IT Essentials V5 Chapter 8

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IT Essentials V5 Chapter 8 - Quiz


Questions and Answers
  • 1. 

    What is a good source for safely downloading Android apps?

    • A.

      The Apple App Store

    • B.

      ITunes

    • C.

      Freeware sites

    • D.

      Google Play

    Correct Answer
    D. Google Play
    Explanation
    Google Play is a good source for safely downloading Android apps because it is the official app store for Android devices. It is managed by Google, ensuring that the apps available on the platform go through a rigorous review process to ensure safety and security for users. Additionally, Google Play provides regular updates and security patches for downloaded apps, further enhancing the safety of the app ecosystem.

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  • 2. 

    What two functions can be performed with the home button on an iOS mobile device? (Choose two.)

    • A.

      Lock the device

    • B.

      The same functions as the Android navigation buttons

    • C.

      Start voice control

    • D.

      Reset the device to the factory default

    • E.

      Start the TouchFLO interface

    Correct Answer(s)
    B. The same functions as the Android navigation buttons
    C. Start voice control
    Explanation
    The home button on an iOS mobile device can perform two functions. Firstly, it can perform the same functions as the Android navigation buttons, allowing users to navigate through different screens and menus on the device. Secondly, it can start voice control, enabling users to interact with their device using voice commands.

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  • 3. 

    What are two potential user benefits of rooting or jailbreaking a mobile device? (Choose two.)

    • A.

      A custom OS may reduce sandboxing features.

    • B.

      The operating system can be fine-tuned to improve the speed of the device.

    • C.

      The operation of the carrier cellular network may be affected.

    • D.

      The user interface can be extensively customized.

    • E.

      The root directory of the device is blocked.

    Correct Answer(s)
    B. The operating system can be fine-tuned to improve the speed of the device.
    D. The user interface can be extensively customized.
    Explanation
    Rooting or jailbreaking a mobile device allows users to have more control over their device's operating system. By fine-tuning the operating system, users can improve the speed and performance of their device. Additionally, rooting or jailbreaking also allows users to extensively customize the user interface, giving them the ability to personalize their device according to their preferences.

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  • 4. 

    What are two purposes of the passcode lock feature on mobile devices? (Choose two.)

    • A.

      To erase all personal data from the device

    • B.

      To remotely lock the device if it is stolen

    • C.

      To return the device to the default factory state

    • D.

      To place the device into a power saving state

    • E.

      To restore and re-synchronize the device

    • F.

      To help prevent theft of private information

    Correct Answer(s)
    D. To place the device into a power saving state
    F. To help prevent theft of private information
    Explanation
    The passcode lock feature on mobile devices serves two purposes. Firstly, it helps prevent theft of private information by requiring a passcode to access the device, ensuring that only authorized users can use it. Secondly, it can place the device into a power saving state, conserving battery life when the device is not in use.

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  • 5. 

    What is an advantage of using flash memory to store data in mobile devices?

    • A.

      Flash memory has a drive head that moves, reducing the seek time to locate data.

    • B.

      Flash memory requires very little power to store and retrieve data.

    • C.

      Flash memory is not affected by ESD.

    • D.

      Flash memory is highly resistant to water and cold.

    Correct Answer
    B. Flash memory requires very little power to store and retrieve data.
    Explanation
    Flash memory requires very little power to store and retrieve data, making it an advantageous choice for mobile devices. This low power consumption allows for longer battery life, which is crucial for mobile devices that are often used on the go. Additionally, the low power requirement of flash memory enables faster data access and retrieval, enhancing the overall performance of the device.

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  • 6. 

    What are two touchscreen characteristics that are used by most mobile devices? (Choose two.)

    • A.

      An electrical field of the screen that is interrupted when the user touches the screen

    • B.

      Three layers responsible for conducting electricity with a small air gap between them

    • C.

      A glass screen that is coated with a capacitor

    • D.

      Two transparent layers of material capable of conducting electricity

    • E.

      Two colored layers of material capable of conducting electricity

    Correct Answer(s)
    A. An electrical field of the screen that is interrupted when the user touches the screen
    D. Two transparent layers of material capable of conducting electricity
    Explanation
    Most mobile devices use an electrical field of the screen that is interrupted when the user touches the screen. This is a common characteristic of touchscreen technology, where the screen detects the interruption in the electrical field caused by the user's touch. Additionally, most mobile devices also have two transparent layers of material capable of conducting electricity. These layers allow the device to accurately detect the location of the touch and respond accordingly.

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  • 7. 

    Which component is field-replaceable in most mobile devices?

    • A.

      Memory card

    • B.

      RAM

    • C.

      Touchscreen

    • D.

      CPU

    Correct Answer
    A. Memory card
    Explanation
    The memory card is the component that is field-replaceable in most mobile devices. This means that users can easily remove and replace the memory card without the need for professional assistance or specialized tools. Memory cards are commonly used to expand the storage capacity of mobile devices, allowing users to store more data such as photos, videos, and apps. In case the memory card gets damaged or needs to be upgraded, users can simply replace it with a new one, making it a convenient and easily replaceable component in mobile devices.

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  • 8. 

