How To Change A Number (08/12/13)
5 Questions
| Total Attempts: 383
Questions and Answers
- 1.If you are speaking to a wrong party that says they just got the number you are calling and they do not know the customer you are trying to reach, I will change the phone status to?
- A.
Do not Use
- B.
Bad Number
- C.
Cease and Desist
- D.
None of the above
- 2.If the POE states that the customer is NLE. I will change the phone status to?
- A.
Do Not Use
- B.
Bad Number
- C.
Cease and Desist
- D.
No Longer Employed
- 3.True or False, I do not need to notate the account on why I removed or changed a phone status if I utilize the automated noting system in Latitude?
- A.
True
- B.
False
- 4.If a customer request that the HOM number be Cease and Desist you should?
- A.
Cease and Desist the Number
- B.
T/O to a Manager
- C.
Request it in writing and if they refuse then T/O to a Manager
- D.
Change it to Do Not Use
- 5.Before removing a number when they say it is the wrong party, you should?
- A.
Always remove it immediately
- B.
Ask probing questions to ensure it is not the customer
- C.
T/O to a Manager
- D.
Request a Cease and Desist in writing
Complete the following questions regarding “changing phone numbers” to further increase your awareness on the essential steps required. Be sure to reference your "How to Change a Phone Number"...
Questions: 6 | Attempts: 212 | Last updated: Aug 26, 2013
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Sample QuestionIf the number is listed in multiple fields (ex. Home and Cell) identify where the number belongs, leave that field as “good number.” What should you change the other phone field to?
How to Change a Number
Questions: 5 | Attempts: 382 | Last updated: Aug 14, 2013
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Sample QuestionIf customer say’s “Cease and Desist all contact, I already contacted my attorney”. I will change all numbers to
Questions: 5 | Attempts: 249 | Last updated: Aug 30, 2013
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Sample QuestionIf you are speaking to a wrong party that says they just got the number you are calling and they do not know the customer you are trying to reach, I will change the phone status to?
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