1.
There is no document available yet, please upload the document
2.
من الخدمات الأساسية التي تكون موجودة علي الشريحة:
Correct Answer
C. المكالمات الجماعية
3.
يمكن لعملاء موبايلي إرسال "كلمني"
Correct Answer
C. 3 مرات يومياً وكل مره بعد ذلك يتم احتسابها ب15 هللة
Explanation
Customers of Mobily can send "Kolmni" 3 times for free daily. After that, each additional time will be charged 15 halalas.
4.
هي خدمة "كيف الحال" تتيح لكل للعملاء الاطمئنان على الاخرين بإرسال رساله
Correct Answer
C. جميع الإجابات خطأ
Explanation
All the answers are incorrect because the correct answer should be "هي خدمة "كيف الحال" تتيح للعملاء الاطمئنان على الآخرين بإرسال رسالة لأرقام موبايلي بـ 15 هللة 3 مرات يومياً ولجميع الشبكات 3 مرات مجاناً يومياً". The given answer states that all the answers are incorrect, which is not true.
5.
أدني حد لاستبدال النقاط
Correct Answer
C. 750 نقطه
Explanation
The correct answer is 750 نقطه. This is the minimum threshold for point replacement, indicating the minimum number of points required to be eligible for replacement.
6.
مدة صلاحية النقاط المكتسبة هي
Correct Answer
C. 18 شهر
Explanation
The correct answer is 18 شهر. This means that the validity period for the acquired points is 18 months.
7.
يجب عند إضافة اي رقم إلى حساب نقاطنا أن يكون الرقم
Correct Answer
A. فيه 300 نقطة فأكثر
Explanation
The correct answer is "فيه 300 نقطة فأكثر" which means "it has 300 points or more." This means that when adding any number to our points account, it should have a minimum of 300 points.
8.
الحد الأقصى لعدد الرنات التي يمكن احتوائها للمستخدم في الألبوم هي
Correct Answer
C. 60 رنة
Explanation
The maximum number of ringtones that can be contained in the album for the user is 60.
9.
الاشتراك في خدمة رنان يكون عن طريق إرسال رساله مكتوب فيها
Correct Answer
B. رنان إلى 1100
Explanation
The correct answer is "رنان إلى 1100" because it is the correct number to send the message to subscribe to the Ranan service.
10.
في خدمة راحتي يمكن إضافة في قائمة الحجب
Correct Answer
C. 10 ارقام
Explanation
In the service of "Rahati", it is possible to add 10 digits to the blocking list.
11.
طريقة تحويل الرصيد
Correct Answer
A. #من اليسار *123*رقم خط المستفيد*المبلغ*رقم الهوية
12.
أقصي مبلغ يمكن تحويله في اليوم في خدمة تحويل الرصيد
Correct Answer
C. لا محدود
Explanation
The correct answer is "لا محدود" which translates to "unlimited" in English. This means that there is no maximum limit for transferring credit in a day in the given service.
13.
للاستفادة من خدمة الرصيد الإضافي للمكالمات يجب ان يكون الرصيد
Correct Answer
A. اقل من 55 هللة
Explanation
The correct answer is "اقل من 55 هللة". This answer is correct because it states that in order to benefit from the additional call credit service, the balance should be less than 55 halalas.
14.
الشرائح المتعددة هي خدمة تتيح للعميل الحصول علي
Correct Answer
C. أكثر من شريحة لنفس الرقم وبنفس الحساب وذلك حتى 5 شرائح
Explanation
The given correct answer states that the multi-SIM service allows the customer to have more than one SIM card with the same number and the same account, up to a maximum of 5 SIM cards. This means that the customer can use multiple devices or share the SIM cards with family members while still maintaining the same number and account.
15.
