Phones Review: Chapter 4

17 Questions | Total Attempts: 66

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Phones Review: Chapter 4

Questions and Answers
  • 1. 
    Please explain what it means when an item is on back order with an arrival date.
  • 2. 
    When do we charge a customer for an item that is on back order?
  • 3. 
    For an order shipping within the contiguous 48 states that contains an in-stock item and a back ordered item, when would the in-stock item ship?
  • 4. 
    For an order shipping internationally with an in-stock and out of stock item, when would the in-stock item ship?
  • 5. 
    What does a back order date of June 19th mean? Is the item guaranteed to arrive in our warehouse on that day?
  • 6. 
    If a customer places an order for an item with a back order date of June 19th and they select FedEx Overnight delivery, is it guaranteed to arrive to them on the 20th? Why/why not?
  • 7. 
    How does the "Product Hold" function work and where is it located?
  • 8. 
    What does '15 days' or '30 days' refer to in the Look-Up window?
  • 9. 
    What is the "Late Date", why is it important and where is it located?
  • 10. 
    If an order with all in-stock items is placed on a Monday at 10am, what will the late date display?
  • 11. 
    If an order is placed on January 2nd and it includes both in-stock items and a back ordered item that is due to arrive on January 17th, what will the late date be?
  • 12. 
    If you set up an order with in-stock items, a 15-day item, and the product hold off, what email template may you use for the confirmation email?
  • 13. 
    Suppose it's February 12th and you set up an order with in-stock items and a 30-day back-ordered item; what will the system auto-fill for the 'Late Date' when the order is saved?What will you change the 'Late Date' to?
  • 14. 
    Please refer to order #2169662: When did the Asics ASX Brief charge and ship?When did the Nathan Triangle 22oz charge and ship?
  • 15. 
    Please list the 4 conditions that must be present on an order that would make it necessary to split it.
  • 16. 
    Is it possible for one order to have multiple invoices. If yes, in what situation?
  • 17. 
    If an order has 4 items total and 1 is on back order with a "product hold" highlighted, the in-stock items will ship automatically.
    • A. 

      True

    • B. 

      False

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