How To Change A Number 08/14/13
5 Questions
| Total Attempts: 382
How to Change a Number
Questions and Answers
- 1.If customer say’s “Cease and Desist all contact, I already contacted my attorney”. I will change all numbers to
- A.
Do Not Use
- B.
Bad Number
- C.
Cease and Desist
- D.
T/O to a Manager
- 2.True or False, If the customer is unemployed, I should change the number to Cease and Desist?
- A.
True
- B.
False
- 3.If you speak to a relative, and the relative states they do not want any phone calls. I will change the number to?
- A.
Do Not Use
- B.
Cease and Desist
- C.
Bad Number
- D.
Leave as Good
- 4.If a POE states the customer is NLE you should change the phone number to?
- A.
No Longer Employed
- B.
Cease and Desist
- C.
Bad Number
- D.
Do Not Use
- 5.If you change a number to bad, which phone field(s) will this affect?
- A.
All phone fields in the entire collection database.
- B.
It will remove the number on every account associated with the customer
- C.
It will remove all numbers from that one specific account.
- D.
None of the Above
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Sample QuestionIf customer say’s “Cease and Desist all contact, I already contacted my attorney”. I will change all numbers to
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