How To Change Number Part 2 08/07/13

1. If the number is listed in multiple fields (ex. Home and Cell) identify where the number belongs, leave that field as "good number." What should you change the other phone field to?

Do Not Use

Bad Number

Cease & Desist

2. If POE says that the customer you are calling cannot receive calls, you should change this phone number to:

Cease & Desist

Bad Number

Do Not Use

3. If the caller is the Wrong Party, change the number to "Bad Number."

True

False

4. If POE say's that no one can receive personal calls, you must change number to:

Do Not Use

Bad Number

Cease & Desist

None of the Above

5. I must T/O to a Manager if the customer is upset and doesn't want to write a Cease & Desist Letter and want's the Home/Ani/Cell number removed:

True

False

6. True or False. When calling and it is a wrong party, I am to change the number to bad and click on all the check boxes so that the same number is changed to bad if in multiple fields.

True

False