7. Issue Aware, Call Tags, Dv Quiz / Gr-mi
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What is a Call Tag
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Caretaker calls to request a UPS label to send back materials or equipment
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UPS brings UPS labels to the HH to pick up boxes to ship back to CA
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UPS mails out labels to the HH so they can drop boxes off at the UPS office
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Returns calls the family to obtain email address to send labels to have our materials sent back
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This quiz, titled '7. Issue Aware, Call Tags, DV Quiz \/ GR-MI', assesses knowledge on logistics operations such as handling call tags and issue aware tickets within a business context. It focuses on practical scenarios like scheduling UPS pickups and managing customer issues effectively.
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- 2.
What is the "cut-off time" for next day call tag requests?
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End of Day the day before
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First thing in the morning the day of the call tag
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4pm the day before
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5pm the day before
Correct Answer
A. 4pm the day beforeExplanation
The "cut-off time" for next day call tag requests is 4pm the day before. This means that if you want to request a call tag for the next day, you need to make the request before 4pm on the previous day. After this time, the request will not be accepted for the next day and you will have to wait for the following day.Rate this question:
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- 3.
Explain the purpose of creating Issue Aware tickets
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When creating a call tag for UPS to go out to a family, what would the Due Date be on the Issue Aware ticket?
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2 weeks from the date of contact with the HH
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5 days from the date of contact with the HH
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The pick up date that the HH chooses
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The day that the Returns department picks
Correct Answer
A. The pick up date that the HH choosesExplanation
The Due Date on the Issue Aware ticket would be the pick-up date that the HH (household) chooses. This means that the family can select a date for UPS to come and collect the item.Rate this question:
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- 5.
Name at least 2 reasons you would create a new IA.
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Which Department will an IA be assigned to in order to have missing materials sent to a HH?
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Enrollment
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Returns
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Fulfillment
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Academic Placement
Correct Answer
A. FulfillmentExplanation
An IA (Inventory Analyst) will be assigned to the Fulfillment department in order to have missing materials sent to a HH (Household). This department is responsible for ensuring that all orders are fulfilled and shipped out accurately and on time. They handle inventory management, order processing, and shipping logistics, making them the appropriate department to handle the task of sending missing materials to a HH.Rate this question:
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- 7.
Which dataview will be used if a student is withdrawing during the Enrollment Process?
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Initiate Student Withdraw DV
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Withdraw During the Enrollment Process DV
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Internet Subsidy for household Access DV
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Intent to Return Customer Support View DV
Correct Answer
A. Withdraw During the Enrollment Process DVExplanation
The correct answer is "Withdraw During the Enrollment Process DV". This dataview is specifically designed to capture data related to students who are withdrawing during the enrollment process. It will provide information and insights about the reasons for withdrawal, the number of students withdrawing, and any patterns or trends that may be identified. Using this dataview will help in analyzing and understanding the withdrawal process and making any necessary improvements or adjustments to it.Rate this question:
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- 8.
Jennifer Barnes from GACA, has called to report that she is missing materials for her student Dahlia Barnes. The student did not receive the the Language Arts Novels.Create an IA for Dahlia using the script (be sure to log into demo.connexus.com). Indicate the names of the novels.To receive full credit for this question, PROVIDE THE CREATED IA NUMBER in the box below.
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Name two people that you would include as stakeholders on your IA’s.
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Which data view do you access to start the withdrawal process for an enrolled student from the program?
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Initiate Household Withdrawal Request
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Initiate Student Withdrawal
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Initiate Household Withdrawal
Correct Answer
A. Initiate Student WithdrawalExplanation
To start the withdrawal process for an enrolled student from the program, you need to access the "Initiate Student Withdrawal" data view. This view allows you to initiate the withdrawal request specifically for the student, ensuring that the correct student is being withdrawn from the program. The other options, "Initiate Household Withdrawal Request" and "Initiate Household Withdrawal," may be related to withdrawing an entire household or family from the program, but they are not the appropriate view for initiating the withdrawal of an individual student.Rate this question:
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Current Version
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Mar 01, 2024Quiz Edited by
ProProfs Editorial Team -
Jun 17, 2014Quiz Created by
Catherine Halcomb
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