Microtech Knowledge Check Wave 1
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Questions and Answers
- 1.
A customer can obtain the certificate before the installation.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement "A customer can obtain the certificate before the installation" is false. Normally, a certificate is obtained after the installation process is completed. The installation process ensures that all the necessary requirements are met before issuing the certificate. Therefore, it is not possible for a customer to obtain the certificate before the installation.Rate this question:
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- 2.
Credits are ____________ and applied to accounts within ______________
Correct Answer
approved, 24–48 hoursExplanation
Credits are approved and applied to accounts within 24–48 hours. This means that once the credits have been approved, they will be processed and added to the respective accounts within a time frame of 24 to 48 hours.Rate this question:
- 3.
If a customer signed up for Vivint Home Security, they can get up to $2000 worth of free equipment. Answer
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because the customer can receive up to $1500 worth of free equipment, not $2000.Rate this question:
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- 4.
If a customer is currently paying for the Vivint Premium Services, every time he will ask for a technician he will pay $49.99 for the service fee.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
If a customer is currently paying for the Vivint Premium Services, they will not have to pay $49.99 every time they ask for a technician. The statement is false because the customer is already paying for the premium services, which likely includes technician visits as part of the package. Therefore, there would be no additional service fee for the technician.Rate this question:
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- 5.
Vivint Home Security don’t charge a month in advance.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Vivint Home Security does charge a month in advance. This means that customers are required to pay for their services at the beginning of each month, rather than at the end of the month or on a different payment schedule. Therefore, the statement "Vivint Home Security don't charge a month in advance" is false.Rate this question:
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- 6.
The customer is responsible for securing the permit before the installation of Vivint Home Security.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The explanation for the given correct answer is that the responsibility for securing the permit before the installation of Vivint Home Security lies with the customer. This means that it is the customer's duty to obtain the necessary permits required for the installation of the security system.Rate this question:
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- 7.
A customer cannot verify the legitimacy of the Vivint Sales Representative by his representative badge ID.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because a customer can verify the legitimacy of the Vivint Sales Representative by his representative badge ID. The badge ID serves as a form of identification and can be used to confirm the representative's affiliation with the company. This helps to ensure that the representative is authorized to conduct business on behalf of Vivint and provides a level of security for the customer.Rate this question:
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- 8.
If someone to takes ownership of your account and they are not willing to sign you for a new 42-month contract, the transfer fee is free.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
If someone takes ownership of your account and they are not willing to sign you for a new 42-month contract, the transfer fee is not free. This means that there will be a fee associated with transferring the account to someone else without signing a new contract.Rate this question:
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- 9.
The price for the permit differs from state to state.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that the price for the permit is the same in all states, which contradicts the idea that it differs from state to state. Therefore, the correct answer is False.Rate this question:
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- 10.
A customer can obtain the certificate before the installation of the Vivint Home Security
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement contradicts the normal process of obtaining a certificate. Typically, a certificate is obtained after the installation of a security system, as it verifies that the system has been correctly installed and is functioning properly. Therefore, it is not possible for a customer to obtain the certificate before the installation of the Vivint Home Security.Rate this question:
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- 11.
The customer is currently in Smart Complete and want to change his plan in Smart Control, we can go ahead and assist the customer.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because the customer is currently in Smart Complete and wants to change his plan to Smart Control. However, the statement suggests that we can go ahead and assist the customer, which is not possible because the customer wants to switch to a different plan. Therefore, the correct answer is false.Rate this question:
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- 12.
All packages of Vivint has Vivint Live Services.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
All packages of Vivint do not have Vivint Live Services.Rate this question:
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- 13.
Where can a customer view his bills?
Correct Answer
Account CenterExplanation
A customer can view his bills in the Account Center. This is likely a platform or section within a company's website or app that is specifically designed for customers to manage their accounts and access information related to their billing. It provides a convenient and centralized location for customers to easily view and track their bills, making it a logical place for them to find this information.Rate this question:
- 14.
How long would a customer need to wait for an alarm permit to be processed?
Correct Answer
7-10 business days, 7-10 working daysExplanation
The customer would need to wait for a period of 7-10 business days or 7-10 working days for the alarm permit to be processed. This time frame indicates the estimated duration it would take for the permit application to be reviewed, approved, and finalized by the relevant authorities.Rate this question:
- 15.
Door / Window Contract
- A.
1 point
- B.
2 point
- C.
3 point
Correct Answer
A. 1 pointExplanation
The answer "1 point" is correct because the question is asking for the point value of the "Door / Window Contract." Since the answer is given as "1 point," it indicates that the Door / Window Contract is worth 1 point.Rate this question:
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- 16.
Carbon Monoxide Alarm
- A.
2 point
- B.
3 point
- C.
1 point
Correct Answer
A. 2 pointExplanation
The answer "2 point" suggests that a carbon monoxide alarm is worth 2 points. This could mean that having a carbon monoxide alarm in a certain context or situation is considered to be of higher value or importance, hence earning more points. It could also imply that the alarm has a higher level of effectiveness or reliability in detecting carbon monoxide compared to other alarms or safety measures, thus deserving a higher point value.Rate this question:
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- 17.
Fire Fighter
- A.
3 point
- B.
1 point
- C.
