2014 - Ba - Readiness Quiz 1 - Ga/Df | Attempts: 2618

2.

Where is the Rx Profiler located?

ADP
SSC
Empower
Microsoft Office

Correct Answer

A. SSC

Explanation

The Rx Profiler is located in SSC.

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3.

After it is pinned to the taskbar, the icon EH is a quick way to open what program?

ADP
SSC
Empower
Extend Health Information Center

Correct Answer

A. SSC

Explanation

The correct answer is SSC. After pinning the icon EH to the taskbar, it serves as a quick way to open the SSC program.

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4.

You have received an email that has multiple people involved. Your supervisor sent it to you to answer a question he has. Which method would you use to answer his comments directly to him?

Forward
Follow up
Reply all
Reply

Correct Answer

A. Reply

Explanation

The correct answer is "Reply" because when you reply to an email, it sends your response only to the sender of the original email. This is the appropriate method to directly answer your supervisor's comments without involving the other people who were included in the initial email.

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5.

If you wish to check your schedule, where would you look?

ADP
SSC
Empower
Microsoft Office

Correct Answer

A. Empower

Explanation

Empower is the most likely place to look for a schedule because it is a commonly used software or platform for managing and organizing schedules and tasks. ADP is a payroll and HR management system, SSC is a government organization, and Microsoft Office is a suite of productivity tools, none of which are specifically designed for scheduling purposes. Therefore, Empower seems to be the most appropriate option for finding a schedule.

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6.

When searching the Rx Profiler to enter a drug you find the dosage does not match what the customer says they take. Where should you check first to help determine the correct dosage and cost for the drugs?

Contact Infosource
Ask your supervisor because it is faster
Ask the BA sitting next to you
Medicare.gov

Correct Answer

A. Medicare.gov

Explanation

To determine the correct dosage and cost for the drugs, it is suggested to check Medicare.gov first. Medicare.gov is a reliable source that provides information on drug dosages and costs. It is a government website specifically designed to assist individuals in understanding and making informed decisions about their Medicare coverage, including prescription drugs. By consulting Medicare.gov, one can access accurate and up-to-date information about drug dosages and costs, ensuring that the customer receives the correct medication at the appropriate dosage and cost.

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7.

Selecting a pharmacy in the Rx Profiler prior to searching plans will save the BA time in determining whether the customer’s pharmacy is a preferred or network pharmacy?

True
False

Correct Answer

A. True

Explanation

Selecting a pharmacy in the Rx Profiler prior to searching plans will save the BA time in determining whether the customer's pharmacy is a preferred or network pharmacy. This is because by selecting a pharmacy beforehand, the BA can filter the search results to only show plans that include the selected pharmacy as a preferred or network pharmacy. This eliminates the need for the BA to manually check each plan to see if the customer's pharmacy is covered, saving them time and effort.

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8.

When linking or adding a member to an existing account, which method would you choose to ensure the step is completed correctly?

Contact ADP
Transfer to CSR
Ask Infosource
Complete the task yourself

Correct Answer

A. Ask Infosource

Explanation

To ensure that the step of linking or adding a member to an existing account is completed correctly, it is advisable to ask Infosource for assistance. Infosource is likely to have the necessary information and expertise to guide and support in completing the task accurately. Contacting ADP may not necessarily provide the specific guidance needed for this particular step. Transferring to a CSR (Customer Service Representative) could be an option, but it may not guarantee that the step will be completed correctly. Completing the task oneself could be a viable option if one has the knowledge and understanding required for the task.

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9.

In what category of the MS Outlook tabs would you find the ability to create and send a new email?

File
Home
Send
Inbox

Correct Answer

A. Home

Explanation

In the Home category of MS Outlook tabs, you would find the ability to create and send a new email. This tab typically contains all the essential tools and options for composing and managing emails, such as the "New Email" button, formatting options, and the address book. By clicking on the Home tab, users can easily access the necessary features to compose and send emails without having to navigate through other tabs or menus.

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10.

What is the correct way to turn off your computer at the end of the shift?

