San Tech Final Exam

60 Questions | By TrainingCCS | Updated: Mar 21, 2022 | Attempts: 154

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Questions and Answers

1.

Cellguard units (GSM) can be provided at no charge in some cases.
- A.
  
  True
- B.
  
  False
2.

A customer who has ADT PULSE can receive a text or email notification if their alarm is set off.
- A.
  
  True
- B.
  
  False
3.

ADT monitors for the following services:
- A.
  
  Police
- B.
  
  Fire
- C.
  
  Medical
- D.
  
  All of the above
4.

Which of the following are buying signals:
- A.
  
  What is the best way to secure this window?
- B.
  
  How much is it for another motion detector?
- C.
  
  Where is the best place to put the panel?
- D.
  
  All of the above
5.

ADT Standards require that control panel be mounted a minimum of ____ feet from incoming gas line?
- A.
  
  3
- B.
  
  5
- C.
  
  10
- D.
  
  12
6.

What percentage of face to face communication is impacted by body language?
- A.
  
  38%
- B.
  
  64%
- C.
  
  55%
- D.
  
  7%
7.

People buy from people they________ and ___________?
- A.
  
  Like and respect
- B.
  
  Resemble and admire
- C.
  
  Attract and gravitate
- D.
  
  Like and trust
8.

The Personal guarantee and release form is used in what situation:
- A.
  
  Required for all Installations
- B.
  
  Only used when customer is using flex pay
- C.
  
  Only used for commercial accounts
- D.
  
  Only used when customer signs up for Pulse
9.

Programming a duress code is required when?
- A.
  
  Only When you are installing a GSM as primary communication
- B.
  
  Required for all installations
- C.
  
  Only when it is a single person household
- D.
  
  When there are no pets within the home
10.

In order for a customer to qualify for flex pay they must:
- A.
  
  Have a purchase of $500 or more(pre-tax)
- B.
  
  Credit rating must be a grade B or higher
- C.
  
  Must use a major credit card for automatic payments
- D.
  
  All of the above
11.

The installer code must be changed to the last 4 digits of the customers final account number.
- A.
  
  True
- B.
  
  False
12.

During component 3 (solidifying the sale) The purpose of briefly explaining functions of the customers free system is to explain how much better the shock is compared to the D/W contact
- A.
  
  True
- B.
  
  False
13.

Removing shoes or placing booties on is only required if the customer requests it.
- A.
  
  True
- B.
  
  False
14.

The confirmation calls are an opportunity to make sure that the free system that they are receiving is compatible with their home.
- A.
  
  True
- B.
  
  False
15.

SAN technicians are authorized to reduce the customer's Monthly Monitoring Rate only when the installation is potentially lost.
- A.
  
  True
- B.
  
  False
16.

Emotional Transfer is the process of a customer reflecting your own emotional state back to you.
- A.
  
  True
- B.
  
  False
17.

The acronym TRC stands for Transition, Reply and Close.
- A.
  
  True
- B.
  
  False
18.

Technicians are authorized to discount equipment up to 15% without manager approval.
- A.
  
  True
- B.
  
  False
19.

As a general rule, a regular D/W contact goes on the movable object and the magnet goes on the frame.
- A.
  
  True
- B.
  
  False
20.

When an alarm system is in "Stay Mode" it bypasses the motion detector while all other components are active.
- A.
  
  True
- B.
  
  False
21.

SAN technicians are required to leave the installer manual and installer code with the customer:
- A.
  
  True
- B.
  
  False
22.

A customer's objection could very well be a request for more information and could be an opportunity.
- A.
  
  True
- B.
  
  False
23.

In accordance with ADT installation standards the RJ31 should be placed in the wall behind the panel to keep it out of sight and out of reach of the customer.
- A.
  
  True
- B.
  
  False
24.

The placement of the panel is left entirely to the customer.
- A.
  
  True
- B.
  
  False
25.

Attics and Garages are the preferred location for installing smoke/ heat detectors and CO detectors.
- A.
  
  True
- B.
  
  False