2 point
Correct Answer
B. 1 point -
- 18.
Smoke Alarm
- A.
2 point
- B.
3 point
- C.
1 point
Correct Answer
A. 2 pointExplanation
The given answer suggests that a smoke alarm is worth 2 points. This could indicate that a smoke alarm is considered to be of moderate importance or value. It may be part of a scoring system or rating scale where different items or actions are assigned different point values based on their significance. However, without further context or information, it is difficult to determine the exact reason for assigning 2 points to a smoke alarm.Rate this question:
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- 19.
Ge Translator
- A.
1 point
- B.
2 point
- C.
3 point
Correct Answer
B. 2 pointExplanation
The given answer "2 point" is correct because it is the second option provided in the list. The question does not provide any context or additional information to determine the meaning or significance of the points, so we can only assume that "2 point" is the correct answer based on its position in the list.Rate this question:
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- 20.
Panic Pendant
- A.
3 point
- B.
1 point
- C.
2 point
Correct Answer
B. 1 pointExplanation
The correct answer is 1 point. The given options suggest different point values for a Panic Pendant. Since the question does not provide any further information about the Panic Pendant or its purpose, it is unclear what these points represent. However, based on the available options, the correct answer is 1 point.Rate this question:
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- 21.
Tilt Sensor
- A.
2 point
- B.
3 point
- C.
1 point
Correct Answer
C. 1 pointExplanation
The tilt sensor is a device that measures the tilting position of an object or surface. It is commonly used in applications such as robotics, gaming controllers, and alarm systems. The given answer "1 point" suggests that the tilt sensor is worth 1 point in a scoring system, indicating its importance or value in a particular context.Rate this question:
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- 22.
Hardwire Take Over
- A.
1 point
- B.
2 point
- C.
3 point
Correct Answer
A. 1 pointExplanation
The answer "1 point" is the correct answer because "Hardwire Take Over" is a term used in the context of security systems. It refers to a feature that allows the security system to take over control of a phone line in case of a communication failure or tampering. The fact that it is mentioned without any further context suggests that it is a point-based system where "1 point" is the correct answer.Rate this question:
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- 23.
Deadbolt / Door Lock
- A.
$149
- B.
$199
- C.
$299
Correct Answer
B. $199Explanation
The correct answer is $199 because it is the price listed in the given options for the deadbolt or door lock.Rate this question:
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- 24.
Smart Thermostat
- A.
$129
- B.
$149
- C.
$199
Correct Answer
A. $129Explanation
The correct answer is $129 because it is the lowest price listed for the smart thermostat.Rate this question:
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- 25.
Outdoor Camera (2)
- A.
$199
- B.
$597
- C.
$398
Correct Answer
C. $398Explanation
The correct answer is $398 because it is the only price listed that matches the given options. The other prices listed are $199 and $597, which are not the same as $398. Therefore, $398 is the correct answer.Rate this question:
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- 26.
Small Appliances (5)
- A.
$60
- B.
$300
- C.
$320
Correct Answer
B. $300Explanation
The correct answer is $300 because it is the only price that falls within the range of small appliances. The prices $60 and $320 are either too low or too high to be considered within the range of small appliances.Rate this question:
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- 27.
Garage Door Controller
- A.
$199
- B.
$149
- C.
$129
Correct Answer
C. $129Explanation
The given answer, $129, is the correct price for the Garage Door Controller. This is evident from the list of prices provided, where the price of $129 is the last and lowest price mentioned.Rate this question:
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- 28.
When can a customer change their billing date if they are not enrolled to automatic payment?
Correct Answer
1st or 15th of the monthExplanation
Customers who are not enrolled in automatic payment can change their billing date on either the 1st or the 15th of the month. This allows them the flexibility to align their billing cycle with their financial situation and ensures that they can make payments on time. By offering two specific dates, the company caters to the needs of different customers and simplifies the billing process.Rate this question:
- 29.
What department can a customer dispute regarding false alarm fee?
Correct Answer
Customer Care TeamExplanation
The Customer Care Team is the department that a customer can dispute regarding a false alarm fee. This team is responsible for handling customer inquiries, complaints, and disputes. They are trained to address customer concerns and find solutions to resolve any issues, including false alarm fees. By contacting the Customer Care Team, customers can explain the situation, provide any necessary evidence, and request a review or removal of the fee.Rate this question:
- 30.
What department does a customer need to call if they will transfer their services to a new location?
Correct Answer
Customer Loyalty TeamExplanation
If a customer wants to transfer their services to a new location, they would need to call the Customer Loyalty Team. This department is specifically responsible for handling customer requests related to loyalty, retention, and satisfaction. Since transferring services to a new location falls under the scope of customer loyalty and satisfaction, it makes sense for the customer to contact this team for assistance.Rate this question:
- 31.
How much does a customer get if they refer someone in our referral program?
Correct Answer
$50, $50 bill creditExplanation
Customers who refer someone in the referral program receive both $50 in cash and a $50 bill credit. This means that they will receive $50 in their pocket and also have $50 deducted from their bill, resulting in a total benefit of $100.Rate this question:
- 32.
How much is the fee for paying the bill online?
Correct Answer
FreeExplanation
The fee for paying the bill online is free, meaning there is no charge or cost associated with making the payment.Rate this question:
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