Opera Version 5.0

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By Overtonfd
O
Overtonfd
Community Contributor
Quizzes Created: 1 | Total Attempts: 1,480
| Attempts: 1,480 | Questions: 10
Please wait...
Question 1 / 10
0 %
0/100
Score 0/100
1. Where can you update existing reservations?

Explanation

You can update existing reservations in the "Update Reservation" section.

Submit
Please wait...
About This Quiz
Opera Version 5.0 - Quiz

Welcome to your Opera Quiz! Please note that you must make an 80% or higher on the quiz to pass. Please print your certificate out at the end... see moreof your quiz and place it in the "quiz certificates" bin.
see less

2. Anything relating to taking in money, giving out money, resolving payment issues, and checking out can be found in which Book?

Explanation

Cashiering is the correct answer because it involves the tasks mentioned in the question, such as taking in money, giving out money, resolving payment issues, and checking out. Cashiers are responsible for handling cash transactions, processing payments, and ensuring accuracy in financial transactions. They play a crucial role in managing the financial aspects of a business or organization, making sure that all monetary transactions are properly recorded and accounted for.

Submit
3. Where in Opera can you find traced service recovery issues? (Choose most specific answer)

Explanation

Traces in Opera is the specific location where you can find traced service recovery issues. Traces is a feature in Opera that allows users to track and manage various tasks and issues related to guest service. It is specifically designed to handle service recovery issues by providing a detailed record of guest complaints, requests, and follow-up actions taken by the hotel staff. By accessing the Traces section in Opera, hotel staff can easily identify and address service recovery issues to ensure guest satisfaction.

Submit
4. If a guest wishes to set a wake up call, what BOOK can you find this in?

Explanation

A guest can find the option to set a wake up call at the Front Desk. This is because the Front Desk is responsible for handling guest requests and providing various services during their stay. Setting a wake up call is one such service that the Front Desk offers to ensure that guests are woken up at their desired time. The Front Desk staff will take note of the guest's preferred wake up time and arrange for a phone call to be made to their room at that time.

Submit
5. Which chapter in Opera can you find guest information in a specific room?

Explanation

In the chapter "In-House Guests" in Opera, you can find guest information in a specific room. This chapter likely contains details about the guests who are currently staying in the hotel, including their names, room numbers, check-in and check-out dates, and any additional information related to their stay. It is the section where hotel staff can access and update guest information during their stay.

Submit
6. What tool can be used to access many different functions of Opera all on the same screen?

Explanation

The correct answer is Dashboard because a dashboard is a tool that provides a centralized location to access various functions and features of a software or application. In the case of Opera, the dashboard allows users to access different functions of the browser, such as bookmarks, history, downloads, and settings, all on the same screen. This makes it convenient for users to navigate and manage their browsing experience efficiently.

Submit
7. What chapter can you find rooms and reasons that are temporarily out of order or out of service?

Explanation

In the Rooms Management chapter, you can find information about rooms and reasons that are temporarily out of order or out of service. This chapter likely provides guidance on how to handle and manage rooms that are not currently available for guests due to maintenance issues or other reasons. It may include information on how to communicate these issues to guests and how to keep track of the status of each room.

Submit
8. What book helps find a variety of different chapters such as Changing Password, Reports, or quick keys?

Explanation

The book that helps find a variety of different chapters such as Changing Password, Reports, or quick keys is Miscellaneous.

Submit
9. What chapter is used as a function to make keys other than checking in?

Explanation

Interfaces are used as a function to make keys other than checking in. An interface is a programming construct that allows different classes to implement common methods or behaviors. In this context, it suggests that interfaces are used to create keys for purposes other than the standard check-in process. The other options mentioned (Room Plan, In-House Guests, and Check out) do not specifically pertain to the creation of keys, making interfaces the most suitable choice.

Submit
10. What chapter can help you in ringing up a guest for any of our Sundries Market items that are to be paid for immediately and not posted to the room?

Explanation

The chapter that can help in ringing up a guest for any of our Sundries Market items that are to be paid for immediately and not posted to the room is "Passer by." This suggests that there is a specific chapter or section in a book or manual that provides guidance on how to handle transactions with individuals who are not staying in the hotel but wish to purchase items from the Sundries Market and pay immediately.

Submit
View My Results

Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 10, 2010
    Quiz Created by
    Overtonfd
Cancel
  • All
    All (10)
  • Unanswered
    Unanswered ()
  • Answered
    Answered ()
Where can you update existing reservations?
Anything relating to taking in money, giving out money, resolving...
Where in Opera can you find traced service recovery issues? (Choose...
If a guest wishes to set a wake up call, what BOOK can you find this...
Which chapter in Opera can you find guest information in a specific...
What tool can be used to access many different functions of Opera all...
What chapter can you find rooms and reasons that are temporarily out...
What book helps find a variety of different chapters such as Changing...
What chapter is used as a function to make keys other than checking...
What chapter can help you in ringing up a guest for any of our...
Alert!

Advertisement