In Electronics Payment We Trust

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Quizzes Created: 1 | Total Attempts: 108
Questions: 20 | Attempts: 108

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In Electronics Payment We Trust - Quiz

You have 12 min to complete the test, no notes allowed.
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Questions and Answers
  • 1. 

    Checkbox the right answers?

    • A.

      The deposits are made to the account of your choice

    • B.

      Elavon offers merchant processing in less than 30 countries.

    • C.

      Elavon is a major processor of electronic payment in the world.

    • D.

      Our program is designed specifically for small businesses.

    Correct Answer(s)
    A. The deposits are made to the account of your choice
    D. Our program is designed specifically for small businesses.
    Explanation
    The correct answers are "The deposits are made to the account of your choice" and "Our program is designed specifically for small businesses." The first statement indicates that you have the flexibility to choose where your deposits are made, which implies that you have control over your funds. The second statement suggests that the program offered by Elavon is tailored to meet the needs of small businesses, indicating that it can provide specialized solutions and support for this specific market segment.

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  • 2. 

    Which one is a open question?

    • A.

      It would be interesting for you to rent this house?

    • B.

      Do you like vegetables?

    • C.

      Where are you comming from?

    • D.

      Could you describe me the kind of car you like?

    Correct Answer
    D. Could you describe me the kind of car you like?
    Explanation
    The question "Could you describe me the kind of car you like?" is an open question because it allows for a wide range of possible answers. The person being asked can provide any description or details about the kind of car they like, without any specific limitations or restrictions. This question encourages the person to share their preferences and opinions, making it open-ended and inviting a longer response.

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  • 3. 

    Which one is a close question?

    • A.

      It would be interesting for you to rent this house?

    • B.

      Is it black or white ?

    • C.

      Where are you comming from?

    • D.

      Correct me if I'm wrong, you have a familly business?

    Correct Answer(s)
    A. It would be interesting for you to rent this house?
    B. Is it black or white ?
    C. Where are you comming from?
    D. Correct me if I'm wrong, you have a familly business?
    Explanation
    All of the options provided are close questions. Close questions are those that can be answered with a simple "yes" or "no" or with a specific piece of information. In this case, all of the options can be answered with a "yes" or "no" or with a specific answer.

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  • 4. 

    Which one is a open question?

    • A.

      It would be interesting for you to rent this house?

    • B.

      Do you like vegetables?

    • C.

      Where are you comming from?

    • D.

      Could you describe me the kind of car you like?

    Correct Answer
    D. Could you describe me the kind of car you like?
    Explanation
    The question "Could you describe me the kind of car you like?" is an open question because it allows for a wide range of possible responses and encourages the person to provide detailed information about their preferences. It does not have a simple yes or no answer and invites the person to share their thoughts and opinions.

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  • 5. 

    Checkbox the wrong answer?

    • A.

      The analytical client

    • B.

      The expressive client

    • C.

      The sovereignclient

    • D.

      The sensitive client

    Correct Answer
    D. The sensitive client
    Explanation
    The given options are different types of clients. The analytical client refers to a client who is logical and prefers data-driven decisions. The expressive client refers to a client who is open and vocal about their thoughts and feelings. The sovereign client refers to a client who is independent and prefers to make their own decisions. The sensitive client refers to a client who is easily affected by emotions and requires careful handling. Out of these options, the sensitive client is the correct answer as it does not fit the category of clients based on their characteristics.

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  • 6. 

    Analytical customer like ...

    • A.

      Love the details. Like discipline, evidence and warnings. Like information quantity and quality

    • B.

      Love the details. Like discipline, evidence and warnings .Like verbalize.

    • C.

      Love the details. Like loyalty, tradition, family. Like information quantity and quality

    • D.

      Love the details. Like discipline, evidence and warnings. Like the gradual chagements.

    Correct Answer
    A. Love the details. Like discipline, evidence and warnings. Like information quantity and quality
    Explanation
    This answer suggests that an analytical customer appreciates and values the details in a product or service. They also value discipline, evidence, and warnings, indicating that they prefer a methodical and careful approach. Additionally, they prioritize information quantity and quality, indicating that they value having access to a significant amount of accurate and reliable information.

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  • 7. 

    The sovereign customer like when is...

    • A.

      Give maximum quality information.

    • B.

      Reassuring if you make changes in the file

    • C.

      .Discussion on the professional level.

    • D.

      Direct to the point

    Correct Answer
    D. Direct to the point
    Explanation
    The sovereign customer prefers direct and concise information. They appreciate when information is presented without unnecessary details or lengthy explanations. This approach allows them to quickly understand the key points and make informed decisions. By being direct to the point, the customer feels respected and their time is valued. It also helps to maintain a professional and efficient communication style. Making changes in the file and engaging in a discussion on a professional level are additional factors that contribute to meeting the sovereign customer's expectations.

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  • 8. 

    True or false, Bell is the network provider for the bluethoot terminal

    • A.

      False

    • B.

      True

    Correct Answer
    A. False
    Explanation
    The statement "Bell is the network provider for the Bluetooth terminal" is false. Bell is a Canadian telecommunications company and does not provide network services specifically for Bluetooth terminals. Bluetooth is a wireless communication technology that does not require a network provider like Bell. Therefore, the correct answer is false.

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  • 9. 

