The SAN Tech Final Exam assesses knowledge in security systems, focusing on installation standards, communication skills, and customer interactions. It covers technical requirements, like ADT standards, and soft skills, crucial for professionals in the security industry.
True
False
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Police
Fire
Medical
All of the above
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What is the best way to secure this window?
How much is it for another motion detector?
Where is the best place to put the panel?
All of the above
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3
5
10
12
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38%
64%
55%
7%
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Like and respect
Resemble and admire
Attract and gravitate
Like and trust
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Required for all Installations
Only used when customer is using flex pay
Only used for commercial accounts
Only used when customer signs up for Pulse
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Only When you are installing a GSM as primary communication
Required for all installations
Only when it is a single person household
When there are no pets within the home
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Have a purchase of $500 or more(pre-tax)
Credit rating must be a grade B or higher
Must use a major credit card for automatic payments
All of the above
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True
False
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False
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False
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False
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False
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False
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False
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False
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False
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False
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False
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True
False
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False
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False
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False
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Tablet and note taking material
Additional Protection Equipment
All equipment that was included in the sales order
ADT lawn sign
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Up selling
Transition, rebuttal, close
Devaluing
Building value
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Identify areas of concerns that can benefit from additional protection
Identify potential security issues not related to system
Get the customer to confirm areas of concern
All of the above
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Selling additional components
Cancellations
Referrals
None of the above
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Name of the person staying in the room
Pets names
Name of the room
All of the above
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2 feet
5 feet
10 feet
15 feet
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Verify that there is a clear path of travel
Verify that the 110v outlet is good
Verify that the 110V is not connected to a light switch
All of the above
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AC and DC
Main and battery
Current and voltage
Nuetrons and protons
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AC and DC
Volts and current
Current and resistance
Voltage and amperes
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4 VDC
8 VDC
6 VDC
10VDC
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True
False
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Amperes
Current
Volts
Resistance
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5 to 7-1/2 feet
6 to 8 feet
6-1/2 to 8 feet
There is no set height, depends on ceiling height
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700
600
550
800
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Master code
Duress code
Verbal password
Installer code
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True
False
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False
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Door/ window contact
Control panel
Shock sensor
Smoke detector
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False
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