How To Change A Number (Week 3)

1. If customer say's "Cease and Desist all contact, I already contacted my attorney". I will change all numbers to

Do Not Use

Bad Number

Cease and Desist

T/O to a Manager

2. True or False, If the customer is unemployed, I should change the number to Cease and Desist?

True

False

3. If you speak to a relative, and the relative states they do not want any phone calls. I will change the number to?

Cease and Desist

Do Not Use

Bad Number

Leave as Good

4. If a POE states the customer is NLE you should change the phone number to?

No Longer Employed

Cease and Desist

Bad Number

Do Not Use

5. If you change a number to bad, which phone field(s) will this affect?

None of the Above

All phone fields in the entire collection database.

It will remove the number on every account associated with the customer

It will remove all numbers from that one specific account.