How To Change A Number (Week 2)
5 Questions
| Total Attempts: 234
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Questions and Answers
- 1.After changing a number in Latitude you should?
- A.
Move on to the next account; Latitude will note it for you
- B.
Complete the action and result code in Latitude, but no comments are needed
- C.
Complete the action and result code in Latitude, and then add a comment to state why the number was removed
- D.
Create a help desk ticket so the account can be reviewed further
- 2.True or False, The customer is a field worker, and we are calling the main office. The customer doesn't ever go to the office, but you are able to leave a message. You will leave the number as Good.
- A.
True
- B.
False
- 3.True or False, When a third party non-account holder states we are calling them and you cannot find the number on any Conn's account you should ask probing questions, you should then give that information to your manager for further review and removal from the dialer.
- A.
True
- B.
False
- 4.If customer say’s “Cease and Desist all contact, I already contacted my attorney”. I will change all numbers to?
- A.
Do Not Use
- B.
Bad Number
- C.
Cease and Desist
- D.
T/O to a Manager
- 5.What do I change a number to when someone picks up and says wrong number and hangs up immediately?
- A.
Do Not Use
- B.
Leave as Good
- C.
Cease and Desist
- D.
Bad Number
Complete the following questions regarding “changing phone numbers” to further increase your awareness on the essential steps required. Be sure to reference your "How to Change a Phone Number"...
Questions: 6 | Attempts: 212 | Last updated: Aug 26, 2013
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Sample QuestionIf the number is listed in multiple fields (ex. Home and Cell) identify where the number belongs, leave that field as “good number.” What should you change the other phone field to?
This is your description.
Questions: 5 | Attempts: 234 | Last updated: Oct 1, 2013
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Sample QuestionAfter changing a number in Latitude you should?
Questions: 5 | Attempts: 188 | Last updated: Jan 8, 2014
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Sample QuestionIf you are speaking to a wrong party that says they just got the number you are calling and they do not know the customer you are trying to reach, I will change the phone status to?
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