NCOA DL Module 1 (Progress Checks)

2.

TSgt Browning just passed her NCO DLC summative evaluation. She decides to review her test results and thinks about how she is going to use this to improve herself. She also thinks about how she can use the information she learned in her work center. TSgt Browning's actions BEST illustrate ________.

Lifelong learning
Testing
Taking notes

Correct Answer

A. Lifelong learning

Explanation

RATIONALE:

a. CORRECT: According to the Keys to Successful Learning section, Lifelong Learning is not
making your primary concern a test score, but rather focus on becoming a more effective
leader by doing your best to comprehend lesson concepts and principles. With this
in mind, analyze your test results (reviews her test results) and use the information to
improve (thinks about how she is going to use this to improve herself). Your true goal
should be to apply the information after graduation (She also thinks about how she use
the information she learned in her work center). Graduation should not mark the end of
your learning, but rather the continuation of your experience as a leader, manager, and
NCO.

b. INCORRECT: TSgt Browning has already passed her final NCO DLC summative evaluation.
There is no evidence in the scenario that TSgt Browning is preparing for a test which
according to the Keys to Successful Learning section, includes being systematic in your
studying, checking notes for accuracy, building a realistic schedule, etc. See rationale for
correct response for additional information.

c. INCORRECT: There is no evidence in the scenario that TSgt Browning is taking notes which
according to the Keys to Successful Learning section, it is paramount that you develop a solid
method for taking notes as you read through the chapters. Methods include: be prepared
to take notes, look at the overview/outline including main ideas, watch for transitions-identify
topic sentences, etc. See rationale for correct response for additional information.

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3.

On graduation day, during a discussion with a fellow instructor concerning student performance, TSgt Bright says, “TSgt Shelby worked hard, completed all assignments, always participated in class, and did a great job with her speaking assignments. She took good notes, which she generously shared the flight and she organized several study sessions which probably helped her and her peers score well on the final exam.” The other instructor says, “It sounds like you may have more than one distinguished graduate on your hands.” TSgt Shelby’s use/misuse of __ will MOST likely _ her effectiveness.

Keys to successful learning; enhance
Keys to successful learning; degrade
Time management; enhance
Time management; degrade

Correct Answer

A. Keys to successful learning; enhance

Explanation

RATIONALE:

a. CORRECT: TSgt Shelby is using the keys to succesful learning, which according to the
Course Introduction chapter are reading (completed all assignments), taking notes (took
good notes), studying (study sessions), testing , and lifelong learning. TSgt Shelby’s actions
will most likely enhance her effectiveness.

b. INCORRECT: TSgt Shelby is using the keys to successful learning. See rationale for correct
response for additional information.

c. INCORRECT: There is no evidence of time management in the scenario which according to
the Course Introduction chapter, time management includes the elements of scheduling,
self-discipline, dealing with distractions, and procrasitination. See rationale for correct
response for additional information.

d. INCORRECT: See rationale “a” and correct response for additional information.

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4.

During an NCOIC meeting, TSgt Izar discusses an idea to reduce the level of armor on the section's HUMVEE's. TSgt Nelson cuts Izar off and ssays, "That's a horrible suggestion, I was shot at twice last week! I know this is your first deployment..." TSgt Richardson interjects, "Nelson, don't discount Izar's idea before hearing her out. We're a team and are owed the courtesy of being not only heard, but listened to. Her idea would increase the fuel efficiency and not put strain on the engine, which will reduce breakdowns." TSgt Izar states, "Yesterday, I learned about a new type of armor that is lighter and cost efficient, but is stronger than what we have now." Because TSgt Richardson she will MOST LIKELY NCO effectiveness.

Understands respect in the POA; increase
Misunderstands respect in the POA; decrease
Understands Excellence in All We Do; increase
Misunderstands Excellence in All We Do; decrease

Correct Answer

A. Understands respect in the POA; increase

Explanation

a. CORRECT: According to the Airmanship chapter, respect in the POA goes beyond professional
courtesy. It means accepting others for who they are, embracing a heightened
personal sense of humility and fostering an environment of inclusiveness in which every
Airman is able and eager to offer their skills, abilities and ideas. It means treating the
equipment and resources in your possession with care, understanding and embracing
the power of diversity and holding those who mistreat others accountable. More than
anything, you must respect the humbling mission placed in your hands by the American
people, and the impact our weapons and our actions can have around the globe. In the
scenario, TSgt Richardson discusses respect in the POA when she says, “Nelson, don’t
discount Izar’s idea before hearing her out. We’re a team and are owed the courtesy of
being not only heard, but listened to. Her idea would increase the fuel efficiency and not
put strain on the engine, which will reduce breakdowns.” Richardson is holding Nelson
accountable for not fully listening to Izar’s idea. She describes Izar’s perspective as worthy
and beneficial to the team and the overall mission.

b. INCORRECT: TSgt Richardson effectively discusses respect in the POA. Therefore, she understands
the concept. See rationale ‘a’ for correct response.

c. INCORRECT: According to the Airmanship chapter, Excellence In All We Do does not mean
that we demand perfection in everything from everyone. Instead, this value directs us to
continuously advance our craft and increase our knowledge as Airmen. This core value
includes mission, discipline, and teamwork. While TSgt Richardson says, “We’re a team and
are owed the courtesy of being…”, there is not enough information in the scenario to know
if TSgt Richardson understands or misunderstands Excellence in All We Do. See rationale ‘a’
for correct response for additional information.

d. See rationale for ‘a’ and for correct response for more information.
To Return

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5.

