How To Change A Number 08/22/13
5 Questions
| Attempts: 272
How to Change a Number
Questions and Answers
- 1.
If customer say’s “Cease and Desist all contact, I already contacted my attorney”. I will change all numbers to
- A.
Do Not Use
- B.
Bad Number
- C.
Cease and Desist
- D.
T/O to a Manager
Correct Answer
D. T/O to a Manager -
- 2.
True or False, If the customer is unemployed, I should change the number to Cease and Desist?
- A.
True
- B.
False
Correct Answer
B. False -
- 3.
If you speak to a relative, and the relative states they do not want any phone calls. I will change the number to?
- A.
Cease and Desist
- B.
Do Not Use
- C.
Bad Number
- D.
Leave as Good
Correct Answer
B. Do Not Use -
- 4.
If a POE states the customer is NLE you should change the phone number to?
- A.
No Longer Employed
- B.
Cease and Desist
- C.
Bad Number
- D.
Do Not Use
Correct Answer
A. No Longer Employed -
- 5.
If you change a number to bad, which phone field(s) will this affect?
- A.
None of the Above
- B.
All phone fields in the entire collection database.
- C.
It will remove the number on every account associated with the customer
- D.
It will remove all numbers from that one specific account.
Correct Answer
D. It will remove all numbers from that one specific account. -
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Current Version
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Mar 20, 2022Quiz Edited by
ProProfs Editorial Team -
Aug 22, 2013Quiz Created by
Ebowden
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