Product Knowledge Quiz - June 2014
Here is the June Product Knowledge Quiz. Please complete by June 16, 2014.
- 1.Nail down a great rate with an ALEC Home Equity Line of Credit. Fixed Rate of 1.99% for _____ months
- 2.Our newest campaign will do what?
- A.
Add Email address to member accounts
- B.
Add official Passwords to member accounts
- C.
Verify POD on member accounts
- D.
Verify drivers licenses on member accounts
- 3.Car Quotes has been replaced by what new online service?
- A.
Car Quotes Pro
- B.
CUNA Car Buying Made Easy
- C.
TrueCar
- D.
Cars.com
- 4.True/False - Members who open a new Rewards Visa receive 1.95% on purchases during the first six months the account is opened.
- A.
True
- B.
False
- 5.Congrats came from Bruce regarding our last campaign. We validated how many memberships during the Spring Clean Up Campaign?
- 6.You were just chosen as the recipient for this quarters Focus Award. What will you receive as a result? Check all that apply.
- A.
Framed Certificate
- B.
Acrylic Award
- C.
Name Displayed in Trophy Case
- D.
Picture on our Media Boards
- E.
PTO Day
- F.
$500.00 deposited into your account
- 7.What is the dollar limit for Domestic Wires in Wire Exhange for Service Center Staff?
- A.
$250,000
- B.
$1,000,000
- C.
$300,000
- D.
No limit exists
- 8.True/False - ALEC charges $25.00 for incoming wires. $55.00 for incoming international wires.
- A.
True
- B.
False
- 9.With our new TrueCar Services, members see an average savings of how much off the MSRP?
- 10.What is the number to text to for Text Banking?
- A.
87431
- B.
37413
- C.
8675309
- D.
81373
- 11.True or False - We offer this service: You can set up alerts to notify you when select activity occurs on your accounts. For example, ALEC can send you an alert when your account balance goes below a predetermined threshold amount, such as $50. You can receive alerts on your mobile phone or sent to an e-mail address.
- A.
True
- B.
False
- 12.True/False When a member signs up for e-statements, they are able to view their current or previous statements right away?
- A.
True
- B.
False
- 13.Last August, this employee posted a delicious recipe for Perfect Cheesecake. Who was it? Don't forget to post your favorite recipes for all to share!
- A.
Joe Trosclair
- B.
Addam Painter
- C.
Christa Mendoza
- D.
Donna Gile
- 14.When processing HomeQ payments, what screen should you look at before submitting the payment?
- A.
SmartALEC
- B.
Google
- C.
Interest Tab - Payment Entry Detail (Remaining amount owed)
- D.
Payment Tab - Payment Entry Detail (FCCBNC)
- 15.If a member is late on their HQ payment and they still owe from the previous month how should this payment be processed?
- A.
Apply all to interest
- B.
Apply interest owed from previous month, remainder to new month’s interest
- C.
Apply all to principle
- D.
Apply interest owed from previous month, remainder to Principle
- 16.How should a HomeQ payment be applied when a member mails in more than one payment in the same month, and their interest has already been satisfied?
- A.
Apply to interest for the next month
- B.
Make normal payment without selecting interest/ principle box?
- C.
Verify with member if payment is meant to be a principle only payment
- D.
Apply all to principle
- 17.What website should the members visit to redeem Rewards Points?
- A.
CURewardsMall.com
- B.
CURewards.com
- C.
CURewards.org
- D.
ALEC.CURewards.com
- 18.The standard fee to make a deposit at a shared branch is how much?
- A.
$1.00
- B.
$1.50
- C.
$2.00
- D.
No Fee to make a deposit
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