carry out any duties not related to his/her position
    Explanation
    the dentist should not expect the dental assistant to carry out any duties not related to
    his/her position. For example, a dental assistant must not do the duties of a dental
    therapist the dentist must

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  • 13. 

    Which is not an employee's responsibility?

    • Arrive at the dental practice when it best suits the employee

    • Be ready and willing to work if work is available

    • Carry out duties in a competent and careful manner

    • Inform the dentist of any matters that affect the smooth running of the practice

    Correct Answer
    A. Arrive at the dental practice when it best suits the employee
    Explanation
    Arrive at the dental practice on time and work the agreed number of hours

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  • 14. 

    As an employee, you are protected from the following, except?

    • Annual raise in salary

    • Unfair dismissal

    • Sexual harassment

    • The right to a safe and pleasant working environment.

    Correct Answer
    A. Annual raise in salary
    Explanation
    As an employee, you are protected by legislative awards and conditions.

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  • 15. 

    A worker, who suffers a work-related injury that results in permanent impairment or the loss of earning capacity, or who requires medical treatment after an injury, can claim worker’s compensation.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Workers who experience work-related injuries that lead to permanent impairment, loss of earning capacity, or require medical treatment are eligible to claim worker's compensation. This compensation is designed to provide financial support and cover medical expenses for injured workers. Therefore, the statement is true.

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  • 16. 

    According to WorkCover NSW, an employer’s obligation is the following, except?

    • Only provide workers compensation to full time employees

    • Report incidents or injuries

    • Fulfil your responsibilities if a worker is injured

    • Establish a return to work program

    Correct Answer
    A. Only provide workers compensation to full time employees
    Explanation
    Have a workers compensation policy that covers all your workers

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  • 17. 

    According to WorkCover NSW, an employee’s obligation is to

    • Notify your employer of an injury if it doesn't heal within a week

    • Permit your nominated treating doctor to release information to the insurer

    • Participate and cooperate with the development and implementation of injury management and return-to-work plans.

    • Provide a WorkCover certificate of capacity (completed by a medical practitioner) to the insurer, where weekly benefits are being claimed

    Correct Answer
    A. Notify your employer of an injury if it doesn't heal within a week
    Explanation
    Notify your employer as soon as possible of an injury

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  • 18. 

    All of the following statements are true relating to communication, except?

    • Communication skills can not be learned or improved

    • Communication can be broadly defined as the sending or receiving of messages containing meaning

    • Communication can be either written, verbal or non-verbal

    • People with effective communication skills tend to do well in life

    Correct Answer
    A. Communication skills can not be learned or improved
    Explanation
    Good communication skills are a bit like physical exercise. Even the most unfit among us can improve our physical abilities with some learning and practice. Good communication skills don't just happen. Effective communicators are aware of the skills they use and work at improving them.

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  • 19. 

    A person is born with either good communication or poor communication skills.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Good communication skills are a bit like physical exercise. Even the most unfit among us can
    improve our physical abilities with some learning and practice.

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  • 20. 

    Which non-verbal image is most likely communicating the emotion 'anger'?

    Correct Answer
    A.
    Explanation
    These images represent the non-verbal communication of happy, sad, concerned and anger

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  • 21. 

    Tick the following ways to show a person that you are listening (more than one tick permitted)

    • Remove physical barriers

    • Be on the same eye level as your client

    • Be aware of personal space and face the client

    • Use eye contact in a culturally appropriate way

    • Maintain an open, relaxed body posture

    • Communicate with warmth and empathy

    • Use silence positively

    • Talk on a telephone while they are speaking

    • Look beyond a person to what is behind them

    • Rolling your eyes

    Correct Answer(s)
    A. Remove physical barriers
    A. Be on the same eye level as your client
    A. Be aware of personal space and face the client
    A. Use eye contact in a culturally appropriate way
    A. Maintain an open, relaxed body posture
    A. Communicate with warmth and empathy
    A. Use silence positively
    Explanation
    The given answer includes several ways to show a person that you are listening effectively. Removing physical barriers helps create a more open and comfortable environment for communication. Being on the same eye level as the client shows respect and equal footing. Being aware of personal space and facing the client demonstrates attentiveness. Using eye contact in a culturally appropriate way shows engagement. Maintaining an open, relaxed body posture conveys openness and receptiveness. Communicating with warmth and empathy helps build rapport. Using silence positively allows for reflection and processing.