TSgt Oddo is the NCOIC of night shift in the maintenance section. He was chosen because of his extensive knowledge and experience, as well as his ability to influence others. He continually emphasizes the importance of upholding standards and ensuring the job gets done right. He is well liked by all the Airmen, and they all look up to him. One evening, SrA Abella approached him and informed him that he couldn’t finish a job because the only torque wrench they have is overdue for calibration. Oddo thought about it for a little while and instructed Abella to use it anyway. He justified it by saying that it’s just one day overdue, what could possibly be off in one day. The actions of TSgt Oddo and will MOST LIKELY result in _______.

Summarizes Direction; Discipline, and Recognition; decreased mission effectiveness
Support Resiliency; increasing his subordinate's effectiveness
Violates the AF Core Values; decreased mission effectiveness
Infringes moral courage; decreased NCO effectiveness

Correct Answer

A. Violates the AF Core Values; decreased mission effectiveness

Explanation

RATIONALE:

a. INCORRECT: According to the Airmanship chapter, Direction, Discipline, and Recognition are
considered the foundation of Progressive Professionalism. As Airmen, we must maintain
a high degree of professionalism throughout our careers. Although there may be doubts
about Oddo’s professionalism, this scenario is more about the violation of AF Core Values
and negative effects to mission accomplishment. See rationale ‘c’ for correct response for
additional information.

b. INCORRECT: According to the Airmanship chapter, resiliency is one’s ability to withstand,
recover and grow in the face of stressors and changing demands. In the scenario, Oddo was
not faced with a stressor or changing demand, but faced with rule following. He violated the
AF Core Values and directed the Airman to use the overdue torque wrench. See rationale ‘c’
for correct response for additional information.

c. CORRECT: According to the Airmanship chapter, Air Force Core Values are said to be our
inner voice; the voice of self-control and the basis for the trust imperative in today’s military.
These institutional values and principles of conduct provide the moral framework
within which military activities take place. By instructing the use of the overdue torque
wrench, Oddo is violating the AF Core Values and negatively impacting mission
effectiveness.

d. INCORRECT - see above rationale for correct answer

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6.

TSgt Charlie is discussing A-I Theory with her subordinate when she says, “This is the distance between your preferred style and the behavior actually needed in a particular situation. It can also be the distance in a social interaction, between your preferred styles and that of two people, a person and a group, or two groups. TSgt Charlie’s comments define _______.

Cognitive Gap
Coping Behavior
Bridgers

Correct Answer

A. Cognitive Gap

Explanation

RATIONALE:

a. CORRECT. According to the Adaption Innovation Theory chapter, Cognitive Gap is the
distance between one’s preferred style and the behavior actually needed in a particular
situation. It is also described as the distance in a social interaction, between the preferred
styles of two people, a person and a group or between two groups.

b. INCORRECT. According to the Adaption Innovation Theory chapter, Coping Behavior is
described as the efforts required to do something that is outside one’s preferred style. See
correct rationale for additional information.

c. INCORRECT. According to the Adaption Innovation Theory chapter, a Bridger is a person
willing to help other’s understand the cognitive approach between those being bridged
through interpersonal skill, active listening, and effective questioning techniques. Bridgers
accomplish this through the roles of counselor, mediator, and negotiator. See correct rationale
for additional information.

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7.

TSgt Gomez and TSgt Foye work on the same team developing CDC’s for their career field. They often have disputes about how to move forward on projects. TSgt Foye tends to prefer keeping things close to the same and revising where needed. TSgt Gomez almost always wants to come up with a new way to create the entire lesson. In order to get the lessons completed MSgt Rainey often steps in and assists the two TSgt’s in coming to an agreement on the best way ahead. MSgt Rainey’s actions BEST illustrates ________________.

Bridging
Coping Behavior
Cognitive Gap

Correct Answer

A. Bridging

Explanation

RATIONALE:

a. CORRECT. According to the Adaption Innovation Theory chapter, a Bridger is a person
willing to help other’s understand the cognitive approach between those being bridged
through interpersonal skill, active listening, and effective questioning techniques. Bridgers
accomplish this through the roles of counselor, mediator, and negotiator.

b. INCORRECT. According to the Adaption Innovation Theory chapter, Coping Behavior is
described as the efforts required to do something outside one’s preferred style. See correct
rationale for additional information.

c. INCORRECT. According to the Adaption Innovation Theory chapter, Cognitive Gap is the
distance between one’s preferred style and the behavior actually needed in a particular situation.
It is also described as the distance in a social interaction, between the preferred styles
of two people, a person and a group or between two groups. See correct rationale for additional
information.

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8.

TSgt Jackson is a role model for helping others. His philosophy is that the world can be an antagonistic, volatile, and intolerant place and followers look for leaders who can make sense of such blustery environments and emergency conditions. He feels he was drawn to this leadership role by virtue of his temperament of dealing with people. This scenario BEST identifies the ______________ theory of leadership.

