San Tech Final Exam

The given question presents three statements that can be considered as buying signals. The first statement, "What is the best way to secure this window?" indicates that the person is interested in securing their window, suggesting a potential purchase. The second statement, "How much is it for another motion detector?" implies that the person is considering purchasing an additional motion detector. The third statement, "Where is the best place to put the panel?" suggests that the person is interested in purchasing a panel and wants to know the optimal location for it. Therefore, all three statements can be considered buying signals.

ADT Standards require that the control panel be mounted a minimum of 10 feet from the incoming gas line. This distance is necessary to ensure the safety of the control panel and prevent any potential hazards that may arise from the proximity to the gas line. By maintaining this distance, the control panel is kept at a safe distance from any potential gas leaks or accidents, reducing the risk of damage or harm.

Body language plays a significant role in face-to-face communication, as it includes nonverbal cues such as facial expressions, gestures, and posture. These nonverbal cues can convey emotions, attitudes, and intentions, often complementing or contradicting the spoken words. Research suggests that approximately 55% of face-to-face communication is impacted by body language. This means that more than half of the message we convey or interpret in face-to-face interactions is influenced by nonverbal cues, highlighting the importance of paying attention to body language in effective communication.

When people buy from someone, they are more likely to do so if they like and trust that person. Liking someone implies having a positive feeling towards them, finding them pleasant or agreeable. Trust, on the other hand, is the belief that the person is reliable, honest, and capable of delivering on their promises. These two factors are crucial in building a strong customer relationship and influencing their decision to make a purchase. Resembling and admiring someone, attracting and gravitating towards them may have some influence, but the combination of liking and trusting is more significant in the context of buying behavior.

The statement is false because the advantage of a glass break detector over a shock sensor is not the pre-warning chirp provided by the glass break. The advantage of a glass break detector is that it can detect the specific sound frequency produced when glass is broken, allowing for more reliable detection of a break-in. On the other hand, a shock sensor detects vibrations or impacts, which may not always indicate a glass break.

The Personal guarantee and release form is specifically used for commercial accounts. This form is not required for all installations, only for commercial customers. It is also not related to the customer's payment method or signing up for a specific service like Pulse. Instead, it is a form that commercial account holders need to fill out to provide a personal guarantee and release of liability.

Programming a duress code is required for all installations because a duress code is a special code that can be used to send a silent distress signal to the security monitoring station. It is used in emergency situations where the user is unable to openly call for help, such as during a home invasion or hostage situation. Therefore, it is necessary to have a duress code programmed in all installations to ensure the safety and security of the occupants.

To qualify for flex pay, a customer must meet all of the given criteria. They must have a purchase of $500 or more (pre-tax), their credit rating must be a grade B or higher, and they must use a major credit card for automatic payments. Therefore, the correct answer is "All of the above."

The installer code, which is used to set up and program a security system, needs to be changed to the last 4 digits of the customer's final account number. This ensures that the installer code is unique and personalized for each customer, enhancing the security of the system.

The purpose of briefly explaining functions of the customer's free system during component 3 is not to explain how much better the shock is compared to the D/W contact.

The statement contradicts the general practice in most establishments where removing shoes or wearing booties is required for hygiene purposes. It is not solely based on customer requests, but rather a standard procedure to maintain cleanliness and prevent the transfer of dirt and germs from outside. Therefore, the correct answer is False.

According to ADT standards, the control panel should be installed at a distance of 10 feet or more from an incoming gas line. This requirement ensures safety by minimizing the risk of any potential hazards or accidents related to the gas line. Placing the control panel at a sufficient distance helps to prevent any damage or interference that could be caused by the gas line, ensuring the proper functioning and reliability of the security system.

Confirmation calls are not an opportunity to ensure compatibility of the free system with the recipient's home. The purpose of confirmation calls is to verify the accuracy of information provided by the recipient and to confirm their agreement to receive the free system. Compatibility checks are typically done during the installation process, not during confirmation calls. Therefore, the statement is false.

SAN technicians are not authorized to reduce the customer's Monthly Monitoring Rate only when the installation is potentially lost. The statement implies that reducing the rate is only allowed in such cases, but this is not true. SAN technicians may have the authority to reduce the rate for various reasons, such as customer satisfaction, special promotions, or resolving technical issues. Therefore, the correct answer is false.

The technician's statement comparing the D/W contact to the shock implies that the D/W contact is of lesser quality or value compared to the shock. This can be seen as devaluing the D/W contact by suggesting it is inferior.

The statement is false because the acronym TRC does not stand for Transition, Reply, and Close. The correct answer is not provided, so it is not possible to determine the actual meaning of the acronym TRC.

