Disco Ems Competency Check

1. What does EMS Stand for?

A) Enquiry Management System

B) Enhanced Management System

C) Excellent Management System

EMS stands for Enquiry Management System. This system is used to manage and track customer inquiries and requests. It helps businesses efficiently handle and respond to customer queries, ensuring timely and effective resolution. By using an Enquiry Management System, companies can streamline their customer service processes and enhance customer satisfaction. This system allows for better organization, tracking, and analysis of customer inquiries, enabling businesses to provide excellent customer service and improve overall management efficiency.

Explanation

EMS stands for Enquiry Management System. This system is used to manage and track customer inquiries and requests. It helps businesses efficiently handle and respond to customer queries, ensuring timely and effective resolution. By using an Enquiry Management System, companies can streamline their customer service processes and enhance customer satisfaction. This system allows for better organization, tracking, and analysis of customer inquiries, enabling businesses to provide excellent customer service and improve overall management efficiency.

2. EMS is a global tool

True

False

EMS stands for Emergency Medical Services, which is a global tool used for providing immediate medical assistance in emergency situations. It involves a coordinated system of healthcare professionals, equipment, and resources that are available worldwide to respond to medical emergencies. Therefore, it can be concluded that EMS is indeed a global tool.

Explanation

EMS stands for Emergency Medical Services, which is a global tool used for providing immediate medical assistance in emergency situations. It involves a coordinated system of healthcare professionals, equipment, and resources that are available worldwide to respond to medical emergencies. Therefore, it can be concluded that EMS is indeed a global tool.

3. Attachment can be added to the query.

A) Only in ZEMS1, but it should always be the last step before saving

B) Anytime during query creation

C) It can be added in ZEMS1 and also in ZEMS2, but it should always be the last step before saving

The correct answer is c) It can be added in ZEMS1 and also in ZEMS2, but it should always be the last step before saving. This means that the attachment can be added at any point during the query creation process, but it is important to ensure that it is added as the last step before saving the query. This ensures that all the necessary information and steps have been completed before attaching any additional files or documents.

Explanation

The correct answer is c) It can be added in ZEMS1 and also in ZEMS2, but it should always be the last step before saving. This means that the attachment can be added at any point during the query creation process, but it is important to ensure that it is added as the last step before saving the query. This ensures that all the necessary information and steps have been completed before attaching any additional files or documents.

4. Only the person who has VA01 access can trigger the settlement of enquiry from EMS using the 'Order button'.

True

False

The statement implies that only individuals with VA01 access have the ability to initiate the settlement of an enquiry from EMS by using the 'Order button'. This suggests that there is a specific level of authorization required to perform this action, and it is limited to those with VA01 access. Therefore, the correct answer is true.

Explanation

The statement implies that only individuals with VA01 access have the ability to initiate the settlement of an enquiry from EMS by using the 'Order button'. This suggests that there is a specific level of authorization required to perform this action, and it is limited to those with VA01 access. Therefore, the correct answer is true.

5. EMS closure can be done manually.

A) Yes, transaction ZEMSC can be run manually and it closes the open queries but only for users with role OTC_EMS_USER*

B) No, ZEMSC is run by only a background job that runs 3 times a day

The given answer states that transaction ZEMSC can be run manually and it closes the open queries, but only for users with role OTC_EMS_USER*. This suggests that manual closure of EMS can be performed by specific users with the mentioned role, indicating that it is possible to manually close EMS.

Explanation

The given answer states that transaction ZEMSC can be run manually and it closes the open queries, but only for users with role OTC_EMS_USER*. This suggests that manual closure of EMS can be performed by specific users with the mentioned role, indicating that it is possible to manually close EMS.

6. All of the enquiry types have sub types

True

False

The statement is false because not all of the enquiry types have subtypes. Some enquiry types may have subtypes, but it is not true for all of them.

Explanation

The statement is false because not all of the enquiry types have subtypes. Some enquiry types may have subtypes, but it is not true for all of them.

7. What is the usual combination of claimed fields and approved fields per order type?

B) Value, Volume and Returns all normally use the Claimed Amount and the Approved Amount

C) Value, Volume and Returns all normally use the Claimed Quantity and the Approved Quantity

E) None of the above

The usual combination of claimed fields and approved fields per order type is as follows: Value Credits and Debits use the Claimed Amount and the Approved Amount, whereas Volume Credits and Debits and Returns use the Claimed Quantity and Approved Quantity. This means that for Value Credits and Debits, the amount of money claimed and approved is used, while for Volume Credits and Debits and Returns, the quantity claimed and approved is used.

