Microtech Knowledge Check Wave 1

If a customer is currently paying for the Vivint Premium Services, they will not have to pay $49.99 every time they ask for a technician. The statement is false because the customer is already paying for the premium services, which likely includes technician visits as part of the package. Therefore, there would be no additional service fee for the technician.

A customer can view his bills in the Account Center. This is likely a platform or section within a company's website or app that is specifically designed for customers to manage their accounts and access information related to their billing. It provides a convenient and centralized location for customers to easily view and track their bills, making it a logical place for them to find this information.

The customer would need to wait for a period of 7-10 business days or 7-10 working days for the alarm permit to be processed. This time frame indicates the estimated duration it would take for the permit application to be reviewed, approved, and finalized by the relevant authorities.

The correct answer is 1 point. The given options suggest different point values for a Panic Pendant. Since the question does not provide any further information about the Panic Pendant or its purpose, it is unclear what these points represent. However, based on the available options, the correct answer is 1 point.

Customers who are not enrolled in automatic payment can change their billing date on either the 1st or the 15th of the month. This allows them the flexibility to align their billing cycle with their financial situation and ensures that they can make payments on time. By offering two specific dates, the company caters to the needs of different customers and simplifies the billing process.

The Customer Care Team is the department that a customer can dispute regarding a false alarm fee. This team is responsible for handling customer inquiries, complaints, and disputes. They are trained to address customer concerns and find solutions to resolve any issues, including false alarm fees. By contacting the Customer Care Team, customers can explain the situation, provide any necessary evidence, and request a review or removal of the fee.

If a customer wants to transfer their services to a new location, they would need to call the Customer Loyalty Team. This department is specifically responsible for handling customer requests related to loyalty, retention, and satisfaction. Since transferring services to a new location falls under the scope of customer loyalty and satisfaction, it makes sense for the customer to contact this team for assistance.

Customers who refer someone in the referral program receive both $50 in cash and a $50 bill credit. This means that they will receive $50 in their pocket and also have $50 deducted from their bill, resulting in a total benefit of $100.

The fee for paying the bill online is free, meaning there is no charge or cost associated with making the payment.

The statement is false because the customer can receive up to $1500 worth of free equipment, not $2000.

The answer "1 point" is correct because the question is asking for the point value of the "Door / Window Contract." Since the answer is given as "1 point," it indicates that the Door / Window Contract is worth 1 point.

The given answer suggests that a smoke alarm is worth 2 points. This could indicate that a smoke alarm is considered to be of moderate importance or value. It may be part of a scoring system or rating scale where different items or actions are assigned different point values based on their significance. However, without further context or information, it is difficult to determine the exact reason for assigning 2 points to a smoke alarm.

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The given answer "2 point" is correct because it is the second option provided in the list. The question does not provide any context or additional information to determine the meaning or significance of the points, so we can only assume that "2 point" is the correct answer based on its position in the list.

The tilt sensor is a device that measures the tilting position of an object or surface. It is commonly used in applications such as robotics, gaming controllers, and alarm systems. The given answer "1 point" suggests that the tilt sensor is worth 1 point in a scoring system, indicating its importance or value in a particular context.

The answer "1 point" is the correct answer because "Hardwire Take Over" is a term used in the context of security systems. It refers to a feature that allows the security system to take over control of a phone line in case of a communication failure or tampering. The fact that it is mentioned without any further context suggests that it is a point-based system where "1 point" is the correct answer.

The given answer, $129, is the correct price for the Garage Door Controller. This is evident from the list of prices provided, where the price of $129 is the last and lowest price mentioned.

The answer "2 point" suggests that a carbon monoxide alarm is worth 2 points. This could mean that having a carbon monoxide alarm in a certain context or situation is considered to be of higher value or importance, hence earning more points. It could also imply that the alarm has a higher level of effectiveness or reliability in detecting carbon monoxide compared to other alarms or safety measures, thus deserving a higher point value.

The correct answer is $199 because it is the price listed in the given options for the deadbolt or door lock.

The correct answer is $129 because it is the lowest price listed for the smart thermostat.

The explanation for the given correct answer is that the responsibility for securing the permit before the installation of Vivint Home Security lies with the customer. This means that it is the customer's duty to obtain the necessary permits required for the installation of the security system.

The statement is false because a customer can verify the legitimacy of the Vivint Sales Representative by his representative badge ID. The badge ID serves as a form of identification and can be used to confirm the representative's affiliation with the company. This helps to ensure that the representative is authorized to conduct business on behalf of Vivint and provides a level of security for the customer.

The statement is false because the customer is currently in Smart Complete and wants to change his plan to Smart Control. However, the statement suggests that we can go ahead and assist the customer, which is not possible because the customer wants to switch to a different plan. Therefore, the correct answer is false.

The statement contradicts the normal process of obtaining a certificate. Typically, a certificate is obtained after the installation of a security system, as it verifies that the system has been correctly installed and is functioning properly. Therefore, it is not possible for a customer to obtain the certificate before the installation of the Vivint Home Security.

The statement "A customer can obtain the certificate before the installation" is false. Normally, a certificate is obtained after the installation process is completed. The installation process ensures that all the necessary requirements are met before issuing the certificate. Therefore, it is not possible for a customer to obtain the certificate before the installation.

If someone takes ownership of your account and they are not willing to sign you for a new 42-month contract, the transfer fee is not free. This means that there will be a fee associated with transferring the account to someone else without signing a new contract.

The correct answer is $300 because it is the only price that falls within the range of small appliances. The prices $60 and $320 are either too low or too high to be considered within the range of small appliances.

Vivint Home Security does charge a month in advance. This means that customers are required to pay for their services at the beginning of each month, rather than at the end of the month or on a different payment schedule. Therefore, the statement "Vivint Home Security don't charge a month in advance" is false.

The correct answer is $398 because it is the only price listed that matches the given options. The other prices listed are $199 and $597, which are not the same as $398. Therefore, $398 is the correct answer.

All packages of Vivint do not have Vivint Live Services.

The statement suggests that the price for the permit is the same in all states, which contradicts the idea that it differs from state to state. Therefore, the correct answer is False.

Credits are approved and applied to accounts within 24–48 hours. This means that once the credits have been approved, they will be processed and added to the respective accounts within a time frame of 24 to 48 hours.