ADT PULSE is a security system that allows customers to monitor and control their alarm system remotely. One of the features of ADT PULSE is the ability to receive text or email notifications if the alarm is set off. This feature provides an added layer of security and peace of mind for the customer, as they can be promptly alerted in case of any security breach. Therefore, the statement that a customer with ADT PULSE can receive a text or email notification if their alarm is set off is true.

Technicians are not authorized to discount equipment up to 15% without manager approval.

During component 2 (the arrival), technicians should bring all the equipment that was included in the sales order, tablet and note-taking material, and the ADT lawn sign to the door. However, they should not bring additional protection equipment.

The main component of completing proper line seizure is providing Ring and Tip to and from the Security panel. This ensures that the phone line is properly connected to the security panel, allowing it to effectively monitor and control the phone line. The other options mentioned, such as installation of the BW1 and finding the wall jack closet to the panel, may be necessary steps in the overall installation process but they are not specifically related to completing proper line seizure.

The given statement suggests that in a regular D/W (dry/wet) contact, the movable object should have the contact, and the magnet should be on the frame. However, this statement is incorrect. In a regular D/W contact, the magnet is placed on the movable object, and the contact is on the frame. This allows for a secure connection between the two objects when they come into contact.

In "Stay Mode" of an alarm system, the motion detector is bypassed while all other components remain active. This means that even if someone is moving inside the premises, the alarm will not be triggered. This mode is typically used when people are staying inside the house or building but still want the other components of the alarm system, such as door/window sensors, to be active. Therefore, the statement is true.

SAN technicians are not required to leave the installer manual and installer code with the customer. This is because the installer manual and code contain sensitive information that should only be accessible to authorized personnel. Leaving them with the customer could pose a security risk and potentially compromise the system.

When a customer raises an objection, it may indicate that they are interested in the product or service but need more information to make a decision. By addressing their concerns and providing additional details, the salesperson can turn the objection into an opportunity to educate the customer and potentially close the sale. Therefore, the statement is true as objections can be seen as chances to provide more information and potentially convert the customer.

According to ADT installation standards, the RJ31 should not be placed in the wall behind the panel. The correct placement is not specified in the given information.

False. Attics and garages are not the preferred locations for installing smoke/heat detectors and CO detectors. These areas often have extreme temperatures, dust, and fumes that can interfere with the proper functioning of the detectors. It is recommended to install smoke/heat detectors in each bedroom, outside each sleeping area, and on every level of the home. CO detectors should be installed near sleeping areas and on every level of the home as well.

The max load capacity in milliamps of the 1616 hardwire panel is 700.

The ADT system monitors for all of the mentioned services, including police, fire, and medical services. This means that if any emergency or alarm is triggered in any of these areas, the ADT system will promptly alert the appropriate authorities or emergency services. By monitoring all of these services, the ADT system ensures comprehensive security and protection for the users.

Current is the word that describes the rate of flow of electricity. It refers to the flow of electric charge in a circuit. Current is measured in amperes (A) and is the amount of charge passing through a point in a circuit per unit of time. It is a fundamental concept in electricity and is essential for understanding the behavior and functioning of electrical circuits.

The TA-40 freeze sensor sends an alert at a temperature of 39.2 degrees.

When installing a Smoke Detector, it is best practice to not install it within 3 ft of an air vent. This is because air vents can affect the proper functioning of the smoke detector. Air vents can create air currents that may interfere with the smoke detector's ability to detect smoke accurately. By keeping a distance of at least 3 ft from an air vent, the smoke detector can operate effectively and provide early warning in case of a fire.

A transformer is a device that is used to transfer electrical energy between two or more circuits through electromagnetic induction. It works based on the principle of alternating current (AC) voltage. AC voltage is required for a transformer because it allows the alternating magnetic field to induce a current in the secondary coil, resulting in the transfer of energy. Direct current (DC) voltage cannot be used with a transformer as it does not produce the necessary changing magnetic field for induction to occur. Therefore, AC voltage is the correct type of voltage that must be used with a transformer.

The correct answer is "All the above" because an electric circuit consists of various components that work together to allow the flow of electric current. A switch is used to control the circuit, allowing it to be turned on or off. A battery provides the source of electrical energy, while a bulb is a device that converts electrical energy into light. Therefore, all of these components are necessary for the functioning of an electric circuit.

Pressing *8 on the impassa 9057 panel will require you to enter the Installer code. The Installer code is a unique code used by professional installers to access and program the security system. It allows them to make changes to the system's settings, add or remove devices, and perform other configuration tasks. By entering the Installer code after pressing *8, you can access the installer programming menu and make any necessary adjustments to the system.

Resistors control the amount of current in a circuit. Current refers to the flow of electric charge in a circuit, and resistors are used to limit or regulate this flow. By offering resistance to the flow of current, resistors help to control and manage the amount of current passing through a circuit.

