How To Change Number Part 2 08/07/13

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Complete the following questions regarding “changing phone numbers” to further increase your awareness on the essential steps required. Be sure to reference your "How to Change a Phone Number" handout.

Questions and Answers

1.

If the number is listed in multiple fields (ex. Home and Cell) identify where the number belongs, leave that field as “good number.” What should you change the other phone field to?
- A.
  
  Do Not Use
- B.
  
  Bad Number
- C.
  
  Cease & Desist
Correct Answer
B. Bad Number
2.

If POE says that the customer you are calling cannot receive calls, you should change this phone number to:
- A.
  
  Cease & Desist
- B.
  
  Bad Number
- C.
  
  Do Not Use
Correct Answer
B. Bad Number
3.

If the caller is the Wrong Party, change the number to “Bad Number.”
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
4.

If POE say's that no one can receive personal calls, you must change number to:
- A.
  
  Do Not Use
- B.
  
  Bad Number
- C.
  
  Cease & Desist
- D.
  
  None of the Above
Correct Answer
C. Cease & Desist
5.

I must T/O to a Manager if the customer is upset and doesn't want to write a Cease & Desist Letter and want's the Home/Ani/Cell number removed:
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
6.

True or False. When calling and it is a wrong party, I am to change the number to bad and click on all the check boxes so that the same number is changed to bad if in multiple fields.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

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Current Version
Mar 22, 2022

Quiz Edited by
ProProfs Editorial Team
Aug 06, 2013

Quiz Created by
Ebowden

How To Change Number Part 2 08/07/13

If the number is listed in multiple fields (ex. Home and Cell) identify where the number belongs, leave that field as “good number.” What should you change the other phone field to?

If POE says that the customer you are calling cannot receive calls, you should change this phone number to:

If the caller is the Wrong Party, change the number to “Bad Number.”

If POE say's that no one can receive personal calls, you must change number to:

I must T/O to a Manager if the customer is upset and doesn't want to write a Cease & Desist Letter and want's the Home/Ani/Cell number removed:

True or False. When calling and it is a wrong party, I am to change the number to bad and click on all the check boxes so that the same number is changed to bad if in multiple fields.