Trvl Edenp Oct 2014 Final

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| By CSReadiness
C
CSReadiness
Community Contributor
Quizzes Created: 67 | Total Attempts: 11,097
Questions: 50 | Attempts: 72

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Knowledge Quizzes & Trivia

Questions and Answers
  • 1. 

    As a Concur Administrator, what path would you take to proxy in ( a side door or window) to only review a company's settings and or user information?

  • 2. 

    What type of information would you find within the Edit Company Details page?  List at least two types.

  • 3. 

    Please list the complete path you would take to view one of Concur's DEACTIVATED company configurations.

  • 4. 

    What is the company ID of the company Facebook?

  • 5. 

    What are the permissions that ONLY Concur can assign while proxied in to a Company via the Administer Company access?

  • 6. 

    Where would you locate Concur's client-facing Administrator guides, as well as all Travel Services Guides (TSGs)? 

  • 7. 

    Where would you locate the Ticketing Deadline that has been established for a Company by their agency?

  • 8. 

    In your own words, please explain what a Direct Connect vendor is.

  • 9. 

    Other than Direct Connect, what is the other source that Concur accesses to obtain vendor inventory?Please list all the various types of this source.

  • 10. 

    Where would you go to check a Company's chosen LLF settings for a particular Rule Class?

  • 11. 

    What are the two most common reasons why a trip may be cancelled?

  • 12. 

    Which user setting allows a manager/approver to assign their approvals to another approver while they will be out of office?

  • 13. 

    List at least 3 types of alerts that will appear to the user on the Travel home page in the Travel alerts area.

  • 14. 

    Please list the 3 steps to verify that a company, and its users, are properly enabled for e-receipts.

  • 15. 

    Which of the Administrator guides lists descriptions of all the various permissions that are available within Concur Travel?

  • 16. 

    There are two ways that user Unused Tickets can be imported into the Travel site.  Please list both...

  • 17. 

    What is the difference between User and Trip Custom fields?

  • 18. 

    What is the name of the feature that contains all of the lower-level Module Management settings that are available to Administrators within each travel site?

  • 19. 

    Where would you lead an end user so that he can review his own Travel Policy?Please provide the path.

  • 20. 

    How might an Administrator choose to assign permissions, or allow access to reports, to several users at once?

  • 21. 

    If you receive a report that a user cannot find a Company Location within his drop-down list of companies, during the booking process, where would you go to verify that the location was added to the site? Please provide the path.

  • 22. 

    What process would a company utilize in order to allow their users access to Concur Travel via their company's intranet?

  • 23. 

    What feature is available to all users that will speed-up the booking process for trips that are travelled frequently?

  • 24. 

    Where would you go to verify if a company had a Corporate Ghost Card enabled on their site and to see which employees were selected to use it?Please list the path.

  • 25. 

    As a Concur Administrator, what is the quickest way to access a company's list of preferred vendors and discounts?

  • 26. 

    Where would you go to see whether a particular Rule Class has been enabled for Limos, Self Registration, Social Networks, etc...Please provide the complete path.

  • 27. 

    How would a company select an airline as a preferred vendor, but only within a specified route (i.e.. only between two cities)?

  • 28. 

    What is the recommended troubleshoting Login used by Concur Support?

  • 29. 

    What is the secondary Error source to (GDS) Service Logs and how what are the credentials that you would need in order to gain access to it?

  • 30. 

    What Tech Support tool can provide historical details about a booking beyond the 7 day window that GDS Service Logs are restricted to?

  • 31. 

    How can you verify which Company configuration a user's Rule Class is attached to?

  • 32. 

    By entering in a user's email address into this tool, __ __ ___ __,  you can see if the user is attached to more than one company, has multiple logins or, in some instances, you can send the user a password reset link via email.

  • 33. 

    Which Tech Support Admin tool allows you to review details about a reservation when providing a Record Locator?

  • 34. 

