2014 - Ba - Readiness Quiz 1 - Ga/Df
14 Questions
| Attempts: 2618
Questions and Answers
- 1.What is the correct way to turn off your computer at the end of the shift?
- A.
Lock the computer
- B.
Restart and lock the computer
- C.
Log off
- D.
Unplug the computer and monitor
- 2.What function does Microsoft Outlook perform?
- A.
Timecard for pay
- B.
Instant message
- C.
Email
- D.
SSC Time slots
- 3.Where is the Rx Profiler located?
- A.
ADP
- B.
SSC
- C.
Empower
- D.
Microsoft Office
- 4.If you wish to check your schedule, where would you look?
- A.
ADP
- B.
SSC
- C.
Empower
- D.
Microsoft Office
- 5.After it is pinned to the taskbar, the icon EH is a quick way to open what program?
- A.
ADP
- B.
SSC
- C.
Empower
- D.
Extend Health Information Center
- 6.You have received an email that has multiple people involved. Your supervisor sent it to you to answer a question he has. Which method would you use to answer his comments directly to him?
- A.
Forward
- B.
Follow up
- C.
Reply all
- D.
Reply
- 7.When searching for a record in SSC, is the statement “enter the least amount of information to obtain the largest amount of records” correct?
- A.
True
- B.
False
- 8.When linking or adding a member to an existing account, which method would you choose to ensure the step is completed correctly?
- A.
Contact ADP
- B.
Transfer to CSR
- C.
Ask Infosource
- D.
Complete the task yourself
- 9.When searching the Rx Profiler to enter a drug you find the dosage does not match what the customer says they take. Where should you check first to help determine the correct dosage and cost for the drugs?
- A.
Contact Infosource
- B.
Ask your supervisor because it is faster
- C.
Ask the BA sitting next to you
- D.
Medicare.gov
- 10.Selecting a pharmacy in the Rx Profiler prior to searching plans will save the BA time in determining whether the customer’s pharmacy is a preferred or network pharmacy?
- A.
True
- B.
False
- 11.On an initial call from a customer a BA does not have to verify the customer’s gender or email address.
- A.
True
- B.
False
- 12.In what category of the MS Outlook tabs would you find the ability to create and send a new email?
- A.
File
- B.
Home
- C.
Send
- D.
Inbox
- 13.Under the SSC time states you must have your Supervisor's permission to use the following: (Check all that apply)
- A.
Unscheduled Break
- B.
Lunch Break
- C.
Meeting
- D.
Manager Time
- E.
Coaching
- F.
Training
- G.
Special Project
- H.
Scheduled Break
- I.
Follow Up
- 14.When searching for a PCP number for a Humana MAPD, what resources should you use? (Check all that apply)
- A.
NPI Registry
- B.
Humana Physician Finder
- C.
Call the doctor's office
- D.
Type in the doctor's name and phone number
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