Product Knowledge Quiz - June 2014

19 Questions | Total Attempts: 40

SettingsSettingsSettings
Please wait...
Product Knowledge Quizzes & Trivia

Here is the June Product Knowledge Quiz. Please complete by June 16, 2014.


Questions and Answers
  • 1. 
    Nail down a great rate with an ALEC Home Equity Line of Credit.  Fixed Rate of 1.99% for _____ months
  • 2. 
    Our newest campaign will do what?
    • A. 

      Add Email address to member accounts

    • B. 

      Add official Passwords to member accounts

    • C. 

      Verify POD on member accounts

    • D. 

      Verify drivers licenses on member accounts

  • 3. 
    Car Quotes has been replaced by what new online service?
    • A. 

      Car Quotes Pro

    • B. 

      CUNA Car Buying Made Easy

    • C. 

      TrueCar

    • D. 

      Cars.com

  • 4. 
    True/False - Members who open a new Rewards Visa receive 1.95% on purchases during the first six months the account is opened.
    • A. 

      True

    • B. 

      False

  • 5. 
    Congrats came from Bruce regarding our last campaign.  We validated how many memberships during the Spring Clean Up Campaign?
  • 6. 
    You were just chosen as the recipient for this quarters Focus Award.  What will you receive as a result? Check all that apply.
    • A. 

      Framed Certificate

    • B. 

      Acrylic Award

    • C. 

      Name Displayed in Trophy Case

    • D. 

      Picture on our Media Boards

    • E. 

      PTO Day

    • F. 

      $500.00 deposited into your account

  • 7. 
    What is the dollar limit for Domestic Wires in Wire Exhange for Service Center Staff?
    • A. 

      $250,000

    • B. 

      $1,000,000

    • C. 

      $300,000

    • D. 

      No limit exists

  • 8. 
    True/False - ALEC charges $25.00 for incoming wires.  $55.00 for incoming international wires.
    • A. 

      True

    • B. 

      False

  • 9. 
    With our new TrueCar Services, members see an average savings of how much off the MSRP?
  • 10. 
    What is the number to text to for Text Banking?
    • A. 

      87431

    • B. 

      37413

    • C. 

      8675309

    • D. 

      81373

  • 11. 
    True or False - We offer this service:     You can set up alerts to notify you when select activity occurs on your accounts. For example, ALEC can send you an alert when your account balance goes below a predetermined threshold amount, such as $50. You can receive alerts on your mobile phone or sent to an e-mail address.
    • A. 

      True

    • B. 

      False

  • 12. 
    True/False  When a member signs up for e-statements, they are able to view their current or previous statements right away?
    • A. 

      True

    • B. 

      False

  • 13. 
    Last August, this employee posted a delicious recipe for Perfect Cheesecake.  Who was it?    Don't forget to post your favorite recipes for all to share!
    • A. 

      Joe Trosclair

    • B. 

      Addam Painter

    • C. 

      Christa Mendoza

    • D. 

      Donna Gile

  • 14. 
    When processing HomeQ payments, what screen should you look at before submitting the payment?
    • A. 

      SmartALEC

    • B. 

      Google

    • C. 

      Interest Tab - Payment Entry Detail (Remaining amount owed)

    • D. 

      Payment Tab - Payment Entry Detail (FCCBNC)

  • 15. 
    If a member is late on their HQ payment and they still owe from the previous month how should this payment be processed?
    • A. 

      Apply all to interest

    • B. 

      Apply interest owed from previous month, remainder to new month’s interest

    • C. 

      Apply all to principle

    • D. 

      Apply interest owed from previous month, remainder to Principle

  • 16. 
    How should a HomeQ payment be applied when a member mails in more than one payment in the same month, and their interest has already been satisfied?
    • A. 

      Apply to interest for the next month

    • B. 

      Make normal payment without selecting interest/ principle box?

    • C. 

      Verify with member if payment is meant to be a principle only payment

    • D. 

      Apply all to principle

  • 17. 
    What website should the members visit to redeem Rewards Points?
    • A. 

      CURewardsMall.com

    • B. 

      CURewards.com

    • C. 

      CURewards.org

    • D. 

      ALEC.CURewards.com

  • 18. 
    The standard fee to make a deposit at a shared branch is how much?
    • A. 

      $1.00

    • B. 

      $1.50

    • C. 

      $2.00

    • D. 

      No Fee to make a deposit