1.
What does OneExchange do as a company?
A. 
Largest private healthcare exchange in the nation.
B. 
Provide assistance to companies who are looking to improve retiree healthcare.
C. 
Provide a one-stop shop with meaningful choices.
D. 
2.
The Client Guide details information we use to research the following:
A. 
Networks for doctors and hospitals
B. 
Plans that are offered according to zip codes
C. 
Specifics that relate to a customer’s current or former employer
D. 
3.
A non-preferred generic drug is identified as which tier level in most plans?
A. 
B. 
C. 
D. 
4.
What is the correct way to turn off your computer at the end of the shift?
A. 
B. 
Restart and lock the computer
C. 
D. 
Unplug the computer and monitor
5.
When searching for a PCP number for a Humana MAPD, what resources should you use? (Check all that apply)
A. 
B. 
C. 
D. 
Type in the doctor’s name and phone number in the notes if unable to find PCP
6.
On a call with a customer, the fastest way to the client guide is through the SSC?
7.
A non-preferred brand drug is identified as which tier level in most plans?
A. 
B. 
C. 
D. 
8.
What function does Microsoft Outlook preform?
A. 
B. 
C. 
D. 
9.
What do you do as a BA? Choose all correct answers.
A. 
You are a licensed guide.
B. 
You provide biased recommendations to certain carriers in order to increase your sales commissions.
C. 
You make plan recommendations as quickly as possible in order to answer as many calls as you can.
D. 
Your position is to make this transition easy and simple for our customers
10.
When someone refers to a Medicare Part A, what does that relate to?
A. 
B. 
C. 
D. 
11.
If a customer notifies a carrier or Social Security of a permanent move outside the plan’s service area, how many months does he have to enroll into a different plan?
A. 
B. 
C. 
D. 
12.
Where is the Rx Profiler located?
A. 
B. 
C. 
D. 
13.
Which of the following descriptions would best describe a drug restriction?
A. 
B. 
C. 
D. 
14.
Certain drugs are covered in some plans but not others. A customer demands to know why his drug is not covered. Which of the following would you tell the customer?
A. 
Some carriers cannot afford to cover the drug
B. 
Some carriers do not want the risk of providing the drug
C. 
The drug is not listed in the formulary
D. 
15.
You can always find the Clients contact number in the client guide?
16.
Which section is not found in the client guide?
A. 
B. 
C. 
D. 
17.
If you travel and need a Medicare Advantage Plan that offers coverage outside of the network, which plan would you choose?
A. 
B. 
C. 
D. 
18.
OTC (over the counter) drugs are important to the health of a customer. It is important to collect this information so the customer will have a fair comparison of their total monthly drug cost.
19.
It is required that a retiree attend a retiree meeting prior to enrolling in plans with OneExchange.
20.
What step would you take if a drug is identified as non-covered?
A. 
Re-verify the drug with the customer
B. 
Check for the correct spelling of the drug
C. 
Check drug on Medicare.gov
D. 
21.
After it is pinned to the taskbar, the icon EH is a quick way to open what program?
A. 
B. 
C. 
D. 
Extend Health Information Center
22.
Which of the following would be identified as a deductible for a PDP?
A. 
A standard amount you pay based on a tier level
B. 
A fixed amount that must be paid before the plan pays
C. 
A percentage of the cost that must be paid to the pharmacy
D. 
Deductibles for PDP are not required
23.
Retirees must receive and complete the Getting Started Guide and the Enrollment Guide prior to enrolling in plans with One Exchange.
24.
Most customers want to get the most coverage at a price they can afford. In this case, you should choose a gap plan because the customer does not have to pay the Part B premium with a gap plan.
25.
The carrier guide can you help with all but what?
A. 
B. 
C. 
Find Value added benefits
D.