October 2014 Iwireless And The Competition

25 Questions | Total Attempts: 129

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October 2014 Iwireless And The Competition


Questions and Answers
  • 1. 
    Bobby comes into the store; he has set up 2 lines on his new EIP account and each of them are eligible for $150 ETF payouts. What credits can he expect to get AFTER his 2 $100 port in credits?
    • A. 

      $100 in additional credits

    • B. 

      $200 in additional credits

    • C. 

      $300 in additional credits

    • D. 

      None of the Above

  • 2. 
    The iWireless ETF  limit is _____ lines per account and $350 per line. 
    • A. 

      3

    • B. 

      5

    • C. 

      10

    • D. 

      There are no restrictions on the number of lines eligible for the ETF promotion.

  • 3. 
    In regards to ETF’s we do not pay other carriers directly, a credit goes towards the customer's iWireless bill within 6-8 weeks; after the customers sends in the paperwork.
    • A. 

      True

    • B. 

      False

  • 4. 
    Sprint currently has a Double your Data promotion on their monthly billed plans where you can get:
    • A. 

      60GB for $110, 80GB for $130.00, 120GB for $200.00

    • B. 

      60GB for $130, 80GB for $150.00, 120GB for $225.00

    • C. 

      60GB for $150, 80GB for $170.00, 120GB for $255.00

    • D. 

      60GB for $100, 80GB for $125.00, 120GB for $215.00

  • 5. 
    AT&T currently has a Double your Data promotion on their monthly billed plans where you can get:
    • A. 

      40GB for $160, 60GB for $235, 80GB for $310, 100GB for $365

    • B. 

      40GB for $125, 60GB for $200, 80GB for $275, 100GB for $350

    • C. 

      40GB for $100, 60GB for $185, 80GB for $250, 100GB for $325

    • D. 

      40GB for $150, 60GB for $225, 80GB for $300, 100GB for $375

  • 6. 
    Verizon currently has a Double your Data promotion on their monthly billed plans where you can get:
    • A. 

      15GB for $110, 30GB for $130, 40GB for $150, 60GB for $225, 100GB for $375

    • B. 

      10GB for $110, 15GB for $130, 20GB for $150, 30GB for $225, 50GB for $375

    • C. 

      20GB for $110, 40GB for $130, 60GB for $150, 80GB for $225, 120GB for $375

    • D. 

      15 GB for $120, 30GB for $150, 40GB for $170, 60GB for $205, 100GB for $355

  • 7. 
    US Cellular currently has  4 lines for $140 monthly billed promotion.  This plan includes _________ per line. 
    • A. 

      1.5GB (6GB Shared Total)

    • B. 

      2.0GB (8GB Shared Total)

    • C. 

      2.5GB (10GB Shared Total)

    • D. 

      3GB (12GB Shared Total)

  • 8. 
    US Cellular charges a _____________ device connection fee per line when starting new services on their monthly billed promotional plans.
    • A. 

      $30

    • B. 

      $35

    • C. 

      $40

    • D. 

      US Cellular does not charge a device connection fee on their monthly billed plans.

  • 9. 
    Sprint charges a $36 activation fee when starting new service on their monthly billed plans.
    • A. 

      True

    • B. 

      False

  • 10. 
    An advantage that iWireless has over Verizon is:
    • A. 

      With Verizon when you reach the data allotment the customer will be charged overages, with iWireless once you reach the high speed allotment the speed will slow down to 2G speeds but never incur overages.

    • B. 

      With iWireless our plans are priced lower than Verizon.

    • C. 

      Verizon charges a $30 activation fee and iWireless does not have an activation fee.

    • D. 

      All of the Above

  • 11. 
    Sprint offers unlimited data with their $50 Individual plan, but other plans have priority bandwidth access.
    • A. 

      True

    • B. 

      False

  • 12. 
    With Sprint you will be charged ______________ per MB for going over your data limits on a monthly billed individual plan.
    • A. 

