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1. At a recent management meeting you become aware that your administration may be exploring new work schedules for front line personnel. Rumours are now circulating that the 12 hour rotation is soon to be replaced with shorter shifts, pushing morale among front line officers into a downward spiral. As a supervisor, how should you respond to these rumours?

Explanation

As a supervisor, it is important to address the rumours and concerns of your team members regarding potential changes in work schedules. By sharing the facts openly with all members, you can provide clarity and transparency, which can help alleviate anxiety and maintain trust among your front line officers. Ignoring the rumours or responding only to those who voice concerns may create a sense of exclusion or favoritism. Waiting for a formal announcement without addressing the rumours can lead to further speculation and a decline in morale.

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About This Quiz
OPC Practice Quiz 2 - Quiz

OPC Practice Quiz 2 assesses knowledge on legal and safety regulations, including landlord rights under the Tenant Protection Act, coroner's duties, and occupational safety data sheets. It evaluates understanding of legal entry under common law and management styles in organizational settings.

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2. Cst Toth is aware that his partner, Cst Prim, has been accepting bribes from a local bar owner in exchange for discretion relating to liquor licence violations. Cst Toth is reluctant to report this activity because Cst Prim is suffering emotionally & financially following a recent marital separation. According to the ETHICS reading, Cst Toth is:

Explanation

Cst Toth is experiencing an ethical dilemma because he is torn between his duty to report Cst Prim's unethical behavior and his empathy towards Cst Prim's difficult situation. The ETHICS reading suggests that ethical dilemmas arise when individuals face conflicting moral obligations or values. In this case, Cst Toth's commitment to upholding the law conflicts with his concern for Cst Prim's emotional and financial well-being. This conflict puts Cst Toth in a difficult situation where there is no clear right or wrong answer, hence experiencing an ethical dilemma.

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3. What is the lawful requirement of a police officer after a person has been apprehended under section17 of the MHA and taken to a psychiatric facility? 

Explanation

After apprehending a person under section 17 of the MHA and taking them to a psychiatric facility, the lawful requirement of a police officer is to retain custody until the facility accepts custody of the person. This means that the officer must ensure that the person is handed over to the facility and their custody is officially transferred before they can be released from their responsibility. This is important to ensure the proper and legal handling of the individual who requires psychiatric care.

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4. The most widely known crime prevention program is neighbourhood watch

Explanation

Neighbourhood watch is indeed the most widely known crime prevention program. It involves residents of a particular neighborhood voluntarily organizing themselves to keep an eye out for suspicious activities and report them to the authorities. This program aims to create a sense of community and increase vigilance, ultimately deterring criminals from targeting the area. Neighbourhood watch programs have been implemented in numerous communities worldwide and have proven to be effective in reducing crime rates.

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5. A police service's administration issues a new policy which prohibits officers from trading shifts with their colleagues. Supervisors get together to discuss the impact of this change, including the loss of flexibility in staffing & a decrease in morale. This action by supervisors is known as:

Explanation

Horizontal communication refers to the exchange of information and ideas between individuals or groups at the same level of hierarchy within an organization. In this scenario, the supervisors getting together to discuss the impact of the new policy demonstrates horizontal communication as they are engaging in a discussion amongst themselves, sharing their thoughts and concerns about the change. This type of communication allows for collaboration, problem-solving, and the sharing of perspectives among peers.

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6. Who is in charge of a scene when the coroner arrives?

Explanation

When the coroner arrives at a scene, they are the person who takes charge. The coroner is responsible for determining the cause of death and collecting evidence related to the death. The police may be present to assist the coroner, but ultimately it is the coroner's role to lead the investigation and make decisions regarding the scene.

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7. You observe a motor vehicle speeding in a  posted community safety zone and follow the vehicle into a private drive.  As you approach the vehicle, the driver orders you to leave his property.  He will not surrender his drivers licence as you have demanded, nor will he identify himself.  What legal authority if any do you have under HTA?

Explanation

HTA 33

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8. Which of the following is not a demographic trend?

Explanation

Gun control legislation is not a demographic trend because it refers to laws and regulations related to the possession and use of firearms, which is a policy issue rather than a demographic characteristic. Demographic trends typically refer to changes in population characteristics such as age, race, gender, or migration patterns. Aging population, immigration patterns, and youth culture are examples of demographic trends as they involve shifts in the composition and behavior of specific population groups.

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9. WHMIS stands for  "workplace hazardous materials information systems"

Explanation

WHMIS stands for "workplace hazardous materials information systems." This is a true statement. WHMIS is a comprehensive system that provides information on the safe use, handling, and storage of hazardous materials in the workplace. It includes labels, safety data sheets, and worker education programs to ensure the safety of workers and minimize the risks associated with hazardous materials.

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10. Which of the following is not work that a volunteer should be doing (according to the PSA)?

Explanation

According to the PSA, a volunteer should not be driving police vehicles. This is because driving police vehicles requires specialized training and qualifications that volunteers may not possess. Volunteers should focus on providing comfort, searching for missing persons, and assisting with block parent programs, as these tasks align with their role and responsibilities.

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11. Expectancy theory means "the effort you put  into = value get out". 

Explanation

Expectancy theory is a motivation theory that suggests that individuals are motivated to act in a certain way based on their belief that their efforts will lead to a desired outcome or reward. According to this theory, individuals will put in more effort if they believe that their efforts will result in a valuable outcome. Therefore, the statement "the effort you put into = value get out" aligns with the principles of expectancy theory, making the answer true.

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12. The Human Rights Commission may authorize a person to apply to a justice of the peace for a warrant to enter a place and conduct a search of the place if:

Explanation

The correct answer is "all of the above" because the Human Rights Commission may authorize a person to apply for a warrant to enter a place and conduct a search if they have been denied entry, asked to leave before concluding a search, had their request for documents or things refused, or if the inquiry is otherwise obstructed or prevented. In all these situations, the Commission has the authority to grant permission for a search warrant to ensure that their inquiry is not impeded and they can gather the necessary information.