Psychodynamic
Authentic
Style

Correct Answer

A. Psychodynamic

Explanation

a. CORRECT. The psychodynamic theory of leadership assumes the world can be a hostile
(antagonistic), unpredictable (volatile), and unforgiving (intolerant) setting (environment),
and followers look for leaders who can make sense of such turbulent (blustery) environments
(conditions) and crisis (emergency) situations (conditions). This explanation
supports the notion leaders and followers are drawn to their roles by virtue of personality
(temperament) type.

b. INCORRECT. The authentic theory of leadership suggests effective leaders are true to themselves
and others, have positive psychological states, and adhere to strong morals and values.
Although there is some of the aspects of the authentic theory of leadership in the scenario
(positive psychological temperament) and strong morals (helping people), the scenario is a
direct re-wording of the information in the chapter on the psychodynamic theory of leadership.
See rationale for correct response for additional information.

c. INCORRECT. The style theory of leadership focuses on two types of leadership, task-oriented
and people-oriented. Task-oriented leadership concentrates on initiating structures and
paths for followers to perform effectively. People-oriented leadership considers fostering
good relationships between the leader and followers. Although there is some evidence of
fostering good relationships between the leader and followers, the scenario is a direct
re-wording of the information in the chapter on the psychodynamic theory of leadership.
See rationale for correct response for additional information.

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9.

TSgt Cox says to his co-worker SSgt Donaldson, "The Chief goes out of her way to help me with my educational and personal goals every time I ask. She always gives clear guidance and helps me to understand how important my contributions are to the unit. I'd work for her anytime, anywhere." This scenario BEST illustrates the ________ behavior and its impact on subordinate effectiveness.

Management by Exception - Active
Transformational Leadership
Transactional Leadership

Correct Answer

A. Transformational Leadership

Explanation

a. INCORRECT. There is no evidence of Management by Exception – Active (MBE-A) in the
scenario. MBE-A behavior keeps people and processes in control, monitoring and controlling
followers through forced compliance with rules, regulations, and expectations for meeting
performance standards and behavioral norms. MBE-A exists in structured system with
detailed instructions, careful observation, and active supervision. See rationale for correct
response for additional information.

b. CORRECT. Transformational leaders are genuinely engaged in the follower’s personal
development (goes out of her way to help with educational and personal goals), and positively
influences the follower’s self-worth. Subsequently, the follower becomes genuinely
committed to the cooperative effort and demonstrates commitment to the leader (I’d
work for her anytime, anywhere).

c. INCORRECT. There is no evidence of Transactional Leadership in the scenario. Transactional
Leadership involves the constructive transaction between the leader and the follower. These
transactions formulate a sort of “contract” where the leader sets goals, identifies ways for
the subordinate to reach these goals, and supports the follower in meeting these expectations.
The follower is required to perform assigned tasks to a specified performance
level. When the follower fulfills the leader’s expectations, a reward is provided to reinforce
the demonstrated positive behavior. See rationale for correct response for additional
information.

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10.

TSgt Gomez explains to his team, “SSgt Leap was put in the superintendent position because he has a good grasp on acute thinking skills, self-awareness, and he’s shown the ability to bounce back from diversity…that’s what we need for this position.” Because TSgt Gomez _________ fitness, his actions will MOST likely _ the mission.

Understands social; enhance
Misunderstands social; hinder
Understands mental; enhance
Misunderstands mental; hinder

Correct Answer

A. Understands mental; enhance

Explanation

RATIONALE:

a. INCORRECT: Social fitness deals with your ability to engage in healthy social networks that
promote overall well-being and optimal performance. It captures your ability to build and
maintain social networks in order to deal with distress caused by stressors and demands.
Gomez’s comments are not about social fitness. See rationale for correct response for additional
information.

b. INCORRECT: Social fitness deals with your ability to engage in healthy social networks that
promote overall well-being and optimal performance. It captures your ability to build and
maintain social networks in order to deal with distress caused by stressors and demands.
Gomez’s comments are not about social fitness. See rationale for correct response for additional
information.

c. CORRECT: By practicing skills such as critical thinking, self-awareness, and flexibility, you’re
more likely to strengthen your mental fitness…making it easier for you to adapt your
thinking and emotions to deal with stressors in a way that helps you return to your normal
state quicker. This is evident in Gomez’s comments when he says, “he has a good grasp
on acute thinking skills (critical thinking), self-awareness, and he’s shown the ability to
bounce back from diversity (flexibility)”. His actions will most likely enhance the mission.

d. INCORRECT: Gomez seems to understand mental fitness so his actions will most likely
enhance (not hinder) the mission. See rationale for correct response for additional
information.

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11.

Individuals must be positioned with efforts synchronized to function in a way that produces a mutually-desired result. This statement BEST identifies a ________.

Group
Team

Correct Answer

A. Team

Explanation

This statement best identifies a team because it emphasizes the importance of individuals working together in a synchronized manner to achieve a mutually-desired result. A team is a group of individuals who collaborate and coordinate their efforts towards a common goal, and this statement highlights the key elements of teamwork such as coordination, synchronization, and a shared objective.

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12.

This document contains a great deal of expectations and serves as a foundational document for all EPME curricula. This statement BEST identifies ______.

