How To Change A Number (Week 4)

5 Questions | Total Attempts: 196

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How To Change A Number (Week 4)

Questions and Answers
  • 1. 
    If you are speaking to a wrong party that says they just got the number you are calling and they do not know the customer you are trying to reach, I will change the phone status to?
    • A. 

      None of the above

    • B. 

      Cease and Desist

    • C. 

      Do not Use

    • D. 

      Bad Number

  • 2. 
    If the POE states that the customer is NLE. I will change the phone status to?
    • A. 

      No Longer Employed

    • B. 

      Do Not Use

    • C. 

      Bad Number

    • D. 

      Cease and Desist

  • 3. 
    True or False, I do not need to notate the account on why I removed or changed a phone status if I utilize the automated noting system in Latitude?
    • A. 

      True

    • B. 

      False

  • 4. 
    If a customer request that the HOM number be Cease and Desist you should?
    • A. 

      Change it to Do Not Use

    • B. 

      Request it in writing and if they refuse then T/O to a Manager

    • C. 

      T/O to a Manager

    • D. 

      Cease and Desist the Number

  • 5. 
    Before removing a number when they say it is the wrong party, you should?
    • A. 

      Request a Cease and Desist in writing

    • B. 

      T/O to a Manager

    • C. 

      Ask probing questions to ensure it is not the customer

    • D. 

      Always remove it immediately

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