How To Change A Number 08/20/13
5 Questions
| Total Attempts: 228
Questions and Answers
- 1.If you are speaking to a wrong party that says they just got the number you are calling and they do not know the customer you are trying to reach, I will change the phone status to?
- A.
None of the above
- B.
Cease and Desist
- C.
Do not Use
- D.
Bad Number
- 2.If the POE states that the customer is NLE. I will change the phone status to?
- A.
No Longer Employed
- B.
Do Not Use
- C.
Bad Number
- D.
Cease and Desist
- 3.True or False, I do not need to notate the account on why I removed or changed a phone status if I utilize the automated noting system in Latitude?
- A.
True
- B.
False
- 4.If a customer request that the HOM number be Cease and Desist you should?
- A.
Change it to Do Not Use
- B.
Request it in writing and if they refuse then T/O to a Manager
- C.
T/O to a Manager
- D.
Cease and Desist the Number
- 5.Before removing a number when they say it is the wrong party, you should?
- A.
Request a Cease and Desist in writing
- B.
T/O to a Manager
- C.
Ask probing questions to ensure it is not the customer
- D.
Always remove it immediately
Questions: 5 | Attempts: 353 | Last updated: Sep 23, 2013
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Sample QuestionIf you are speaking to a wrong party that says they just got the number you are calling and they do not know the customer you are trying to reach, I will change the phone status to?
Complete the following questions regarding “changing phone numbers” to further increase your awareness on the essential steps required. Be sure to reference your "How to Change a Phone Number"...
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Sample QuestionIf the number is listed in multiple fields (ex. Home and Cell) identify where the number belongs, leave that field as “good number.” What should you change the other phone field to?
Questions: 5 | Attempts: 255 | Last updated: Aug 28, 2013
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Sample QuestionIf you are speaking to a wrong party that says they just got the number you are calling and they do not know the customer you are trying to reach, I will change the phone status to?
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