This orientation quiz for OrderAhead assesses new employees on key operational protocols. It covers timely arrival, legal compliance during deliveries, communication with customers, and handling refunds. Essential for ensuring efficient and compliant service delivery.
True
False
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True
False
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True
False
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Eat the food
Contact the user and/or OrderAhead
Leave the food at the front door
Throw the food away
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In time for the first job
When the schedule says
15 minutes before your shift
30 minutes before your shift
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Issue a refund no questions asked
Pretend like I didn't hear them
Hear the customer out and issue a refund if it is legitimate
Call OrderAhead Support to let them take care of it
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Ensure that you have the correct number of items
Make sure that you have utensils, straws, and napkins
Place the food into the heat bag and wrap it with the insulation blanket
All of the above
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True
False
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Smartphone (fully charged!)
PEX Card
Insulation Blanket
Pen and/or pencil
Heat Bag
A snack in case of emergency
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Writing it into the RoadRunner app
Sending an email to OrderAhead
Texting or calling OrderAhead support
Writing in my journal
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We refund the customer their full payment
We will have to deduct the delivery payment from your paycheck
You will have to return to the restaurant to fix your mistake
OrderAhead potentially loses a future customer
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Quiz Review Timeline (Updated): Mar 20, 2023 +
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