Orderahead Orientation: Part I

12 Questions | By Franklinanklin | Updated: Mar 20, 2022 | Attempts: 337

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Questions and Answers

1.

The OrderAhead Delivery Support Number is 650-800-3843.
- A.
  
  True
- B.
  
  False
2.

When should you arrive to work?
- A.
  
  In time for the first job
- B.
  
  When the schedule says
- C.
  
  15 minutes before your shift
- D.
  
  30 minutes before your shift
3.

I should do whatever it takes, including breaking the law, in order to be on time for delivery.
- A.
  
  True
- B.
  
  False
4.

If I know that I am going to be late for my dropoff time, I should...
- A.
  
  Speed and get there ASAP
- B.
  
  Eat the food before it gets cold
- C.
  
  Notify the customer immediately
- D.
  
  Wait for the next order
5.

If the customer requests a refund, I should...
- A.
  
  Issue a refund no questions asked
- B.
  
  Pretend like I didn't hear them
- C.
  
  Hear the customer out and issue a refund if it is legitimate
- D.
  
  Call OrderAhead Support to let them take care of it
6.

Which of the following items do you need to bring to each shift?
- A.
  
  Smartphone (fully charged!)
- B.
  
  PEX Card
- C.
  
  Insulation Blanket
- D.
  
  Pen and/or pencil
- E.
  
  Heat Bag
- F.
  
  A snack in case of emergency
7.

]I can accept tips, but I should not ask for them.
- A.
  
  True
- B.
  
  False
8.

What do I need to do before leaving the restaurant?
- A.
  
  Ensure that you have the correct number of items
- B.
  
  Make sure that you have utensils, straws, and napkins
- C.
  
  Place the food into the heat bag and wrap it with the insulation blanket
- D.
  
  All of the above
9.

I can leave customer or driver feedback for OrderAhead by
- A.
  
  Writing it into the RoadRunner app
- B.
  
  Sending an email to OrderAhead
- C.
  
  Texting or calling OrderAhead support
- D.
  
  Writing in my journal
10.

I must turn my availability schedule by Saturday at 5 PM.
- A.
  
  True
- B.
  
  False
11.

Why are mistakes in delivery bad?
- A.
  
  We refund the customer their full payment
- B.
  
  We will have to deduct the delivery payment from your paycheck
- C.
  
  You will have to return to the restaurant to fix your mistake
- D.
  
  OrderAhead potentially loses a future customer
12.

What should you do if you are unable to locate the customer?
- A.
  
  Eat the food
- B.
  
  Contact the user and/or OrderAhead
- C.
  
  Leave the food at the front door
- D.
  
  Throw the food away