San Tech Final Exam

60 Questions | Total Attempts: 121

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San Tech Final Exam

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Questions and Answers
  • 1. 
    Cellguard units (GSM) can be provided at no charge in some cases.
    • A. 

      True

    • B. 

      False

  • 2. 
    A customer who has ADT PULSE can receive a text or email notification if their alarm is set off.
    • A. 

      True

    • B. 

      False

  • 3. 
    ADT monitors for the following services:
    • A. 

      Police

    • B. 

      Fire

    • C. 

      Medical

    • D. 

      All of the above

  • 4. 
    Which of the following are buying signals:
    • A. 

      What is the best way to secure this window?

    • B. 

      How much is it for another motion detector?

    • C. 

      Where is the best place to put the panel?

    • D. 

      All of the above

  • 5. 
    ADT Standards require that control panel be mounted a minimum of ____ feet from incoming gas line?
    • A. 

      3

    • B. 

      5

    • C. 

      10

    • D. 

      12

  • 6. 
    What percentage of face to face communication is impacted by body language?
    • A. 

      38%

    • B. 

      64%

    • C. 

      55%

    • D. 

      7%

  • 7. 
    People buy from people they________ and ___________?
    • A. 

      Like and respect

    • B. 

      Resemble and admire

    • C. 

      Attract and gravitate

    • D. 

      Like and trust

  • 8. 
    The Personal guarantee and release form is used in what situation:
    • A. 

      Required for all Installations

    • B. 

      Only used when customer is using flex pay

    • C. 

      Only used for commercial accounts

    • D. 

      Only used when customer signs up for Pulse

  • 9. 
    Programming a duress code is required when?
    • A. 

      Only When you are installing a GSM as primary communication

    • B. 

      Required for all installations

    • C. 

      Only when it is a single person household

    • D. 

      When there are no pets within the home

  • 10. 
    In order for a customer to qualify for flex pay they must:
    • A. 

      Have a purchase of $500 or more(pre-tax)

    • B. 

      Credit rating must be a grade B or higher

    • C. 

      Must use a major credit card for automatic payments

    • D. 

      All of the above

  • 11. 
    The installer code must be changed to the last 4 digits of the customers final account number.
    • A. 

      True

    • B. 

      False

  • 12. 
    During component 3 (solidifying the sale) The purpose of briefly explaining functions of the customers free system is to explain how much better the shock is compared to the D/W contact
    • A. 

      True

    • B. 

      False

  • 13. 
    Removing shoes or placing booties on is only required if the customer requests it.
    • A. 

      True

    • B. 

      False

  • 14. 
    The confirmation calls are an opportunity to make sure that the free system that they are receiving is compatible with their home.
    • A. 

      True

    • B. 

      False

  • 15. 
    SAN technicians are authorized to reduce the customer's Monthly Monitoring Rate only when the installation is potentially lost.
    • A. 

      True

    • B. 

      False

  • 16. 
    Emotional Transfer is the process of a customer reflecting your own emotional state back to you.
    • A. 

      True

    • B. 

      False

  • 17. 
    The acronym TRC stands for Transition, Reply and Close.
    • A. 

      True

    • B. 

      False

  • 18. 
    Technicians are authorized to discount equipment up to 15% without manager approval.
    • A. 

      True

    • B. 

      False

  • 19. 
    As a general rule, a regular D/W contact goes on the movable object and the magnet goes on the frame.
    • A. 

      True

    • B. 

      False

  • 20. 
    When an alarm system is in "Stay Mode" it bypasses the motion detector while all other components are active.
    • A. 

      True

    • B. 

      False

  • 21. 
    SAN technicians are required to leave the installer manual and installer code with the customer:
    • A. 

      True

    • B. 

      False

  • 22. 
    A customer's objection could very well be a request for more information and could be an opportunity.
    • A. 

      True

    • B. 

      False

  • 23. 
    In accordance with ADT installation standards the RJ31 should be placed in the wall behind the panel to keep it out of sight and out of reach of the customer.
    • A. 

      True

    • B. 

      False

  • 24. 
    The placement of the panel is left entirely to the customer.
    • A. 

      True

    • B. 

      False

  • 25. 
    Attics and Garages are the preferred location for installing smoke/ heat detectors and CO detectors.
    • A. 

      True

    • B. 

      False

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