7. Issue Aware, Call Tags, DV Quiz / GR-MI

1. What is a Call Tag

Caretaker calls to request a UPS label to send back materials or equipment

UPS brings UPS labels to the HH to pick up boxes to ship back to CA

UPS mails out labels to the HH so they can drop boxes off at the UPS office

Returns calls the family to obtain email address to send labels to have our materials sent back

The correct answer is UPS brings UPS labels to the HH to pick up boxes to ship back to CA. This means that when a caretaker calls, UPS will deliver the necessary labels to the household so that they can package and ship the materials or equipment back to California.

Explanation

The correct answer is UPS brings UPS labels to the HH to pick up boxes to ship back to CA. This means that when a caretaker calls, UPS will deliver the necessary labels to the household so that they can package and ship the materials or equipment back to California.

2. What is the "cut-off time" for next day call tag requests?

End of Day the day before

First thing in the morning the day of the call tag

4pm the day before

5pm the day before

The "cut-off time" for next day call tag requests is 4pm the day before. This means that if you want to request a call tag for the next day, you need to make the request before 4pm on the previous day. After this time, the request will not be accepted for the next day and you will have to wait for the following day.

Explanation

The "cut-off time" for next day call tag requests is 4pm the day before. This means that if you want to request a call tag for the next day, you need to make the request before 4pm on the previous day. After this time, the request will not be accepted for the next day and you will have to wait for the following day.

3. When creating a call tag for UPS to go out to a family, what would the Due Date be on the Issue Aware ticket?

2 weeks from the date of contact with the HH

5 days from the date of contact with the HH

The pick up date that the HH chooses

The day that the Returns department picks

The Due Date on the Issue Aware ticket would be the pick-up date that the HH (household) chooses. This means that the family can select a date for UPS to come and collect the item.

Explanation

The Due Date on the Issue Aware ticket would be the pick-up date that the HH (household) chooses. This means that the family can select a date for UPS to come and collect the item.

4. Which Department will an IA be assigned to in order to have missing materials sent to a HH?

Enrollment

Returns

Fulfillment

Academic Placement

An IA (Inventory Analyst) will be assigned to the Fulfillment department in order to have missing materials sent to a HH (Household). This department is responsible for ensuring that all orders are fulfilled and shipped out accurately and on time. They handle inventory management, order processing, and shipping logistics, making them the appropriate department to handle the task of sending missing materials to a HH.

Explanation

An IA (Inventory Analyst) will be assigned to the Fulfillment department in order to have missing materials sent to a HH (Household). This department is responsible for ensuring that all orders are fulfilled and shipped out accurately and on time. They handle inventory management, order processing, and shipping logistics, making them the appropriate department to handle the task of sending missing materials to a HH.

5. Which dataview will be used if a student is withdrawing during the Enrollment Process?

Initiate Student Withdraw DV

Withdraw During the Enrollment Process DV

Internet Subsidy for household Access DV

Intent to Return Customer Support View DV

The correct answer is "Withdraw During the Enrollment Process DV". This dataview is specifically designed to capture data related to students who are withdrawing during the enrollment process. It will provide information and insights about the reasons for withdrawal, the number of students withdrawing, and any patterns or trends that may be identified. Using this dataview will help in analyzing and understanding the withdrawal process and making any necessary improvements or adjustments to it.

Explanation

The correct answer is "Withdraw During the Enrollment Process DV". This dataview is specifically designed to capture data related to students who are withdrawing during the enrollment process. It will provide information and insights about the reasons for withdrawal, the number of students withdrawing, and any patterns or trends that may be identified. Using this dataview will help in analyzing and understanding the withdrawal process and making any necessary improvements or adjustments to it.

6. Which data view do you access to start the withdrawal process for an enrolled student from the program?

Initiate Household Withdrawal Request

Initiate Student Withdrawal

Initiate Household Withdrawal

To start the withdrawal process for an enrolled student from the program, you need to access the "Initiate Student Withdrawal" data view. This view allows you to initiate the withdrawal request specifically for the student, ensuring that the correct student is being withdrawn from the program. The other options, "Initiate Household Withdrawal Request" and "Initiate Household Withdrawal," may be related to withdrawing an entire household or family from the program, but they are not the appropriate view for initiating the withdrawal of an individual student.

Explanation

To start the withdrawal process for an enrolled student from the program, you need to access the "Initiate Student Withdrawal" data view. This view allows you to initiate the withdrawal request specifically for the student, ensuring that the correct student is being withdrawn from the program. The other options, "Initiate Household Withdrawal Request" and "Initiate Household Withdrawal," may be related to withdrawing an entire household or family from the program, but they are not the appropriate view for initiating the withdrawal of an individual student.

7. Issue Aware, Call Tags, Dv Quiz / Gr-mi