Hlthir301c Communicate And Work Effectiely In Health

63 Questions | By Lynnhiscocks123 | Updated: Mar 16, 2023 | Attempts: 352

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Hlthir301c Communicate And Work Effectiely In Health - Quiz

Questions and Answers

1.

Laws tell us how we must work?
- A.
  
  True
- B.
  
  False
2.

Ethics are_____________?
- A.
  
  Laws that tell us how we must work
- B.
  
  A set of moral principles and values
- C.
  
  Rules that regulate are services
- D.
  
  Regulations that relate to client care
3.

A ________ is a set of moral principles and practice standards that a profession uses to guide practice.
- A.
  
  Health Practitioner Regulation National Law
- B.
  
  Moral Principles Act
- C.
  
  Work Health & Safety Act
- D.
  
  Code of Ethics
4.

Which is not listed in the Dental Assistants Professional Association (DAPA) provides a code of ethics?
- A.
  
  Maintain honesty, loyalty and diplomacy in all contacts with the profession and society
- B.
  
  Give to the employer the co-operation and show the initiative and efficiency needed to serve all patients capably and efficiently
- C.
  
  Refrain from criticising the employer’s treatment of patients or any previous dentaltreatment or the dental profession in general
- D.
  
  Only share professional details of individual patients with family members
5.

Tick the following professional standards that apply to all businesses (more than one tick permitted)
- A.
  
  Being tall
- B.
  
  Loyalty
- C.
  
  Confidentiality
- D.
  
  Honesty
- E.
  
  Speaking English
- F.
  
  Discretion and tact
- G.
  
  Punctuality
- H.
  
  Courtesy
- I.
  
  Dependability
6.

The member of the dental team who works closely with the dentist in all stages of the patient's treatment is known as a ___________?
- A.
  
  Dental assistant
- B.
  
  Dentist specialist
- C.
  
  Dental hygienist
- D.
  
  Dental therapist
7.

Duty of care refers to the obligation to take responsible care to avoid injury to a person who, it can be reasonably foreseen, might be injured by an act or omission.
- A.
  
  True
- B.
  
  False
8.

Duty of Care is relevant to the workplace only.
- A.
  
  True
- B.
  
  False
9.

If you witness another worker behaving unethically, it is best to ignore it as not to get into trouble.
- A.
  
  True
- B.
  
  False
10.

Which of the following statement is incorrect in relation to 'Client's rights'?
- A.
  
  Client's have no rights
- B.
  
  Client's have the right of informed consent
- C.
  
  Client's have the right of confidentiality
- D.
  
  Client's have the right to be accepted
11.

Discrimination occurs only if the person you are discriminating against has overheard you
- A.
  
  True
- B.
  
  False
12.

Which is not an employer's responsibility?
- A.
  
  The dentist is obligated have to make work available to the dental assistant
- B.
  
  The dentist must continue to pay the dental assistant’s wage even if no work is available
- C.
  
  The dentist will expect the dental assistant to carry out any duties not related to his/her position
- D.
  
  The dentist must develop and implement WHS practices and disseminate information to staff.
13.

Which is not an employee's responsibility?
- A.
  
  Arrive at the dental practice when it best suits the employee
- B.
  
  Be ready and willing to work if work is available
- C.
  
  Carry out duties in a competent and careful manner
- D.
  
  Inform the dentist of any matters that affect the smooth running of the practice
14.

As an employee, you are protected from the following, except?
- A.
  
  Annual raise in salary
- B.
  
  Unfair dismissal
- C.
  
  Sexual harassment
- D.
  
  The right to a safe and pleasant working environment.
15.

A worker, who suffers a work-related injury that results in permanent impairment or the loss of earning capacity, or who requires medical treatment after an injury, can claim worker’s compensation.
- A.
  
  True
- B.
  
  False
16.

According to WorkCover NSW, an employer’s obligation is the following, except?
- A.
  
  Only provide workers compensation to full time employees
- B.
  
  Report incidents or injuries
- C.
  
  Fulfil your responsibilities if a worker is injured
- D.
  
  Establish a return to work program
17.

According to WorkCover NSW, an employee’s obligation is to
- A.
  
  Notify your employer of an injury if it doesn't heal within a week
- B.
  
  Permit your nominated treating doctor to release information to the insurer
- C.
  
  Participate and cooperate with the development and implementation of injury management and return-to-work plans.
- D.
  
  Provide a WorkCover certificate of capacity (completed by a medical practitioner) to the insurer, where weekly benefits are being claimed
18.

All of the following statements are true relating to communication, except?
- A.
  
  Communication skills can not be learned or improved
- B.
  
  Communication can be broadly defined as the sending or receiving of messages containing meaning
- C.
  
  Communication can be either written, verbal or non-verbal
- D.
  
  People with effective communication skills tend to do well in life
19.

A person is born with either good communication or poor communication skills.
- A.
  
  True
- B.
  
  False
20.

Which non-verbal image is most likely communicating the emotion 'anger'?
- A.
- B.
- C.
- D.
21.

Tick the following ways to show a person that you are listening (more than one tick permitted)
- A.
  
  Remove physical barriers
- B.
  
  Be on the same eye level as your client
- C.
  
  Be aware of personal space and face the client
- D.
  
  Use eye contact in a culturally appropriate way
- E.
  
  Maintain an open, relaxed body posture
- F.
  
  Communicate with warmth and empathy
- G.
  
  Use silence positively
- H.
  
  Talk on a telephone while they are speaking
- I.
  
  Look beyond a person to what is behind them
- J.
  
  Rolling your eyes
22.

Listening and active listening are the same.
- A.
  
  True
- B.
  
  False
23.

Reflective listening means listening to the meaning of the other person’s verbal and nonverbal communication and responding in a way that promotes further exploration of his/her feelings and what is being said.
- A.
  
  True
- B.
  
  False
24.

The following statement is an example of an open question:"Does this hurt?"
- A.
  
  True
- B.
  
  False
25.

Empathy is sensing another’s feelings and attitudes as if we are experiencing them ourselves.
- A.
  
  True
- B.
  
  False