    Which mobile device troubleshooting procedure is correct?

    • A.

      When a problem appears with a mobile device, the owner should analyze if it is cost-effective to fix it.

    • B.

      Mobile devices change so rapidly in design and functionality it is always better to replace the device rather than repair it.

    • C.

      Mobile device problems always result in sending the device to the manufacturer for troubleshooting.

    • D.

      Every time a mobile devices freezes, the owner can reinitialize it by pressing the reset button.

    Correct Answer
    A. When a problem appears with a mobile device, the owner should analyze if it is cost-effective to fix it.
    Explanation
    The correct answer is "When a problem appears with a mobile device, the owner should analyze if it is cost-effective to fix it." This is the correct mobile device troubleshooting procedure because it suggests that the owner should consider the cost of repairing the device before deciding whether to fix it or replace it. This approach takes into account the rapidly changing design and functionality of mobile devices and allows the owner to make an informed decision based on their specific situation.

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  • 9. 

    A user accidentally drops a mobile device into a pool. What corrective action should be taken?

    • A.

      Contact the manufacturer for repair or replacement.

    • B.

      Use a hair dryer to dry the phone.

    • C.

      Open the device and replaced damaged components.

    • D.

      If the mobile device does not turn on, throw it away and buy a new one.

    Correct Answer
    A. Contact the manufacturer for repair or replacement.
    Explanation
    When a mobile device is dropped into water, it is important to contact the manufacturer for repair or replacement. The manufacturer is the best resource for dealing with water damage and can provide guidance on how to proceed. Using a hair dryer or opening the device can potentially cause further damage. If the device does not turn on, it does not necessarily mean it is completely damaged and throwing it away should be the last option.

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  • 10. 

    After being left in a car for many hours on a hot day, an iPhone cannot be turned on. What should the user do to fix this problem?

    • A.

      Buy a new power button and replace it.

    • B.

      Disassemble the phone and look for heat related damage.

    • C.

      Return the phone to the manufacturer for repair.

    • D.

      Place the phone in a refrigerated space and allow the unit to cool down.

    Correct Answer
    C. Return the phone to the manufacturer for repair.
  • 11. 

    After an upgrade to a mobile device, some applications are no longer working, but some work fine. The user can make calls and send and receive email. Which two kinds of problems could be related to these issues? (Choose two.)

    • A.

      A software problem

    • B.

      A touchscreen problem

    • C.

      A cell service problem

    • D.

      A circuit board problem

    • E.

      A memory problem

    Correct Answer(s)
    A. A software problem
    E. A memory problem
    Explanation
    The given correct answer suggests that the issues with the applications not working could be related to a software problem and a memory problem. A software problem could cause certain applications to malfunction after the upgrade, while a memory problem could affect the device's ability to run certain applications properly. These two problems could explain why some applications are not working while others, like making calls and sending/receiving emails, are functioning fine.

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  • 12. 

    Which scenario or situation would prevent a user from upgrading the OS on an Android device?

    • A.

      The software copyright was not obtained before the installation.

    • B.

      The correct patches were not installed.

    • C.

      The hardware does not meet specifications.

    • D.

      Permission was not obtained from the manufacturer.

    Correct Answer
    C. The hardware does not meet specifications.
    Explanation
    Upgrading the OS on an Android device requires the hardware to meet certain specifications. If the hardware does not meet these specifications, the user will not be able to upgrade the OS. This could be due to limitations in the device's processing power, memory, or other hardware components.

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  • 13. 

    Which two conditions must be met for mobile device security measures such as remote lock and remote wipe to function? (Choose two.)

    • A.

      The GPS locator must be enabled.

    • B.

      The passcode must be disabled.

    • C.

      Sandboxing must be enabled.

    • D.

      The device must be powered on.

    • E.

      The device must be connected to a network.

    Correct Answer(s)
    D. The device must be powered on.
    E. The device must be connected to a network.
    Explanation
    For mobile device security measures such as remote lock and remote wipe to function, two conditions must be met. Firstly, the device must be powered on as these measures require the device to be operational. Secondly, the device must be connected to a network, either through Wi-Fi or cellular data, so that the commands for remote lock or wipe can be transmitted to the device. Without these two conditions being met, the security measures cannot be executed.

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  • 14. 

    Which two items common to both Android and iOS devices can be remotely backed up? (Choose two.)

    • A.

      Photos

    • B.

      Settings

    • C.

      Contacts

    • D.

      Calendar

    • E.

      Messages

    Correct Answer(s)
    C. Contacts
    D. Calendar
    Explanation
    Contacts and calendar are two items that can be remotely backed up on both Android and iOS devices. This means that users can save their contact information and calendar events to a cloud storage service, allowing them to restore this data if they switch devices or if their current device is lost or damaged. This feature provides convenience and peace of mind for users, ensuring that their important contacts and appointments are always accessible and protected.

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  • 15. 

    Which statement is true about wireless connectivity on an Android mobile device?

    • A.

      If the network SSID is not being broadcast, the device will not be able to connect to the network.

    • B.

      When the device roams out of the range of any Wi-Fi networks, it can connect to the cellular data network if this feature is enabled.