Air Force Core Values
The Enlisted Force Structure
Institutional Competencies Development and Management

Correct Answer

A. Institutional Competencies Development and Management

Explanation

RATIONALE:

a. INCORRECT: According to the Air Force Requirements section, the core values are ethical
and moral obligations of Air Force employees, provides the foundation for professional character,
and guides Airmen’s personal and professional conduct. There is no evidence of the
core values in the statement. See rationale for correct response for additional information.

b. INCORRECT: According to the Air Force Requirements section, the purpose of the Enlisted
Force Structure is to ensure that all enlisted Airmen understand what the Air Force expects
from them at each rank. There is no evidence of the Enlisted Force Structure in the statement.
See rationale for correct response for additional information.

c. CORRECT: According to the Air Force Requirements section, one document, AFMAN
36-2647, Institutional Competencies Development and Management, contains a great deal
of expectations in relation to the Institutional Competencies and serves as a foundational
document for all EPME curricula.

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13.

While preparing for his first NCO DLC summative evaluation TSgt Henderson set up his goals in order of importance. When it was time to study, he didn't put it off to a later time or day. Throughout his preparation he maintained his drive to pass the evaluation. After testing, he was informed that he passed with a 90%. The scenario above BEST illustrates ________ and their impact on NCO effectiveness.

Benefits of time management
Self-discipline
Studying

Correct Answer

A. Benefits of time management

Explanation

RATIONALE:

a. CORRECT: According to the Time Management section, the benefits of time management
helps to maintain motivation (maintained his drive) while avoiding procrastination
(he didn’t put it off to a later time or day). The secret to successful time management is
acknowledging, setting up, and prioritizing goals (set up his goals in order of importance)
that work. Through the use of time management TSgt Henderson received a 90% on the
evaluation.

b. INCORRECT: Although TSgt Henderson appears to be motivated in the scenario, there is
no additional evidence of self-discipline. According to the Time Management section, to
complete this distance learning course successfully and within the time constraints, you’ll
need to draw upon your power of self-discipline. The independence you have with distance
learning means there are no face-to-face meetings with an instructor or fellow classmates
and therefore, no constant reminders of assignments or deadlines. See rationale for correct
response for additional information.

c. INCORRECT: TSgt Henderson is preparing for his summative evaluation and knows when it is
time to study; however, there is no additional evidence of TSgt Henderson studying.
According to the Keys to Successful Leaning section, effective reading and note taking are
keys, but to learn effectively, you will have to study your reading assignments and notes.
Your reading assignments are designed to give you knowledge-level background material on
the course subjects. The reading assignment is a building block. The progress checks, self-reflection/
learning opportunities, scenarios, and case study analysis will expand above and
beyond the reading assignment. See rationale for correct response for additional
information.

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14.

TSgt Silvers is in charge of a team responsible for reducing pharmacy wait times. During a weekly meeting with the team she says, “We have to bring in the reins a little; all of your suggestions have been turned down by leadership.” TSgt Swarray chimes in, “But our established procedures are what got us in this predicament, we must start fresh.” TSgt Knight states, “I know my solution was a bit of a stretch, but the AFI is only an instruction and we don’t have to follow it.” TSgt Lopez replies, “I like Knight’s suggestion, we must break the mold to speed-up the process.” TSgt Silvers’ team is composed of primarily _____ and will likely decrease mission effectiveness.

Adaptors
Innovators
Bridgers

Correct Answer

A. Innovators

Explanation

RATIONALE:

a. INCORRECT. According to the Adaption Innovation Theory chapter, Adaptors prefer to solve
problems in a structured and methodical manner. Creativity is exercised “inside the box.”
Someone that prefers this style usually comes up with ideas by modifying the current organizational
paradigm. See correct rationale for additional information.

b. CORRECT. According to the Adaption Innovation Theory chapter, Innovators prefer to
solve problems in a manner that is less concerned with structure and details. Creativity is
exercised “outside the box.” Someone that prefers this style usually breaks or goes against
the current organizational paradigm when coming up with ideas.

c. INCORRECT. According to the Adaption Innovation Theory chapter, a Bridger is a person
willing to help other’s understand the cognitive approach between those being bridged
through interpersonal skill, active listening, and effective questioning techniques. Bridgers
accomplish this through the roles of counselor, mediator, and negotiator. See correct rationale
for additional information.

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15.

Which one do you like?TSgt Pratt, the NCOIC of the Fuels Flight, is a very well respected leader. He often talks with his subordinates about understanding your place and the power and the limits of your position… ensuring you don’t abuse the rights vested in you by superiors. This scenario BEST identifies the ______________ part of the Right to Lead Model.

Obligations
Authority
Personality

Correct Answer

A. Authority

Explanation

a. INCORRECT. The obligations part of the Right to Lead Model is done by taking the oath
of office or enlistment or accepting the terms of a commission. There is no evidence of
the obligations part of the Right to Lead Model in the scenario. See rationale for correct
response for additional information.

b. CORRECT. The authority part of the Right to Lead Model is about the authority that
flows from the constitution, the congress, and powers vested in you by the President, as
Commander-in-Chief. These powers allow you to accomplish specific missions, and to
maintain good order and discipline. Constitutional and legislative authorities, such as Title
10 of the US Code, codify in greater detail what you are allowed to do, as well as, what
you are prohibited or restricted from doing and authority, based on rank, position, (understanding
your place and power) and duty is ever present, the trick is to understand the
limits of your authority and to never abuse the authorities (rights) vested in you by our
nation and your superiors.

c. INCORRECT. The personality part of the Right to Lead Model is explained as emotional maturity
or emotional intelligence. Although TSgt Pratt may exhibit some aspects of emotional
maturity or emotional intelligence (such as self-awareness or self-management), he is identifying
the authority part of the Right to Lead Model. See rationale for correct response for
additional information

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16.

