How To Change Number Part 2 08/07/13

6 Questions | Total Attempts: 302

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How To Change Number Part 2 08/07/13

Complete the following questions regarding “changing phone numbers” to further increase your awareness on the essential steps required. Be sure to reference your "How to Change a Phone Number" handout.


Questions and Answers
  • 1. 
    If the number is listed in multiple fields (ex. Home and Cell) identify where the number belongs, leave that field as “good number.”  What should you change the other phone field to?
    • A. 

      Do Not Use

    • B. 

      Bad Number

    • C. 

      Cease & Desist

  • 2. 
    If POE says that the customer you are calling cannot receive calls, you should change this phone number to:
    • A. 

      Cease & Desist

    • B. 

      Bad Number

    • C. 

      Do Not Use

  • 3. 
    If the caller is the Wrong Party, change the number to “Bad Number.”
    • A. 

      True

    • B. 

      False

  • 4. 
    If POE say's that no one can receive personal calls, you must change number to:  
    • A. 

      Do Not Use

    • B. 

      Bad Number

    • C. 

      Cease & Desist

    • D. 

      None of the Above

  • 5. 
    I must T/O to a Manager if the customer is upset and doesn't want to write a Cease & Desist Letter and want's the Home/Ani/Cell number removed:
    • A. 

      True

    • B. 

      False

  • 6. 
    True or False. When calling and it is a wrong party, I am to change the number to bad and click on all the check boxes so that the same number is changed to bad if in multiple fields.
    • A. 

      True

    • B. 

      False

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