2. Ems Quiz -gr/Mi

19 Questions | Total Attempts: 45

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2. Ems Quiz -gr/Mi

Please answer the following questions to the best of your ability. You will have up to 45 minutes to complete.


Questions and Answers
  • 1. 
    What information is required to successfully locate an account using User Manager?
  • 2. 
    Customer Connections Agents can update an address?
    • A. 

      True

    • B. 

      False

  • 3. 
    Where can you find the last time a User logged into Connexus?
    • A. 

      User Manager / Attendance

    • B. 

      Location / Household Overview / Data Views

    • C. 

      User Overview / Details

    • D. 

      Location / Household Overview / Details

  • 4. 
    What icon is used to review a student's courses?
    • A. 

      Call Log

    • B. 

      Assets

    • C. 

      A+ icon

    • D. 

      Course Placement

  • 5. 
    Which of the following answers is the best place to confirm what technology a family has in their possession?   
    • A. 

      Call Logs

    • B. 

      Issue Aware

    • C. 

      Data Views

    • D. 

      Assets

  • 6. 
    What is the icon for the Virtual Library in the EMS?
    • A. 

      Green Book

    • B. 

      Push Pin

    • C. 

      IA

    • D. 

      The Hat

  • 7. 
    True or False: In reviewing courses for a student,  A and B next to the course name refers the current and next school year?
    • A. 

      True

    • B. 

      False

  • 8. 
    Where can you locate the School Handbook and State Specific Handbooks?
    • A. 

      Message Boards

    • B. 

      Planner

    • C. 

      Virtual Library

    • D. 

      Blue House

  • 9. 
    Utilizing the EMS locate the following account Ryan Packard; select ALL TRUE statements ( there may be more than one!)
    • A. 

      Joseph Packard is a caretaker in the Packard household

    • B. 

      Ryan Packard last logged in on 05/27/2014.

    • C. 

      Ryan Packard is a student in Louisiana Connections Academy (LACA).

    • D. 

      Ryan Packard's username is RyanPackard1

  • 10. 
    In what view should call logs be created under?
    • A. 

      User Overview

    • B. 

      Order Aware

    • C. 

      Issue Aware

    • D. 

      Location / Household Overview

  • 11. 
    True or False: To confirm the shipment status of a material and/or equipment, an agent should access Order Aware.
    • A. 

      True

    • B. 

      False

  • 12. 
    Utilizing the EMS, locate the following account : [email protected] Check ALL TRUE statements pertaining to the account.  ( There may be more than one !)
    • A. 

      The household id is 409338.

    • B. 

      There are 5 students listed on the account.

    • C. 

      Christopher Loeb is a Pre-verified Caretaker.

    • D. 

      Jhenna Zane is an ENROLLED student.

    • E. 

      The last four digits of the Emergency Contact mobile phone number is 7411.

    • F. 

      The Household PIN on the account is 0993

  • 13. 
    Utilizing the EMS: Cheyenne Carter resides in Arizona. TRUE or FALSE Cheyenne's  Caretaker's name is  Jennifer Carter? 
    • A. 

      True

    • B. 

      False

  • 14. 
    Utilizing the EMS, locate household 247592. Select the status of student Hannah Carter
    • A. 

      Enrolled

    • B. 

      Archive

    • C. 

      Pre-Approved

    • D. 

      Withdrawn

  • 15. 
    _________________________ is the Household Name associated to HH number 41873.
  • 16. 
    What is the Household Pin associated with Penelope Wade's account?
    • A. 

      6436

    • B. 

      1234

    • C. 

      1996

    • D. 

      Penny

  • 17. 
    Utilizing the EMS,  locate the business phone number of student Ashley Abasta's  (CapoCA) Physics teacher Joseph Bakhos. What is the telephone number?
  • 18. 
    What is the Household PIN for the Brianna and Andrew Aledo, who is located in Effort, PA
    • A. 

      1104

    • B. 

      1441

    • C. 

      1103

    • D. 

      3011

  • 19. 
    What is the last form/point of contact for the Aledo Family? What was the date and time of the contact?
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