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13. Which of the following is not a key characteristic of a learning organization? 

Explanation

Maintaining a status quo is not a key characteristic of a learning organization. Learning organizations are known for their ability to adapt and change in response to new information and ideas. They are open to new ideas, encourage risk-taking, and have a shared vision that guides their actions. However, maintaining a status quo implies a resistance to change and a reluctance to explore new possibilities, which goes against the principles of a learning organization.

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14. Residents of a condominium have complained to police about noise from an outdoor patio at a nearby restaurant. Their condo association has called a meeting to discuss this issue & you have been invited to represent your service at this meeting. You are aware that the outdoor patio has been operating at this location for many years before the condo was constructed. According to EVERY OFFICER IS A LEADER, which of the following strategies should you adopt in order to ensure effective communication?

Explanation

In order to ensure effective communication, it is important to adopt the strategy of communicating with empathy and understanding. This approach acknowledges the concerns of the residents and shows that you are listening and empathizing with their situation. By demonstrating understanding, you can build rapport and trust with the residents, which can lead to a more productive and collaborative discussion. This strategy promotes open dialogue and allows for the exploration of potential solutions that can address the noise issue while considering the long-standing operation of the outdoor patio.

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15. According to the OCCUPATIONAL HEALTH & SAFETY ACT, which of the following is NOT included under "duties of supervisors"

Explanation

The correct answer is "Discipline a member who refuses to work". This is not included under the "duties of supervisors" according to the OCCUPATIONAL HEALTH & SAFETY ACT. The act emphasizes on the supervisor's responsibility to take every precaution for worker's protection, ensure the use of required equipment or protective clothing, and inform workers about potential or actual dangers to their health or safety. However, disciplining a member who refuses to work is not explicitly mentioned as a duty of supervisors in the act.

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16. Investigative detention: Everyone has the right on arrest or detention i. To be informed promptly of the reasonii. To retain and instruct counsel without delay and to be informed of that rightiii. Have the validity of the detention determined by way of habeas corpus and to be released if detention is not lawful

Explanation

The statement is true because investigative detention refers to the temporary detention of an individual by law enforcement for the purpose of investigating a crime or gathering evidence. During this detention, individuals have certain rights, including being informed promptly of the reason for their detention, retaining and instructing counsel without delay, and being informed of their right to do so. They also have the right to have the validity of their detention determined through habeas corpus and to be released if the detention is found to be unlawful.

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17. The reading entitled LEADERSHIP suggested that employees benefit most from leaders who possess self-awareness, self-management, self-motivation, empathy & social skills. These were described as the 5 components of"

Explanation

The reading suggests that employees benefit most from leaders who possess self-awareness, self-management, self-motivation, empathy, and social skills. These qualities are described as the five components of emotional intelligence. Emotional intelligence refers to the ability to recognize, understand, and manage one's own emotions and the emotions of others. Leaders who have emotional intelligence are more likely to create a positive and supportive work environment, effectively communicate with their team members, and make informed decisions based on emotional cues. This ultimately leads to higher employee satisfaction, productivity, and overall organizational success.

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18. Target Hardening 

Explanation

Target hardening refers to the implementation of measures that increase the difficulty of committing a crime. By making crime more difficult, potential criminals are deterred and may be less likely to attempt it. Additionally, target hardening can make the victim less appealing by reducing their vulnerability and making them less of a target. Overall, target hardening makes crime less appealing by increasing the risks and challenges involved, thereby reducing the likelihood of criminal activity.

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19. Several officers were recently documented for accepting free food from local restaurants, contrary to your police service policy. As a supervisor, which of the following communication strategies would be LEAST effective in promoting compliance?

Explanation

Using written communication only would be the least effective strategy in promoting compliance in this situation. While written communication can be useful for providing documentation and clarity, it may not be the most effective method for addressing a sensitive issue like officers accepting free food. Verbal communication would allow for more immediate feedback, clarification, and discussion, which are important for addressing the issue and promoting compliance.

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20. What must a supervisor at a workplace do under the Ontario Health and Safety Act? 

Explanation

A supervisor at a workplace under the Ontario Health and Safety Act must ensure that safety equipment is supplied, ensure that safety equipment is used, and advise of dangers in the workplace. This means that the supervisor is responsible for providing the necessary safety equipment to employees, ensuring that they are using it properly, and informing them of any potential hazards or risks in the workplace. By doing all of these actions, the supervisor is fulfilling their duty to maintain a safe and healthy work environment for all employees.

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21. You are planning to conduct a performance evaluation interview with a subordinate. According to the PERFORMANCE MANAGEMENT reading, which of the following steps should you do FIRST to promote a positive outcome?

Explanation

To promote a positive outcome in a performance evaluation interview, the first step should be to give the employee adequate notice about the meeting and arrange for a quiet, private room. This step is important as it shows respect for the employee's time and privacy, creating a conducive environment for open and honest communication. It allows the employee to mentally prepare for the evaluation and reduces distractions, ensuring a focused discussion. By prioritizing this step, the manager sets a positive tone for the interview and demonstrates their commitment to a fair and constructive evaluation process.

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22. What role should operational supervisors play with respect to risk management?

Explanation

Supervision and Management Reading #10 Pg.6 Managing your workforce: The Risks

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23. In a coroners inquest, a jury is composed of 5 persons.

Explanation

In a coroner's inquest, a jury is indeed composed of 5 persons. A coroner's inquest is a legal proceeding that investigates the cause and circumstances of a person's death. The purpose of the jury is to review the evidence presented during the inquest and determine the cause of death. Having a jury of 5 persons ensures a diverse range of perspectives and opinions when reaching a verdict.

