Amazing Butterflies Volunteer Orientation & Handbook Quiz

10 Questions | Total Attempts: 105

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Amazing Butterflies Volunteer Orientation & Handbook Quiz

After you have reviewed the online Amazing Butterflies Volunteer Orientation and Volunteer Handbook, please take the following quiz. You must score 100% to pass the quiz, but multiple attempts are permitted. Once you have scored 100%, just email us a copy of your certificate to get started volunteering for Amazing Butterflies! If you have any questions or need assistance, contact us at [email protected] Org. Thank you for your interest in volunteering for our Amazing Butterflies spring exhibit!


Questions and Answers
  • 1. 
    According to the orientation and handbook, the FIRST place a volunteer should go when they arrive at Cleveland Botanical Garden is...
    • A. 

      The Security Attendant behind the window on level P1 of the Parking Garage.

    • B. 

      Their volunteer station in Clark Hall.

    • C. 

      The Amazing Butterflies Volunteer Check-in Board in the Volunteer Room.

    • D. 

      The Garden Cafe.

  • 2. 
    When volunteering for Amazing Butterflies, it would NOT be appropriate to wear
    • A. 

      Khaki pants and a solid-colored shirt

    • B. 

      An HF&G apron and name tag

    • C. 

      Sandals and shorts

    • D. 

      Closed-toe shoes

  • 3. 
    If a child approaches you when volunteering and says they lost their parent/guardian, you should
    • A. 

      Stay with the child.

    • B. 

      Ask the Mazemaster to notify Security about a Code Yellow.

    • C. 

      Try to get information from the child such as his/her name, parents' name/s, last time/location parent or guardian was seen, etc.

    • D. 

      All of the above.

  • 4. 
    All volunteers should sign in and out on the time sheet at
    • A. 

      The Security Attendant behind the window on level P1 of the Parking Garage.

    • B. 

      The "Amazing Butterflies Volunteer Check-in Board" in the Volunteer Room.

    • C. 

      Their volunteer station in Clark Hall.

    • D. 

      None of the above.

  • 5. 
    A good volunteer position for experienced Holden Forests & Gardens volunteers who have limited mobility would be
    • A. 

      AB Mazemaster

    • B. 

      AB Attendant

    • C. 

      AB Greeter

    • D. 

      AB Floater

  • 6. 
    According to the orientation, the two most critical skills for Amazing Butterflies volunteers are
    • A. 

      Extensive knowledge of butterflies and plants.

    • B. 

      Aged 16 and up.

    • C. 

      Reliable transportation and a flexible schedule.

    • D. 

      Great customer service skills and the ability to self-manage.

  • 7. 
    If a popular maze feature gets too crowded and child refuses to leave and let others enjoy the activity, an appropriate way of addressing the issue would be to
    • A. 

      In a respectful manner, tell the parents that they need to discipline their child.

    • B. 

      Creatively encourage the child to move on by asking questions such as "What do you think will happen to you next?" or "What kind of stamp are you going to get at the next station?"

    • C. 

      Notify security and when they arrive, point out the child and ask them to remove him/her.

    • D. 

      Complain about the child to other volunteers in front of guests in the hope of embarrassing them enough that they'll move on.

  • 8. 
    Practicing great customer service is an important part of being an Amazing Butterflies volunteer. An example of POOR customer service would be...
    • A. 

      Saying "thank you for being here" to a guest.

    • B. 

      Not acknowledging a guest who comes within five feet of you.

    • C. 

      Using relaxed body language and smiling in the presence of a guest.

    • D. 

      Finding a staff person who can address a guest's question or issue when you are uncertain about it.

  • 9. 
    It is important for Amazing Butterflies volunteers to
    • A. 

      Enter their volunteer hours into VicNet themselves.

    • B. 

      Circle their name on the sign in/out sheet if they need to have their hours entered into VicNet.

    • C. 

      Not track their volunteer hours because they are doing this because they want to help, not for the hours.

    • D. 

      Both A and B

  • 10. 
    Although HF&G volunteers have a very high rate of following through on their volunteer commitments, if something happens that prevents a volunteer from coming for his/her shift that volunteer should...
    • A. 

      Not worry about it, stuff happens.

    • B. 

      Immediately contact Volunteer Services at [email protected]

    • C. 

      Find someone else to cover for them.

    • D. 

      All of the above.

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