IT Essentials V5 Chapter 7

22 Questions | Total Attempts: 1036

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IT Essentials V5 Chapter 7


Questions and Answers
  • 1. 
    Which two statements are true of a laptop CPU when compared to a desktop CPU? (Choose two.)
    • A. 

      The laptops consume more power.

    • B. 

      The laptop CPUs are interchangeable with desktop CPUs.

    • C. 

      The laptops are designed to produce less heat.

    • D. 

      The laptops operate at higher clock speeds.

    • E. 

      The laptops use smaller cooling devices.

  • 2. 
    In the power management settings, which two devices can be set to turn off to conserve battery power? (Choose two.)
    • A. 

      Cooling fans

    • B. 

      Memory

    • C. 

      Hard disk drive

    • D. 

      Display

    • E. 

      CPU

  • 3. 
    What is the first step in the process of troubleshooting a laptop?
    • A. 

      Verify full functionality.

    • B. 

      Determine the exact cause.

    • C. 

      Establish probable causes.

    • D. 

      Identify the problem.

  • 4. 
    What is the final task for a technician after troubleshooting a laptop?
    • A. 

      Verify full functionality.

    • B. 

      Correct the problem.

    • C. 

      Document the problem and the solution.

    • D. 

      Implement preventive measures.

  • 5. 
    What can a user do to reconnect a laptop to a functioning wireless network after a laptop has been moved and the connection has been lost?
    • A. 

      Reboot the operating system.

    • B. 

      Plug in the power cord to the wall outlet.

    • C. 

      Recharge the battery.

    • D. 

      Change the orientation of the laptop.

  • 6. 
    Why are SODIMMs well suited for laptops?
    • A. 

      They do not produce heat.

    • B. 

      They have a small form factor.

    • C. 

      They are interchangeable with desktops.

    • D. 

      They connect to external ports.

  • 7. 
    An administrator tries to configure Power Options within Windows, but is unable to do so. What is the possible cause?
    • A. 

      Thermal management has been enabled.

    • B. 

      ACPI has not been enabled in the BIOS.

    • C. 

      The administrator does not have user privileges to change the settings.

    • D. 

      Wake-On-LAN has been enabled.

  • 8. 
    A technician is trying to remove a SODIMM module from a laptop. What is the correct way to do this?
    • A. 

      Pull outward by holding the center of the SODIMM module.

    • B. 

      Apply downward force on the SODIMM module.

    • C. 

      Press outward on the clips that hold the sides of the SODIMM.

    • D. 

      Desolder the SODIMM module.

  • 9. 
    What should a technician do prior to replacing a keyboard on a laptop?
    • A. 

      Remove all sources of power from the laptop.

    • B. 

      Remove the LCD screen.

    • C. 

      Remove the outer casing of the laptop.

    • D. 

      Remove the power inverter.

  • 10. 
    Which two internal expansion slots in laptops are commonly used to install wireless adapter cards? (Choose two.)
    • A. 

      ISA

    • B. 

      PCIe

    • C. 

      Mini-PCIe

    • D. 

      PCI

    • E. 

      PCI Express Micro

  • 11. 
    What is the next step in the troubleshooting process after a solution has been implemented on a laptop?
    • A. 

      Return the device to the customer.

    • B. 

      Verify the solution.

    • C. 

      Document the solution.

    • D. 

      Ask the customer to explain the problem.

  • 12. 
    A technician notices that a laptop display appears stretched and pixelated. What is a probable cause of this?
    • A. 

      The power inverter is failing.

    • B. 

      The display properties are incorrectly set.

    • C. 

      The screen has been burned in.

    • D. 

      The power management features are incorrectly set.

    • E. 

      One of the RAM modules is failing.

  • 13. 
    Which statement is true about laptops?
    • A. 

      Most of the internal components that are designed for laptops cannot be used for desktops.

    • B. 

      Laptop CPUs do not use cooling devices.

    • C. 

      Laptops use fewer components than desktops use.

    • D. 

      Laptop motherboards have standard form factors.

  • 14. 
    What is a definition for CPU throttling?
    • A. 

      Overclocking

    • B. 

      Upgrading the CPU without changing the motherboard

    • C. 

      The sharing of processing between two or more cores

    • D. 

      The ability to modify CPU clock speed as needed

  • 15. 
    What is the purpose of the eject button on a laptop docking station?
    • A. 

      To open the CD/DVD tray

    • B. 

      To detach the laptop from the docking station

    • C. 

      To disconnect a USB device

    • D. 

      To remove the laptop battery

  • 16. 
    Which key sequence may be used to control whether the content of the screen will be presented on a built-in display or on an external display?
    • A. 

      Fn +

    • B. 

      Shift +

    • C. 

      Ctrl +

    • D. 

      Alt +

  • 17. 
    What would be the most effective preventive maintenance routine for company laptops that are subject to high use?
    • A. 

      A reactive routine that is performed monthly

    • B. 

      A proactive routine that is performed monthly and as needed

    • C. 

      A proactive routine that is performed every six months

    • D. 

      A reactive routine that is performed only as needed

  • 18. 
    To clean laptops, which two products are recommended? (Choose two.)
    • A. 

      Car wax

    • B. 

      Rubbing alcohol

    • C. 

      Cotton swabs

    • D. 

      Ammonia

    • E. 

      Mild cleaning solution

  • 19. 
    A technician has been asked to decide which laptop components should be cleaned on a monthly basis as part of a maintenance routine. What are two examples of components that should be included? (Choose two.)
    • A. 

      CPU

    • B. 

      Hard disk platters and heads

    • C. 

      Exterior case

    • D. 

      Keyboard

    • E. 

      RAM

  • 20. 
    A technician has installed a wireless Ethernet card in a Windows 7 laptop. Where would the technician configure a new wireless connection?
    • A. 

      Control Panel > Networking and Sharing Center > Set up a new connection or network

    • B. 

      Control Panel > System > Device Manager

    • C. 

      Control Panel > Administrative Tools > Services

    • D. 

      Control Panel > Internet Options

  • 21. 
    Which component or components would be interchangeable between a laptop and and a desktop PC?
    • A. 

      CPU

    • B. 

      Peripheral devices

    • C. 

      Motherboard

    • D. 

      Power supply

  • 22. 
    A user needs to connect a Bluetooth device to a laptop. Which type of cable is needed to accomplish this?
    • A. 

      USB cable

    • B. 

      EIA/TIA 232 cable

    • C. 

      None. Bluetooth connections are wireless

    • D. 

      Parallel cable

    • E. 

      VGA cable

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