Explanation

The usual combination of claimed fields and approved fields per order type is as follows: Value Credits and Debits use the Claimed Amount and the Approved Amount, whereas Volume Credits and Debits and Returns use the Claimed Quantity and Approved Quantity. This means that for Value Credits and Debits, the amount of money claimed and approved is used, while for Volume Credits and Debits and Returns, the quantity claimed and approved is used.

8. When is the status reason mandatory?

A) When closing an enquiry

B) When closing partially an enquiry

C) When rejecting an enquiry

The status reason is mandatory when rejecting an enquiry because it is important to provide a clear reason for the rejection. This helps in maintaining transparency and providing proper feedback to the person who submitted the enquiry. Without a status reason, it would be difficult to understand why the enquiry was rejected and may lead to confusion or misunderstandings.

Explanation

The status reason is mandatory when rejecting an enquiry because it is important to provide a clear reason for the rejection. This helps in maintaining transparency and providing proper feedback to the person who submitted the enquiry. Without a status reason, it would be difficult to understand why the enquiry was rejected and may lead to confusion or misunderstandings.

9. Invoice items can be populated manually.

A) Yes, you can add the material number and the system populates the description and the original amount and quantity

B) Yes, if you put the item number from the original invoice

C) No, items can be populated only with the retrieve invoice items button

The correct answer is b) Yes, if you put the item number from the original invoice. This means that if you manually enter the item number from the original invoice, the system will populate the description, original amount, and quantity for that item.

Explanation

The correct answer is b) Yes, if you put the item number from the original invoice. This means that if you manually enter the item number from the original invoice, the system will populate the description, original amount, and quantity for that item.

10. It is not possible to create an entry in EMS without a real sales invoice.

True

False

It is possible to create an entry in EMS (Enterprise Management System) without a real sales invoice. The statement is incorrect because EMS allows users to manually input sales data or create entries based on other documents like purchase orders, delivery notes, or sales contracts. Therefore, it is not necessary to have a real sales invoice to create an entry in EMS.

Explanation

It is possible to create an entry in EMS (Enterprise Management System) without a real sales invoice. The statement is incorrect because EMS allows users to manually input sales data or create entries based on other documents like purchase orders, delivery notes, or sales contracts. Therefore, it is not necessary to have a real sales invoice to create an entry in EMS.

11. When is the enquiry sub-type mandatory?

A) Never

B) Always

C) On creation for all enquiry types

D) For all enquiry types when the status changes

E) For all enquiry types with sub-types when the status changes

The enquiry sub-type is mandatory when the status of the enquiry changes and there are sub-types available for all enquiry types. This means that whenever the status of an enquiry changes, the user must select a sub-type if there are any available for that particular enquiry type.

Explanation

The enquiry sub-type is mandatory when the status of the enquiry changes and there are sub-types available for all enquiry types. This means that whenever the status of an enquiry changes, the user must select a sub-type if there are any available for that particular enquiry type.

12. Is pricing condition a mandatory field?

A) In case of YCR and YDR it is.

B) In case of YVCR/YCR and YVDR/YDR it is.

C) Yes, it's mandatory for all order types

Pricing condition is a mandatory field only in the case of YCR and YDR. For other order types, it may not be mandatory.

Explanation

Pricing condition is a mandatory field only in the case of YCR and YDR. For other order types, it may not be mandatory.

13. Claimed amounts can be modified anytime

A) No, only in ZEMS1 before saving the enquiry

B) No, only the creator can modify them as long as no one else modified the enquiry

C) Yes, anytime before we change the status to TB SETTLED

The correct answer is b) No, only the creator can modify them as long as no one else modified the enquiry. This means that once someone other than the creator has modified the enquiry, the claimed amounts cannot be modified anymore.

Explanation

The correct answer is b) No, only the creator can modify them as long as no one else modified the enquiry. This means that once someone other than the creator has modified the enquiry, the claimed amounts cannot be modified anymore.

14. Select the benefits of DisCo EMS.

A) Additional information will be included in EMS to enable more detailed analysis

B) It will be possible to update EMS enquiries

C) Closures will happen automatically

D) It will be possible to settle claims directly from EMS

E) EMS sends automatic notification emails to customers about their claims

F) All of the above

The benefits of DisCo EMS include the inclusion of additional information in EMS to enable more detailed analysis, the ability to update EMS enquiries, the automatic closure of cases, and the option to settle claims directly from EMS. These benefits enhance the functionality and efficiency of the EMS system, allowing for better analysis, easier updates, automated closures, and streamlined claim settlements.

Explanation

The benefits of DisCo EMS include the inclusion of additional information in EMS to enable more detailed analysis, the ability to update EMS enquiries, the automatic closure of cases, and the option to settle claims directly from EMS. These benefits enhance the functionality and efficiency of the EMS system, allowing for better analysis, easier updates, automated closures, and streamlined claim settlements.

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