Lock the computer
Restart and lock the computer
Log off
Unplug the computer and monitor

Correct Answer

A. Log off

Explanation

At the end of the shift, the correct way to turn off the computer is to log off. Logging off ensures that all the user's programs and files are closed properly and the computer is ready for the next user. Restarting and locking the computer may not be necessary unless there are specific reasons to do so. Unplugging the computer and monitor is not recommended as it can cause data loss and potential hardware damage.

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11.

When searching for a record in SSC, is the statement “enter the least amount of information to obtain the largest amount of records” correct?

True
False

Correct Answer

A. True

Explanation

The statement "enter the least amount of information to obtain the largest amount of records" is correct when searching for a record in SSC. This means that by providing minimal information, such as a general keyword or category, the search will return a larger number of records that match the criteria. This approach can be helpful when trying to explore a wide range of options or when the specific details of the record are not known.

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12.

On an initial call from a customer a BA does not have to verify the customer’s gender or email address.

True
False

Correct Answer

A. False

Explanation

A Business Analyst (BA) does have to verify the customer's gender or email address on an initial call. This is because verifying the customer's gender or email address is a standard procedure to ensure accurate record-keeping and effective communication. By confirming these details, the BA can ensure that they are addressing the customer correctly and sending any relevant information to the correct email address. Therefore, the statement "On an initial call from a customer, a BA does not have to verify the customer's gender or email address" is false.

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13.

Under the SSC time states you must have your Supervisor's permission to use the following: (Check all that apply)

Unscheduled Break
Lunch Break
Meeting
Manager Time
Coaching
Training
Special Project
Scheduled Break
Follow Up

Correct Answer(s)

A. Meeting
A. Manager Time
A. Coaching
A. Training
A. Special Project

Explanation

Employees under the SSC time states must have their supervisor's permission to use certain activities. These activities include meetings, manager time, coaching, training, and special projects. Unscheduled breaks, lunch breaks, scheduled breaks, and follow-ups do not require supervisor permission.

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14.

When searching for a PCP number for a Humana MAPD, what resources should you use? (Check all that apply)

NPI Registry
Humana Physician Finder
Call the doctor's office
Type in the doctor's name and phone number

Correct Answer

A. Humana Physician Finder

Explanation

To find a PCP number for a Humana MAPD, you should use the Humana Physician Finder. This resource specifically provides information about physicians who are part of the Humana network, including their contact details and PCP numbers. The NPI Registry can be used to verify a doctor's NPI number, but it may not provide information about their affiliation with Humana. Calling the doctor's office directly can also be a helpful resource to obtain the PCP number. Typing in the doctor's name and phone number may not yield the desired result as it may not provide specific information about their affiliation with Humana.

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2014 - Ba - Readiness Quiz 1 - Ga/Df

What function does Microsoft Outlook perform?

Quiz Preview

Where is the Rx Profiler located?

After it is pinned to the taskbar, the icon EH is a quick way to open what program?

You have received an email that has multiple people involved. Your supervisor sent it to you to answer a question he has. Which method would you use to answer his comments directly to him?

If you wish to check your schedule, where would you look?

When searching the Rx Profiler to enter a drug you find the dosage does not match what the customer says they take. Where should you check first to help determine the correct dosage and cost for the drugs?

Selecting a pharmacy in the Rx Profiler prior to searching plans will save the BA time in determining whether the customer’s pharmacy is a preferred or network pharmacy?

When linking or adding a member to an existing account, which method would you choose to ensure the step is completed correctly?

In what category of the MS Outlook tabs would you find the ability to create and send a new email?

What is the correct way to turn off your computer at the end of the shift?

When searching for a record in SSC, is the statement “enter the least amount of information to obtain the largest amount of records” correct?

On an initial call from a customer a BA does not have to verify the customer’s gender or email address.

Under the SSC time states you must have your Supervisor's permission to use the following: (Check all that apply)

When searching for a PCP number for a Humana MAPD, what resources should you use? (Check all that apply)