2014 - Ba - Readiness Quiz 1 - Ga/Df

14 Questions | Total Attempts: 2563

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2014 - Ba - Readiness Quiz 1 - Ga/Df

Questions and Answers
  • 1. 
    What is the correct way to turn off your computer at the end of the shift?
    • A. 

      Lock the computer

    • B. 

      Restart and lock the computer

    • C. 

      Log off

    • D. 

      Unplug the computer and monitor

  • 2. 
    What function does Microsoft Outlook perform?
    • A. 

      Timecard for pay

    • B. 

      Instant message

    • C. 

      Email

    • D. 

      SSC Time slots

  • 3. 
    Where is the Rx Profiler located?
    • A. 

      ADP

    • B. 

      SSC

    • C. 

      Empower

    • D. 

      Microsoft Office

  • 4. 
    If you wish to check your schedule, where would you look?
    • A. 

      ADP

    • B. 

      SSC

    • C. 

      Empower

    • D. 

      Microsoft Office

  • 5. 
    After it is pinned to the taskbar, the icon EH is a quick way to open what program?
    • A. 

      ADP

    • B. 

      SSC

    • C. 

      Empower

    • D. 

      Extend Health Information Center

  • 6. 
    You have received an email that has multiple people involved. Your supervisor sent it to you to answer a question he has. Which method would you use to answer his comments directly to him?
    • A. 

      Forward

    • B. 

      Follow up

    • C. 

      Reply all

    • D. 

      Reply

  • 7. 
    When searching for a record in SSC, is the statement “enter the least amount of information to obtain the largest amount of records” correct?
    • A. 

      True

    • B. 

      False

  • 8. 
    When linking or adding a member to an existing account, which method would you choose to ensure the step is completed correctly?
    • A. 

      Contact ADP

    • B. 

      Transfer to CSR

    • C. 

      Ask Infosource

    • D. 

      Complete the task yourself

  • 9. 
    When searching the Rx Profiler to enter a drug you find the dosage does not match what the customer says they take. Where should you check first to help determine the correct dosage and cost for the drugs?
    • A. 

      Contact Infosource

    • B. 

      Ask your supervisor because it is faster

    • C. 

      Ask the BA sitting next to you

    • D. 

      Medicare.gov

  • 10. 
    Selecting a pharmacy in the Rx Profiler prior to searching plans will save the BA time in determining whether the customer’s pharmacy is a preferred or network pharmacy?
    • A. 

      True

    • B. 

      False

  • 11. 
    On an initial call from a customer a BA does not have to verify the customer’s gender or email address.
    • A. 

      True

    • B. 

      False

  • 12. 
    In what category of the MS Outlook tabs would you find the ability to create and send a new email?
    • A. 

      File

    • B. 

      Home

    • C. 

      Send

    • D. 

      Inbox

  • 13. 
    Under the SSC time states you must have your Supervisor's permission to use the following: (Check all that apply)
    • A. 

      Unscheduled Break

    • B. 

      Lunch Break

    • C. 

      Meeting

    • D. 

      Manager Time

    • E. 

      Coaching

    • F. 

      Training

    • G. 

      Special Project

    • H. 

      Scheduled Break

    • I. 

      Follow Up

  • 14. 
    When searching for a PCP number for a Humana MAPD, what resources should you use? (Check all that apply)
    • A. 

      NPI Registry

    • B. 

      Humana Physician Finder

    • C. 

      Call the doctor's office

    • D. 

      Type in the doctor's name and phone number

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