7. Issue Aware, Call Tags, Dv Quiz / Gr-mi

10 Questions | Total Attempts: 45

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Questions and Answers
  • 1. 
    Explain the purpose of creating Issue Aware tickets
  • 2. 
    Name at least 2 reasons you would create a new IA.
  • 3. 
    Jennifer Barnes from GACA, has called to report that she is missing materials for her student Dahlia Barnes. The student did not receive the the Language Arts Novels.Create an IA for Dahlia using the script (be sure to log into demo.connexus.com). Indicate the names of the novels.To receive full credit for this question, PROVIDE THE CREATED IA NUMBER in the box below.
  • 4. 
    Name two people that you would include as stakeholders on your IA’s.
  • 5. 
    What is a Call Tag
    • A. 

      Caretaker calls to request a UPS label to send back materials or equipment

    • B. 

      UPS brings UPS labels to the HH to pick up boxes to ship back to CA

    • C. 

      UPS mails out labels to the HH so they can drop boxes off at the UPS office

    • D. 

      Returns calls the family to obtain email address to send labels to have our materials sent back

  • 6. 
    What is the "cut-off time" for next day call tag requests?
    • A. 

      End of Day the day before

    • B. 

      First thing in the morning the day of the call tag

    • C. 

      4pm the day before

    • D. 

      5pm the day before

  • 7. 
    When creating a call tag for UPS to go out to a family, what would the Due Date be on the Issue Aware ticket?
    • A. 

      2 weeks from the date of contact with the HH

    • B. 

      5 days from the date of contact with the HH

    • C. 

      The pick up date that the HH chooses

    • D. 

      The day that the Returns department picks

  • 8. 
    Which Department will an IA be assigned to in order to have missing materials sent to a HH?
    • A. 

      Enrollment

    • B. 

      Returns

    • C. 

      Fulfillment

    • D. 

      Academic Placement

  • 9. 
    Which dataview will be used if a student is withdrawing during the Enrollment Process?
    • A. 

      Initiate Student Withdraw DV

    • B. 

      Withdraw During the Enrollment Process DV

    • C. 

      Internet Subsidy for household Access DV

    • D. 

      Intent to Return Customer Support View DV

  • 10. 
    Which data view do you access to start the  withdrawal process for an enrolled student from the program?
    • A. 

      Initiate Household Withdrawal Request

    • B. 

      Initiate Student Withdrawal

    • C. 

      Initiate Household Withdrawal

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