للاستفادة من الخدمة Mviewسوف يتطلب
Correct Answer
B. التسجيل في موقع موبايلي والحصول على حساب للعميل
Explanation
To benefit from the Mview service, the customer needs to register on the Mobily website and create an account. This suggests that the service is only available to registered customers of Mobily. The requirement of having a maximum of 5 devices indicates that the service is limited to a certain number of devices per customer. Therefore, registering on the website and creating an account is necessary to access and utilize the Mview service.
16.
طرق شحن خدمة Mview
Correct Answer
C. جميع ما سبق صحيح
Explanation
The correct answer is "جميع ما سبق صحيح" which means "All of the above are correct". This means that all the mentioned methods for charging the Mview service are valid, including using PayPal, Visa or Mastercard, Mobily recharge cards, and the customer's current balance.
17.
أسعار المكالمات الدولية في باقة الموج الأزرق أكثر بمعدل
Correct Answer
A. 20% من الباقات العادية.
Explanation
The correct answer is 20% من الباقات العادية. This means that the international call rates in the Blue Wave package are 20% higher than the regular packages.
18.
رسوم باقة خطي
Correct Answer
C. 20 ريال شهريا
Explanation
The correct answer is 20 ريال شهريا. This is the lowest price among the given options for the monthly package fee.
19.
يستطيع مشتركي باقة خطي بلس
Correct Answer
A. اختيار 5 أرقام موبايلي تستطيع الاتصال بها بتسعيرة 20 هللة/ دقيقة.
Explanation
Subscribers of the Line Plus package can choose 5 Mobily numbers to call at a rate of 20 halalas per minute.
20.
يستفيد العميل من تخفيض المكالمات في باقة نجمة
Correct Answer
B. من الساعة 7مساءً حتى الساعة 7 صباحاً ب 0:20 هلله
Explanation
The customer benefits from reduced call rates in the "Najma" package from 7 PM to 7 AM at a rate of 0.20 halala.
21.
يتم احتساب سعر الدقيقة في باقة ديرتي لأي اتصال داخل منطقتك (الديرة) لرقم من موبايلي أو خط ثابت.
Correct Answer
C. 15 هللة للدقيقة
Explanation
The correct answer is 15 هللة للدقيقة because it states that the price per minute for any call within your region (الديرة) to a Mobily mobile number or a landline is 15 هللة.
22.
يتم الاعفاء من الرسوم الشهرية خلال فترة دراسة الطالب في باقة
Correct Answer
A. فلة
Explanation
The given answer "فلة" is the correct answer because it is mentioned in the question that students are exempted from monthly fees during their study period in a specific package, and "فلة" is one of the packages mentioned in the question.
23.
رسوم باقة فلة الجديدة بعد انتهاء مدة الدراسة
Correct Answer
B. 75 ريال
Explanation
The correct answer is 75 ريال. This suggests that the cost of the new فلة package after the end of the study period is 75 ريال.
24.
كم رقم يستطيع عميل واجد بلس تعيينه للاستفادة من ميزة الحساب المشترك
Correct Answer
C. رقمين
Explanation
The correct answer is "رقمين" which means "two numbers" in English. This suggests that a customer of Wajid Plus can assign two numbers to benefit from the joint account feature.
25.
عميل واجد اكسترا يحصل علي
Correct Answer
A. دقيقة داخل شبكة موبايلي3000 و دقيقة خارج شبكة موبايلي1000
Explanation
The correct answer is "3000 دقيقة داخل شبكة موبايلي و 1000 دقيقة خارج شبكة موبايلي". This is the correct answer because it matches the given information in the question. The customer receives 3000 minutes within the Mobily network and 1000 minutes outside the Mobily network.
26.
عميل حلا بلس يحصل علي 100% رصيد إضافي مجاني مع كل عملية شحن بشرط ان يكون ان يساوي مبلغ الشحن
Correct Answer
B. 10 ريال
Explanation
The customer will receive 100% additional free credit with every recharge, but only if the recharge amount is equal to or greater than 10 riyals. Therefore, if the customer recharges with 10 riyals, they will be eligible for the 100% free credit.
27.
