Disco Ems Competency Check

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| By Turimate
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Turimate
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Quizzes Created: 1 | Total Attempts: 338
Questions: 14 | Attempts: 338
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Questions and Answers
  • 1. 

    What does EMS Stand for?

    • A.

      A) Enquiry Management System

    • B.

      B) Enhanced Management System

    • C.

      C) Excellent Management System

    Correct Answer
    A. A) Enquiry Management System
    Explanation
    EMS stands for Enquiry Management System. This system is used to manage and track customer inquiries and requests. It helps businesses efficiently handle and respond to customer queries, ensuring timely and effective resolution. By using an Enquiry Management System, companies can streamline their customer service processes and enhance customer satisfaction. This system allows for better organization, tracking, and analysis of customer inquiries, enabling businesses to provide excellent customer service and improve overall management efficiency.

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  • 2. 

    It is not possible to create an entry in EMS without a real sales invoice.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    It is possible to create an entry in EMS (Enterprise Management System) without a real sales invoice. The statement is incorrect because EMS allows users to manually input sales data or create entries based on other documents like purchase orders, delivery notes, or sales contracts. Therefore, it is not necessary to have a real sales invoice to create an entry in EMS.

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  • 3. 

    Select the benefits of DisCo EMS.

    • A.

      A) Additional information will be included in EMS to enable more detailed analysis

    • B.

      B) It will be possible to update EMS enquiries

    • C.

      C) Closures will happen automatically

    • D.

      D) It will be possible to settle claims directly from EMS

    • E.

      E) EMS sends automatic notification emails to customers about their claims

    • F.

      F) All of the above

    Correct Answer(s)
    A. A) Additional information will be included in EMS to enable more detailed analysis
    B. B) It will be possible to update EMS enquiries
    C. C) Closures will happen automatically
    D. D) It will be possible to settle claims directly from EMS
    Explanation
    The benefits of DisCo EMS include the inclusion of additional information in EMS to enable more detailed analysis, the ability to update EMS enquiries, the automatic closure of cases, and the option to settle claims directly from EMS. These benefits enhance the functionality and efficiency of the EMS system, allowing for better analysis, easier updates, automated closures, and streamlined claim settlements.

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  • 4. 

    All of the enquiry types have sub types

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because not all of the enquiry types have subtypes. Some enquiry types may have subtypes, but it is not true for all of them.

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  • 5. 

    Attachment can be added to the query.

    • A.

      A) Only in ZEMS1, but it should always be the last step before saving

    • B.

      B) Anytime during query creation

    • C.

      C) It can be added in ZEMS1 and also in ZEMS2, but it should always be the last step before saving

    Correct Answer
    C. C) It can be added in ZEMS1 and also in ZEMS2, but it should always be the last step before saving
    Explanation
    The correct answer is c) It can be added in ZEMS1 and also in ZEMS2, but it should always be the last step before saving. This means that the attachment can be added at any point during the query creation process, but it is important to ensure that it is added as the last step before saving the query. This ensures that all the necessary information and steps have been completed before attaching any additional files or documents.

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  • 6. 

    Invoice items can be populated manually.

    • A.

      A) Yes, you can add the material number and the system populates the description and the original amount and quantity

    • B.

      B) Yes, if you put the item number from the original invoice

    • C.

      C) No, items can be populated only with the retrieve invoice items button

    Correct Answer
    B. B) Yes, if you put the item number from the original invoice
    Explanation
    The correct answer is b) Yes, if you put the item number from the original invoice. This means that if you manually enter the item number from the original invoice, the system will populate the description, original amount, and quantity for that item.

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  • 7. 

    Claimed amounts can be modified anytime

    • A.

      A) No, only in ZEMS1 before saving the enquiry

    • B.

      B) No, only the creator can modify them as long as no one else modified the enquiry

    • C.

      C) Yes, anytime before we change the status to TB SETTLED

    Correct Answer
    B. B) No, only the creator can modify them as long as no one else modified the enquiry
    Explanation
    The correct answer is b) No, only the creator can modify them as long as no one else modified the enquiry. This means that once someone other than the creator has modified the enquiry, the claimed amounts cannot be modified anymore.

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  • 8. 

    What is the usual combination of claimed fields and approved fields per order type?

