Ehh For Nhh Pre-test
- 1.Do you feel comfortable navigating and understanding the information in Personal Lines Policy Viewer and/or Mainframe with regard to existing policies? Type "Yes" or "No"
- 2.EHH can answer basic policy questions (coverage, deductibles, risk description) for which type(s) of policies? Choose all that apply.
- A.
Property
- B.
Motorcycles/Mopeds/ATVs
- C.
Auto
- D.
Misc. Vehicles (boats, RVs, etc.)
- 3.What types of policies can EHH make changes on? Choose all that apply.
- A.
Property
- B.
Motorcycles/Mopeds/ATVs
- C.
Auto
- D.
Misc. Vehicles (Boats, RVs, Snowmobiles, etc.)
- 4.How many days (from the date of purchase) do newly acquired vehicles have coverage for, so long as there is an active auto policy?
- A.
90 Days
- B.
14 Days
- C.
25 Days
- D.
30 Days
- 5.American Family provides coverage for driving where? Choose all that apply.
- A.
United States and its Territories
- B.
Mexico
- C.
Europe
- D.
Canada
- 6.Which State(s) require a one month down payment for any additional vehicle (excluding vehicle changes)?
- A.
Ohio
- B.
Georgia
- C.
Washington
- D.
All States require a down payment for additional vehicles
- 7.How many days of coverage does a replaced vehicle have when it is removed from the policy due to a vehicle change?
- A.
30 Days
- B.
14 Days
- C.
90 Days
- D.
25 Days
- 8.When renting a vehicle, coverage for the rental vehicle applies to who? Choose all that apply.
- A.
Named Insured
- B.
Listed Operators
- C.
Unlisted, Resident Relatives (relatives living in the same house)
- D.
Unlisted, Non-relative Residents (Unrelated people living in the same house)
- 9.EHH can send a declarations page to a listed operator.
- A.
True
- B.
False
- 10.Does EHH do Reissues, Reinstatements, or both?
- A.
EHH does Reissues and not Reinstatements
- B.
EHH does Reinstatements and not Reissues
- C.
EHH does both Reissues and Reinstatements
- 11.EHH can do a vehicle change/add for a wife, who is a listed operator, when her husband is the named insured.
- A.
True
- B.
False
- 12.EHH can discuss claims issues.
- A.
True
- B.
False
- 13.EHH can issue policy documentation (POI or Dec page) to a named insured.
- A.
True
- B.
False
- 14.A Named insured just bought a vehicle last Tuesday and wants to add it to his policy. He does have active policies. What should be the effective date of the policy?
- A.
Today
- B.
Tomorrow at 12:01 AM
- C.
Date of Purchase (Last Tuesday)
- 15.A Named Insured calls in to place coverage back on his 1990 Honda that he has owned for 20 years. He removed it 2 months ago as it was not in working condition. What should the effective date of the policy be?
- A.
Tomorrow at 12:01 AM
- B.
Today
- C.
The date the vehicle was removed
- 16.EHH can place vehicles in and remove vehicles from comprehensive only (storage) coverage.
- A.
True
- B.
False
- 17.With regard to auto policies, EHH can do all of the following except?
- A.
Changes
- B.
Cancels
- C.
Reissues
- D.
Adds
- 18.EHH can assist listed lien holders with policy inquiries.
- A.
True
- B.
False
- 19.How does EHH handle Letter of Experience (LOE) requests?
- A.
Refer the customer to the agent
- B.
Process the LOE in mainframe
- C.
Submit an LOE request via email to underwriting
- D.
Refer the customer to Personal Lines
- 20.In which State(s) are vehicles 10 years and older ineligible for Emergency Road Service? Choose all that apply.
- A.
Washington
- B.
Georgia
- C.
Ohio
- D.
All States
- 21.EHH can make policy changes to a policy with a past due account so long as it is NOT past the policy expiration date.
- A.
True
- B.
False
- 22.What effective date is used when reissuing a cancelled policy?
- A.
Today
- B.
Tomorrow at 12:01 AM
- C.
Date of cancellation
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