تتيح باقة حلا محلي للعميل اختيار رقم محلي خارج الشبكة
Correct Answer
B. 50هلله
Explanation
The correct answer is 50 هللة. The explanation is that the package allows the customer to choose a local number outside the network for 50 هللة.
28.
تكلفة الاتصال على جميع الأرقام في الدول التالية : (مصر – السودان – الاردن ) بقيمة
Correct Answer
A. 55 هللة / دقيقة
Explanation
The cost of calling all numbers in Egypt, Sudan, and Jordan is 55 halalas per minute.
29.
سعر الميجا في باقة حلا الخاص
Correct Answer
A. 15 هللة
Explanation
The correct answer is 15 هللة.
30.
تغيير الباقة المسبقة للمرة الأولى يكون مجانا وكل مرة بعد ذلك ب
Correct Answer
A. 10 ريال
Explanation
The answer is 10 ريال because the question states that changing the prepaid package for the first time is free, and every time after that it costs 10 ريال.
31.
في باقة ذوي الاحتياجات الخاصة يحصل العميل علي
Correct Answer
A. دقائق اتصال مرئي مجانا لشبكة موبايلي فقط 60 دقيقة شهرياً
Explanation
The explanation for the given correct answer is that in the special needs package, the customer receives 60 free minutes of video calls per month, but only for the Mobily network. This means that the free minutes can only be used for video calls to other Mobily users and cannot be used for video calls to users on other networks.
32.
يمكن للعميل الشحن عن طريق
Correct Answer
D. جميع ما سبق صحيح
Explanation
The correct answer is "All of the above are correct." This is because the question is asking about the different methods a customer can use to recharge their mobile phone. The options given include recharging through a specific code, contacting the automated service, or visiting the Mobily website. All of these options are valid ways for a customer to recharge their phone.
33.
يتم تقييم الموظفين بنظام
Correct Answer
A. المستويات و النقاط
Explanation
Employees are evaluated based on a system of levels and points. The answer states that the evaluation of employees is done using "المستويات و النقاط" which translates to "levels and points" in English. This implies that the evaluation process involves assessing employees based on certain levels or ranks, and assigning points or scores to measure their performance or competence.
34.
يتم استخدام اسم العميل خلال المكالمة مرتين واحده يجب ان تكون
Correct Answer
C. في نهاية المكالمة
35.
يجب أن يبدأ الموظف بالحديث لحظة وصول الاتصال بحيث لا تتجاوز المدة
Correct Answer
B. 3 ثواني
Explanation
The correct answer is "3 ثواني". The explanation for this answer is that the employee should start speaking as soon as the call is connected, and this should not exceed a duration of 3 seconds.
36.
في حال طالت مدة الانتظار وكانت 3 دقائق او أكثر يجب
Correct Answer
A. شكر العميل والاعتذار
Explanation
If the waiting time exceeds 3 minutes, it is necessary to thank the customer and apologize. This suggests that the company values the customer's time and acknowledges the inconvenience caused by the long wait. Simply apologizing without expressing gratitude may come across as insincere, while just thanking the customer without acknowledging the delay may seem dismissive of their time. Therefore, both thanking the customer and apologizing is the appropriate response in this situation.
37.
يجب ان يعرف الموظف باسم الشركة في بداية المكالمة ( مركز خدمات موبايلى )
Correct Answer
B. خطأ
Explanation
The statement is incorrect because it states that the employee should know the company's name at the beginning of the call, specifically mentioning "Mobily Customer Service Center." However, there is no requirement for the employee to mention the company's name at the beginning of the call.
38.
يجب على الموظف ذكر التحية المتفق عليها وهي السلام عليكم في جميع المكالمات بغض النظر عن اللغة
Correct Answer
B. خطأ
Explanation
The correct answer is "خطأ" because the statement is incorrect. The employee is not required to greet with the agreed-upon greeting of "السلام عليكم" in all calls regardless of the language. The appropriate greeting may vary depending on the language and cultural norms of the person being called.