    Which Tech Support tool allows you to verify hotel information in the Concur database?

  • 35. 

    What are the four (4) suggested items to add to the Name of an extracted GDS Service Log file?

  • 36. 

    Currently, how long are GDS Service Logs available?

  • 37. 

    In Travel Admin or Travel Policy Administrator which of the below are available tabs?

    • A.

      Manage Corporate Discounts

    • B.

      Travel Vendor Exclusions

    • C.

      Custom Text

    • D.

      Regional Hotel Rates

    Correct Answer(s)
    B. Travel Vendor Exclusions
    C. Custom Text
    D. Regional Hotel Rates
    Explanation
    In the Travel Admin or Travel Policy Administrator, there are three available tabs: Travel Vendor Exclusions, Custom Text, and Regional Hotel Rates. These tabs allow the administrator to manage travel vendor exclusions, customize text for the travel policy, and set regional hotel rates.

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  • 38. 

    The zAuto-Cancel User and zDemo/Training/Practice User permissions prevent users from booking a trip.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The zAuto-Cancel User and zDemo/Training/Practice User permissions do not prevent users from booking a trip. Therefore, the statement is false.

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  • 39. 

    A Company must create a rule to allow their users to book any other flight class other than coach.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because it states that a company must create a rule to allow their users to book any flight class other than coach. This means that the company needs to provide options for users to book business class, first class, or any other class available, rather than restricting them to only booking coach class.

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  • 40. 

    A user must visit his/her travel profile, fill in all required fields and save the profile before they will be able to book travel for the first time.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    In order to book travel for the first time, a user needs to visit their travel profile, fill in all the necessary information, and save the profile. This implies that the travel profile must be completed and saved before the user can proceed with booking travel. Therefore, the statement "A user must visit his/her travel profile, fill in all required fields and save the profile before they will be able to book travel for the first time" is true.

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  • 41. 

    Where would you locate a message that displays to the user as a pop-up message during the booking process?

    • A.

      Custom Text

    • B.

      Manage Custom Fields

    • C.

      Travel Policy Admin > Choose user's Rule Class

    • D.

      Company Notes

    Correct Answer
    C. Travel Policy Admin > Choose user's Rule Class
    Explanation
    The correct answer is Travel Policy Admin > Choose user's Rule Class. This option suggests that the message would be displayed to the user as a pop-up message during the booking process. By selecting the user's rule class in the Travel Policy Admin section, the message can be customized and displayed to the user as a pop-up during the booking process.

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  • 42. 

    A user's email address must be "verified" in order for them to send/receive emails to/from Concur Travel?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    In order for a user to send/receive emails to/from Concur Travel, their email address must be "verified". This means that the user needs to confirm or validate their email address through a verification process. This ensures that the email address provided by the user is legitimate and can be used for communication purposes within the Concur Travel system.

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  • 43. 

    The Traveller Look-Up tool provides you the details of a user's Company, the configuration he/she is connected to, their Rule Class name AND the ability to login via concur_admin for troubleshooting.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The Traveller Look-Up tool is designed to provide users with various details such as their Company, the configuration they are connected to, their Rule Class name, and the ability to log in via concur_admin for troubleshooting purposes. This tool offers a comprehensive view of a user's information and allows for efficient problem-solving. Therefore, the statement is true.

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  • 44. 

    Which of the following is NOT viewable when using Concur XA...

    • A.

      Records

    • B.

      User Group Memberships

    • C.

      Travel Policy

    • D.

      Reservation System Profile (PAR)

    Correct Answer
    B. User Group Memberships
    Explanation
    When using Concur XA, all of the options listed are viewable except for User Group Memberships. User Group Memberships refers to the specific groups or roles that a user belongs to within the Concur system. This information is typically only accessible to administrators or those with specific permissions, as it pertains to the user's access and privileges within the system.

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  • 45. 

    What two pieces of data are mandatory in every PNR (reservation) in order for Concur to track it and update the trip's status?