    True or false, our customer can't keep their current bank

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement "our customer can't keep their current bank" is false. It means that the customer is able to keep their current bank.

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  • 10. 

    Proposal is the the third step of our model call

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given statement is true. According to the model call process, the proposal is indeed the third step. This suggests that after the initial contact and qualification of the potential client, the next step is to present a proposal, which outlines the details, scope, and cost of the project or service being offered. This proposal serves as a formal document that allows both parties to understand and agree upon the terms and conditions before moving forward with the project.

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  • 11. 

    It's not really important to talk with the person who can make decision

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is "It's not really important to talk with the person who can make a decision." The correct answer is False because it is important to talk with the person who can make a decision, especially when seeking approval or trying to influence an outcome. Communicating directly with the decision-maker allows for clear and efficient communication, reduces misunderstandings, and increases the chances of getting desired results.

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  • 12. 

    In canada people they rather to pay with

    • A.

      Interac

    • B.

      Visa

    • C.

      Cash

    • D.

      Mastercard

    Correct Answer
    A. Interac
    Explanation
    The correct answer is Interac. In Canada, Interac is a popular payment method that allows people to transfer funds electronically between bank accounts. It is widely accepted and used for various transactions, including online and in-person purchases. Interac provides a convenient and secure way for Canadians to make payments without the need for physical cash or credit cards.

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  • 13. 

    The Friendly customer like when you..

    • A.

      Give maximum quality information.

    • B.

      Reassuring if you make changes in the file

    • C.

      .Discussion on the professional level.

    • D.

      Direct to the point

    Correct Answer
    B. Reassuring if you make changes in the file
    Explanation
    The correct answer suggests that friendly customers appreciate it when you reassure them about any changes made to a file. This implies that customers may have concerns or doubts about modifications, and by providing reassurance, you can help alleviate their worries and maintain a positive customer experience.

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  • 14. 

    To conter object we should use which technic

    • A.

      E. I. R. C

    • B.

      E.R.I.C

    • C.

      R.C.E.I

    • D.

      E.I.C.R

    Correct Answer
    A. E. I. R. C
    Explanation
    The correct answer is E.I.R.C. This technique, known as EIRC, stands for Engage, Inform, Respond, and Close. It is a method used to effectively counter objections during a conversation or negotiation. Engaging means actively listening to the objection and showing empathy. Informing involves providing relevant information or addressing any misconceptions. Responding requires offering a well-thought-out response that addresses the objection. Finally, closing involves summarizing the points made and ensuring that the objection has been adequately addressed.

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  • 15. 

    Who get the most biguest part of the discount

    • A.

      Issuing bank

    • B.

      The merchand

    • C.

      The processor

    • D.

      Acquiring bank

    Correct Answer
    A. Issuing bank
    Explanation
    The issuing bank gets the biggest part of the discount. The issuing bank is the bank that provides the credit card to the customer. When a customer makes a purchase using their credit card, the issuing bank pays the merchant for the transaction. The issuing bank then charges the customer for the purchase and collects interest and fees. Therefore, the issuing bank receives the majority of the discount as they are responsible for providing the funds for the transaction.

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  • 16. 

    Closing is fallowed by...

    • A.

      Silence

    • B.

      Laugh

    • C.

      Price

    • D.

      Introduction

    Correct Answer
    A. Silence
    Explanation
    Closing is followed by silence because when something is closed, it usually means that it has ended or finished. In many contexts, such as a meeting, presentation, or performance, there is often a moment of silence after it has come to a close. This silence allows for reflection, absorption of information, or simply signifies the end of the event. Therefore, silence is the most appropriate and expected response after a closing.

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  • 17. 

    Elavon speciality is....

    • A.

      Restaurant

    • B.

      Taxi driver

    • C.

      Family business

    • D.

      Small business

    Correct Answer
    D. Small business
    Explanation
    Elavon specializes in serving small businesses. This means that they have expertise and tailored solutions specifically designed to meet the needs of small businesses. They understand the unique challenges and requirements that small businesses face, such as limited resources and budgets, and they provide services and support to help these businesses thrive. By focusing on small businesses, Elavon can offer specialized solutions and personalized assistance to help them succeed in their respective industries.

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  • 18. 

    For the wireless terminal, the costumer should pay the battery extra money

    • A.

      Yes

    • B.

      No, it's include

    • C.

      Maybe

    • D.

      It work with solar energy

    Correct Answer
    B. No, it's include
    Explanation
    The correct answer is "no, it's include." This means that the costumer does not need to pay extra money for the battery of the wireless terminal as it is already included in the cost.

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  • 19. 

    The Questioning part in our model call its after the

    • A.

      Proposel

    • B.

      Introduction

    • C.

      Closing

    • D.

      End of the call

    Correct Answer
    B. Introduction
    Explanation
    The questioning part in our model is called after the introduction. This suggests that the questioning phase occurs once the introduction has been completed. It is likely that the introduction sets the context and provides necessary background information before proceeding to the questioning part. This sequence allows for a smooth flow of the conversation and ensures that the participants are well-prepared for the questioning phase.

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  • 20. 

    We do not provide tap on payment with our terminal

    • A.

      Yes

    • B.

      No, it's include

    • C.

      Maybe, if the customer pay extra fee

    Correct Answer
    B. No, it's include
    Explanation
    The correct answer is "no, it's included." This means that tap on payment is provided with their terminal and does not require any additional fee.

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