Opera Version 5.0

10 Questions | Total Attempts: 875

SettingsSettingsSettings
Please wait...
Opera Version 5.0

Welcome to your Opera Quiz! Please note that you must make an 80% or higher on the quiz to pass. Please print your certificate out at the end of your quiz and place it in the "quiz certificates" bin.


Questions and Answers
  • 1. 
    Where in Opera can you find traced service recovery issues? (Choose most specific answer)
    • A. 

      In-House Guests

    • B. 

      Traces

    • C. 

      Rooms Management

    • D. 

      Reports

  • 2. 
    Anything relating to taking in money, giving out money, resolving payment issues, and checking out can be found in which Book?
    • A. 

      Front Desk

    • B. 

      AR (Accounts Recievable)

    • C. 

      Cashiering

    • D. 

      Commissions

  • 3. 
    What tool can be used to access many different functions of Opera all on the same screen?
    • A. 

      Dashboard

    • B. 

      Interfaces

    • C. 

      Miscellaneous

    • D. 

      Rooms Management

  • 4. 
    What book helps find a variety of different chapters such as Changing Password, Reports, or quick keys?
    • A. 

      Dashboard

    • B. 

      Miscellaneous

    • C. 

      Interfaces

    • D. 

      Rooms Management

  • 5. 
    What chapter can help you in ringing up a guest for any of our Sundries Market items that are to be paid for immediately and not posted to the room?
    • A. 

      In- House Guests

    • B. 

      Accounts Recievable

    • C. 

      Quick Check Out

    • D. 

      Passer by

  • 6. 
    Which chapter in Opera can you find guest information in a specific room?
    • A. 

      New Reservation

    • B. 

      In-House Guests

    • C. 

      Billing

    • D. 

      Room Assignment

  • 7. 
    Where can you update existing reservations?
    • A. 

      Update Reservation

    • B. 

      Rooms History

    • C. 

      Rooms Management

    • D. 

      Floor Plan

  • 8. 
    What chapter is used as a function to make keys other than checking in?
    • A. 

      Room Plan

    • B. 

      In-House Guests

    • C. 

      Interfaces

    • D. 

      Check out

  • 9. 
    What chapter can you find rooms and reasons that are temporarily out of order or out of service?
    • A. 

      Rooms Management

    • B. 

      Out of Order/Out of Service

    • C. 

      Room History

    • D. 

      In-House Guests

  • 10. 
    If a guest wishes to set a wake up call, what BOOK can you find this in?
    • A. 

      Reservations

    • B. 

      Housekeeping

    • C. 

      Front Desk

    • D. 

      Cashiering

Back to Top Back to top