The installer code should not be left with the customer. The installer code is a security feature that is typically only known by the installer or technician who sets up the system. Leaving the installer code with the customer could potentially compromise the security of the system, as the customer could make unauthorized changes or access sensitive settings. Therefore, it is important to keep the installer code confidential and not share it with the customer.

Wireless Shock Sensors do provide a pre-warning chirp as one of their features. This means that when the sensor detects a potential shock or impact, it emits a chirping sound to alert the user before the actual alarm is triggered. This feature helps in preventing false alarms and allows the user to take necessary action in case of accidental bumps or movements that may trigger the sensor.

In a pre-wired home, even though the wires are labelled and legible, it is not always safe to use the labels provided and start the installation. There could be various reasons for this, such as outdated or incorrect labels, previous modifications to the wiring that are not reflected in the labels, or potential damage to the wires that is not visible. It is always recommended to double-check the wiring and consult with a professional before proceeding with any installations to ensure safety.

Before recommending where to install the panel, it is important to take the following steps. First, verify that there is a clear path of travel to ensure that the panel can be easily accessed. Second, verify that the 110v outlet is in good condition and functioning properly to ensure that it can support the panel's power requirements. Finally, verify that the 110V outlet is not connected to a light switch, as this could cause issues with the panel's functionality. Taking all of these steps will ensure a safe and appropriate installation location for the panel.

A leaning ladder must extend 3 feet beyond the point of support to ensure stability and prevent it from tipping over. This extra length provides a counterbalance and helps distribute the weight of the ladder and the person using it, reducing the risk of accidents.

A motion detector should be mounted 6-1/2 to 8 feet from the floor. This height range allows the motion detector to effectively detect motion in the area it is monitoring. Placing it too low may result in false alarms triggered by pets or other small objects, while placing it too high may result in reduced sensitivity to motion. Therefore, mounting it within this range ensures optimal performance and accuracy of the motion detector.

In the event of an accident or injury, it is important for the technician to contact their Tech Manager and complete an incident report as soon as possible. This is necessary to ensure that the incident is properly documented and appropriate actions can be taken to address any issues or concerns. By reporting the accident or injury promptly, the technician can help to ensure the safety and well-being of themselves and others, as well as prevent similar incidents from occurring in the future.

AC (alternating current) and DC (direct current) are the two types of voltage. AC is the type of current that periodically changes direction, commonly used in household electrical systems. DC, on the other hand, flows in only one direction and is often used in batteries and electronic devices. These two types of voltage have distinct characteristics and applications in various electrical systems.

When batteries are connected in series, the voltage adds up. Since each AA battery typically has a voltage of 1.5 volts, when four of them are connected in series, the total voltage produced would be 6 volts (1.5 volts x 4 batteries = 6 volts). Therefore, the correct answer is 6 VDC.

During the Protection Assessment, it is important to identify areas of concerns that can benefit from additional protection. This helps in understanding the vulnerabilities and risks that exist in the system and allows for the implementation of appropriate security measures. Additionally, it is crucial to identify potential security issues not related to the system itself, such as human error or physical security, as these can also pose threats. Lastly, getting the customer to confirm areas of concern ensures that the assessment is aligned with their specific needs and priorities. Therefore, all of the above options are important steps in the Protection Assessment process.

A complete circuit refers to a circuit where there is a continuous path for the electric current to flow. The term "closed" is another way to describe this because it signifies that the circuit is fully connected, allowing the current to circulate without any interruptions or breaks.

The Impassa 9057 panel will support a total of 64 zones. This means that it can accommodate up to 64 different areas or devices that can be monitored and controlled by the panel. This allows for a comprehensive and versatile security system that can cover a large area or multiple areas within a building or property.

Emotional Transfer refers to the phenomenon where a customer mirrors or reflects the emotional state of a service provider or salesperson. This means that if the service provider is exhibiting positive emotions, the customer is more likely to feel positive as well, leading to a better overall experience. Similarly, if the service provider is displaying negative emotions, the customer may also feel negative. This concept highlights the importance of maintaining a positive emotional state when interacting with customers, as it can greatly influence their perception of the service or product being offered.

In some cases, Cellguard units (GSM) can be provided at no charge. This means that under certain circumstances, customers may receive these units without having to pay for them. However, without further context or information, it is not possible to determine the specific cases or conditions under which this offer is available.

The statement suggests that the customer has complete control over the placement of the panel, implying that they can choose where to position it. However, the correct answer is False because the placement of the panel is not solely determined by the customer. There may be certain guidelines, regulations, or technical requirements that need to be followed when installing the panel, which may limit the customer's options for its placement.