Orderahead Orientation: Part I

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  • 1/12 Questions

    If I know that I am going to be late for my dropoff time, I should...

    • Speed and get there ASAP
    • Eat the food before it gets cold
    • Notify the customer immediately
    • Wait for the next order
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About This Quiz

This orientation quiz for OrderAhead assesses new employees on key operational protocols. It covers timely arrival, legal compliance during deliveries, communication with customers, and handling refunds. Essential for ensuring efficient and compliant service delivery.

Orderahead Orientation: Part I - Quiz

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  • 2. 

    ]I can accept tips, but I should not ask for them.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that the person is open to receiving tips or advice but they should not actively seek or ask for them. This implies that the person is willing to learn from others but does not want to appear needy or dependent. Therefore, the correct answer is true.

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  • 3. 

    The OrderAhead Delivery Support Number is 650-800-3843.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement states that the OrderAhead Delivery Support Number is 650-800-3843. Since the statement does not provide any contradictory information or indicate any changes, we can assume that the statement is true. Therefore, the correct answer is true.

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  • 4. 

    I should do whatever it takes, including breaking the law, in order to be on time for delivery.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that one should break the law in order to be on time for delivery. However, breaking the law is not a justifiable or ethical action. It is important to prioritize safety and legality over punctuality. Therefore, the correct answer is false.

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  • 5. 

    What should you do if you are unable to locate the customer?

    • Eat the food

    • Contact the user and/or OrderAhead

    • Leave the food at the front door

    • Throw the food away

    Correct Answer
    A. Contact the user and/or OrderAhead
    Explanation
    If you are unable to locate the customer, the best course of action would be to contact the user and/or OrderAhead. This ensures that you can communicate with the customer and find a solution to the problem. Leaving the food at the front door may not be a good idea as it could lead to theft or spoilage, and throwing the food away would be wasteful. Therefore, contacting the user and/or OrderAhead is the most appropriate step to take in this situation.

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  • 6. 

    When should you arrive to work?

    • In time for the first job

    • When the schedule says

    • 15 minutes before your shift

    • 30 minutes before your shift

    Correct Answer
    A. 15 minutes before your shift
    Explanation
    Arriving 15 minutes before your shift is the correct answer because it allows you to have enough time to settle in, prepare for the day, and address any immediate tasks or issues before your shift officially starts. This extra time also demonstrates punctuality and professionalism, showing that you are committed to your job and value the importance of being on time.

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  • 7. 

    If the customer requests a refund, I should...

    • Issue a refund no questions asked

    • Pretend like I didn't hear them

    • Hear the customer out and issue a refund if it is legitimate

    • Call OrderAhead Support to let them take care of it

    Correct Answer
    A. Call OrderAhead Support to let them take care of it
    Explanation
    The correct answer is to call OrderAhead Support to let them take care of it. This is the appropriate action to take when a customer requests a refund. By involving OrderAhead Support, they can handle the situation and ensure that the refund process is handled correctly and efficiently. It is important to rely on the appropriate channels and support systems in place to address customer concerns and provide the best possible resolution.

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  • 8. 

    What do I need to do before leaving the restaurant?

    • Ensure that you have the correct number of items

    • Make sure that you have utensils, straws, and napkins

    • Place the food into the heat bag and wrap it with the insulation blanket

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Before leaving the restaurant, it is important to ensure that you have the correct number of items, such as your order or any additional items you may have requested. Additionally, it is necessary to make sure that you have utensils, straws, and napkins to accompany your meal. Lastly, it is recommended to place the food into a heat bag and wrap it with an insulation blanket to maintain its temperature during transportation. Therefore, the correct answer is "All of the above".

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  • 9. 

    I must turn my availability schedule by Saturday at 5 PM. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because it states that the availability schedule must be turned in by Saturday at 5 PM. However, there is no indication of who or what entity requires the schedule to be turned in. Without this information, it cannot be determined whether the statement is true or false.

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  • 10. 

    Which of the following items do you need to bring to each shift?

    • Smartphone (fully charged!)

    • PEX Card

    • Insulation Blanket

    • Pen and/or pencil

    • Heat Bag

    • A snack in case of emergency

    Correct Answer(s)
    A. Smartphone (fully charged!)
    A. PEX Card
    A. Insulation Blanket
    A. Heat Bag
    Explanation
    You need to bring a smartphone (fully charged!), PEX Card, Insulation Blanket, and Heat Bag to each shift. These items are necessary for various tasks and emergencies that may arise during the shift. The smartphone is essential for communication and accessing important information. The PEX Card is required for making payments and managing expenses. The Insulation Blanket and Heat Bag are needed for handling and transporting hot items safely. Bringing a pen and/or pencil is important for taking notes or filling out forms. Lastly, having a snack in case of an emergency ensures that you have sustenance during unexpected situations.

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  • 11. 

    I can leave customer or driver feedback for OrderAhead by

    • Writing it into the RoadRunner app

    • Sending an email to OrderAhead

    • Texting or calling OrderAhead support

    • Writing in my journal

    Correct Answer(s)
    A. Writing it into the RoadRunner app
    A. Sending an email to OrderAhead
    A. Texting or calling OrderAhead support
    Explanation
    The correct answer is Writing it into the RoadRunner app, Sending an email to OrderAhead, Texting or calling OrderAhead support. These are the different ways in which a customer or driver can leave feedback for OrderAhead. They can write their feedback directly into the RoadRunner app, send an email to OrderAhead, or contact OrderAhead support through text or call. Writing in a journal is not mentioned as an option for leaving feedback for OrderAhead.

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  • 12. 

    Why are mistakes in delivery bad?

    • We refund the customer their full payment

    • We will have to deduct the delivery payment from your paycheck

    • You will have to return to the restaurant to fix your mistake

    • OrderAhead potentially loses a future customer

    Correct Answer(s)
    A. We refund the customer their full payment
    A. We will have to deduct the delivery payment from your paycheck
    A. You will have to return to the restaurant to fix your mistake
    A. OrderAhead potentially loses a future customer
    Explanation
    Mistakes in delivery are bad because they result in negative consequences for both the customer and the delivery person. The customer is inconvenienced and may lose trust in the company, leading to potential loss of future business. Additionally, the company has to refund the customer's payment, resulting in financial loss. Furthermore, the delivery person may face deductions from their paycheck and have to return to the restaurant to correct the mistake, causing inconvenience and potential dissatisfaction.

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Quiz Review Timeline (Updated): Mar 20, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 11, 2014
    Quiz Created by
    Franklinanklin
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