39.
من الاستثناءات التي يتم فيها تقديم الخدمة للعميل في حال اتصال رجل والشريحة باسم سيدة او العكس
Correct Answer
A. إعادة الخط بعد السداد يمكن خدمة العميل بعد التحقق من مبلغ السداد وتاريخه.
Explanation
The exception in which a service can be provided to the customer is when the payment amount and date are verified after the line is disconnected.
40.
ويجب على العميل تزويد الموظف بالاسم الثلاثي وكذلك رقم الهوية وألا لن يتم خدمة العميل.
Correct Answer
B. خطأ
Explanation
The statement is incorrect. It states that the customer must provide the employee with their full name and ID number in order to receive service. However, there is no requirement for the customer to provide this information in order to be served.
41.
يتم اعطاء العميل الخيارات الذاتية خلال المكالمة :
Correct Answer
A. خيار واحد
Explanation
The customer is given only one option during the call.
42.
يجب ارسال الرسالة للعميل في حال وجود مشكلة .
Correct Answer
B. خطاء
Explanation
The correct answer is "خطاء" which means "False" in English. The statement in Arabic states that "The message should be sent to the customer in case of a problem." However, the correct answer is "False" because the statement is incorrect.
43.
ارسال رسالة نصية دون ابلاغ العميل بذلك .
Correct Answer
A. تجنب
Explanation
The correct answer is "تجنب" because it means "avoid" in Arabic. The question is asking for the action of sending a text message without informing the client, and "تجنب" is the most appropriate verb to describe avoiding or refraining from doing something.
44.
الترحيب بالعميل في بداية المكالمة
Correct Answer
A. بلقبه الذي ذكره
Explanation
The correct answer is "بلقبه الذي ذكره" which means "with the title he mentioned". This suggests that it is appropriate to welcome the customer by using the title or honorific that they have mentioned or provided. This shows respect and acknowledges their preferred form of address.
45.
موظفي رعاية العملاء يتم تقيمهم شهريا على:
Correct Answer
B. 4 مكالمات و 2 طلب خدمة
46.
المقصود بنظام المستويات عند الجودة خلال تقييم المكالمات
Correct Answer
B. يتم تقسيم البند على عدة درجات
Explanation
The correct answer is that the levels system in quality during call evaluation divides the score into multiple levels. This means that employees can receive a full score on the item or not, depending on the specific level they achieve.
47.
يجب ان يبدأ الموظف بالتحدث لحظة وصول الاتصال بحيث لا تتجاوز المدة :
Correct Answer
C. 3 ثواني
Explanation
The correct answer is 3 ثواني. The explanation for this answer is that the employee should start speaking as soon as the call is connected, without exceeding a duration of 3 seconds. This suggests that the employee should be prompt and efficient in responding to the caller, ensuring a quick and effective communication.
48.
للموظف الخيار بذكر اسمة الاول خلال تحية بداء المكالمة :
Correct Answer
B. خطأ
Explanation
The correct answer is "خطأ" which means "False" in English. The explanation for this answer is that it is not necessary for an employee to mention their first name during the initial greeting of a phone call. It is more common for employees to simply greet the caller and identify themselves by their job title or department.
49.
يجب على الموظف ذكر التحية المتفق عليها وهي السلام عليكم في جميع المكالمات بغض النظر عن اللغة :
Correct Answer
B. خطأ
Explanation
It is not necessary for the employee to greet with the agreed-upon greeting of "peace be upon you" in all calls regardless of the language. This statement implies that the employee must use a specific greeting in all calls, which is incorrect. The employee may use appropriate greetings based on the language and cultural norms of the caller.
50.
يجب ان يعرض موظف رعاية العملاء المساعدة على العميل بأسلوب لبق حتى لو بداء العميل بالحديث اولا :
Correct Answer
A. خطأ
Explanation
It is not necessary for a customer service representative to offer assistance to a customer in a polite manner even if the customer initiates the conversation first.