How To Change A Number 08/15/13
5 Questions
| Attempts: 303
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If you are speaking to a wrong party that says they just got the number you are calling and they do not know the customer you are trying to reach, I will change the phone status to?
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None of the above
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Cease and Desist
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Do not Use
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Bad Number
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Quiz Preview
- 2.
True or False, I do not need to notate the account on why I removed or changed a phone status if I utilize the automated noting system in Latitude?
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True
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False
Correct Answer
A. False -
- 3.
Before removing a number when they say it is the wrong party, you should?
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Request a Cease and Desist in writing
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T/O to a Manager
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Ask probing questions to ensure it is not the customer
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Always remove it immediately
Correct Answer
A. Ask probing questions to ensure it is not the customer -
- 4.
True or False, If I think the party stating the number is bad is not being truthful, I can just leave the number in as good?
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True
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False
Correct Answer
A. False -
- 5.
What do I change a number to when someone picks up and says wrong number and hangs up immediately?
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Do Not Use
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Leave as Good
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Cease and Desist
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Bad Number
Correct Answer
A. Leave as Good -
Quiz Review Timeline (Updated): Mar 20, 2022 +
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Current Version
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Mar 20, 2022Quiz Edited by
ProProfs Editorial Team -
Aug 15, 2013Quiz Created by
Ebowden
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