Etraining: Pd.4, Nestle SOP

The explanation for the given correct answer is that it is important to record the Nestle help desk ticket number provided by the caller in your case. This helps in tracking and resolving the issue raised by the caller effectively. By recording the ticket number, it becomes easier to refer to the specific case and provide updates or assistance as required. This ensures proper documentation and accountability in handling customer queries or problems.

The statement states that the updated version of Navigo, specifically Navigo v4.5, is now available on PD.4. Since the statement does not provide any contradictory information or indicate any limitations or conditions, we can assume that the statement is true. Therefore, the correct answer is True.

The statement is true because it states that a Quick Reference Guide and Cab Card have been updated for the release of PD.4. This implies that the Quick Reference Guide and Cab Card have been revised or modified specifically for the PD.4 release, suggesting that there have been changes or updates made to these documents in relation to the release of PD.4.

The serial number "BL31230000081" represents a PD.4 because it starts with the letters "BL" and is followed by a combination of numbers that include "3123" and "0000081". The specific combination of letters and numbers in this serial number matches the given format for a PD.4.

Pressing and holding the left display brightness and the left volume button for three seconds will reset the touchscreen of the PD.4 without rebooting the device. This combination of buttons likely triggers a specific command or action within the device's software that is designed to reset the touchscreen functionality. By holding these buttons for a specific duration, the device recognizes the input and performs the reset function, allowing the touchscreen to be reset without the need for a full device reboot.

The correct answer is M-010-0545. This is the part number for the PD.4 display kit.

Holding the Home Button for 15 seconds will activate a controlled shutdown of the PeopleNet Mobile software on PD.4.

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When creating an RMA (Return Merchandise Authorization) for CID 3406, the correct recipient for the standard RMA notification email is [email protected]. This email address belongs to the call center of Dickinson Fleet, indicating that they are responsible for handling RMAs. The other options, such as the driver, the helpdesk personnel from Nestle, and [email protected], are not mentioned in relation to RMAs and are therefore not relevant in this context.

If troubleshooting results in hardware replacement for a unit in the Nestle fleet, the necessary template should be emailed to [email protected].

The statement is false because PeopleNet will not create an RMA for faulty CN70 displays.

The correct answer is "Driver Driver" because the question states that the driver is transferred from the Nestle Help Desk. Therefore, it makes sense to create the case under the profile of the driver who has been transferred.

The latest ProTread software is not available on PD.4.