1.
What are the three essential ingredients of any computer system?
a) Hardware
b) Peripherals
c) Software
d) Printer
A. 
B. 
C. 
D. 
2.
What are the four basic functions that are responsible for everything computers do?
a) Receive input
b) Process information
c) Produce output
d) Store information
A. 
B. 
C. 
D. 
3.
A computer is a programmable electronic machine that:
a) takes in data and instructions (input)
b) works with the data (processing)
c) puts out information (output)
d) stores information
A. 
B. 
C. 
D. 
4.
Every computer system contains hardware components that specialise in four functions, what are they?
a) Input devices - feed data into the computer.
b) Output devices - produce output
c) A processor or central processing unit (CPU) - processes information
d) Memory and storage devices - used to store information, but they serve different purposes.
A. 
B. 
C. 
D. 
5.
What are the steps to create a Desktop Shortcut for a File or Folder?
a) Navigate to the file or folder on your computer.
b) Right click the file or folder. A menu will appear.
c) Skim down the menu that appears and left click the Send To item on the list.
d) Left click the Desktop (create shortcut) item on the list.
A. 
B. 
C. 
D. 
6.
Peripheral devices are categorized as:
a) Input devices
b) Output devices
c) Storage devices
d) Printing devices
A. 
B. 
C. 
D. 
7.
Input devices can be further classified as being:
a) Keyboard entry devices
b) Pointing devices
c) Source data entry
d) Multimedia input
A. 
B. 
C. 
D. 
8.
The purposes of memory are to provide storage of data, instruction and the result of processing. There are two main categories of memory:
A. 
Internal/Main/Primary memory
B. 
External/Secondary/Auxiliary Memory/Backing store
C. 
D. 
9.
Output devices are divided into four categories. These are:
A. 
B. 
C. 
D. 
E. 
Printing Copy Output Devices
10.
The position of the mouse is shown on the screen by the mouse pointer. The mouse is used to:
A. 
Select options from a menu or a set of icons
B. 
Position the cursor when editing text
C. 
Draw shapes in a design package
D. 
Type a letter in a word processing application
11.
Hardware consumables refer to any resource, such as paper or ink cartridges used in printers, that by its nature is usable only for a limited number of occasions.
12.
Another term for ergonomics is human engineering.
13.
Computer keyboards are similar to electric typewriter keyboards except that they contain additional keys. The keys are often classified as follows:
A. 
Alphanumeric keys – letters and numbers
B. 
Punctuation keys – comma, full- stop, semicolon, etc.
C. 
Special keys – function keys, control keys arrow keys, cap lock keys, etc.
D. 
Typying keys - used for typing
14.
Peripherals are any device connected to and under the control of the Central Processing Unit (CPU).
15.
The following are points for you to consider when selecting equipment/resources to use:
a) Identify source for data to be entered
b) Accuracy and speed
c) The correct equipment to complete given task/assignment
d) The output that is required
A. 
B. 
C. 
D. 
16.
In order to use equipment/resources effectively, the correct installation of these pieces of equipment is necessary. You must know where on the system unit to attach the peripheral device. Most, if not all peripheral devices are plugged in to the back of the system unit.
17.
All equipment comes with some kind of instruction from the manufacturer. These include:
a) Manufacturer’s guidelines for service
b) Procedure manuals
c) Warranty
d) Guarantee
A. 
B. 
C. 
D. 
18.
All equipment is subject to wear and tear therefore; there will be times when a piece of equipment may become defective. Your responsibility is to be able to identify that a problem exists and follow the organization’s procedures for handling it.
19.
In order to deal with defects effectively, most organizations have a process that is enforced. Usually the process requires you to:
a) Identify defects
b) Document defects
c) Report defects
d) Fix it yourself
A. 
B. 
C. 
D. 
20.
The operation of equipment should be guided by the following:
a) Manufacturer’s operation manual which sets out the instructions and procedures for operating the equipment
b) Organization’s policy regarding the operation of the equipment.
c) Training notes on the operation of the equipment.
d) The internet
A. 
B. 
C. 
D. 
21.
Let us suppose that you are allowed to attempt basic troubleshooting and your printer is malfunctioning, or its service has been disrupted, what can you do?
A. 
Reset the printer default
B. 
C. 
D. 
Replace paper or Clear Paper Jam
22.
The efficiency and durability of any peripheral device is largely dependent on the monitoring of that equipment, as well as the routine maintenance checks and servicing that it receives. When monitoring equipment, the following should be checked for:
a) Faults
b) Wear and tear
c) Adequacy
d) Age
A. 
B. 
C. 
D. 
23.
Maintenance of equipment/resources may include:
A. 
Cleaning equipment regularly
B. 
C. 
D. 
E. 
Organizing request for servicing
24.
The following is a list of some common cleaning/maintenance materials:
a) Compress air or vacuum cleaner
b) Floppy/CD ROM cleaner
c) Cleaning solution (usually alcohol is recommended)
d) Soft cloth
A. 
B. 
C. 
D. 
25.
Record keeping may include:
A. 
Transfer of asset logbook – This is used for recording the movement of equipment from its original location
B. 
Fixed asset register – This gives a listing of all the equipment within an organization and their location
C. 
Daily logbook – This keeps track of all the equipment that have been repaired or upgraded
D.