How To Change A Number (08/12/13)

5 Questions | Attempts: 383
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  • 1/5 Questions

    If you are speaking to a wrong party that says they just got the number you are calling and they do not know the customer you are trying to reach, I will change the phone status to?

    • Do not Use
    • Bad Number
    • Cease and Desist
    • None of the above
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  • 2. 

    If the POE states that the customer is NLE. I will change the phone status to?

    • Do Not Use

    • Bad Number

    • Cease and Desist

    • No Longer Employed

    Correct Answer
    A. No Longer Employed
  • 3. 

    True or False, I do not need to notate the account on why I removed or changed a phone status if I utilize the automated noting system in Latitude?

    • True

    • False

    Correct Answer
    A. False
  • 4. 

    If a customer request that the HOM number be Cease and Desist you should?

    • Cease and Desist the Number

    • T/O to a Manager

    • Request it in writing and if they refuse then T/O to a Manager

    • Change it to Do Not Use

    Correct Answer
    A. Request it in writing and if they refuse then T/O to a Manager
  • 5. 

    Before removing a number when they say it is the wrong party, you should?

    • Always remove it immediately

    • Ask probing questions to ensure it is not the customer

    • T/O to a Manager

    • Request a Cease and Desist in writing

    Correct Answer
    A. Ask probing questions to ensure it is not the customer

Quiz Review Timeline (Updated): Mar 20, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 11, 2013
    Quiz Created by
    Ebowden
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