Opera Version 5.0
(243).jpg "Opera Version 5.0 - Quiz")
Welcome to your Opera Quiz! Please note that you must make an 80% or higher on the quiz to pass. Please print your certificate out at the end of your quiz and place it in the "quiz certificates" bin.
- 1.Where in Opera can you find traced service recovery issues? (Choose most specific answer)
- A.
In-House Guests
- B.
Traces
- C.
Rooms Management
- D.
Reports
- 2.Anything relating to taking in money, giving out money, resolving payment issues, and checking out can be found in which Book?
- A.
Front Desk
- B.
AR (Accounts Recievable)
- C.
Cashiering
- D.
Commissions
- 3.What tool can be used to access many different functions of Opera all on the same screen?
- A.
Dashboard
- B.
Interfaces
- C.
Miscellaneous
- D.
Rooms Management
- 4.What book helps find a variety of different chapters such as Changing Password, Reports, or quick keys?
- A.
Dashboard
- B.
Miscellaneous
- C.
Interfaces
- D.
Rooms Management
- 5.What chapter can help you in ringing up a guest for any of our Sundries Market items that are to be paid for immediately and not posted to the room?
- A.
In- House Guests
- B.
Accounts Recievable
- C.
Quick Check Out
- D.
Passer by
- 6.Which chapter in Opera can you find guest information in a specific room?
- A.
New Reservation
- B.
In-House Guests
- C.
Billing
- D.
Room Assignment
- 7.Where can you update existing reservations?
- A.
Update Reservation
- B.
Rooms History
- C.
Rooms Management
- D.
Floor Plan
- 8.What chapter is used as a function to make keys other than checking in?
- A.
Room Plan
- B.
In-House Guests
- C.
Interfaces
- D.
Check out
- 9.What chapter can you find rooms and reasons that are temporarily out of order or out of service?
- A.
Rooms Management
- B.
Out of Order/Out of Service
- C.
Room History
- D.
In-House Guests
- 10.If a guest wishes to set a wake up call, what BOOK can you find this in?
- A.
Reservations
- B.
Housekeeping
- C.
Front Desk
- D.
Cashiering