The 2014 BA Readiness Quiz Final for GA\/DF assesses knowledge on OneExchange operations, client-specific information handling, drug tier levels, and proper use of company resources. It ensures employees are proficient in customer service and compliant with healthcare standards.
Timecard for pay
Instant message
SSC time slots
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Prescription coverage
Medical Coverage
Hospital coverage
Special needs coverage
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ADP
SSC
Empower
Microsoft Office
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Mailers
Funding
Enrollment
Available plans
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Re-verify the drug with the customer
Check for the correct spelling of the drug
Check drug on Medicare.gov
All of the above
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ADP
SSC
Empower
Extend Health Information Center
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Forward
Follow up
Reply all
Reply
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True
False
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True
False
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True
False
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Aug 15 to Oct 1
Oct 1 to Dec 7
Oct 15 to Dec 7
Jan 1 to Feb 14
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True
False
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Networks for doctors and hospitals
Plans that are offered according to zip codes
Specifics that relate to a customer’s current or former employer
Explaining deductibles
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Cost
Tier level
Non-network Pharmacy
Step therapy
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True
False
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A standard amount you pay based on a tier level
A fixed amount that must be paid before the plan pays
A percentage of the cost that must be paid to the pharmacy
Deductibles for PDP are not required
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True
False
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Find a doctor
Find a hospital
Find Value added benefits
Find quotable Premium
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Call guides
Speed sheets
Medicare costs
State guide
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True
False
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Can use any doctor or hospital
Has networks
Always has prescription plans included
Can be used anywhere in the country
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Phone number
Gender
Last 4 digits of SS number
Date of birth
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Network Pharmacy
Long Term Care Pharmacy
Preferred Network Pharmacy
There is no difference in costs on Medicare PDP's
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True
False
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True
False
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It pays for all the retirees expenses
It always keeps them from paying out of pocket
It helps subsidize their new premiums
You can tell them they won’t ever have to pay anything up front
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3 months
5 months
7 months
9 months
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True
False
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GAP
HMO
PPO
PDP
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True
False
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Standard
High Deductible
Plan F
Select
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True
False
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Contact ADP
Transfer to CSR
Ask Infosource
Complete the task yourself
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Tier 1
Tier 2
Tier 3
Tier 4
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True
False
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True
False
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You are a licensed guide.
You provide biased recommendations to certain carriers in order to increase your sales commissions.
You make plan recommendations as quickly as possible in order to answer as many calls as you can.
Your position is to make this transition easy and simple for our customers
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Some carriers cannot afford to cover the drug
Some carriers do not want the risk of providing the drug
The drug is not listed in the formulary
All of the above
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True
False
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Lock the computer
Restart and lock the computer
Log off
Unplug the computer and monitor
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Tier 1
Tier 2
Tier 3
Tier 4
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True
False
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Any time after moving into
2 months before moving into
1 month before moving into
15 days before moving into
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6 months
2 months
3 months
1 month
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True
False
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True
False
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Cannot enroll
2 months
3 months
1 month
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2 months
3 months
4 months
6 months
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Quiz Review Timeline (Updated): Mar 20, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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