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24. Cst Cleave is disciplined for using offensive language towards a dispatcher. At the next shift briefing, the supervisor refers to the incident & says "in light of what happened, I want to remind everyone to be aware of our new Anti-Harassment policy. Harassment is any behaviour that demeans or embarrasses someone, & that a reasonable person should have known would be unwelcome. Our service's new policy prohibits harassment based on the "official" prohibited grounds of discrimination as defined in Human Rights legislation. The anti-harassment policy also includes "disrespectful behaviour" towards any member of a service. As members are leaving, Cst Todd states, "I don't know what the problem is, Cst Cleave didn't intend any harm." It is evident that:

Explanation

The explanation for the correct answer is that the supervisor failed to achieve understanding. This is evident from Cst Todd's statement where he expresses confusion about the problem and states that Cst Cleave didn't intend any harm. This indicates that the supervisor's message about the new Anti-Harassment policy was not effectively understood or internalized by Cst Todd.

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25. Which of the following approaches to risk management is (overwhelmingly) endorsed by Paul Ceyssens and Gordon Graham?

Explanation

Paul Ceyssens and Gordon Graham endorse the proactive approach to risk management. This approach involves taking preventive measures and anticipating potential risks before they occur. It focuses on identifying and addressing potential hazards and implementing strategies to mitigate them. By being proactive, organizations can minimize the likelihood and impact of risks, thereby ensuring the safety and well-being of individuals and the success of their operations.

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26. What is the first step in managing a conflict?

Explanation

Reading 6 page 104

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27. Which of the following statements is most correct with respect to provisions afforded to the landlord under the Tenant Protection Act?

Explanation

The correct answer is that a landlord may enter a rental unit without written notice to show the unit to a prospective tenant with the consent of the tenant between 8am and 8pm. This means that the landlord can enter the rental unit to show it to potential tenants, but they must have the tenant's consent and it must be during reasonable hours. This provision allows the landlord to market the rental unit effectively while still respecting the tenant's privacy and right to notice.

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28. What does MSDS mean? 

Explanation

MSDS stands for Material Safety Data Sheets. These sheets provide detailed information about the potential hazards, handling procedures, and safety precautions for substances or products. They are typically prepared by manufacturers or suppliers and are important tools for ensuring the safe use, storage, and disposal of hazardous materials. MSDSs are essential for workers, emergency responders, and anyone who may come into contact with these substances.

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29. You are on patrol and you notice a male at a bar drinking.  You are aware that he is on an undertaking with conditions for no alcohol.  What do you do?

Explanation

Based on the given scenario, the correct answer is to arrest the male for breach. Since you are aware that he is on an undertaking with conditions for no alcohol and you notice him drinking at a bar, it indicates that he is violating the conditions of his undertaking. Therefore, the appropriate action would be to arrest him for breaching the conditions.

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30. Which is not an element of crime prevention

Explanation

Auxiliary police is not an element of crime prevention. Auxiliary police refers to a group of volunteers who assist the regular police force in maintaining law and order, but they do not directly contribute to preventing crime. On the other hand, environmental design focuses on creating physical spaces that deter criminal activity, social development aims to address the root causes of crime through education and community programs, and reducing opportunity involves implementing measures to make it harder for criminals to commit offenses.

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31. You arrest a youth for assault with a weapon.  He is being held at your division and refuses to speak with his parents.  What do you do?

Explanation

YCJA - 26 (1) Subject to subsection (4), if a young person is arrested and detained in custody pending his or her appearance in court, the officer in charge at the time the young person is detained shall, as soon as possible, give or cause to be given to a parent of the young person, orally or in writing, notice of the arrest stating the place of detention and the reason for the arrest.

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32. An officer is notified after ______ days that a complaint has been withdrawn.  

Explanation

An officer is notified after 30 days that a complaint has been withdrawn. This suggests that there is a specific time frame within which a complaint can be withdrawn, and in this case, it is 30 days. After this period, the officer is informed that the complaint is no longer valid.

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33. You are meeting with Cst Hull regarding performance issues. You begin the discussion by sharing specific details about the officer's incomplete occurrence reports. Cst Hull speaks with a strong accent & his response is defensive.  As he is talking, you begin to wonder whether your service made a mistake hiring this officer. In order to ensure effective communication, you should do all of the following EXCEPT:

Explanation

The correct answer is to request the assistance of an interpreter. This is because the question mentions that Cst Hull speaks with a strong accent, implying that the issue lies with understanding his accent rather than a language barrier. Therefore, requesting an interpreter may not be necessary in this situation.

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34. Congratulations! You have been promoted & transferred to administration. The officer in charge of your new unit realizes that you read the text of the speech by Gordon J. Graham on risk management in preparation for your OPC promotional exam. He asks you to briefly describe Graham's risk management perspective with respect to police service policy. Which of the following statements is accurate?

Explanation

Graham's risk management perspective with respect to police service policy is that policies should focus on high risk, low frequency tasks and be reviewed annually by competent counsel and subject matter experts. This means that policies should prioritize addressing tasks that have a high potential for risk, even if they occur infrequently. Additionally, regular review by knowledgeable individuals ensures that the policies remain up to date and effective in managing risks.

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35. Which of the following statements best reflects recent research & best practices on performance appraisal?

Explanation

Recent research and best practices suggest that employee acceptance of the Performance Management System and supervisors delivering constructive and socially acceptable feedback are crucial factors for the success of the system. This means that the system's accuracy alone is not enough to ensure its effectiveness. Employee satisfaction and motivation are not necessarily linked to their participation in the system, as there is no research evidence supporting this idea. Additionally, researchers are now considering accuracy as an important outcome of performance appraisal, moving beyond the social-psychological context. However, the results of the system should not be used as the sole input for staffing and promotion decisions.

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36. Supervisors are required to confront members about inappropriate behaviours. According to "Every Officer is a Leader" which of the following practices should supervisors adopt in order to influence positive changes in behaviour?

Explanation

Supervisors should make a genuine effort to build relationships with members preferably in advance in order to influence positive changes in behavior. Building relationships helps to establish trust and rapport, making it more likely that members will be receptive to feedback and open to making changes. By investing time and effort into building relationships, supervisors can create a supportive and collaborative environment where members feel valued and respected. This approach is more likely to result in positive behavior changes compared to keeping subordinates at arm's length or solely focusing on confrontational discussions.

