How To Change A Number (Week 3)

5 Questions | Total Attempts: 257

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How To Change A Number (Week 3)

How to Change a Number


Questions and Answers
  • 1. 
    If customer say’s “Cease and Desist all contact, I already contacted my attorney”. I will change all numbers to
    • A. 

      Do Not Use

    • B. 

      Bad Number

    • C. 

      Cease and Desist

    • D. 

      T/O to a Manager

  • 2. 
    True or False, If the customer is unemployed, I should change the number to Cease and Desist?
    • A. 

      True

    • B. 

      False

  • 3. 
    If you speak to a relative, and the relative states they do not want any phone calls. I will change the number to?
    • A. 

      Cease and Desist

    • B. 

      Do Not Use

    • C. 

      Bad Number

    • D. 

      Leave as Good

  • 4. 
    If a POE states the customer is NLE you should change the phone number to?
    • A. 

      No Longer Employed

    • B. 

      Cease and Desist

    • C. 

      Bad Number

    • D. 

      Do Not Use

  • 5. 
    If you change a number to bad, which phone field(s) will this affect?
    • A. 

      None of the Above

    • B. 

      All phone fields in the entire collection database.

    • C. 

      It will remove the number on every account associated with the customer

    • D. 

      It will remove all numbers from that one specific account.

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