Etraining: Pd.4, Nestle SOP

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| By Jonathan Kimmelman
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Jonathan Kimmelman
Community Contributor
Quizzes Created: 9 | Total Attempts: 1,223
Questions: 13 | Attempts: 216

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Etraining: Pd.4, Nestle SOP - Quiz

Questions and Answers
  • 1. 

    Which of the following will activate a controlled shutdown of the PeopleNet Mobile software on PD.4?

    • A.

      Holding the Home Button for 15 seconds.

    • B.

      Pressing and holding the left brightness button and left volume button.

    • C.

      Holding the Panic Button for 15 seconds.

    • D.

      Pull the fuse for the PD.4

    Correct Answer
    A. Holding the Home Button for 15 seconds.
    Explanation
    Holding the Home Button for 15 seconds will activate a controlled shutdown of the PeopleNet Mobile software on PD.4.

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  • 2. 

    Which of the following will reset the touchscreen of the PD.4, without rebooting the device?

    • A.

      Pressing and holding the left display brightness and the left volume button for three seconds.

    • B.

      Press and hold the keyboard button.

    • C.

      Press and hold all buttons simultaneously.

    • D.

      Reduce speed of truck below 50 mph.

    Correct Answer
    A. Pressing and holding the left display brightness and the left volume button for three seconds.
    Explanation
    Pressing and holding the left display brightness and the left volume button for three seconds will reset the touchscreen of the PD.4 without rebooting the device. This combination of buttons likely triggers a specific command or action within the device's software that is designed to reset the touchscreen functionality. By holding these buttons for a specific duration, the device recognizes the input and performs the reset function, allowing the touchscreen to be reset without the need for a full device reboot.

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  • 3. 

    A Quick Reference Guide and Cab Card have been updated for the release of PD.4.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because it states that a Quick Reference Guide and Cab Card have been updated for the release of PD.4. This implies that the Quick Reference Guide and Cab Card have been revised or modified specifically for the PD.4 release, suggesting that there have been changes or updates made to these documents in relation to the release of PD.4.

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  • 4. 

    What is the part number for the component seen in this image?

    • A.

      L-016-0519

    • B.

      M-010-0545

    • C.

      L-010-0508

    • D.

      L-010-0518

    Correct Answer
    A. L-016-0519
  • 5. 

    Which of the following is the part number for the PD.4 display kit?

    • A.

      M-010-0545

    • B.

      M-010-0547

    • C.

      L-016-0518

    • D.

      M-010-0519

    Correct Answer
    A. M-010-0545
    Explanation
    The correct answer is M-010-0545. This is the part number for the PD.4 display kit.

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  • 6. 

    The updated Navigo v4.5 is now available on PD.4.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement states that the updated version of Navigo, specifically Navigo v4.5, is now available on PD.4. Since the statement does not provide any contradictory information or indicate any limitations or conditions, we can assume that the statement is true. Therefore, the correct answer is True.

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  • 7. 

    The latest ProTread software is available on PD.4.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The latest ProTread software is not available on PD.4.

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  • 8. 

    If you create an RMA for CID 3406, you should email your standard RMA notification to _________________.

    Correct Answer
    A. [email protected]
    Explanation
    When creating an RMA (Return Merchandise Authorization) for CID 3406, the correct recipient for the standard RMA notification email is [email protected]. This email address belongs to the call center of Dickinson Fleet, indicating that they are responsible for handling RMAs. The other options, such as the driver, the helpdesk personnel from Nestle, and [email protected], are not mentioned in relation to RMAs and are therefore not relevant in this context.

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  • 9. 

    When troubleshooting an issue with a unit in the Nestle fleet, if troubleshooting results in hardware replacement, you should email the necessary template to ______________.

    Correct Answer
    A. [email protected]
    Explanation
    If troubleshooting results in hardware replacement for a unit in the Nestle fleet, the necessary template should be emailed to [email protected].

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  • 10. 

    PeopleNet will create an RMA for faulty CN70 displays.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because PeopleNet will not create an RMA for faulty CN70 displays.

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  • 11. 

    If a driver is transferred from the Nestle Help Desk, under which profile should you create your case?

    • A.

      "Driver Driver"

    • B.

      Help desk

    • C.

      Nestle Transfer

    • D.

      The name of the help desk personnel.

    Correct Answer
    A. "Driver Driver"
    Explanation
    The correct answer is "Driver Driver" because the question states that the driver is transferred from the Nestle Help Desk. Therefore, it makes sense to create the case under the profile of the driver who has been transferred.

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  • 12. 

    Which of the following serial numbers represents a PD.4?

    • A.

      BL31230000081

    • B.

      11082131

    • C.

      21082131

    • D.

      SY1450000112

    • E.

      61051234

    Correct Answer
    A. BL31230000081
    Explanation
    The serial number "BL31230000081" represents a PD.4 because it starts with the letters "BL" and is followed by a combination of numbers that include "3123" and "0000081". The specific combination of letters and numbers in this serial number matches the given format for a PD.4.

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  • 13. 

    The Nestle help desk ticket number provided by the caller should be recorded in your case.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that it is important to record the Nestle help desk ticket number provided by the caller in your case. This helps in tracking and resolving the issue raised by the caller effectively. By recording the ticket number, it becomes easier to refer to the specific case and provide updates or assistance as required. This ensures proper documentation and accountability in handling customer queries or problems.

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  • Current Version
  • Mar 18, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 26, 2014
    Quiz Created by
    Jonathan Kimmelman
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