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37. Which of the following HTA offences is NOT arrestable?

Explanation

Racing a horse on a highway is not an arrestable HTA (Highway Traffic Act) offense. While all of the other options listed are arrestable offenses under the HTA, racing a horse on a highway is not specifically mentioned as an arrestable offense in the Act. Therefore, it is the correct answer as it does not fit the criteria of being an arrestable HTA offense.

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38. In many police services training is focused on the acquisition of specific, measurable skills and knowledge that can be transferred to the operational level.  This style of training is known as: 

Explanation

Competency based training is a style of training that focuses on developing specific skills and knowledge that can be directly applied to real-life situations. This approach emphasizes the acquisition of practical abilities and measurable competencies, rather than theoretical or abstract concepts. It aims to ensure that trainees are capable of performing their duties effectively and efficiently in their operational roles.

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39. The ability to work effectively in a stressful job demands a positive work environment.  According to Every Officer is a Leader literature on wellness indicates that healthy workplaces are created by leaders who are:

Explanation

The ability to work effectively in a stressful job demands a positive work environment. According to Every Officer is a Leader literature on wellness, healthy workplaces are created by leaders who are caring. This means that leaders who show empathy, support, and concern for their employees' well-being can create a positive work environment. By being caring, leaders can foster a sense of trust and support among their team members, which can help them cope with stress and perform better in their jobs.

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40. A physician who issued a community treatment order, has reasonable cause to believe that the person has failed to comply with the order, may issue an order for the party to be examined.  Where or to whom does this order direct the police officer to take the person following the apprehension?  

Explanation

MHA 33.3

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41. According to Every Officer is a Leader, leadership development is rare among managers because: 

Explanation

The correct answer states that leadership development is rare among managers because most leadership training and education programs are not focused on developing critical leadership skills. This suggests that while managers may receive some form of training, it does not adequately address the specific skills and qualities necessary for effective leadership. This implies that the existing programs may be lacking in their approach to developing leaders, resulting in a scarcity of effective leadership development among managers.

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42. According to Gordon J Graham which of the following approaches to training is most supportive to risk management?

Explanation

The most supportive approach to risk management, according to Gordon J Graham, is one that focuses on high risk/low frequency tasks that require an immediate response. This approach ensures that officers are adequately trained and prepared for situations that may have severe consequences but occur infrequently. By focusing on these high-risk tasks, officers can develop the necessary skills and knowledge to respond effectively and mitigate potential risks.

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43. The strategy of using problem oriented policing (POP) is defined by the following clearly defined stages

Explanation

The correct answer is "scanning, analysis, response, assessment". This strategy of problem-oriented policing involves scanning the environment to identify recurring problems, analyzing the root causes and contributing factors of these problems, developing and implementing a response to address the problems, and assessing the effectiveness of the response. This approach allows law enforcement agencies to focus on specific problems and tailor their responses accordingly, leading to more effective and efficient crime prevention and reduction efforts.

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44. Social development focuses on 

Explanation

Social development focuses on the offender because it aims to understand the root causes of their behavior and address them through interventions and support. By addressing the underlying issues that lead to offending behavior, social development seeks to prevent future offenses and promote rehabilitation and reintegration into society. This approach recognizes that individuals who engage in harmful behavior often do so due to various social, psychological, and environmental factors, and seeks to address these factors to create positive change.

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45. According to Every Officer is a Leader which of the following is the primary factor that distinguishes an effective organization from an ineffective organization?

Explanation

The primary factor that distinguishes an effective organization from an ineffective organization is leadership. Leadership plays a crucial role in guiding and inspiring individuals within an organization towards achieving common goals. Effective leaders possess the ability to make sound decisions, motivate their team members, and create a positive work environment. They have the skills to effectively communicate, delegate tasks, and manage conflicts. In contrast, an organization lacking strong leadership may struggle with decision-making, employee engagement, and overall performance. Therefore, leadership is essential for the success and effectiveness of an organization.

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46. A male party calls police asking to check on the well being of his brother who is MHA.  His brother is not answering the door.  What is your authority to enter the residence?

Explanation

Common Law is the correct answer because it refers to the legal principle that allows law enforcement officers to enter a residence without a warrant if there is a reasonable belief that someone inside is in danger or needs assistance. In this scenario, the male party calling the police is concerned about the well-being of his brother who is not answering the door, indicating a potential emergency situation. Therefore, based on Common Law, the police would have the authority to enter the residence to check on the brother's well-being.

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47. A female officer with 11 years' experience applied for promotions on several occasions, but was denied in favour of male applicants.  She submits a formal complaint (outlining a prima facie case) alleging that her denials were symptomatic of systemic bias against her as a woman.  Based on these circumstances, which of the following is correct?

Explanation

The correct answer is "The police service must prove there was no discrimination involved." In this scenario, the female officer has alleged that her denials for promotion were due to systemic bias against her as a woman. Therefore, the burden of proof falls on the police service to demonstrate that there was no discrimination involved in the decision-making process. The female officer does not have to provide evidence of less qualified male officers being promoted ahead of her, as her complaint is based on the belief that she has been a victim of differential treatment due to her gender.

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48. Which of the following will have the most impact on establishing & maintaining a workplace that promotes ethical behaviour?

Explanation

The leader's actions have the most impact on establishing and maintaining a workplace that promotes ethical behavior. Leaders set the tone for the organization and their behavior and actions influence the behavior of their subordinates. When leaders consistently demonstrate ethical behavior, it sends a strong message to employees that ethical behavior is expected and valued. Conversely, if leaders engage in unethical behavior or turn a blind eye to unethical practices, it can create a culture where unethical behavior is tolerated or even encouraged. Therefore, the actions of leaders play a crucial role in shaping the ethical climate of the workplace.

