Microtech Knowledge Check Wave 1

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| By O206jo
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O206jo
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Quizzes Created: 1 | Total Attempts: 65
| Attempts: 65
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  • 1/32 Questions

    If a customer is currently paying for the Vivint Premium Services, every time he will ask for a technician he will pay $49.99 for the service fee.

    • True
    • False
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About This Quiz

This quiz assesses knowledge on Vivint Home Security systems, focusing on equipment, service fees, permits, and billing practices.

Microtech Knowledge Check Wave 1 - Quiz

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  • 2. 

    Where can a customer view his bills?

    Explanation
    A customer can view his bills in the Account Center. This is likely a platform or section within a company's website or app that is specifically designed for customers to manage their accounts and access information related to their billing. It provides a convenient and centralized location for customers to easily view and track their bills, making it a logical place for them to find this information.

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  • 3. 

    How long would a customer need to wait for an alarm permit to be processed?

    Explanation
    The customer would need to wait for a period of 7-10 business days or 7-10 working days for the alarm permit to be processed. This time frame indicates the estimated duration it would take for the permit application to be reviewed, approved, and finalized by the relevant authorities.

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  • 4. 

    Panic Pendant

    • 3 point

    • 1 point

    • 2 point

    Correct Answer
    A. 1 point
    Explanation
    The correct answer is 1 point. The given options suggest different point values for a Panic Pendant. Since the question does not provide any further information about the Panic Pendant or its purpose, it is unclear what these points represent. However, based on the available options, the correct answer is 1 point.

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  • 5. 

    When can a customer change their billing date if they are not enrolled to automatic payment?

    Correct Answer
    1st or 15th of the month
    Explanation
    Customers who are not enrolled in automatic payment can change their billing date on either the 1st or the 15th of the month. This allows them the flexibility to align their billing cycle with their financial situation and ensures that they can make payments on time. By offering two specific dates, the company caters to the needs of different customers and simplifies the billing process.

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  • 6. 

    What department can a customer dispute regarding false alarm fee?

    Correct Answer
    Customer Care Team
    Explanation
    The Customer Care Team is the department that a customer can dispute regarding a false alarm fee. This team is responsible for handling customer inquiries, complaints, and disputes. They are trained to address customer concerns and find solutions to resolve any issues, including false alarm fees. By contacting the Customer Care Team, customers can explain the situation, provide any necessary evidence, and request a review or removal of the fee.

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  • 7. 

    What department does a customer need to call if they will transfer their services to a new location?

    Correct Answer
    Customer Loyalty Team
    Explanation
    If a customer wants to transfer their services to a new location, they would need to call the Customer Loyalty Team. This department is specifically responsible for handling customer requests related to loyalty, retention, and satisfaction. Since transferring services to a new location falls under the scope of customer loyalty and satisfaction, it makes sense for the customer to contact this team for assistance.

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  • 8. 

    How much does a customer get if they refer someone in our referral program?

    Correct Answer
    $50, $50 bill credit
    Explanation
    Customers who refer someone in the referral program receive both $50 in cash and a $50 bill credit. This means that they will receive $50 in their pocket and also have $50 deducted from their bill, resulting in a total benefit of $100.

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  • 9. 

    How much is the fee for paying the bill online?

    Correct Answer
    Free
    Explanation
    The fee for paying the bill online is free, meaning there is no charge or cost associated with making the payment.

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  • 10. 

    If a customer signed up for Vivint Home Security, they can get up to $2000 worth of free equipment. Answer

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because the customer can receive up to $1500 worth of free equipment, not $2000.

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  • 11. 

    Door / Window Contract

    • 1 point

    • 2 point

    • 3 point

    Correct Answer
    A. 1 point
    Explanation
    The answer "1 point" is correct because the question is asking for the point value of the "Door / Window Contract." Since the answer is given as "1 point," it indicates that the Door / Window Contract is worth 1 point.

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  • 12. 

    Smoke Alarm

    • 2 point

    • 3 point

    • 1 point

    Correct Answer
    A. 2 point
    Explanation
    The given answer suggests that a smoke alarm is worth 2 points. This could indicate that a smoke alarm is considered to be of moderate importance or value. It may be part of a scoring system or rating scale where different items or actions are assigned different point values based on their significance. However, without further context or information, it is difficult to determine the exact reason for assigning 2 points to a smoke alarm.

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  • 13. 

    Fire Fighter

    • 3 point

    • 1 point

    • 2 point

    Correct Answer
    A. 1 point
  • 14. 

    Ge Translator

    • 1 point

    • 2 point

    • 3 point

    Correct Answer
    A. 2 point
    Explanation
    The given answer "2 point" is correct because it is the second option provided in the list. The question does not provide any context or additional information to determine the meaning or significance of the points, so we can only assume that "2 point" is the correct answer based on its position in the list.

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  • 15. 

    Tilt Sensor

    • 2 point

    • 3 point

    • 1 point

    Correct Answer
    A. 1 point
    Explanation
    The tilt sensor is a device that measures the tilting position of an object or surface. It is commonly used in applications such as robotics, gaming controllers, and alarm systems. The given answer "1 point" suggests that the tilt sensor is worth 1 point in a scoring system, indicating its importance or value in a particular context.

