Training Assessment UK Final

The correct answer for the Service Level Agreement (SLA) for a non-urgent 'Case Management' case is 24 hours, 24 hrs, 24h, 24hrs, twenty four hours, twenty-four hours, or 24 hour. This means that for non-urgent cases, the service provider is committed to resolving the case within a maximum time frame of 24 hours.

Sick notes should be provided where the absence continues beyond seven calendar days. This means that if an individual is absent from work due to illness for more than a week, they are required to provide a sick note. The sick note serves as documentation of the illness and helps the employer keep track of the employee's absence. It also ensures that the employee is not taking advantage of sick leave and provides a legitimate reason for their absence.

The Notice Pay is taxable to the redundant member at £31,000. This means that the redundant member will have to pay taxes on the full amount of their Notice Pay, which is £31,000. There is no additional tax on top of this amount.

Death in Service requests should not be submitted via LPS because LPS is not the appropriate platform or system for handling such requests. LPS likely refers to a different system or process that is not designed to handle Death in Service requests. Therefore, it is true that these requests should not be submitted via LPS.

When terminating a member's record, the required fields include the leaving reason, whether the member was notified, the actual date of termination, the date of the last standard process, and the date of the final process. These fields are necessary to accurately document and track the termination process for the member. The projected date and further information may be optional or additional fields that provide more context or details about the termination.

Allianz is the correct answer because it is a well-known insurance company that operates in the UK and provides motor insurance. It is one of the leading insurers in the country and has a strong presence in the market. Therefore, it is highly likely that Allianz was the insurer of UK Motor Insurance for 2014.

The correct answer is Admin Site. The Admin Site is the platform where the Benefits and Rewards Team can make changes to a member's information, handle mid-term adjustments, and generate the benefits report. This site is specifically designed for administrative tasks and provides the necessary tools and functionalities for managing member details and benefits effectively.

The members can extend the PHI cover already supplied by the Company at 75% of their reference salary.

Members who work 5 'short days' per week are treated as flexible members. This means that they have the flexibility to work shorter hours or fewer days compared to full-time members. They may have a reduced workload or a different schedule that allows them to have more free time or accommodate other commitments. This arrangement is often preferred by individuals who need a more flexible work-life balance or have other responsibilities outside of work.

The correct answer is BPM, LPS, MSS. These tools have been discussed in the training session.

The correct answer is False. This means that the signed confirmation letter must be returned to Global HRSS for documentation.

The correct answer is "Providing additional information on the standard template is fine as long as it is factual and in the system." This statement implies that any additional information added to the standard template should be based on facts and should already be present in the system. It suggests that adding subjective or personal information may not be acceptable.

A third party requestor refers to a person, company, government agency, or bank that is not a part of CGI but is requesting a reference letter for an active or inactive CGI member. This means that the requestor is seeking information or a recommendation about a CGI member from someone outside of the organization. The other options, including "Member," "Manager," and "Service Consultants," do not accurately describe this type of requestor.

The correct answer is Intra BU Change. This refers to a change that occurs within a business unit, such as when a member is transferred from one department to another within the same unit. This type of change does not involve moving to a different business unit or organization, but rather involves a shift in responsibilities or roles within the current unit.

The correct answer is "Member's Site" because it is the site specifically designed for members to access and manage their benefits. This site would likely require a login and provide personalized information and tools for members to view and make changes to their benefits, such as selecting coverage options, submitting claims, and accessing resources and support.

The HR Director approves the request for shift allowance. This indicates that the HR Director has the authority to review and make decisions regarding shift allowances for members. The BU Lead, HR Manager, and Service Consultants are not mentioned in the context of approving shift allowances, suggesting that they do not have the authority to do so.

Based on the information provided, the member's hiring date is 18 April 2014. Generally, holiday entitlement is calculated based on the number of days an employee has worked in a given year. Since the member has worked for the entire year of 2014, their holiday entitlement should be the full 18 days.

