ETraining: PD.4, Nestle SOP

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| By Jonathan Kimmelman

Jonathan Kimmelman

Community Contributor

Quizzes Created: 9 | Total Attempts: 1,230

| Attempts: 216

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1/13 Questions

The Nestle help desk ticket number provided by the caller should be recorded in your case.
- True
- False

About This Quiz

This eTraining quiz for Nestle's PD. 4 SOP covers essential operational procedures for PeopleNet Mobile software, including controlled shutdowns, touchscreen resets, and updates on Quick Reference Guides. It assesses knowledge crucial for maintaining compliance and efficiency in using PD. 4 technology.

2.

A Quick Reference Guide and Cab Card have been updated for the release of PD.4.
- True
- False
Correct Answer

A. True

Explanation

The statement is true because it states that a Quick Reference Guide and Cab Card have been updated for the release of PD.4. This implies that the Quick Reference Guide and Cab Card have been revised or modified specifically for the PD.4 release, suggesting that there have been changes or updates made to these documents in relation to the release of PD.4.

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3.

The updated Navigo v4.5 is now available on PD.4.
- True
- False
Correct Answer

A. True

Explanation

The statement states that the updated version of Navigo, specifically Navigo v4.5, is now available on PD.4. Since the statement does not provide any contradictory information or indicate any limitations or conditions, we can assume that the statement is true. Therefore, the correct answer is True.

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4.

Which of the following serial numbers represents a PD.4?
- BL31230000081
- 11082131
- 21082131
- SY1450000112
- 61051234
Correct Answer

A. BL31230000081

Explanation

The serial number "BL31230000081" represents a PD.4 because it starts with the letters "BL" and is followed by a combination of numbers that include "3123" and "0000081". The specific combination of letters and numbers in this serial number matches the given format for a PD.4.

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5.

Which of the following will reset the touchscreen of the PD.4, without rebooting the device?
- Pressing and holding the left display brightness and the left volume button for three seconds.
- Press and hold the keyboard button.
- Press and hold all buttons simultaneously.
- Reduce speed of truck below 50 mph.
Correct Answer

A. Pressing and holding the left display brightness and the left volume button for three seconds.

Explanation

Pressing and holding the left display brightness and the left volume button for three seconds will reset the touchscreen of the PD.4 without rebooting the device. This combination of buttons likely triggers a specific command or action within the device's software that is designed to reset the touchscreen functionality. By holding these buttons for a specific duration, the device recognizes the input and performs the reset function, allowing the touchscreen to be reset without the need for a full device reboot.

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6.

Which of the following is the part number for the PD.4 display kit?
- M-010-0545
- M-010-0547
- L-016-0518
- M-010-0519
Correct Answer

A. M-010-0545

Explanation

The correct answer is M-010-0545. This is the part number for the PD.4 display kit.

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7.

Which of the following will activate a controlled shutdown of the PeopleNet Mobile software on PD.4?
- Holding the Home Button for 15 seconds.
- Pressing and holding the left brightness button and left volume button.
- Holding the Panic Button for 15 seconds.
- Pull the fuse for the PD.4
Correct Answer

A. Holding the Home Button for 15 seconds.

Explanation

Holding the Home Button for 15 seconds will activate a controlled shutdown of the PeopleNet Mobile software on PD.4.

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8.

What is the part number for the component seen in this image?
- L-016-0519
- M-010-0545
- L-010-0508
- L-010-0518
Correct Answer

A. L-016-0519
9.

If you create an RMA for CID 3406, you should email your standard RMA notification to _________________.
- [email protected]
- The driver.
- The helpdesk personnel from Nestle.
- [email protected]
Correct Answer

A. [email protected]

Explanation

When creating an RMA (Return Merchandise Authorization) for CID 3406, the correct recipient for the standard RMA notification email is [email protected]. This email address belongs to the call center of Dickinson Fleet, indicating that they are responsible for handling RMAs. The other options, such as the driver, the helpdesk personnel from Nestle, and [email protected], are not mentioned in relation to RMAs and are therefore not relevant in this context.

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10.

When troubleshooting an issue with a unit in the Nestle fleet, if troubleshooting results in hardware replacement, you should email the necessary template to ______________.
Correct Answer

A. [email protected]

Explanation

If troubleshooting results in hardware replacement for a unit in the Nestle fleet, the necessary template should be emailed to [email protected].

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11.

PeopleNet will create an RMA for faulty CN70 displays.
- True
- False
Correct Answer

A. False

Explanation

The statement is false because PeopleNet will not create an RMA for faulty CN70 displays.

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12.

If a driver is transferred from the Nestle Help Desk, under which profile should you create your case?
- "Driver Driver"
- Help desk
- Nestle Transfer
- The name of the help desk personnel.
Correct Answer

A. "Driver Driver"

Explanation

The correct answer is "Driver Driver" because the question states that the driver is transferred from the Nestle Help Desk. Therefore, it makes sense to create the case under the profile of the driver who has been transferred.

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13.

The latest ProTread software is available on PD.4.
- True
- False
Correct Answer

A. False

Explanation

The latest ProTread software is not available on PD.4.

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Current Version
Mar 18, 2023

Quiz Edited by
ProProfs Editorial Team
Feb 26, 2014

Quiz Created by
Jonathan Kimmelman

Etraining: Pd.4, Nestle SOP

The Nestle help desk ticket number provided by the caller should be recorded in your case.

Quiz Preview

A Quick Reference Guide and Cab Card have been updated for the release of PD.4.

The updated Navigo v4.5 is now available on PD.4.

Which of the following serial numbers represents a PD.4?

Which of the following will reset the touchscreen of the PD.4, without rebooting the device?

Which of the following is the part number for the PD.4 display kit?

Which of the following will activate a controlled shutdown of the PeopleNet Mobile software on PD.4?

What is the part number for the component seen in this image?

If you create an RMA for CID 3406, you should email your standard RMA notification to _________________.

When troubleshooting an issue with a unit in the Nestle fleet, if troubleshooting results in hardware replacement, you should email the necessary template to ______________.

PeopleNet will create an RMA for faulty CN70 displays.

If a driver is transferred from the Nestle Help Desk, under which profile should you create your case?

The latest ProTread software is available on PD.4.