Opera Version 5.0

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| By Overtonfd
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Overtonfd
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Quizzes Created: 1 | Total Attempts: 1,345
Questions: 10 | Attempts: 1,345

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Opera Version 5.0 - Quiz

Welcome to your Opera Quiz! Please note that you must make an 80% or higher on the quiz to pass. Please print your certificate out at the end of your quiz and place it in the "quiz certificates" bin.


Questions and Answers
  • 1. 

    Where in Opera can you find traced service recovery issues? (Choose most specific answer)

    • A.

      In-House Guests

    • B.

      Traces

    • C.

      Rooms Management

    • D.

      Reports

    Correct Answer
    B. Traces
    Explanation
    Traces in Opera is the specific location where you can find traced service recovery issues. Traces is a feature in Opera that allows users to track and manage various tasks and issues related to guest service. It is specifically designed to handle service recovery issues by providing a detailed record of guest complaints, requests, and follow-up actions taken by the hotel staff. By accessing the Traces section in Opera, hotel staff can easily identify and address service recovery issues to ensure guest satisfaction.

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  • 2. 

    Anything relating to taking in money, giving out money, resolving payment issues, and checking out can be found in which Book?

    • A.

      Front Desk

    • B.

      AR (Accounts Recievable)

    • C.

      Cashiering

    • D.

      Commissions

    Correct Answer
    C. Cashiering
    Explanation
    Cashiering is the correct answer because it involves the tasks mentioned in the question, such as taking in money, giving out money, resolving payment issues, and checking out. Cashiers are responsible for handling cash transactions, processing payments, and ensuring accuracy in financial transactions. They play a crucial role in managing the financial aspects of a business or organization, making sure that all monetary transactions are properly recorded and accounted for.

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  • 3. 

    What tool can be used to access many different functions of Opera all on the same screen?

    • A.

      Dashboard

    • B.

      Interfaces

    • C.

      Miscellaneous

    • D.

      Rooms Management

    Correct Answer
    A. Dashboard
    Explanation
    The correct answer is Dashboard because a dashboard is a tool that provides a centralized location to access various functions and features of a software or application. In the case of Opera, the dashboard allows users to access different functions of the browser, such as bookmarks, history, downloads, and settings, all on the same screen. This makes it convenient for users to navigate and manage their browsing experience efficiently.

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  • 4. 

    What book helps find a variety of different chapters such as Changing Password, Reports, or quick keys?

    • A.

      Dashboard

    • B.

      Miscellaneous

    • C.

      Interfaces

    • D.

      Rooms Management

    Correct Answer
    B. Miscellaneous
    Explanation
    The book that helps find a variety of different chapters such as Changing Password, Reports, or quick keys is Miscellaneous.

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  • 5. 

    What chapter can help you in ringing up a guest for any of our Sundries Market items that are to be paid for immediately and not posted to the room?

    • A.

      In- House Guests

    • B.

      Accounts Recievable

    • C.

      Quick Check Out

    • D.

      Passer by

    Correct Answer
    D. Passer by
    Explanation
    The chapter that can help in ringing up a guest for any of our Sundries Market items that are to be paid for immediately and not posted to the room is "Passer by." This suggests that there is a specific chapter or section in a book or manual that provides guidance on how to handle transactions with individuals who are not staying in the hotel but wish to purchase items from the Sundries Market and pay immediately.

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  • 6. 

    Which chapter in Opera can you find guest information in a specific room?

    • A.

      New Reservation

    • B.

      In-House Guests

    • C.

      Billing

    • D.

      Room Assignment

    Correct Answer
    B. In-House Guests
    Explanation
    In the chapter "In-House Guests" in Opera, you can find guest information in a specific room. This chapter likely contains details about the guests who are currently staying in the hotel, including their names, room numbers, check-in and check-out dates, and any additional information related to their stay. It is the section where hotel staff can access and update guest information during their stay.

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  • 7. 

    Where can you update existing reservations?

    • A.

      Update Reservation

    • B.

      Rooms History

    • C.

      Rooms Management

    • D.

      Floor Plan

    Correct Answer
    A. Update Reservation
    Explanation
    You can update existing reservations in the "Update Reservation" section.

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  • 8. 

    What chapter is used as a function to make keys other than checking in?

    • A.

      Room Plan

    • B.

      In-House Guests

    • C.

      Interfaces

    • D.

      Check out

    Correct Answer
    C. Interfaces
    Explanation
    Interfaces are used as a function to make keys other than checking in. An interface is a programming construct that allows different classes to implement common methods or behaviors. In this context, it suggests that interfaces are used to create keys for purposes other than the standard check-in process. The other options mentioned (Room Plan, In-House Guests, and Check out) do not specifically pertain to the creation of keys, making interfaces the most suitable choice.

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  • 9. 

    What chapter can you find rooms and reasons that are temporarily out of order or out of service?

    • A.

      Rooms Management

    • B.

      Out of Order/Out of Service

    • C.

      Room History

    • D.

      In-House Guests

    Correct Answer
    B. Out of Order/Out of Service
    Explanation
    In the Rooms Management chapter, you can find information about rooms and reasons that are temporarily out of order or out of service. This chapter likely provides guidance on how to handle and manage rooms that are not currently available for guests due to maintenance issues or other reasons. It may include information on how to communicate these issues to guests and how to keep track of the status of each room.

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  • 10. 

    If a guest wishes to set a wake up call, what BOOK can you find this in?

    • A.

      Reservations

    • B.

      Housekeeping

    • C.

      Front Desk

    • D.

      Cashiering

    Correct Answer
    C. Front Desk
    Explanation
    A guest can find the option to set a wake up call at the Front Desk. This is because the Front Desk is responsible for handling guest requests and providing various services during their stay. Setting a wake up call is one such service that the Front Desk offers to ensure that guests are woken up at their desired time. The Front Desk staff will take note of the guest's preferred wake up time and arrange for a phone call to be made to their room at that time.

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