When the full-time member reduces their working hours to 3 days per week, they will work a total of 21 hours per week. The annual entitlement of 25 days plus 8 public holidays remains the same. To calculate the new entitlement, we need to find the proportion of the full-time hours to the reduced hours. The full-time member works 37.5 hours per week, while the reduced hours are 21 hours per week. So, the proportion is 21/37.5. Multiplying this proportion by the original entitlement of 25 days gives us 14 days. Adding the 8 public holidays, the new entitlement is 14 + 8 = 22 days. Therefore, the correct answer is 18.5 days.

The Payroll Team is responsible for processing bonus payments in the UK. This team specifically handles all aspects related to employee compensation, including bonuses, salaries, and other financial benefits. They ensure that the correct amount is paid to each employee and that all legal and tax requirements are met. The Project and Expense Team may handle other financial matters related to projects and expenses, while the Finance Team generally oversees the overall financial management of the organization. However, when it comes to bonus payments in the UK, it is the Payroll Team's responsibility.

The total company sick pay is limited to 6 months in a rolling 12 month period. This means that an employee can receive sick pay for a maximum of 6 months within a 12 month period. After reaching this limit, they would no longer be eligible for sick pay until the 12 month period resets.

The statement suggests that if a current member's holiday has been overbooked, the equivalent number of days will be deducted from their salary. However, the correct answer is False. This means that the statement is not true, and the equivalent number of days will not be deducted from the member's salary if their holiday has been overbooked.

The statement is false because deducting the equivalent number of days from a member's salary for an overbooked holiday would be unfair and unjust. It is not the responsibility of the member to bear the consequences of an overbooking situation. The correct course of action would be to find a suitable solution that does not negatively impact the member's salary.

Brassring is the correct answer because it is stated in the given information that it is the recruitment tool currently being used by the UK Recruitment Team. This implies that Brassring is the core system supporting the different aspects of recruitment for the team.

HMRC stands for Her Majesty's Revenue and Customs. It is a non-ministerial department of the UK Government that is responsible for the collection of taxes, the payment of some forms of state support, and the administration of other regulatory regimes including the national minimum wage. The explanation is that HMRC is the correct answer because it aligns with the given description of the department and its responsibilities.

The Data Protection Act is the correct answer because it is an act of Parliament that specifically defines UK law on the processing of data on identifiable living people. It is considered the main piece of legislation that governs the protection of personal data in the UK. The other options, such as Datum Processing Act, Data Policy Act, and Data Provider Act, do not accurately describe the specific legislation in question.

The correct answer is "New Joiners Notification" because it is stated that this form is required when onboarding new hires. The term "New Joiners Notification" implies that it is a notification or form specifically for new employees who are joining the company. The other options, "New Hire Form" and "New Joiner Information Sheet," do not specifically indicate that it is a notification for new hires.

When a member's termination date is not entered before the payroll cut-off, it can result in overpayment. This is because the system will continue to pay the member even after their termination date, leading to unnecessary payments. Additionally, the situation can escalate if the overpayment is not promptly addressed and resolved.

The two employee types for UK are Full Time and Part Time. These terms refer to the different work arrangements that employees in the UK can have. Full-time employees work a standard number of hours per week, while part-time employees work fewer hours. This classification is important for various purposes, such as determining benefits, leave entitlements, and employment rights for each type of employee.

The answer is Passport because it is mentioned in the given information that the identification document number, issue date, expiry date, and place of issue are mandatory for UK members to input. The passport is a major identification document that contains all these details, making it necessary for providing accurate and secure information.

ALBERT and LPS Accruals are the tools used to calculate holiday entitlement. ALBERT is likely a software or system specifically designed for this purpose, while LPS Accruals could be another software or feature within a larger system that helps track and calculate employee accruals. The other options, Discoverer Viewer and LPS Contract Page, do not seem to be directly related to calculating holiday entitlement.