The 'Friday Follow Up 8.29.2014' quiz assesses knowledge on customer service procedures, focusing on merchant statement handling, supervisor call requests, and processing frequency changes. It is designed to enhance problem-solving and communication skills in a business context.
When Funds are being held in order to pay off a collections issue
When an account is placed on reserve because of an IRS TIN mis-match
When funds are returned by the receiving bank due to a stop or hold placed on the account.
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True
False
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Who called
Why they called
The time and date of the call
The advice you provided
How the call was resolved
Any necessary follow up needed
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True
False
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24 hours of less
24-48 hours
48-72 hours
It is effective the beginning of the next billing cycle
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The Agent
The Merchant
The Merchant & The Agent
None of the Above
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Good Money
NACHA Block
Collections issue
Risk issue
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Quiz Review Timeline (Updated): Nov 15, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
Primebeef Co. Customer Service
Serving only quality products and excellent courtesy.
Remember to read each question and answer carefully. Take note of the feedback after each question.
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