    • A.

      A) Value Credits and Debits use the Claimed Amount and the Approved Amount, whereas Volume Credits and Debits and Returns use the Claimed Quantity and Approved Quantity

    • B.

      B) Value, Volume and Returns all normally use the Claimed Amount and the Approved Amount

    • C.

      C) Value, Volume and Returns all normally use the Claimed Quantity and the Approved Quantity

    • D.

      D) Volume Credits and Debits use the Claimed Amount and the Approved Amount, whereas Value Credits and Debits and Returns use the Claimed Quantity and Approved Quantity

    • E.

      E) None of the above

    Correct Answer
    A. A) Value Credits and Debits use the Claimed Amount and the Approved Amount, whereas Volume Credits and Debits and Returns use the Claimed Quantity and Approved Quantity
    Explanation
    The usual combination of claimed fields and approved fields per order type is as follows: Value Credits and Debits use the Claimed Amount and the Approved Amount, whereas Volume Credits and Debits and Returns use the Claimed Quantity and Approved Quantity. This means that for Value Credits and Debits, the amount of money claimed and approved is used, while for Volume Credits and Debits and Returns, the quantity claimed and approved is used.

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  • 9. 

    EMS is a global tool

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    EMS stands for Emergency Medical Services, which is a global tool used for providing immediate medical assistance in emergency situations. It involves a coordinated system of healthcare professionals, equipment, and resources that are available worldwide to respond to medical emergencies. Therefore, it can be concluded that EMS is indeed a global tool.

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  • 10. 

    When is the enquiry sub-type mandatory?

    • A.

      A) Never

    • B.

      B) Always

    • C.

      C) On creation for all enquiry types

    • D.

      D) For all enquiry types when the status changes

    • E.

      E) For all enquiry types with sub-types when the status changes

    Correct Answer
    E. E) For all enquiry types with sub-types when the status changes
    Explanation
    The enquiry sub-type is mandatory when the status of the enquiry changes and there are sub-types available for all enquiry types. This means that whenever the status of an enquiry changes, the user must select a sub-type if there are any available for that particular enquiry type.

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  • 11. 

    Is pricing condition a mandatory field?

    • A.

      A) In case of YCR and YDR it is.

    • B.

      B) In case of YVCR/YCR and YVDR/YDR it is.

    • C.

      C) Yes, it's mandatory for all order types

    Correct Answer
    A. A) In case of YCR and YDR it is.
    Explanation
    Pricing condition is a mandatory field only in the case of YCR and YDR. For other order types, it may not be mandatory.

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  • 12. 

    Only the person who has VA01 access can trigger the settlement of enquiry from EMS using the ‘Order button’.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement implies that only individuals with VA01 access have the ability to initiate the settlement of an enquiry from EMS by using the 'Order button'. This suggests that there is a specific level of authorization required to perform this action, and it is limited to those with VA01 access. Therefore, the correct answer is true.

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  • 13. 

    EMS closure can be done manually.

    • A.

      A) Yes, transaction ZEMSC can be run manually and it closes the open queries but only for users with role OTC_EMS_USER*

    • B.

      B) No, ZEMSC is run by only a background job that runs 3 times a day

    Correct Answer
    A. A) Yes, transaction ZEMSC can be run manually and it closes the open queries but only for users with role OTC_EMS_USER*
    Explanation
    The given answer states that transaction ZEMSC can be run manually and it closes the open queries, but only for users with role OTC_EMS_USER*. This suggests that manual closure of EMS can be performed by specific users with the mentioned role, indicating that it is possible to manually close EMS.

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  • 14. 

    When is the status reason mandatory?

    • A.

      A) When closing an enquiry

    • B.

      B) When closing partially an enquiry

    • C.

      C) When rejecting an enquiry

    Correct Answer
    C. C) When rejecting an enquiry
    Explanation
    The status reason is mandatory when rejecting an enquiry because it is important to provide a clear reason for the rejection. This helps in maintaining transparency and providing proper feedback to the person who submitted the enquiry. Without a status reason, it would be difficult to understand why the enquiry was rejected and may lead to confusion or misunderstandings.

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  • Current Version
  • Mar 18, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 12, 2014
    Quiz Created by
    Turimate

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