Nice Win Big Webinar - Fraud & Authentication

10 Questions | Total Attempts: 71

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Fraud Quizzes & Trivia

This is a short assessment that will help you to evaluate your understanding of the solution. Do note that you are only allowed to attempt this quiz ONCE and are required to complete it by Friday, 8 March, 11:59pm (+08:00GMT). Time limit is 45 minutes. The top scorers for this quiz stand a chance to win an attractive prize! GOOD LUCK!


Questions and Answers
  • 1. 
    Your voice print is
    • A. 

      A unique identifier that cannot be altered

    • B. 

      Comprised of 50 different characteristics, both behavioral and physical characteristics

    • C. 

      A unique identifier that cannot be altered & comprised of 50 behavioral characteristics only

    • D. 

      A & B

  • 2. 
    Why has the contact center become a target for fraud?
    • A. 

      Organizations have strengthened security across other channels

    • B. 

      Organizations have not strengthened security across all channels

    • C. 

      Fraudsters are able to manipulate agents for social engineering & Fraudsters are becoming more adept at bypassing the current fraud prevention mechanisms in the contact center

    • D. 

      A & C

  • 3. 
    The fraud paradox has traditionally meant that
    • A. 

      Protecting against fraud increases cost and customer churn while doing nothing reduces cost and customer churn

    • B. 

      Protecting against fraud decreases cost and customer churn while doing nothing reduces cost and customer churn

    • C. 

      Protecting against fraud increases cost and customer churn while doing nothing also increases cost and customer churn

    • D. 

      Protecting against fraud decreases cost and customer churn while doing nothing increases cost and customer churn

  • 4. 
    NICE’s multi-layered Contact Center Fraud Prevention solution includes
    • A. 

      Voice Biometrics to screen callers against a suspicious watch list & Context and telephony analytics data to assess the risk of the call

    • B. 

      Voice Biometrics to screen callers against a suspicious watch list & Interaction and Desktop Tag (Desktop Analytics) to identify fraud patterns and social engineering

    • C. 

      Interaction and Desktop Tag (Desktop Analytics) to identify fraud patterns and social engineering & Context and telephony analytics data to assess the risk of the call

    • D. 

      Voice Biometrics to screen callers against a suspicious watch list & Interaction and Desktop Tag (Desktop Analytics) to identify fraud patterns and social engineering & Context and telephony analytics data to assess the risk of the call

  • 5. 
    The CC Fraud Prevention solution
    • A. 

      Includes a lite version of Actimize Risk Case Manager

    • B. 

      Includes the full version of Actimize Risk Case Manager

    • C. 

      Does not include any Risk Case Manager

    • D. 

      Includes the full Actimize suite of solutions

  • 6. 
    Which of the following is NOT a benefit of NICE’s Real-Time Authentication?
    • A. 

      Reduces average handle time

    • B. 

      Protects enrolled customers from fraud

    • C. 

      Prioritized high risk interactions for investigation

    • D. 

      Improves the customer experience

  • 7. 
    NICE CC Fraud Prevention Key Differentiators are:
    • A. 

      NICE is a leader in Fraud and Contact Center Solutions

    • B. 

      Multi-Layered end-to-end Fraud Management Solution

    • C. 

      Fully integrated with NICE Suite of Applications

    • D. 

      All of the above

  • 8. 
    How long does Real-Time Authentication typically take to authenticate a call?
    • A. 

      0-5 seconds

    • B. 

      0-5 seconds

    • C. 

      10-15 seconds

    • D. 

      15-20 seconds

  • 9. 
    The standard time to authenticate a call 
    • A. 

      5-10 seconds

    • B. 

      10-20 seconds

    • C. 

      20-60 seconds

    • D. 

      60-100 seconds

  • 10. 
    Your real-time authentication is only as good as your
    • A. 

      Agent training

    • B. 

      Enrollment

    • C. 

      Quality management

    • D. 

      Risk management

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