    • A.

      CliqCID (Company ID)

    • B.

      CliqConfigID

    • C.

      The user's email address

    • D.

      CliqUserID (username/login ID)

    Correct Answer(s)
    A. CliqCID (Company ID)
    D. CliqUserID (username/login ID)
    Explanation
    In order for Concur to track and update the trip's status, two pieces of data are mandatory in every PNR (reservation): CliqCID (Company ID) and CliqUserID (username/login ID). These two identifiers are crucial for Concur to associate the reservation with the correct company and user, allowing for accurate tracking and updating of the trip's status. The user's email address and CliqConfigID are not mentioned as mandatory data for this purpose.

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  • 46. 

    Which configuration setting allows users to book Companion travel if it is enabled?  (Set to anything higher than 0)

    • A.

      Allow temporary credit cards for guest bookings

    • B.

      Maximum Companions

    • C.

      Show "Add Air" on Existing Itineraries

    • D.

      Allow guest bookings when the Date of Birth is unknown

    Correct Answer
    B. Maximum Companions
    Explanation
    The configuration setting that allows users to book Companion travel if it is enabled is "Maximum Companions". This setting determines the maximum number of companions that a user can book for a trip. If the value is set to anything higher than 0, it means that users are allowed to book companions.

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  • 47. 

    Only if the following two (2) configuration settings are disabled, will the user's be required to manually cancel their rejected trip or rebook the rejected segments...1. Allow Auto Cancel of air/rail trips that are rejected2. Allow Immediate Cancel of non-air/rail trips that are rejected

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    If both the configuration settings mentioned in the question, "Allow Auto Cancel of air/rail trips that are rejected" and "Allow Immediate Cancel of non-air/rail trips that are rejected," are disabled, then the users will be required to manually cancel their rejected trips or rebook the rejected segments. This means that if either one or both of these settings are enabled, the system will automatically cancel the rejected trips or segments without requiring any manual intervention from the users. Therefore, the statement "Only if the following two configuration settings are disabled, will the users be required to manually cancel their rejected trip or rebook the rejected segments" is true.

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  • 48. 

    This setting, if enabled, will allow users to choose whether their Search will return results by Price or Schedule.

    • A.

      Show Flight Finder

    • B.

      Mixed carriers split ticketing

    • C.

      Augment price results with the schedule info for the time window

    • D.

      Don't show prices on Schedule

    Correct Answer
    A. Show Flight Finder
    Explanation
    The correct answer is "Show Flight Finder" because enabling this setting will allow users to choose whether they want their search results to be displayed by price or schedule. This option gives users the flexibility to prioritize either the cost or the timing of their flights when searching for flights.

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  • 49. 

    Which Administrative Guide will provide a description of all the settings within the Company configuration?

    • A.

      Travel System Admin guide

    • B.

      Company Admin guide

    • C.

      User Administration guide

    • D.

      Concur Admin User guide

    Correct Answer
    A. Travel System Admin guide
    Explanation
    The Travel System Admin guide is the correct answer because it specifically focuses on the administrative settings within the company's travel system. This guide will provide a comprehensive description of all the settings within the Company configuration, allowing administrators to understand and manage the system effectively.

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  • 50. 

    Which Administrator guide provides Concur Support with valuable information on tools and features that are used in troubleshooting issues?

    • A.

      Company Administrator guide

    • B.

      User Administrator guide

    • C.

      Travel System Admin guide

    • D.

      Concur Admin User guide

    Correct Answer
    D. Concur Admin User guide
    Explanation
    The Concur Admin User guide provides Concur Support with valuable information on tools and features that are used in troubleshooting issues. This guide specifically targets administrators and provides them with detailed instructions on how to navigate and utilize the various tools and features available in the Concur system. It is a comprehensive resource that helps administrators troubleshoot and resolve any issues that may arise within the Concur platform.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 26, 2014
    Quiz Created by
    CSReadiness
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