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  • 16. 

    Hardwire Take Over

    • 1 point

    • 2 point

    • 3 point

    Correct Answer
    A. 1 point
    Explanation
    The answer "1 point" is the correct answer because "Hardwire Take Over" is a term used in the context of security systems. It refers to a feature that allows the security system to take over control of a phone line in case of a communication failure or tampering. The fact that it is mentioned without any further context suggests that it is a point-based system where "1 point" is the correct answer.

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  • 17. 

    Garage Door Controller

    • $199

    • $149

    • $129

    Correct Answer
    A. $129
    Explanation
    The given answer, $129, is the correct price for the Garage Door Controller. This is evident from the list of prices provided, where the price of $129 is the last and lowest price mentioned.

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  • 18. 

    Carbon Monoxide Alarm

    • 2 point

    • 3 point

    • 1 point

    Correct Answer
    A. 2 point
    Explanation
    The answer "2 point" suggests that a carbon monoxide alarm is worth 2 points. This could mean that having a carbon monoxide alarm in a certain context or situation is considered to be of higher value or importance, hence earning more points. It could also imply that the alarm has a higher level of effectiveness or reliability in detecting carbon monoxide compared to other alarms or safety measures, thus deserving a higher point value.

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  • 19. 

    Deadbolt / Door Lock

    • $149

    • $199

    • $299

    Correct Answer
    A. $199
    Explanation
    The correct answer is $199 because it is the price listed in the given options for the deadbolt or door lock.

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  • 20. 

    Smart Thermostat

    • $129

    • $149

    • $199

    Correct Answer
    A. $129
    Explanation
    The correct answer is $129 because it is the lowest price listed for the smart thermostat.

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  • 21. 

    The customer is responsible for securing the permit before the installation of Vivint Home Security.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that the responsibility for securing the permit before the installation of Vivint Home Security lies with the customer. This means that it is the customer's duty to obtain the necessary permits required for the installation of the security system.

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  • 22. 

    A customer cannot verify the legitimacy of the Vivint Sales Representative by his representative badge ID.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because a customer can verify the legitimacy of the Vivint Sales Representative by his representative badge ID. The badge ID serves as a form of identification and can be used to confirm the representative's affiliation with the company. This helps to ensure that the representative is authorized to conduct business on behalf of Vivint and provides a level of security for the customer.

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  • 23. 

    The customer is currently in Smart Complete and want to change his plan in Smart Control, we can go ahead and assist the customer.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because the customer is currently in Smart Complete and wants to change his plan to Smart Control. However, the statement suggests that we can go ahead and assist the customer, which is not possible because the customer wants to switch to a different plan. Therefore, the correct answer is false.

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  • 24. 

    A customer can obtain the certificate before the installation of the Vivint Home Security

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement contradicts the normal process of obtaining a certificate. Typically, a certificate is obtained after the installation of a security system, as it verifies that the system has been correctly installed and is functioning properly. Therefore, it is not possible for a customer to obtain the certificate before the installation of the Vivint Home Security.

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  • 25. 

    A customer can obtain the certificate before the installation.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement "A customer can obtain the certificate before the installation" is false. Normally, a certificate is obtained after the installation process is completed. The installation process ensures that all the necessary requirements are met before issuing the certificate. Therefore, it is not possible for a customer to obtain the certificate before the installation.

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  • 26. 

    If someone to takes ownership of your account and they are not willing to sign you for a new 42-month contract, the transfer fee is free.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    If someone takes ownership of your account and they are not willing to sign you for a new 42-month contract, the transfer fee is not free. This means that there will be a fee associated with transferring the account to someone else without signing a new contract.

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  • 27. 

    Small Appliances (5)

    • $60

    • $300

    • $320

    Correct Answer
    A. $300
    Explanation
    The correct answer is $300 because it is the only price that falls within the range of small appliances. The prices $60 and $320 are either too low or too high to be considered within the range of small appliances.

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  • 28. 

    Vivint Home Security don’t charge a month in advance.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Vivint Home Security does charge a month in advance. This means that customers are required to pay for their services at the beginning of each month, rather than at the end of the month or on a different payment schedule. Therefore, the statement "Vivint Home Security don't charge a month in advance" is false.

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  • 29. 

    Outdoor Camera (2)

    • $199

    • $597

    • $398

    Correct Answer
    A. $398
    Explanation
    The correct answer is $398 because it is the only price listed that matches the given options. The other prices listed are $199 and $597, which are not the same as $398. Therefore, $398 is the correct answer.

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  • 30. 

    All packages of Vivint has Vivint Live Services.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    All packages of Vivint do not have Vivint Live Services.

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  • 31. 

    The price for the permit differs from state to state.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that the price for the permit is the same in all states, which contradicts the idea that it differs from state to state. Therefore, the correct answer is False.

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  • 32. 

    Credits are ____________  and applied to accounts within ______________

    Correct Answer
    approved, 24–48 hours
    Explanation
    Credits are approved and applied to accounts within 24–48 hours. This means that once the credits have been approved, they will be processed and added to the respective accounts within a time frame of 24 to 48 hours.

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Quiz Review Timeline (Updated): Sep 4, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Sep 04, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 21, 2016
    Quiz Created by
    O206jo
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