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49. One of the people you supervise seems preoccupied & unable to concentrate. The quality of his report writing has decreased. You asked him if he is bored or has any other problem with his work or work environment. He reported that the nature of his work is appropriately challenging & interesting. He added that he has no serious concerns in the workplace. Based on the PERFORMANCE MANAGEMENT reading, which of the following is likely to be the most effective solution to help this member solve his performance problem?

Explanation

The most effective solution to help the employee solve his performance problem is to explore the possibility of a personal problem and consider whether or not to refer him to a professional for help. This is because the employee has stated that he has no serious concerns in the workplace and finds his work appropriately challenging and interesting. Therefore, there may be an underlying personal issue affecting his ability to concentrate and perform well. By exploring this possibility and offering professional help if needed, the employee can receive the support he needs to improve his performance.

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50. According to Every Officer is a Leader, which of the following would be LEAST characteristic of a transformational leader?

Explanation

A transformational leader is someone who inspires and motivates their followers to achieve their full potential. They are known for their ability to communicate a clear sense of direction and vision, as well as for their focus on developing and empowering their followers to become leaders themselves. Therefore, avoiding risk taking would be least characteristic of a transformational leader, as they are typically open to taking calculated risks in order to drive innovation and growth.

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51. Which of the following statements is NOT consistent with Gordon J Graham's perspective on risk management?

Explanation

(page 279-289 Restorative justice)
This is not a for sure answer.

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52. Which of the following approaches does Every Officer is a Leader recommend as your first response in the process of managing a conflict? 

Explanation

Every Officer is a Leader recommends the approach of confrontation/problem solving as the first response in managing a conflict. This approach involves directly addressing the conflict and working towards finding a solution. It emphasizes open communication, active listening, and collaboration to resolve the conflict and reach a mutually beneficial outcome. This approach encourages individuals to confront the issue head-on and actively engage in problem-solving rather than avoiding or smoothing over the conflict.

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53. According to Hershey & Blanchard's Situational Leadership Theory, if you are supervising a member who is capable, however lacking motivation to perform a specific task, you should:

Explanation

According to Hershey & Blanchard's Situational Leadership Theory, if a member is capable but lacking motivation to perform a specific task, using a supportive and participative style would be the most appropriate approach. This style involves providing support, encouragement, and involving the member in decision-making and problem-solving processes. By doing so, the leader can help increase the member's motivation and engagement, ultimately leading to improved task performance. Giving clear and specific directions may not address the issue of motivation, reassigning the task may not address the underlying problem, and responding with a laissez-faire approach may further decrease motivation and accountability.

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54. Managers who complain about the lack of motivation in their employees might do well to consider:

Explanation

The correct answer suggests that managers should consider the possibility that the reward systems they have implemented may be unintentionally reinforcing behaviors that are not aligned with their desired outcomes. This implies that the lack of motivation in employees may be a result of ineffective reward systems rather than a lack of motivation or effort on the part of the employees. By recognizing this possibility, managers can reassess and modify their reward systems to better align with the desired behaviors and outcomes they are seeking.

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55. Which of the following is consistent advice offered in the PERFORMANCE MANAGEMENT reading about keeping a log for each of your subordinates?

Explanation

The correct answer suggests that when keeping a log for each subordinate, it is advised to use concise sentences in bullet point format to accurately describe a situation, the behavior, and its results. This method allows for clear and efficient documentation of performance-related information.

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56. You have spoken informally with your manager on two occasions regarding a staffing issue.  As no solution is in sight, you have scheduled a meeting to make one final attempt to seek your manager's support.  According to EOIAL which of the following communication approaches will serve you best in asserting your position?

Explanation

In this situation, using a negotiable and respectful communication approach would serve you best in asserting your position. This approach shows that you are willing to find a compromise and work towards a solution, while also showing respect for your manager's perspective. It allows for open and constructive dialogue, increasing the chances of finding a resolution to the staffing issue.

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57. The two dimensions of the Michigan State studies were

Explanation

The two dimensions of the Michigan State studies were employee oriented and production oriented. This means that the studies focused on two main aspects: the concern for the well-being and satisfaction of employees (employee oriented) and the focus on achieving high levels of productivity and efficiency (production oriented). These dimensions were used to assess and analyze different leadership styles and their impact on organizational performance.

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58. Based on the "hot stove rule", punishment should be:

Explanation

The "hot stove rule" suggests that punishment should be swift, intense, impersonal, and consistent. This means that when someone engages in behavior that requires punishment, it should be delivered promptly and with enough severity to discourage the behavior. The punishment should not be influenced by personal feelings or biases, but rather applied consistently to all individuals who commit the same offense. This approach aims to create a clear and predictable consequence for negative behavior, promoting a sense of fairness and discouraging future misconduct.

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59. In the context of coaching, the skill of 'challenging' focuses specifically on:

Explanation

The skill of 'challenging' in coaching refers to helping others to see their personal strengths. This means that as a coach, one should encourage and guide individuals to recognize and acknowledge their own abilities, talents, and positive qualities. By doing so, the coach can empower and motivate individuals to leverage their strengths and achieve their goals. This approach fosters self-awareness, confidence, and personal growth, ultimately leading to improved performance.

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60. To instill the conditions that foster teamwork is to answer fundamental questions about how an organization operates.  What are those questions?

Explanation

The questions "Who decides? Who is responsible? Who gains? Who learns?" are fundamental to understanding how an organization operates because they address key aspects of decision-making, accountability, benefits, and learning within the organization. These questions determine the power dynamics, allocation of responsibilities, distribution of gains, and the organization's ability to adapt and improve. By answering these questions, an organization can establish clear lines of authority, promote accountability, ensure fair distribution of benefits, and foster a culture of continuous learning and improvement.

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61. A justice of the peace order for psychiatric examination issued under section 16 of the MHA directs police to apprehend the person named.  The order is valid for _________________ from and including the day it is made.  

