Orderahead Orientation: Part I

12 Questions | Total Attempts: 295

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Orderahead Orientation: Part I

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Questions and Answers
  • 1. 
    The OrderAhead Delivery Support Number is 650-800-3843.
    • A. 

      True

    • B. 

      False

  • 2. 
    When should you arrive to work?
    • A. 

      In time for the first job

    • B. 

      When the schedule says

    • C. 

      15 minutes before your shift

    • D. 

      30 minutes before your shift

  • 3. 
    I should do whatever it takes, including breaking the law, in order to be on time for delivery.
    • A. 

      True

    • B. 

      False

  • 4. 
    If I know that I am going to be late for my dropoff time, I should...
    • A. 

      Speed and get there ASAP

    • B. 

      Eat the food before it gets cold

    • C. 

      Notify the customer immediately

    • D. 

      Wait for the next order

  • 5. 
    If the customer requests a refund, I should...
    • A. 

      Issue a refund no questions asked

    • B. 

      Pretend like I didn't hear them

    • C. 

      Hear the customer out and issue a refund if it is legitimate

    • D. 

      Call OrderAhead Support to let them take care of it

  • 6. 
    Which of the following items do you need to bring to each shift?
    • A. 

      Smartphone (fully charged!)

    • B. 

      PEX Card

    • C. 

      Insulation Blanket

    • D. 

      Pen and/or pencil

    • E. 

      Heat Bag

    • F. 

      A snack in case of emergency

  • 7. 
    ]I can accept tips, but I should not ask for them.
    • A. 

      True

    • B. 

      False

  • 8. 
    What do I need to do before leaving the restaurant?
    • A. 

      Ensure that you have the correct number of items

    • B. 

      Make sure that you have utensils, straws, and napkins

    • C. 

      Place the food into the heat bag and wrap it with the insulation blanket

    • D. 

      All of the above

  • 9. 
    I can leave customer or driver feedback for OrderAhead by
    • A. 

      Writing it into the RoadRunner app

    • B. 

      Sending an email to OrderAhead

    • C. 

      Texting or calling OrderAhead support

    • D. 

      Writing in my journal

  • 10. 
    I must turn my availability schedule by Saturday at 5 PM. 
    • A. 

      True

    • B. 

      False

  • 11. 
    Why are mistakes in delivery bad?
    • A. 

      We refund the customer their full payment

    • B. 

      We will have to deduct the delivery payment from your paycheck

    • C. 

      You will have to return to the restaurant to fix your mistake

    • D. 

      OrderAhead potentially loses a future customer

  • 12. 
    What should you do if you are unable to locate the customer?
    • A. 

      Eat the food

    • B. 

      Contact the user and/or OrderAhead

    • C. 

      Leave the food at the front door

    • D. 

      Throw the food away

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