TSgt Swarray explains to his team, “We’ve all been under a lot of stress. Since we have some time before our next deployment, we should consider getting involved in activities that help us unwind during these difficult times.” TSgt Swarray’s comments BEST identify the _______________________ tenet of physical fitness.

Endurance
Recovery
Strength

Correct Answer

A. Recovery

Explanation

RATIONALE:

a. INCORRECT: The endurance tenet of physical fitness is a measure of how long your body
can withstand physical demands/stressors and involves stamina. Although TSgt Swarray’s
comments do mention “activities”, he is not addressing the endurance tenet of physical
fitness (activities that help us wind down). See rationale for correct response for additional
information.

b. CORRECT: The recovery tenet of physical fitness includes the practices you engage in that
help to restore energy to your body and counterbalance stress that could result in adverse
moods and/or deteriorating performance. The recovery tenet is evident when TSgt
Swarray says, “We should consider getting involved in activities that help us wind down
during these difficult times.”

c. INCORRECT: The strength tenet of physical fitness is your ability to generate force and
power, thus lowering the relative work your body has to do in order to complete desired
objectives. Although TSgt Swarray’s comments do mention “activities”, he is not addressing
the strength tenet of physical fitness (activities that help us wind down). See rationale for
correct response for additional information.

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17.

TSgt Lopez says to his flight, “We’ve been under a lot of stress in preparation for the inspection and I’ve seen a lot of arguing during the last few weeks. Sometimes, when you’re feeling stressed, it’s much easier to look at the bad side of your current situation. We need to do better. Let’s make sure we answer questions with positive, useful feedback.” TSgt Lopez’s comments BEST identify the _______________________ tenet of social fitness.

Communication
Connectedness
Social support

Correct Answer

A. Communication

Explanation

RATIONALE:

a. CORRECT: The communication tenet of social fitness is the exchange of thoughts, opinions,
or information, including problem solving and relationship management. It includes
responding to others with positive, constructive feedback, even when you’re feeling
distress, and may tend to see only the negative. TSgt Lopez’s comments indicate the
communication tenet of social fitness when he says, “Let’s make sure we answer questions
with positive, useful feedback.”

b. INCORRECT: The connectedness tenet of social fitness reflects the way in which people
interact and come together. It accounts for the quality and number of connections we
make with other people in our community and also represents connections we make with
a place or people of that place. There is no evidence of the social support tenet in Lopez’s
comments. See rationale for correct response for additional information.

c. INCORRECT: The type of support that a person receives from those around them and the
feeling that they’re truly cared for makes up the social support tenet of social fitness. There
is no evidence of the social support tenet in Lopez’s comments. See rationale for correct
response for additional information.

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18.

TSgt Roy brings her team together and states, "We need to come up with a statement that describes new concepts and technologies and gives the organization a way to explore through testing and wargaming techniques. TSgt Roy's comment to the team BEST identifies a ________ statement.

Mission
Vision

Correct Answer

A. Vision

Explanation

TSgt Roy's comment to the team BEST identifies a vision statement. A vision statement is a statement that describes the desired future state or long-term goals of an organization. In this case, TSgt Roy is asking the team to come up with a statement that describes new concepts and technologies and gives the organization a way to explore through testing and wargaming techniques. This aligns with the purpose of a vision statement, which is to provide a clear direction and inspire the organization towards a common goal.

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19.

TSgt Hopkins has been put in charge of leading a Rapid Improvement Event and has to select a team. TSgt Moran notices that TSgt Hopkins seems very nervous and is struggling on selecting the right team members to fulfill every role. Moran approaches him and says, "TSgt Hopkins if you dn't mind, may I help you select a team that will be most effective." Hopkins agrees and Moran starts to put the team together. Moran starts to select SSgt Gomez, who is innovative, SrA Herzig, who likes to move a task along; TSgt Ceniceors, who likes to poke holes in ideas; and SSgt Jewett, who eagerly awatis to put ideas into practice. TSgt Moran's will MOST LIKELY mission effectiveness.

Effective use of the PEP Cycle; increase
Ineffective use of the PEP Cycle; decrease
Effective use of team roles; increase
Ineffective use of team roles; decrease

Correct Answer

A. Effective use of team roles; increase

Explanation

a. INCORRECT: According to team roles section, the P.E.P cycle discusses how members of your
team will go through a panic, elation, panic cycle when new ideas are presented. In the
scenario, TSgt Hopkins is “very nervous” which could lead you to think he is in the first stage
of the P.E.P cycle, panic. However, TSgt Moran selects the team members based off their
team roles. See rationale for correct response for additional information.

b. INCORRECT: See rationale for ‘a’ and correct response for additional information.

c. CORRECT. TSgt Moran effectively used team roles which according to team roles section,
there are four roles that are typically found on teams and those roles, creators look for
activities that are unstructured or abstract, and they thrive on innovation and unique solutions
(SSgt Gomez, who is innovative), Advancers communicate new ideas and carry them
forward (SrA Herzig, who likes to move a task along), Refiners challenge all concepts (TSgt
Ceniceros, who likes to poke holes in ideas) and Executors focus on ensuring the implementation
process proceeds in an orderly manner (SSgt Jewett, who eagerly awaits to put
ideas into practice). TSgt Moran’s use of the team roles, will most likely increase mission
effectiveness.

d. INCORRECT: TSgt Moran’s appropriate use of team roles will increase, not decrease, mission
effectiveness. See rationale for correct response for additional information.