Explanation

MHA 16(3)

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62. Which of the following statements is consistent with Vroom's Expectancy Theory of motivation?

Explanation

Vroom's Expectancy Theory of motivation suggests that a person's behavior is influenced by their perception of the likelihood that their effort will lead to the desired outcome and how much they want that outcome. This means that individuals are more motivated to exert effort when they believe that their actions will result in the desired outcome and when they value that outcome highly. Therefore, the statement "A person’s behavior is a function of how much something is wanted & the likelihood that his or her effort will lead to the desired outcome" is consistent with Vroom's theory.

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63.  Which of the following is the best example of a secondary crime prevention program?

Explanation

A school liaison officer assigned full time to a local high school is the best example of a secondary crime prevention program because their presence and involvement in the school can help deter potential criminal activity, intervene in conflicts or incidents, and build positive relationships with students. By being present and proactive in the school environment, the officer can contribute to creating a safer and more secure atmosphere for students, reducing the likelihood of crime or misconduct occurring.

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64. Which of the following is characteristic of the 'restorative justice' approach to responding to crime? 

Explanation

The characteristic of the 'restorative justice' approach to responding to crime is that it provides officers with an opportunity to engage in problem solving. Restorative justice focuses on repairing the harm caused by the crime and involves bringing together the offender, victim, and community to find solutions that address the needs of all parties involved. By allowing officers to actively participate in problem-solving, restorative justice aims to promote accountability, healing, and community involvement in the justice process.

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65. A citizen attends at your police service to complain about an officer`s behavior at a traffic stop.  You are aware that this individual has previously launched at least two formal complaints, both of which were unfounded.  According to Every Officer is a Leader, which of the following approaches is recommended?

Explanation

The recommended approach is to allow the person to relate what happened and pose probing questions to fill in any gaps. This is because the individual has previously launched unfounded complaints, which suggests a possibility of bias or exaggeration in their claims. By giving them the opportunity to share their side of the story and asking probing questions, it allows for a more thorough understanding of the situation and helps to gather all the necessary facts before taking any further action.

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66. What does the LEADERSHIP reading from FUNDAMENTALS OF ORGANIZATIONAL BEHAVIOUR suggest about leadership trait theory?

Explanation

The reading suggests that while certain traits may increase the chances of success in leadership, there is no guarantee that possessing these traits will make someone an effective leader.

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67. It has come to the attention of you Police Services Board that a number of officers which on and off duty, have been obtaining free food from local restaurant.  Which of the following is most likely to prevent other members who are not participating in such behaviours from reporting such incidents?

Explanation

The most likely reason for other members not reporting incidents of officers obtaining free food from a local restaurant is a lack of courage. They may fear retaliation or negative consequences for speaking out against their fellow officers. This fear could prevent them from reporting the behavior, even if they recognize it as unethical, lacking integrity, or disrespectful.

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68. One of your officers has just been diagnosed with diabetes and is requesting a change in work schedule to support personal health requirements.  According to Paul Ceyssens, author of Managing Your Workforce: The Risks, which of the following should guide your police service in determining whether or not such accommodation is necessary?

Explanation

The police service should consider whether such a measure is needed to ensure the member's full and equal participation at work when determining whether or not to accommodate the officer's request for a change in work schedule due to their diabetes diagnosis. This means that the police service should assess whether the officer's current work schedule hinders their ability to fully and equally participate in their job duties. If it does, then accommodating their request may be necessary to support their personal health requirements and ensure their effective participation at work.

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69. When a police service concentrates on physiological needs as a means of motivating officers, it places emphasis on:

Explanation

When a police service focuses on improving shift schedules as a means of motivating officers, it recognizes the importance of work-life balance and the impact that irregular or demanding schedules can have on an officer's well-being. By providing more favorable shift schedules, such as consistent and predictable hours or opportunities for rest and recovery, the police service acknowledges the physiological needs of its officers and aims to enhance their overall job satisfaction and performance. This can contribute to higher morale, reduced fatigue, and better physical and mental health among the officers.

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70. Your police service is expecting a large number of retirements.  In a meeting with senior officers and civilian mangers the use of "retention pay" for those nearing retirement is being debated.  Given your knowledge on how to establish and maintain employee commitment, which of the following statements is most accurate?

Explanation

Retention pay may reduce turnover, but those who remain primarily because the cost of leaving is too great may do little more than is required to keep their jobs. This means that while retention pay might incentivize employees nearing retirement to stay, it does not necessarily guarantee their commitment or engagement in their work. They may only continue working because the financial cost of leaving is too high, rather than being genuinely committed to the organization.

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71. Which of the following pieces of advice on coaching teams is most directly relevant to those who conduct operational debriefings?

Explanation

The given correct answer suggests that coaches should assist team members in reflecting on and understanding the lessons that can be derived from their work experiences. This advice is directly relevant to those who conduct operational debriefings because it emphasizes the importance of learning from past tasks and applying those lessons to future work. By helping team members capture and internalize these lessons, coaches can contribute to the improvement and development of the team's performance.

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72. In the context of coaching, how does EVERY OFFICER IS A LEADER describe the skill of 'observing?

Explanation

This statement suggests that the skill of observing, as described by "EVERY OFFICER IS A LEADER," is a prerequisite for effectively and temporarily suspending judgment. In other words, being able to observe and gather information about others allows one to withhold judgment and make more objective assessments.

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73. Based on our knowledge of goal setting from the MOTIVATION & PERFORMANCE MANAGEMENT readings, which of the following is NOT true?

Explanation

Encouraging members to set "do your best" goals does not help in avoiding setting an artificial performance ceiling. In fact, setting specific and challenging goals is more likely to lead to higher performance. The other options are all true based on the knowledge of goal setting from the readings. Assigned goals can be effective for inexperienced employees, defining goals in relation to exceeding others can be beneficial in certain situations, and difficult but attainable goals generally result in higher performance compared to easy goals.

