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Quizzes › Numbers

How To Change A Number (08/12/13)

5 Questions | By Ebowden | Updated: Mar 20, 2022 | Attempts: 383

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1. If you are speaking to a wrong party that says they just got the number you are calling and they do not know the customer you are trying to reach, I will change the phone status to?

Do not Use

Bad Number

Cease and Desist

None of the above

Submit

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2. If the POE states that the customer is NLE. I will change the phone status to?

Do Not Use

Bad Number

Cease and Desist

No Longer Employed

Submit

3. True or False, I do not need to notate the account on why I removed or changed a phone status if I utilize the automated noting system in Latitude?

True

False

Submit

4. If a customer request that the HOM number be Cease and Desist you should?

Cease and Desist the Number

T/O to a Manager

Request it in writing and if they refuse then T/O to a Manager

Change it to Do Not Use

Submit

5. Before removing a number when they say it is the wrong party, you should?

Always remove it immediately

Ask probing questions to ensure it is not the customer

T/O to a Manager

Request a Cease and Desist in writing

Submit

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Quiz Review Timeline (Updated): Mar 20, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

Current Version
Mar 20, 2022

Quiz Edited by
ProProfs Editorial Team
Aug 11, 2013

Quiz Created by
Ebowden

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All (5)
Unanswered ()
Answered ()

If you are speaking to a wrong party that says they just got the...

If the POE states that the customer is NLE. I will change the phone...

True or False, I do not need to notate the account on why I removed or...

If a customer request that the HOM number be Cease and Desist you...

Before removing a number when they say it is the wrong party, you...

Alert!

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