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20.

TSgt Shelby listens as the NCOA instructor says, “At the end of this course, you’ll be expected to demonstrate you have reached the planned outcome by studying the knowledge, skill, or attitude for each lesson.” The instructor’s comment BEST identify ________.

Affective objective
Terminal cognitive objective
Terminal samples of behavior

Correct Answer

A. Terminal samples of behavior

Explanation

RATIONALE:

a. INCORRECT: There is no evidence in the instructor’s comment that he is referring to an
affective objective which according to the Course Introduction chapter, these statements
inform you about the highest level of internalization you’re accountable for: Valuing. You’re
responsible for accepting, preferring, or committing to all of the material in this course. See
rationale for correct response for additional information.

b. INCORRECT: According to the Course Introduction chapter, terminal cognitive objectives
explain cognitive learning outcomes and will begin with either knowledge or comprehension.
This is how you’ll know what’s expected of you by the end of the chapter. Although
the instructor’s comments referenced outcomes, there is no further evidence that the
instructor is referencing terminal cognitive objectives. See rationale for correct response for
additional information.

c. CORRECT: According to the Course Introduction chapter states, you need to know what
you must be able to do to show evidence of reaching the intended outcomes (demonstrate
you have reached the planned outcome). The terminal cognitive samples of behavior
explain the knowledge, skill, or attitude you’re expected to demonstrate during and at the
end of a chapter (studying the knowledge, skill, or attitude for each lesson).

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21.

TSgt Birmingham and SSgt Peters are deployed. They work every day because of a shortfall in manning. After SSgt Peters discloses that he’s having a hard time, TSgt Birmingham tells him, “Some days we work up to 16 hours straight. This is frustrating; but, I remember our team and the oath I took when I re-enlisted. I can’t let you all down. I keep reminding myself that I know everything there is to know about our job. Most importantly, our duties affect mission results and provide much needed ground support to those in harm’s way.” SSgt Peters replies, “Thanks, ma’am. I will keep that in mind the next time I’m overwhelmed.” TSgt Birmingham’s comments BEST illustrate her understanding of _______ and its impact on subordinate effectiveness.

The Profession of Arms
The Oath of Enlistment
Airmanship

Correct Answer

A. Airmanship

Explanation

RATIONALE:

a. INCORRECT: According to the Airmanship chapter, the military profession, or POA, is different
from others in two ways. First, the consequences of failure in the POA for both individual
members of the Armed Forces and the Nation are more serious than in any other profession.
Most professions serve individual clients...the military serves a collective client, the
Nation. The second way the POA is different from other professions concerns its individual
members. In the scenario, TSgt Birmingham may have an understanding of the POA, but this
is not the best concept illustrated in the scenario. See rationale ‘c’ for correct response for
additional information.

b. INCORRECT: According to the Airmanship chapter, The Oath of Enlistment is more than
simply raising your right hand and repeating words. It’s a public, sworn commitment where
you pledge to do whatever is necessary, whenever called upon, to support the principles of
the US Constitution that laid the groundwork for the Nation’s freedom against any enemy.
It’s a promise and personal commitment to support and defend the Constitution. To act
as a guardian of freedom and justice, and to commit to the core values. In the scenario,
TSgt Birmingham does state, “…and the oath I took when I re-enlisted.” However, she is
not illustrating the Oath of Enlistment. See rationale ‘c’ for correct response for additional
information.

c. CORRECT: According to the Airmanship chapter, Airmanship is a mindset. A certainty you
feel in everything you do. You believe in your oath to serve your country. You embrace
the Air Force Core Values and you’re ready to achieve whatever the Air Force asks of you.
You know the standards of behavior, the way to wear your uniform, and you help your
fellow Airmen if they forget. Your Airmanship is the most important part of the United
States Air Force. In the scenario, TSgt Birmingham outlines Airmanship to SSgt Peters.

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22.

TSgt Willis has been in personnel for 10 years now. He knows his job well. Some of his subordinates are suggesting innovative ways of changing his processes. He believes he has the right processes in place; however he is willing to listen and explore their input. TSgt Willis BEST illustrates the ________ characteristic of a critical thinker.

Open mindedness
Intellectual humility
Free thinking

Correct Answer

A. Open mindedness

Explanation

RATIONALE:

a. CORRECT: Open mindedness is a willingness to investigate viewpoints different from your
own. Being open-minded means you’re ‘open’ to actively listening and thinking about
an idea, solution, or criticism (he is willing to listen and explore their inputs) that, on the
surface, you might not normally subscribe to (TSgt Willis has been in personnel for 10
years now. He knows his job well.)...even if you believe your viewpoint is the right one (he
believes he has the right processes in place).

b. INCORRECT: Having Intellectual Humility means adhering tentatively to recently acquired
opinions; being prepared to examine new evidence and arguments even if such examination
leads you to discover flaws in your own cherished beliefs; to stop thinking that complex
issues can be reduced to matters of right & wrong (totally accurate or totally incorrect) or
‘black & white’, and to begin thinking in terms of ‘degrees of certainty’ (amounts of confidence).
There is no evidence of Intellectual Humility in the scenario. See rationale for correct
response for additional information.

c. INCORRECT: To think freely, you must restrain your desire to believe because of social pressures
to conform. You must be willing to ask if conformity is motivating your belief or opinion,
and if so, have the strength and courage to at least temporarily abandon your position until
you can complete a more objective and thorough evaluation. There is no evidence of social
pressure in the scenario. See rationale for correct response for additional information.

