The Perfect Packet Quiz

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| By Nemotrostle2
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Nemotrostle2
Community Contributor
Quizzes Created: 1 | Total Attempts: 91
Questions: 10 | Attempts: 91

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The Perfect Packet Quiz - Quiz

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Questions and Answers
  • 1. 

    To whom do we send our packets?

    • A.

      Vivint Service Packets

    • B.

      Vivint Service Paperwork

    • C.

      Vivint Field Service Billing

    • D.

      Vivint Service--Carmen Fenn

    Correct Answer
    C. Vivint Field Service Billing
    Explanation
    It was Carmen, and then Paperwork. "Packets" is made up.Since the video, however, it was changed to Field Service Billing

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  • 2. 

    If you combine paperwork what must be done?

    • A.

      Place a simple note in the front of the packet.

    • B.

      Separate with a sheet of paper.

    • C.

      We do not combine packets.

    Correct Answer
    A. Place a simple note in the front of the packet.
    Explanation
    To combine paperwork, a simple note should be placed in the front of the packet. This note serves as a way to identify and organize the different documents within the packet. It helps to provide clarity and ensure that the paperwork is easily accessible and understandable for anyone who needs to review or use it. This method of combining paperwork is efficient and practical, allowing for easy reference and retrieval of information.

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  • 3. 

    Does the SES go in front of, or behind the contract?

    • A.

      In Front

    • B.

      Behind

    Correct Answer
    B. Behind
    Explanation
    The correct answer is "Behind." This suggests that the SES (which stands for "Statement of Work") should be placed behind the contract. This implies that the contract should be the primary document, and the Statement of Work should follow it.

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  • 4. 

    What MUST be written on all checks?

    • A.

      Customers Name

    • B.

      Drivers License #

    • C.

      CSID

    • D.

      AR#

    Correct Answer
    D. AR#
    Explanation
    All of the above are correct, but our main concern is the AR# so we do not credit the incorrect account. Also, it may not be the customer who rights the check.

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  • 5. 

    Where do the Service tickets go?

    • A.

      Folded with the contracts by AR#.

    • B.

      Paper clipped to the contract.

    • C.

      Behind the contracts/ses.

    • D.

      In a separate envelope.

    Correct Answer
    C. Behind the contracts/ses.
    Explanation
    The service tickets are placed behind the contracts/ses. This suggests that the service tickets are kept in a separate but related location to the contracts, possibly for easy access or organization purposes. Placing them behind the contracts/ses ensures that they are kept together and can be easily found when needed.

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  • 6. 

    If given a check on a service call, where does it go?

    • A.

      Paper clipped to all other checks.

    • B.

      Loose within the packet.

    • C.

      Paper clipped to the service ticket.

    • D.

      In a separate envelope.

    Correct Answer
    C. Paper clipped to the service ticket.
    Explanation
    When given a check on a service call, it is typically paper clipped to the service ticket. This ensures that the check is easily identifiable and associated with the specific service call. Paper clipping the check to the service ticket also helps to prevent it from getting lost or separated from the relevant documentation. This method of organizing the checks and service tickets together helps to streamline the payment process and ensures that all necessary information is easily accessible.

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  • 7. 

    If not removed form the contract; which will result in a hold?

    • A.

      The Top

    • B.

      The NOC

    • C.

      The yellow copy

    • D.

      The pink copy

    Correct Answer
    B. The NOC
    Explanation
    The top should also be removed, but the NOC will result in a hold.

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  • 8. 

    What must be removed from every paper within your packet?

    • A.

      The yellow copy

    • B.

      The pink copy

    • C.

      The tab on the top.

    Correct Answer
    C. The tab on the top.
    Explanation
    This must be removed from every document within the packet.

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  • 9. 

    Can you combine paperwork with your lead tech?

    • A.

      Yes

    • B.

      NO

    Correct Answer
    A. Yes
    Explanation
    As long as it requires no shipping you may combine packets with anyone.

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  • 10. 

    Will your name be on the next packet report with an error?

    • A.

      YES

    • B.

      No

    • C.

      Maybe

    Correct Answer
    B. No
    Explanation
    "Do or do not, there is no try." -Yoda

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