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  • 22. 

    Listening and active listening are the same.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Active listening is the process by which the dental assistant hears what a person has to say
    and lets them know that they are hearing what is being said.

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  • 23. 

    Reflective listening means listening to the meaning of the other person’s verbal and nonverbal communication and responding in a way that promotes further exploration of his/her feelings and what is being said.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Reflective listening is a communication technique that involves not only hearing the words someone is saying but also understanding the underlying meaning and emotions behind their message. It requires actively listening and responding in a way that encourages the person to delve deeper into their thoughts and feelings. By acknowledging and reflecting back their words and emotions, reflective listening helps to foster a deeper level of understanding and connection in a conversation. Therefore, the statement that reflective listening involves listening to the meaning of the other person's communication and promoting further exploration of their feelings and thoughts is true.

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  • 24. 

    The following statement is an example of an open question:"Does this hurt?"

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Open questions encourage the exploration of thoughts and feelings as they ask the talker to
    describe something in their own words. They are great to use when you want the other person
    to expand on the topic or issue they are talking about.

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  • 25. 

    Empathy is sensing another’s feelings and attitudes as if we are experiencing them ourselves.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Empathy refers to the ability to understand and share the feelings of others. It involves putting oneself in someone else's shoes and experiencing their emotions and attitudes. Therefore, the statement that empathy is sensing another's feelings and attitudes as if we are experiencing them ourselves is true.

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  • 26. 

    Only speak to family member regarding matters related to clients or their treatment with third parties, at work or outside of the workplace

    • True

    • False

    Correct Answer
    A. False
    Explanation
    There should be no discussion of any matters related to clients or their treatment with third parties, at work or outside of the workplace

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  • 27. 

    All written documents relating to clients should be so controlled that the information they contain is not seen by unauthorised people

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because it is important to control access to written documents relating to clients in order to protect the confidentiality of the information they contain. Unauthorized access to such documents could lead to breaches of privacy and confidentiality, which can have serious consequences for both the clients and the organization. By implementing proper controls and ensuring that only authorized individuals have access to these documents, organizations can safeguard sensitive client information and maintain trust and confidentiality.

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  • 28. 

    Marking a client’s treatment card with large red letters is allowed.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Do not mark the client’s treatment card with large red letters that could reveal information

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  • 29. 

    All of the following statements are true in relation to gathering confidential information, except?

    • Explain why you need the information

    • Provide information on how the information is kept safe

    • Provide information on how they can see the information

    • Explain that once information is received, it can then be shared

    Correct Answer
    A. Explain that once information is received, it can then be shared
    Explanation
    Because the client owns this information, the client alone can give permission for information
    to be released to other people.

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  • 30. 

    A client's permission for information to be released to other people is known as_________?

    • Patient consent

    • Information consent

    • Client privilege

    • Patient approval

    Correct Answer
    A. Patient consent
    Explanation
    Because the client owns this information, the client alone can give permission for information
    to be released to other people. This permission is known as patient consent or informed consent.

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  • 31. 

    You need to listen carefully when you are given instructions at work. One way to improve your listening skills is to listen for _______?

    • Specific information

    • Other people to begin the task

    • Employer to demonstrate

    • An email outlining the instructions

    Correct Answer
    A. Specific information
    Explanation
    You need to listen carefully when you are given instructions at work. One way to improve your listening skills is to listen for specific information, such as:

    How many tasks you need to complete
    What order you should do the tasks in
    How long the tasks should take
    If you need to take any records
    What equipment you need 

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  • 32. 

    Tick all of the following methods for improving communication within the workplace (more than one tick permitted)

    • Listening for specific information

    • Giving feedback

    • Asking questions

    • Taking notes

    • Understanding spoken procedures

    • Follow written notices and instructions

    • Not reading office notices posted on the noticeboard

    • Absent from work meetings

    Correct Answer(s)
    A. Listening for specific information
    A. Giving feedback
    A. Asking questions
    A. Taking notes
    A. Understanding spoken procedures
    A. Follow written notices and instructions
    Explanation
    The methods for improving communication within the workplace include listening for specific information, giving feedback, asking questions, taking notes, understanding spoken procedures, and following written notices and instructions. These strategies help in effective communication, as they facilitate understanding, clarify doubts, provide input, and ensure that important information is not missed. Ignoring office notices, not attending work meetings, and not reading instructions hinder effective communication and should be avoided.