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23.

TSgt Collin says to his new team members, "Because we work with dangerous situations, I have to ensure we prevent as many problems from occurring as possible. I will be closely observing your work to ensure you meet all work standards that I lay out for you. If you violate the standards or fail to follow the process, you will be held accountable for your actions. Our success rate over the last three years has been exceptional by adhering to these principles." TSgt Collin's actions BEST illustrate the ________ leadership behavior and it's impact on mission effectiveness.

Management by Exception - Passive
Transformation Leadership
Management by Exception - Active

Correct Answer

A. Management by Exception - Active

Explanation

a. INCORRECT. Management by Exception – Passive is a leadership behavior more active than
laissez-faire behavior because the leader holds subordinates accountable if they fail to meet
standards of performance or disregard policies and procedures. The leader does not put
much effort into preventing these events from happening but will occasionally acknowledge
or extend a compliment when things are done correctly. See rationale for correct response
for additional information.

b. INCORRECT. Transformational Leadership is a leadership behavior where the leader is
genuinely engaged in the follower’s personal development, and positively influences the
follower’s self-worth. Subsequently, the follower becomes genuinely committed to the
cooperative effort and demonstrates commitment to the leader. Moreover, the leader-follower
relationship is further enriched by moving beyond a “carrot and stick” environment,
and evolving into an environment of mutual trust and respect. See rationale for correct
response for additional information

c. CORRECT. Management by Exception – Active is a leadership behavior commonly used in
environments where critical, life-threatening (dangerous) situations are expected as the
norm. MBE-A is a leadership behavior used to prevent problems from occurring (ensure
we prevent as many problems from occurring as possible) by keeping people and processes
in control. The leader monitors subordinates’ activities (I will be closely observing your
work) by ensuring compliance with rules, regulations, and performance standards (to
ensure you meet all work standards that I lay out for you).

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24.

While working on a team project, SSgt Gamboa asks, “It’s amazing to me that our folks are able to overcome all of the stress associated with these deployments…I’d go crazy if I had to deploy that much.” TSgt Lopez replies, “You’d be surprised what you can handle. When you embrace the Core Values as intended, they can help you deal with the tension that might seem to be unbearable.” TSgt Lopez’s comments BEST illustrate his understanding of _____________________ fitness and its impact on mission effectiveness.

Physical
Social
Spiritual

Correct Answer

A. Spiritual

Explanation

RATIONALE:

a. INCORRECT: Physical fitness is the ability to adopt and sustain healthy behaviors needed to
enhance health and well-being. It’s aimed at building and maintaining the level of readiness
necessary to perform physical activities required to accomplish all aspects of the mission.
There is no evidence of physical fitness in this scenario. See rationale for correct response for
additional information.

b. INCORRECT: Social fitness deals with your ability to engage in healthy social networks that
promote overall well-being and optimal performance. It captures your ability to build and
maintain social networks in order to deal with distress caused by stressors and demands.
There is no evidence of social fitness in this scenario. See rationale for correct response for
additional information.

c. CORRECT: Organizational and personal core values are a part of spiritual fitness. They
are useful when dealing with stressors (tension) that might appear to be insurmountable
(unbearable). This is evident in Lopez’s comments, “When you embrace our core values as
intended, they can help you deal with the tension that might seem to be unbearable.”

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25.

An assemblage of person (or objects) located or gathered together. This statement BEST identifies a ________.

Team
Group

Correct Answer

A. Group

Explanation

The statement "An assemblage of person (or objects) located or gathered together" best identifies a group. A group refers to a collection of individuals or things that are brought together in the same place or for a common purpose. It implies a sense of unity and cooperation among its members.

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26.

While preparing to promotion test, TSgt Miller puts the material into his own words. He thinks about the best way for him to understand and retain the information. The scenario above BEST identifies _________________.

Interpretation
Translation
Knowledge

Correct Answer

A. Translation

Explanation

RATIONALE:

a. INCORRECT: There is no evidence of interpretation in the scenario. According to the Levels
of Learning section, interpretation is focused on re-ordering, rearranging, or formulating a
new view of the material and seeing relationships between various aspects of the material.
See rationale for correct response for additional information.

b. CORRECT: According to the Levels of Learning Section, translation is focused on restating or
paraphrasing the concept, principle, generalization, or theory into your own words (puts the
material into his own words). This means you must be able to think past the exact way you
see the material in the reading and start to formulate it into the best way for you to understand
it and store it into your memory (thinks about the best way for him to understand and
retain the information).

c. INCORRECT: The scenario is refering to a sub-level of the comprehension level of learning.
Knowledge is the first level which according to the Levels of Learning section requires you to
keep, remember, recall, label, recognize, and repeat information you’ve either heard or read.
See rationale for correct response for additional information.

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27.

While attending the NCO ILE TSgt Weber scheduled milestones and ensured she had the time to complete them. He stayed motivated while staying away from things that could prevent him from meeting his milestones and didn’t put things off until the last minute. Weber completed the course and was a distinguished graduate. TSgt Weber’s actions BEST illustrate ________ and its impact on NCO effectiveness.