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74. How long is a human rights code warrant valid for

Explanation

A human rights code warrant is valid for 15 days. This means that once a warrant is issued under the human rights code, it remains valid and enforceable for a period of 15 days. After this time, the warrant expires and is no longer legally binding. It is important for authorities to act within this timeframe to ensure that the warrant is executed and any necessary actions are taken within the specified period.

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75. Sgt. Smith is preparing to complete her subordinates annual performance evaluations.  She has been very busy with other issues for months and recently received an additional assignment that will make getting the evaluations done on time even more difficult.  She thinks senior managers need to recognize that performance management must be part of a supervisor's workload so they budget time for supervisors to do it.  Which rater evaluation error would you caution Sgt. Smith to be most alert to under these circumstances?

Explanation

Given the scenario, Sgt. Smith is busy with other issues and has received an additional assignment, making it difficult for her to complete the performance evaluations on time. In such circumstances, Sgt. Smith may be prone to the rater evaluation error of central tendency. This error occurs when a rater tends to rate all employees as average or close to the midpoint of the rating scale, regardless of their actual performance. Sgt. Smith may be tempted to give average ratings to save time and effort, which would not accurately reflect the performance of her subordinates.

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76. With respect to financial administration, which of the following is an example of a fouled up reward system?

Explanation

The allocation of next year's budget as a direct function of this year's expenditures is an example of a fouled up reward system because it incentivizes spending all of the current year's budget in order to secure a similar or higher budget for the following year. This can lead to unnecessary spending and inefficient use of resources, as departments may feel pressured to spend money on unnecessary items or activities just to maintain or increase their budget allocation. This can result in a misallocation of funds and hinder financial accountability and responsible budgeting.

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77. Which of the following is not an influence on an officer's ethical world?

Explanation

External environment refers to the factors outside of an officer's control, such as societal norms, cultural values, and economic conditions. While these factors can indirectly influence an officer's ethical world, they are not considered a direct influence. Personal beliefs, the organization they work for, and the public they serve all have a more direct impact on shaping an officer's ethical values and decision-making.

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78. Every Officer is a Leader described a Six Step Transformational Leadership Model that can be used to assist leaders in developing people and shifting to a learning organization.  The recommended FIRST step is:

Explanation

The recommended first step in the Six Step Transformational Leadership Model is to create a vision for change. This involves clearly articulating and communicating a compelling and inspiring vision of the future that the leader wants to achieve. By creating a vision, the leader sets a clear direction for the organization and provides a sense of purpose and motivation for the members. This step is crucial as it helps to align the efforts of the team towards a common goal and creates a sense of urgency and excitement for change.

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79. The Leadership reading presented various research finding on the role of gender in leadership, including the following:

Explanation

The given answer is supported by the information presented in the Leadership reading. It states that women rely on interpersonal skills to influence others. This suggests that women tend to use their ability to connect with others and build relationships as a means of exerting influence and leading others. This finding highlights the importance of interpersonal skills in women's leadership style and suggests that it may be a key factor in their effectiveness as leaders.

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80. What is not in the definition of hazardous material/controlled substance?

Explanation

The definition of hazardous material/controlled substance includes product, substance, and material, but it does not include waste. Waste refers to discarded or unwanted materials, while hazardous material/controlled substance refers to substances that pose a risk to health, safety, or the environment. Therefore, waste is not included in the definition.

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81. An officer is being considered for a transfer to a street crime unit. One officer brings up the fact that she is trying to get pregnant. According to the Human Rights Code, this is considered: 

Explanation

The correct answer is "Discrimination because of sex." This is because the officer's statement about trying to get pregnant is directly related to her biological sex and potential discrimination based on her reproductive capabilities. Discrimination based on gender would be more focused on societal expectations and roles associated with being male or female, rather than specific biological factors.

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82. Can a citizen arrest a person for breach of the peace? And can they use force?

Explanation

s.30 CCC Can only detain to turn over to a peace officer. Only use as much force as reasonably necessary.

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83. You are planning to confront a subordinate regarding substandard performance.  According to EOIAL the extent to which the member either accepts or rejects your feedback is most dependent upon the member's:

Explanation

The extent to which a subordinate accepts or rejects feedback regarding substandard performance is most dependent upon their self-worth. Self-worth refers to an individual's perception of their own value and worthiness. If a subordinate has low self-worth, they may be more likely to reject feedback and become defensive. On the other hand, if they have high self-worth, they are more likely to accept feedback and be open to improving their performance. Self-worth plays a crucial role in how individuals perceive and respond to feedback in the workplace.

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84. Blake and Mouton, leadership Grid stated managers perform best under a 9,9 style as to a 9,1 or 1,9 style.  What are those styles?

Explanation

The correct answer is Team management, authority obedient, country club. The Blake and Mouton Leadership Grid identifies five different leadership styles based on two dimensions - concern for people and concern for production. The 9,9 style represents a high concern for both people and production, known as the team management style. The 9,1 style represents a high concern for production but a low concern for people, known as the authority obedient style. The 1,9 style represents a low concern for production but a high concern for people, known as the country club style.

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85. Which of the following represents a "process loss"?

Explanation

not-available-via-ai

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86. In comparing a traditional organization to a leadership organization which of the following does Every Officer is a Leader identify as a key attribute of a leadership organization?

Explanation

Every Officer is a Leader identifies "Uses a systems approach" as a key attribute of a leadership organization. This means that a leadership organization takes a holistic approach to problem-solving and decision-making. Instead of focusing on individual parts or isolated issues, a leadership organization considers the interconnectedness and interdependencies of various components and systems within the organization. This approach helps in understanding the bigger picture and making informed decisions that consider the broader impact and implications on the organization as a whole.

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87. Which of the following is not a reason why middle managers may resist the community-policing mode?

Explanation

Middle managers may resist the community-policing mode because they have already tried it before and found it ineffective or unsuccessful in achieving their goals. They may have faced challenges or encountered obstacles that hindered their ability to implement and sustain this approach. As a result, they may be skeptical about the potential benefits and prefer to explore alternative models or strategies that they believe will be more effective in addressing their concerns and meeting their objectives.

