The Perfect Packet Quiz

1. What must be removed from every paper within your packet?

The yellow copy

The pink copy

The tab on the top.

This must be removed from every document within the packet.

Explanation

This must be removed from every document within the packet.

2. If not removed form the contract; which will result in a hold?

The Top

The NOC

The yellow copy

The pink copy

The top should also be removed, but the NOC will result in a hold.

Explanation

The top should also be removed, but the NOC will result in a hold.

3. If given a check on a service call, where does it go?

Paper clipped to all other checks.

Loose within the packet.

Paper clipped to the service ticket.

In a separate envelope.

When given a check on a service call, it is typically paper clipped to the service ticket. This ensures that the check is easily identifiable and associated with the specific service call. Paper clipping the check to the service ticket also helps to prevent it from getting lost or separated from the relevant documentation. This method of organizing the checks and service tickets together helps to streamline the payment process and ensures that all necessary information is easily accessible.

Explanation

When given a check on a service call, it is typically paper clipped to the service ticket. This ensures that the check is easily identifiable and associated with the specific service call. Paper clipping the check to the service ticket also helps to prevent it from getting lost or separated from the relevant documentation. This method of organizing the checks and service tickets together helps to streamline the payment process and ensures that all necessary information is easily accessible.

4. Does the SES go in front of, or behind the contract?

In Front

Behind

The correct answer is "Behind." This suggests that the SES (which stands for "Statement of Work") should be placed behind the contract. This implies that the contract should be the primary document, and the Statement of Work should follow it.

Explanation

The correct answer is "Behind." This suggests that the SES (which stands for "Statement of Work") should be placed behind the contract. This implies that the contract should be the primary document, and the Statement of Work should follow it.

5. Where do the Service tickets go?

Folded with the contracts by AR#.

Paper clipped to the contract.

Behind the contracts/ses.

In a separate envelope.

The service tickets are placed behind the contracts/ses. This suggests that the service tickets are kept in a separate but related location to the contracts, possibly for easy access or organization purposes. Placing them behind the contracts/ses ensures that they are kept together and can be easily found when needed.

Explanation

The service tickets are placed behind the contracts/ses. This suggests that the service tickets are kept in a separate but related location to the contracts, possibly for easy access or organization purposes. Placing them behind the contracts/ses ensures that they are kept together and can be easily found when needed.

6. Will your name be on the next packet report with an error?

YES

No

Maybe

"Do or do not, there is no try." -Yoda

Explanation

"Do or do not, there is no try." -Yoda

7. Can you combine paperwork with your lead tech?

Yes

NO

As long as it requires no shipping you may combine packets with anyone.

Explanation

As long as it requires no shipping you may combine packets with anyone.

8. If you combine paperwork what must be done?

Place a simple note in the front of the packet.

Separate with a sheet of paper.

We do not combine packets.

To combine paperwork, a simple note should be placed in the front of the packet. This note serves as a way to identify and organize the different documents within the packet. It helps to provide clarity and ensure that the paperwork is easily accessible and understandable for anyone who needs to review or use it. This method of combining paperwork is efficient and practical, allowing for easy reference and retrieval of information.

Explanation

To combine paperwork, a simple note should be placed in the front of the packet. This note serves as a way to identify and organize the different documents within the packet. It helps to provide clarity and ensure that the paperwork is easily accessible and understandable for anyone who needs to review or use it. This method of combining paperwork is efficient and practical, allowing for easy reference and retrieval of information.

9. To whom do we send our packets?

Vivint Service Packets

Vivint Service Paperwork

Vivint Field Service Billing

Vivint Service--Carmen Fenn

It was Carmen, and then Paperwork. "Packets" is made up.Since the video, however, it was changed to Field Service Billing

Explanation

It was Carmen, and then Paperwork. "Packets" is made up.Since the video, however, it was changed to Field Service Billing

10. What MUST be written on all checks?

Customers Name

Drivers License #

CSID

AR#

All of the above are correct, but our main concern is the AR# so we do not credit the incorrect account. Also, it may not be the customer who rights the check.

Explanation

All of the above are correct, but our main concern is the AR# so we do not credit the incorrect account. Also, it may not be the customer who rights the check.