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  • 33. 

    The way people communicate at work will depend on many different things, except?

    • Being able to hear

    • Specific audience/s and/or participants in each communication

    • Various cultures and norms of the staff, clients and customers

    • The time available for each communication

    Correct Answer
    A. Being able to hear
    Explanation
    The way people communicate at work will depend on many different factors such as the specific audience or participants in each communication, the various cultures and norms of the staff, clients, and customers, and the time available for each communication. However, being able to hear is not a determining factor in how people communicate at work.

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  • 34. 

    Workplace culture includes all of the following, except?

    • A dental surgery with only one dental chair

    • Type and standard of dress

    • Standard of language and level of politeness

    • Level of commitment to the customer

    Correct Answer
    A. A dental surgery with only one dental chair
    Explanation
    This question is asking about what is not included in workplace culture. The options given are a dental surgery with only one dental chair, type and standard of dress, standard of language and level of politeness, and level of commitment to the customer. The correct answer is "A dental surgery with only one dental chair." This answer is correct because workplace culture refers to the values, beliefs, behaviors, and practices that are shared within a workplace, and having only one dental chair does not relate to these cultural aspects.

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  • 35. 

    Tick all that apply to prevent conflict with a difficult or abusive client (more than one tick permitted)

    • Keep the counter clear

    • Stand up and remaining mobile

    • Support other staff

    • Avoid turning your back

    • Keep an eye on the client’s actions whilst carrying out your duties

    • Explain documents to the client by outlining or circling appropriate sections

    • Activate your duress alarm if available or dial 000.

    • Raise your voice so you may be better heard

    Correct Answer(s)
    A. Keep the counter clear
    A. Stand up and remaining mobile
    A. Support other staff
    A. Avoid turning your back
    A. Keep an eye on the client’s actions whilst carrying out your duties
    A. Explain documents to the client by outlining or circling appropriate sections
    A. Activate your duress alarm if available or dial 000.
    Explanation
    To prevent conflict with a difficult or abusive client, it is important to keep the counter clear, stand up and remain mobile, support other staff, avoid turning your back, keep an eye on the client's actions while carrying out your duties, explain documents to the client by outlining or circling appropriate sections, and activate your duress alarm if available or dial 000. These actions help to maintain a safe and controlled environment, minimize potential harm or aggression, and ensure effective communication and assistance in dealing with the client.

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  • 36. 

    The following are skills in conflict resolution, except?

    • Laughing out loud

    • Expressing empathy

    • Expressing warmth

    • Showing respect

    Correct Answer
    A. Laughing out loud
    Explanation
    Conflict resolution skills involve techniques and behaviors that facilitate effective communication, understanding, and resolution of conflicts. Laughing out loud is not typically considered a skill in conflict resolution as it can be seen as insensitive or dismissive in certain situations. On the other hand, expressing empathy, expressing warmth, and showing respect are all important skills in conflict resolution as they help create a positive and supportive environment for resolving conflicts.

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  • 37. 

    Being a health professional, it is important that you project an efficient and professional image in everything you do.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    As a health professional, projecting an efficient and professional image is crucial because it helps build trust and confidence among patients. It ensures that patients feel comfortable and safe in the care provided. Additionally, maintaining a professional image also reflects positively on the healthcare organization or facility, enhancing its reputation. By being efficient and professional in all aspects of their work, health professionals can contribute to the overall quality of patient care and promote a positive healthcare experience.

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  • 38. 

    Sydney Dental Hospital authorised items of clothing includes?

    • Leather, shoes that enclose the toes, heel and instep

    • Running shoes

    • Patched jeans

    • Leggings

    Correct Answer
    A. Leather, shoes that enclose the toes, heel and instep
    Explanation
    Unauthorised items of clothing include:
    items of apparel with writing or advertisements
    Tank/singlet tops
    Clothing with patches or fringes
    Board shorts
    Thongs/”crocks”/open-toed sandals
    Ripped or patched jeans
    Leggings
    Midriff blouses
    Track suit pants

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  • 39. 