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88. You are in charge of a platoon whose members are experienced & have a clear understanding of their duties & obligations. According to the research findings for behavioural theories outlined in the LEADERSHIP reading, which of the following approaches is recommended for supervising these members?

Explanation

According to the research findings for behavioural theories outlined in the LEADERSHIP reading, a people orientation approach is recommended for supervising experienced platoon members who have a clear understanding of their duties and obligations. This approach focuses on building positive relationships, fostering teamwork, and considering the needs and well-being of the individuals in the platoon. It involves effective communication, empathy, and providing support and motivation to the team members. This approach is especially beneficial when working with experienced individuals who already have the necessary skills and knowledge to perform their tasks efficiently.

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89. On a MSDS what is considered waste?

Explanation

Waste that is considered non recyclable material refers to any material that cannot be recycled or reused, and therefore needs to be disposed of in an appropriate manner. This may include items such as plastic packaging, certain types of paper, and other materials that cannot be processed or transformed into new products. It is important to identify and handle non recyclable material properly to minimize environmental impact and ensure safe disposal.

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90. According to the CHILD & FAMILY SERVICES ACT, in which of the following circumstances would police be authorized to apprehend the child without a warrant?

Explanation

Child and Family Services Act Section 42 Subsection (1)

Apprehension of child under twelve
42. (1) A peace officer who believes on reasonable and probable grounds that a child actually or apparently under twelve years of age has committed an act in respect of which a person twelve years of age or older could be found guilty of an offence may apprehend the child without a warrant and on doing so,
(a) shall return the child to the child’s parent or other person having charge of the child as soon as practicable; or
(b) where it is not possible to return the child to the parent or other person within a reasonable time, shall take the child to a place of safety to be detained there until the child can be returned to the parent or other person.

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91. What did the authors of Every Officer is a Leader have to say about the five leadership practices outlined by Kouzes and Posner?

Explanation

The authors of Every Officer is a Leader believe that the five leadership practices outlined by Kouzes and Posner are central issues that are important for understanding Transforming Leadership. While the practices may not be directly relevant to the Transforming Leadership model, being familiar with alternative models can help overcome "leadership illiteracy". This suggests that the authors recognize the value and significance of the five practices, even if they may not directly align with their own model.

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92. Paul Ceyssens identified a number of different preventative strategies in risk management.  Which of the following did he suggest was the most important?

Explanation

Paul Ceyssens suggested that careful recruitment is the most important preventative strategy in risk management. This implies that selecting the right individuals for a job is crucial in minimizing potential risks. By thoroughly evaluating and screening candidates, organizations can ensure that they hire competent and reliable individuals who are less likely to engage in risky behavior or make mistakes that could lead to negative consequences. Careful recruitment helps to establish a strong foundation for risk management by reducing the likelihood of incidents occurring in the first place.

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93. A notice to parent must contain the location where the young person is being detained, the charge and the circumstances of the arrest.  

Explanation

Only location and charge

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94. According to Herzberg's Hygiene Theory, factors such as salary and benefits:

Explanation

According to Herzberg's Hygiene Theory, factors such as salary and benefits are considered 'hygiene' factors. These factors are not related to satisfiers and dissatisfiers, meaning they do not directly contribute to job satisfaction or motivation. Instead, they only affect the amount of job dissatisfaction and cannot increase job satisfaction.

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95. As described in the reading "Why Teams Don't Work" which of the following is one of the six mistakes managers often make with respect to leading work teams?

Explanation

One of the six mistakes managers often make with respect to leading work teams, as described in the reading "Why Teams Don't Work," is using a team for work that is better done by an individual. This means that managers sometimes assign tasks to a team when it would be more efficient and effective for an individual to handle them. This mistake can lead to inefficiencies, lack of accountability, and decreased productivity within the team.

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96. In the context of coaching, the skill of Challenging focuses specifically on:

Explanation

The skill of Challenging in coaching refers to the act of helping others recognize and appreciate their personal strengths. This involves guiding individuals to identify and acknowledge their own capabilities and talents, which can boost their confidence and motivation. Challenging does not involve confronting performance deficits or correcting negative behaviors; instead, it emphasizes the positive aspects of an individual's abilities and encourages them to leverage these strengths for personal and professional growth.

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97. A patient subject to detention under the MHA leaves the facility without authorization.  After the OIC of the facility issues an order, how long from the time the absence comes known does a police officer have to return the patient to the facility? 

Explanation

After a patient subject to detention under the MHA leaves the facility without authorization, the OIC of the facility has the authority to issue an order. According to the given answer, a police officer has 1 month within the time the absence is known to return the patient to the facility. This means that the police officer has a maximum of 30 days to locate and bring back the patient to the facility, as per the order issued by the OIC.

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98. You have an officer on your shift, and there is a problem with his report writing.  There is a language barrier with this officer, and you are doubting if he should have been hired.  What communication process should be considered?

Explanation

In this situation, using clear and direct language is the most appropriate communication process to consider. By using clear and direct language, you can ensure that the officer understands what is expected of them in terms of report writing. This will help address the problem with their report writing and determine if the language barrier is the main issue or if there are other factors contributing to the problem. By communicating clearly and directly, you can provide the officer with the necessary guidance and support to improve their report writing skills.

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99. Which of the following forms of interpersonal communication tends to have the greatest impact on an employee's understanding of a message? Check 232 – 238 management

Explanation

Reading 5. Pg 238

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100. Which of the following is  NOT true with respect to the confronting role in performance management?

Explanation

The statement suggests that it is important to focus on the attitude that is disruptive to the workplace when dealing with an employee who consistently displays a bad attitude. However, this statement is NOT true with respect to the confronting role in performance management. In performance management, it is important to focus on the performance problem itself rather than solely on the attitude. Addressing the underlying causes of the bad attitude and working towards improving performance would be a more effective approach.

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