Orderahead Orientation: Part I
.
- 1.The OrderAhead Delivery Support Number is 650-800-3843.
- A.
True
- B.
False
- 2.When should you arrive to work?
- A.
In time for the first job
- B.
When the schedule says
- C.
15 minutes before your shift
- D.
30 minutes before your shift
- 3.I should do whatever it takes, including breaking the law, in order to be on time for delivery.
- A.
True
- B.
False
- 4.If I know that I am going to be late for my dropoff time, I should...
- A.
Speed and get there ASAP
- B.
Eat the food before it gets cold
- C.
Notify the customer immediately
- D.
Wait for the next order
- 5.If the customer requests a refund, I should...
- A.
Issue a refund no questions asked
- B.
Pretend like I didn't hear them
- C.
Hear the customer out and issue a refund if it is legitimate
- D.
Call OrderAhead Support to let them take care of it
- 6.Which of the following items do you need to bring to each shift?
- A.
Smartphone (fully charged!)
- B.
PEX Card
- C.
Insulation Blanket
- D.
Pen and/or pencil
- E.
Heat Bag
- F.
A snack in case of emergency
- 7.]I can accept tips, but I should not ask for them.
- A.
True
- B.
False
- 8.What do I need to do before leaving the restaurant?
- A.
Ensure that you have the correct number of items
- B.
Make sure that you have utensils, straws, and napkins
- C.
Place the food into the heat bag and wrap it with the insulation blanket
- D.
All of the above
- 9.I can leave customer or driver feedback for OrderAhead by
- A.
Writing it into the RoadRunner app
- B.
Sending an email to OrderAhead
- C.
Texting or calling OrderAhead support
- D.
Writing in my journal
- 10.I must turn my availability schedule by Saturday at 5 PM.
- A.
True
- B.
False
- 11.Why are mistakes in delivery bad?
- A.
We refund the customer their full payment
- B.
We will have to deduct the delivery payment from your paycheck
- C.
You will have to return to the restaurant to fix your mistake
- D.
OrderAhead potentially loses a future customer
- 12.What should you do if you are unable to locate the customer?
- A.
Eat the food
- B.
Contact the user and/or OrderAhead
- C.
Leave the food at the front door
- D.
Throw the food away
Questions: 20 | Attempts: 10504 | Last updated: Sep 2, 2020
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