Ehh For Nhh Pre-test

22 Questions | Total Attempts: 42

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Ehh For Nhh Pre-test

Questions and Answers
  • 1. 
    Do you feel comfortable navigating and understanding the information in Personal Lines Policy Viewer and/or Mainframe with regard to existing policies?  Type "Yes" or "No"
  • 2. 
    EHH can answer basic policy questions (coverage, deductibles, risk description)  for which type(s) of policies? Choose all that apply.
    • A. 

      Property

    • B. 

      Motorcycles/Mopeds/ATVs

    • C. 

      Auto

    • D. 

      Misc. Vehicles (boats, RVs, etc.)

  • 3. 
    What types of policies can EHH make changes on? Choose all that apply.
    • A. 

      Property

    • B. 

      Motorcycles/Mopeds/ATVs

    • C. 

      Auto

    • D. 

      Misc. Vehicles (Boats, RVs, Snowmobiles, etc.)

  • 4. 
    How many days (from the date of purchase) do newly acquired vehicles have coverage for, so long as there is an active auto policy?
    • A. 

      90 Days

    • B. 

      14 Days

    • C. 

      25 Days

    • D. 

      30 Days

  • 5. 
    American Family provides coverage for driving where? Choose all that apply.
    • A. 

      United States and its Territories

    • B. 

      Mexico

    • C. 

      Europe

    • D. 

      Canada

  • 6. 
    Which State(s) require a one month down payment for any additional vehicle (excluding vehicle changes)?
    • A. 

      Ohio

    • B. 

      Georgia

    • C. 

      Washington

    • D. 

      All States require a down payment for additional vehicles

  • 7. 
    How many days of coverage does a replaced vehicle have when it is removed from the policy due to a vehicle change?
    • A. 

      30 Days

    • B. 

      14 Days

    • C. 

      90 Days

    • D. 

      25 Days

  • 8. 
    When renting a vehicle, coverage for the rental vehicle applies to who? Choose all that apply.
    • A. 

      Named Insured

    • B. 

      Listed Operators

    • C. 

      Unlisted, Resident Relatives (relatives living in the same house)

    • D. 

      Unlisted, Non-relative Residents (Unrelated people living in the same house)

  • 9. 
    EHH can send a declarations page to a listed operator.
    • A. 

      True

    • B. 

      False

  • 10. 
    Does EHH do Reissues, Reinstatements, or both?
    • A. 

      EHH does Reissues and not Reinstatements

    • B. 

      EHH does Reinstatements and not Reissues

    • C. 

      EHH does both Reissues and Reinstatements

  • 11. 
    EHH can do a vehicle change/add for a wife, who is a listed operator, when her husband is the named insured.
    • A. 

      True

    • B. 

      False

  • 12. 
    EHH can discuss claims issues.
    • A. 

      True

    • B. 

      False

  • 13. 
    EHH can issue policy documentation (POI or Dec page) to a named insured.
    • A. 

      True

    • B. 

      False

  • 14. 
    A Named insured just bought a vehicle last Tuesday and wants to add it to his policy. He does have active policies. What should be the effective date of the policy?
    • A. 

      Today

    • B. 

      Tomorrow at 12:01 AM

    • C. 

      Date of Purchase (Last Tuesday)

  • 15. 
    A Named Insured calls in to place coverage back on his 1990 Honda that he has owned for 20 years. He removed it 2 months ago as it was not in working condition.  What should the effective date of the policy be?
    • A. 

      Tomorrow at 12:01 AM

    • B. 

      Today

    • C. 

      The date the vehicle was removed

  • 16. 
    EHH can place vehicles in and remove vehicles from comprehensive only (storage) coverage.
    • A. 

      True

    • B. 

      False

  • 17. 
    With regard to auto policies, EHH can do all of the following except?
    • A. 

      Changes

    • B. 

      Cancels

    • C. 

      Reissues

    • D. 

      Adds

  • 18. 
    EHH can assist listed lien holders with policy inquiries.
    • A. 

      True

    • B. 

      False

  • 19. 
    How does EHH handle Letter of Experience (LOE) requests?
    • A. 

      Refer the customer to the agent

    • B. 

      Process the LOE in mainframe

    • C. 

      Submit an LOE request via email to underwriting

    • D. 

      Refer the customer to Personal Lines

  • 20. 
    In which State(s) are vehicles 10 years and older ineligible for Emergency Road Service? Choose all that apply.
    • A. 

      Washington

    • B. 

      Georgia

    • C. 

      Ohio

    • D. 

      All States

  • 21. 
    EHH can make policy changes to a policy with a past due account so long as it is NOT past the policy expiration date.
    • A. 

      True

    • B. 

      False

  • 22. 
    What effective date is used when reissuing a cancelled policy?
    • A. 

      Today

    • B. 

      Tomorrow at 12:01 AM

    • C. 

      Date of cancellation

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