The Agent
The Merchant
The Merchant & The Agent
None of the Above
True
False
Who called
Why they called
The time and date of the call
The advice you provided
How the call was resolved
Any necessary follow up needed
Tell them you are a supervisor
Let them know you spoke with the supervisor and they will tell you the same thing
Give an additional offer of assistance to resolve the issue, if the merchant declines, transfer the call to an available supervisor
Immediately transfer the call to an available supervisor
True
False
Good Money
NACHA Block
Collections issue
Risk issue
When Funds are being held in order to pay off a collections issue
When an account is placed on reserve because of an IRS TIN mis-match
When funds are returned by the receiving bank due to a stop or hold placed on the account.
24 hours of less
24-48 hours
48-72 hours
It is effective the beginning of the next billing cycle
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