After changing a number in Latitude you should?

Complete the action and result code in Latitude, and then add a comment to state why the number was removed

Move on to the next account; Latitude will note it for you

Complete the action and result code in Latitude, but no comments are needed

Create a help desk ticket so the account can be reviewed further

How To Change A Number 12/3/13

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Questions and Answers

1.

After changing a number in Latitude you should?
- A.
  
  Move on to the next account; Latitude will note it for you
- B.
  
  Complete the action and result code in Latitude, but no comments are needed
- C.
  
  Complete the action and result code in Latitude, and then add a comment to state why the number was removed
- D.
  
  Create a help desk ticket so the account can be reviewed further
Correct Answer
C. Complete the action and result code in Latitude, and then add a comment to state why the number was removed
2.

True or False, The customer is a field worker, and we are calling the main office. The customer doesn't ever go to the office, but you are able to leave a message. You will leave the number as Good.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
3.

True or False, When a third party non-account holder states we are calling them and you cannot find the number on any Conn's account you should ask probing questions, you should then give that information to your manager for further review and removal from the dialer.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
4.

If customer say’s “Cease and Desist all contact, I already contacted my attorney”. I will change all numbers to?
- A.
  
  Do Not Use
- B.
  
  Bad Number
- C.
  
  Cease and Desist
- D.
  
  T/O to a Manager
Correct Answer
D. T/O to a Manager
5.

What do I change a number to when someone picks up and says wrong number and hangs up immediately?
- A.
  
  Do Not Use
- B.
  
  Leave as Good
- C.
  
  Cease and Desist
- D.
  
  Bad Number
Correct Answer
B. Leave as Good

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Current Version
Mar 21, 2022

Quiz Edited by
ProProfs Editorial Team
Dec 03, 2013

Quiz Created by
Ebowden

How To Change A Number 12/3/13

After changing a number in Latitude you should?

True or False, The customer is a field worker, and we are calling the main office. The customer doesn't ever go to the office, but you are able to leave a message. You will leave the number as Good.

True or False, When a third party non-account holder states we are calling them and you cannot find the number on any Conn's account you should ask probing questions, you should then give that information to your manager for further review and removal from the dialer.

If customer say’s “Cease and Desist all contact, I already contacted my attorney”. I will change all numbers to?

What do I change a number to when someone picks up and says wrong number and hangs up immediately?