    • C.

      The Android OS does not support wireless connectivity that uses WPA2 security.

    • D.

      If a Wi-Fi network is secured with a password, the network must be manually configured on the device.

    Correct Answer
    B. When the device roams out of the range of any Wi-Fi networks, it can connect to the cellular data network if this feature is enabled.
    Explanation
    When the device roams out of the range of any Wi-Fi networks, it can connect to the cellular data network if this feature is enabled. This means that if the device is unable to find any available Wi-Fi networks, it will automatically switch to using the cellular data network for internet connectivity. This feature is useful in situations where Wi-Fi networks are not available or when the user wants to conserve their mobile data usage.

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  • 16. 

    In the context of mobile devices, what does the term tethering involve?

    • A.

      Connecting a mobile device to a USB port on a computer in order to charge the mobile device

    • B.

      Connecting a mobile device to a hands-free headset

    • C.

      Connecting a mobile device to another mobile device or computer to share a network connection

    • D.

      Connecting a mobile device to a 4G cellular network

    Correct Answer
    C. Connecting a mobile device to another mobile device or computer to share a network connection
    Explanation
    Tethering in the context of mobile devices refers to connecting a mobile device to another mobile device or computer to share a network connection. This allows the mobile device to use the internet connection of the other device, enabling internet access on the tethered device.

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  • 17. 

    Which statement is true about industry standards for cellular networks?

    • A.

      First generation cellular standards are mostly digital standards.

    • B.

      Third generation cellular standards require a maximum of 1 Gb/s for devices moving slowly, such as when a user has a mobile device and is walking.

    • C.

      Cellular standards have made it more difficult and expensive to make calls to people that are on a different network.

    • D.

      Cell phones that use a single standard can often only be used in specific geographic areas.

    Correct Answer
    D. Cell phones that use a single standard can often only be used in specific geographic areas.
    Explanation
    Cell phones that use a single standard can often only be used in specific geographic areas. This statement is true because different countries and regions may have different cellular network standards. For example, a cell phone that uses a specific standard in one country may not be compatible with the cellular networks in another country that uses a different standard. Therefore, cell phones that use a single standard may have limited usability and may only work in specific geographic areas where that standard is supported.

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  • 18. 

    Which statement about synchronizing a mobile device to a PC is true?

    • A.

      To synchronize data on an iOS device, iTunes must be installed on the PC.

    • B.

      Motocast USB can be used to synchronize data when using an iOS device.

    • C.

      IOS synchronization can only be performed over a USB connection.

    • D.

      Data on Android devices cannot be synchronized with a PC.

    Correct Answer
    A. To synchronize data on an iOS device, iTunes must be installed on the PC.
    Explanation
    To synchronize data on an iOS device, iTunes must be installed on the PC. This means that in order to transfer and sync data such as music, videos, and apps between an iOS device and a PC, iTunes is required. Other options mentioned in the question, such as Motocast USB and synchronization over a USB connection, are not applicable to iOS devices. Additionally, the statement that data on Android devices cannot be synchronized with a PC is not relevant to the question about iOS devices.

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  • 19. 

    A technician is configuring email on a mobile device. The user wants to be able to keep the original email on the server, organize it into folders, and synchronize the folders between the mobile device and the server. Which email protocol should the technician use?

    • A.

      MIME

    • B.

      POP3

    • C.

      SMTP

    • D.

      IMAP

    Correct Answer
    D. IMAP
    Explanation
    IMAP (Internet Message Access Protocol) is the correct email protocol to use in this scenario. IMAP allows the user to keep the original email on the server, organize it into folders, and synchronize these folders between the mobile device and the server. This means that any changes made on the mobile device, such as moving emails to folders, will also be reflected on the server. Unlike POP3 (Post Office Protocol version 3), which downloads emails to the device and typically does not synchronize folders, IMAP provides a more robust and synchronized email experience across multiple devices. SMTP (Simple Mail Transfer Protocol) is used for sending emails, while MIME (Multipurpose Internet Mail Extensions) is a standard for encoding email attachments.

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  • 20. 

    Which mobile device security feature requires the user to slide a finger over the screen in a specific sequence to unlock the device?

    • A.

      Simple passcode

    • B.

      Pattern

    • C.

      Remote wipe

    • D.

      Slide

    Correct Answer
    B. Pattern
    Explanation
    The correct answer is "pattern." A pattern is a mobile device security feature that requires the user to slide their finger over the screen in a specific sequence to unlock the device. This is a common method used to prevent unauthorized access to the device and protect the user's personal information.

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  • 21. 

    Which term describes the ability of a mobile device to recognize when two or more points of contact are made on the screen?

    • A.

      Large touch

    • B.

      Many touch

    • C.

      Multitouch

    • D.

      Long touch

    Correct Answer
    C. Multitouch
    Explanation
    Multitouch is the correct answer because it accurately describes the ability of a mobile device to recognize when two or more points of contact are made on the screen. This feature allows users to perform various gestures such as pinch-to-zoom or swipe with multiple fingers simultaneously, enhancing the user experience and enabling more complex interactions on touchscreens.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 22, 2014
    Quiz Created by
    John
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