      $.01

    • B. 

      $.015

    • C. 

      $.10

    • D. 

      $.15

  • 13. 
    Verizon’s $60 per month Individual Plan and AT&T’s $65 per month Individual Plan both come with __________ of 4G data.
    • A. 

      1GB

    • B. 

      2GB

    • C. 

      3GB

    • D. 

      4GB

  • 14. 
    One advantage that iWireless has over US Cellular, Verizon and AT&T is that we do not charge data overages, but instead throttle our customers down to 2G speeds when the customer has used up their 4G data allotment.
    • A. 

      True

    • B. 

      False

  • 15. 
     With Boost the most data you can get on their PIA service is __________; where with iWireless you can get unlimited.  
    • A. 

      5GB

    • B. 

      10GB

    • C. 

      15GB

    • D. 

      20GB

  • 16. 
    IWS PIA service has an unlimited data plan option.  The most data you can get with Sprint on their PIA service  is _________.  
    • A. 

      5GB

    • B. 

      10GB

    • C. 

      15GB

    • D. 

      20GB

  • 17. 
    Red Pocket charges the customer a _________ activation fee, and our customers will just pay for the service and the device on our PIA plans.
    • A. 

      $10

    • B. 

      $20

    • C. 

      $30

    • D. 

      $40

  • 18. 
    We give our customers the options to refill their account with 1, 3, 7, 15, 30 or 60 days that is based around their budget not ours on our PIA plans.
    • A. 

      True

    • B. 

      False

  • 19. 
    When the customer runs out of data with AT&T PIA services the speeds reduce to __________, our customer speeds will slow down but only to 2G speeds.
    • A. 

      128KBSP

    • B. 

      1GB

    • C. 

      256KBPS

    • D. 

      3G

  • 20. 
    Our retention team is currently doing a “You Choose” retention campaign.  They recently sent the below text to our current EIP customers: 
    • A. 

      The Freedom to choose. Receive up to $50 off a new phone, and save money with our New Freedom plans. Call iWireless at 888-684-0500 for details.

    • B. 

      The Freedom to choose. Receive up to $100 off a new phone, and save money with our New Freedom plans. Call iWireless at 888-684-0500 for details.

    • C. 

      The Freedom to choose. Receive up to $150 off a new phone, and save money with our New Freedom plans. Call iWireless at 888-684-0500 for details.

    • D. 

      The Freedom to choose. Receive up to $200 off a new phone, and save money with our New Freedom plans. Call iWireless at 888-684-0500 for details.

  • 21. 
    When the PIA iWireless promotional $35 -30 days of Talk, Text and 1GB of 4G Web launched on October 1st it was available for new activations and also for refill customers.  But, as of October 10th it is now only available for newly activating customers.
    • A. 

      True

    • B. 

      False

  • 22. 
    As of October 1, the PIA Package price on the Nokia 100 and Samsung 1205 at iWireless was lowered to: 
    • A. 

      $35

    • B. 

      $40

    • C. 

      $45

    • D. 

      $50

  • 23. 
    Currently the $100 port-in credit is back for paid in advance customers.  For a limited time customers looking to switch their number from a competitor receive up to a $100 instant credit off their handset purchase.
    • A. 

      True

    • B. 

      False

  • 24. 
    If an iWireless customer wanted to add an unlimited Hotspot to their current iWireless monthly billed plan, it would cost the customer
    • A. 

      $20 per month

    • B. 

      $30 per month

    • C. 

      $40 per month

    • D. 

      IWireless does not offer an unlimited Hot Spot service plan.

  • 25. 
    During your sales process it is important not to rush the customer and forget upselling value.  You can do this by educating the customer on: 
    • A. 

      Handset Protection

    • B. 

      International Long Distance

    • C. 

      AppleCare+

    • D. 

      Cases, Covers & Chargers

    • E. 

      All of the Above