    Practise of high standards of personal hygiene include the following, except?

    • Washing your hands infrequently

    • Nails kept short and clean

    • Completely cover all cuts, sores and abrasions

    • Having a current immunisation status and vaccinations up to date

    Correct Answer
    A. Washing your hands infrequently
    Explanation
    Hand should be washed regularly

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  • 40. 

    Hand washing is the single most important procedure for preventing transmission of infection

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Hand washing is considered the single most important procedure for preventing the transmission of infection because it helps to remove and kill germs that can cause diseases. By washing our hands with soap and water, we can effectively remove dirt, bacteria, viruses, and other microorganisms that we may have picked up from surfaces or contact with other people. This simple act of hand hygiene can significantly reduce the risk of spreading infections and promote overall health and well-being.

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  • 41. 
    Which following waste containers would show this label? - ProProfs

    Which following waste containers would show this label?

    • Clinical waste

    • Radiation waste

    • General waste

    • Toxic waste

    Correct Answer
    A. Clinical waste
    Explanation
    Clinical waste would show this label because it is specifically labeled and categorized as clinical waste. This type of waste includes materials that are potentially infectious or hazardous, such as used medical equipment, pathological waste, or contaminated sharps. The label helps to ensure proper handling, disposal, and safety precautions are taken for this type of waste.

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  • 42. 

    Which is not an example of clinical waste?

    • Finger nails

    • Sharps

    • Blood

    • Blood-stained patient bib

    Correct Answer
    A. Finger nails
    Explanation
    Clinical waste includes human tissue (excluding hair, teeth and nails)

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  • 43. 

    Complete a risk assessment  __________ your daily checklist.

    • During

    • Before

    • After

    • The two are not related

    Correct Answer
    A. During
    Explanation
    Complete a risk assessment at the same time as your daily checklist

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  • 44. 

    It is a good idea to have a checklist of tasks for the beginning of each day.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    A checklist for the beginning of each day may include the following tasks: Turn on all switches, Turn on gas and water outlets, Turn off answering machine, Check water levels in the autoclave

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  • 45. 

    When you spot a hazard within the workplace, you should?

    • Report it if you cannot easily fix it

    • Look away

    • Wait until someone else finds it

    • Ignore it

    Correct Answer
    A. Report it if you cannot easily fix it
    Explanation
    Report any hazards that you cannot easily fix

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  • 46. 

    Clients need to be at the centre of care before, during and after treatment

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that clients should be the primary focus of care throughout their entire treatment journey. This means that they should be considered and involved in decision-making processes, receive appropriate support and attention before, during, and after treatment. Placing clients at the center of care ensures that their needs and preferences are prioritized, leading to more effective and patient-centered care.

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  • 47. 

    A client-centred approach includes all of the following, except?

    • Sharing information about a procedure, after it was performed

    • Using active listening skills to ensure effective customer service

    • Providing them with full information and discussing it with them at the relevant time

    • Being respectful of their cultural and religious differences

    • Adapting services to their age and special needs

    Correct Answer
    A. Sharing information about a procedure, after it was performed
    Explanation
    Client-centred approach is achieved when you seek permission to treat and work with them, prior to a procedure being performed

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  • 48. 

    All of the following are benefits of involving clients in decision-making, except?

    • Less expensive

    • Obtain their consent

    • Increase their understanding of the treatment

    • Reduce conflict

    Correct Answer
    A. Less expensive
    Explanation
    When you involve clients in decision-making, you obtain their consent, increase their understanding of the treatment, and reduce conflict

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  • 49. 

    Failing to do something that a reasonable person, guided by the principles that ordinary people live by, would do, or doing something that a prudent and responsible person would not do is known as an assault.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Failing to do something that a reasonable person, guided by the principles that ordinary people live by, would do, or doing something that a prudent and responsible person would not do is known as Negligence

    Rate this question:

Quiz Review Timeline (Updated): Mar 16, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 16, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 12, 2015
    Quiz Created by
    Lynn
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