The Perfect Packet Quiz

10 Questions | Total Attempts: 73

SettingsSettingsSettings
Please wait...
The Perfect Packet Quiz

We are on a quest, to be, the best.


Questions and Answers
  • 1. 
    To whom do we send our packets?
    • A. 

      Vivint Service Packets

    • B. 

      Vivint Service Paperwork

    • C. 

      Vivint Field Service Billing

    • D. 

      Vivint Service--Carmen Fenn

  • 2. 
    If you combine paperwork what must be done?
    • A. 

      Place a simple note in the front of the packet.

    • B. 

      Separate with a sheet of paper.

    • C. 

      We do not combine packets.

  • 3. 
    Does the SES go in front of, or behind the contract?
    • A. 

      In Front

    • B. 

      Behind

  • 4. 
    What MUST be written on all checks?
    • A. 

      Customers Name

    • B. 

      Drivers License #

    • C. 

      CSID

    • D. 

      AR#

  • 5. 
    Where do the Service tickets go?
    • A. 

      Folded with the contracts by AR#.

    • B. 

      Paper clipped to the contract.

    • C. 

      Behind the contracts/ses.

    • D. 

      In a separate envelope.

  • 6. 
    If given a check on a service call, where does it go?
    • A. 

      Paper clipped to all other checks.

    • B. 

      Loose within the packet.

    • C. 

      Paper clipped to the service ticket.

    • D. 

      In a separate envelope.

  • 7. 
    If not removed form the contract; which will result in a hold?
    • A. 

      The Top

    • B. 

      The NOC

    • C. 

      The yellow copy

    • D. 

      The pink copy

  • 8. 
    What must be removed from every paper within your packet?
    • A. 

      The yellow copy

    • B. 

      The pink copy

    • C. 

      The tab on the top.

  • 9. 
    Can you combine paperwork with your lead tech?
    • A. 

      Yes

    • B. 

      NO

  • 10. 
    Will your name be on the next packet report with an error?
    • A. 

      YES

    • B. 

      No

    • C. 

      Maybe

Back to Top Back to top