Jack Key Kia - DP- Trade In

8 Questions | Total Attempts: 76

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Jack Key Kia - DP- Trade In


Questions and Answers
  • 1. 
    On average, two out of every three clients will trade in their current vehicle when purchasing a new one. 
    • A. 

      True

    • B. 

      False

  • 2. 
    In order to feel confident and capable when dealing with the trade you should: 
    • A. 

      Have a pre-set plan to handle negotiating deals with a trade

    • B. 

      Do you best to pursue client who won’t be trading in their vehicle

    • C. 

      Always let the client set the value for the trade in

    • D. 

      All of these

  • 3. 
    If a client is adamant about getting a certain price for their trade be patient and remember: 
    • A. 

      They may be quoting Kelley Blue Book values which are just a guide/estimate of value

    • B. 

      Many clients just want enough to pay off what they owe on the vehicle

    • C. 

      Often clients do not realize what poor condition their vehicle is truly in

    • D. 

      All of these

  • 4. 
    Is it important that you do a vehicle “devaluation" walk around on a client trade? Why? (Select all that apply)
    • A. 

      Yes, It allows you to understand the condition of the client’s trade.

    • B. 

      No, it doesn’t matter what you or the client think of the vehicle ultimately the sales manager sets the price.

    • C. 

      Yes, It gives you the opportunity to point out flaws in the vehicle that your client may have overlooked.

    • D. 

      No, It will offend the client if you tell them that their vehicle is in poor condition

  • 5. 
    Clients will always want to pay the most for our vehicle and receive the minimal amount for their trade. We, on the other hand, want the exact opposite.  
    • A. 

      True

    • B. 

      False

  • 6. 
    When doing a trade in “devaluation” you should: 
    • A. 

      Point out wear, tears and stains in the upholstery

    • B. 

      Start the vehicle and test the windows and all other electronic functions

    • C. 

      Touch each dent, mark and scratch on the exterior

    • D. 

      All of these

  • 7. 
    The client would not be trading in their vehicle if they were completely happy with it. Investing the time necessary to do an effective “devaluation” can help you discover the reason they are trading it and help you close the sale.
    • A. 

      True

    • B. 

      False

  • 8. 
    What are some reasons a client may consider trading in their vehicle even if the devaluation was not in their favor? 
    • A. 

      Their current vehicle needs repairs and/or is out of warranty.

    • B. 

      They appreciate that you took the time and made the effort to walk thru their trade with them versus just saying their vehicle wasn’t worth what they asked for.

    • C. 

      Their current vehicle no longer fits their current lifestyle.

    • D. 

      All of these

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