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Quizzes › Numbers

How To Change A Number 08/15/13

5 Questions | By Ebowden | Updated: Mar 20, 2022 | Attempts: 303

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1. If you are speaking to a wrong party that says they just got the number you are calling and they do not know the customer you are trying to reach, I will change the phone status to?

None of the above

Cease and Desist

Do not Use

Bad Number

Submit

About This Quiz

Numbers Quizzes & Trivia

What's your name? Tell us your name to personalize your report, certificate & get on the leaderboard!

2. True or False, I do not need to notate the account on why I removed or changed a phone status if I utilize the automated noting system in Latitude?

True

False

Submit

3. Before removing a number when they say it is the wrong party, you should?

Request a Cease and Desist in writing

T/O to a Manager

Ask probing questions to ensure it is not the customer

Always remove it immediately

Submit

4. True or False, If I think the party stating the number is bad is not being truthful, I can just leave the number in as good?

True

False

Submit

5. What do I change a number to when someone picks up and says wrong number and hangs up immediately?

Do Not Use

Leave as Good

Cease and Desist

Bad Number

Submit

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Quiz Review Timeline (Updated): Mar 20, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

Current Version
Mar 20, 2022

Quiz Edited by
ProProfs Editorial Team
Aug 15, 2013

Quiz Created by
Ebowden

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All (5)
Unanswered ()
Answered ()

If you are speaking to a wrong party that says they just got the...

True or False, I do not need to notate the account on why I removed or...

Before removing a number when they say it is the wrong party, you...

True or False, If I think the party stating the number is bad is not...

What do I change a number to when someone picks up and says wrong...

Alert!

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