How To Change A Number 08/15/13
5 Questions
| Total Attempts: 303
Questions and Answers
- 1.If you are speaking to a wrong party that says they just got the number you are calling and they do not know the customer you are trying to reach, I will change the phone status to?
- A.
None of the above
- B.
Cease and Desist
- C.
Do not Use
- D.
Bad Number
- 2.True or False, I do not need to notate the account on why I removed or changed a phone status if I utilize the automated noting system in Latitude?
- A.
True
- B.
False
- 3.Before removing a number when they say it is the wrong party, you should?
- A.
Request a Cease and Desist in writing
- B.
T/O to a Manager
- C.
Ask probing questions to ensure it is not the customer
- D.
Always remove it immediately
- 4.True or False, If I think the party stating the number is bad is not being truthful, I can just leave the number in as good?
- A.
True
- B.
False
- 5.What do I change a number to when someone picks up and says wrong number and hangs up immediately?
- A.
Do Not Use
- B.
Leave as Good
- C.
Cease and Desist
- D.
Bad Number
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Questions: 5 | Attempts: 233 | Last updated: Sep 10, 2013
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Sample QuestionAfter changing a number in Latitude you should?
Complete the following questions regarding “changing phone numbers” to further increase your awareness on the essential steps required. Be sure to reference your "How to Change a Phone Number"...
Questions: 6 | Attempts: 302 | Last updated: Aug 26, 2013
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Sample QuestionIf the number is listed in multiple fields (ex. Home and Cell) identify where the number belongs, leave that field as “good number.” What should you change the other phone field to?
Questions: 5 | Attempts: 325 | Last updated: Aug 16, 2013
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Sample QuestionIf you are speaking to a wrong party that says they just got the number you are calling and they do not know the customer you are trying to reach, I will change the phone status to?
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