Time managment
Keys to successful learning
Teaching methods and evaluation

Correct Answer

A. Time managment

Explanation

RATIONALE:

a. CORRECT: There are several elements of time management in the scenario. According to
the Course Introduction chapter, time management includes the elements of scheduling
(scheduled milestones and ensured she had the time to complete them), self-discipline
(stayed motivated), dealing with distractions (staying away from things that could prevent
him from meeting his milestones), procrasitination (didn’t put things off until the last
minute).

b. INCORRECT: According to the Course Introduction chapter the keys to successful Learning
are reading, taking notes, studying, testing, and lifelong learning. There is no evidence of
the keys in the scenario. See rationale for correct response for additional information.

c. INCORRECT: According to the Course Introduction chapter, teaching methods include asynchronous
learning, self-paced learning, reading, and instructional media. For the evaluation
portion of the NCO DLC you’ll be taking a Summative Evaluation. The Summative Evaluation
is a multiple-choice test used for determining pass or fail for this DLC. The Summative
Evaluation assesses your comprehension of the material. Although TSgt Weber completed
the course which demonstrates he passed the evaluation, there is no further evidence of
teaching methods and evaluation in the scenario. See rationale for correct response for
additional information.

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28.

TSgt Keffer, is discussing Airmanship with his flight after they arrived for advanced echelon (ADVON) duty. He says, “This is your capacity to overcome and develop during hard-times and mental strain. There is constant uncertainty about what outcomes will occur. To combat this, lean on each other, the Chaplain, and other base services like the Morale, Welfare, and Recreation center.” TSgt Johnson says, “To piggyback, this deployment is going to be hard due to the unfavorable conditions. At times, you’ll be inconvenienced, which could lead to resentment. Trust each other and we’ll get through it together.” TSgt Keffer’s comments BEST identify _____ .

Courage
Resiliency
Hardiness of Spirit

Correct Answer

A. Resiliency

Explanation

RATIONALE:

a. INCORRECT: According to the Airmanship chapter, mental or moral strength to venture,
persevere, and withstand danger, fear, or difficulty.” Words associated with courage include
brave, daring, fearless, gallant, and heroism. There are two types of courage: moral and
physical. Moral courage is the ability and willingness to expose oneself to inconvenience,
suffering, retaliation, resentment or disapproval to stand up for what one believes to be
right. In the scenario, TSgt Johnson does say, “At times, you’ll be inconvenienced, which
could lead to resentment”. However, the question is asking about TSgt Keffer’s comments.
See rationale for ‘b’ correct response for additional information.

b. CORRECT: According to the Airmanship chapter, Air Force resiliency is an Airman’s ability
to withstand, recover, and/or grow in the face of stressors and changing demands by
orchestrating the use of base resources, support activities, peers and leadership. In the
scenario, TSgt Keffer’s comments identify resiliency.

c. INCORRECT: According to the Airmanship chapter, Hardiness of spirit is the stout internal
force that can be used to get through challenging times mentally or physically. In the
scenario, TSgt Johnson says, “…this deployment is going to be hard…”. However, the question
is asking about TSgt Keffer’s comments. See rationale ‘b’ for correct response for
additional information.

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29.

While mentoring a new employee, TSgt Baker says, "We have a lot of people in our section so we must keep our own prejudices at bay when looking at all of the concerns that come up. I've often had to look at circumstgances with exact precision that even resulted in me giving some of our assets back to the wing. I didn't really want to do that, but it was the right thing to do." TSgt Baker's comments BEST illustrate the use of the ________ standard.

Relevance
Clarity
Fairness

Correct Answer

A. Fairness

Explanation

RATIONALE:

a. INCORRECT: Relevance means to ‘weed out’ the information that doesn’t have anything
to do with it. To establish Relevance, you could ask the following questions: How is that
connected to the question? How does that bear on the issue? There is no evidence of relevance
in the scenario. See rationale for correct response for additional information.

b. INCORRECT: Clarity is the state of being “clear” and clear of ambiguity. Although there is
some evidence of clarity (look at circumstances with exact precision) the entire scenario best
illustrates fairness. See rationale for correct response for additional information.

c. CORRECT: Fairness implies the treating of all relevant viewpoints alike without reference
to your own feelings or interests. Because you may tend to be biased (prejudiced) in favor
of your own viewpoint, it’s important to keep the standard of fairness at the forefront of
your thinking, especially when the situation (concerns) may call on you to see things you
may not want to see…like problems you weren’t aware of or issues (circumstances) that
might make you look bad, or give something up you may want to hold onto…like manning
or other resources (assets).

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30.

MSgt Vail has been tasked to lead a team working to reduce customer wait times at the Dining Facility. During their first meeting he informs the team that they need to identify and eliminate any chokepoints in their current process and come up with a different way of doing things. TSgt Wynn feels the current process works well but, needs a few minor adjustments. When he voices his concerns, MSgt Vail states "This is the opportunity to get rid of the old system while we have a chance." MSgt Vail's comments BEST illustrate his misunderstanding of ________ and it's impact on subordinate, NCO and mission effectiveness.

Problem Solving Limits
Learning Capability
Managing A-I Diversity

Correct Answer

A. Managing A-I Diversity

Explanation

RATIONALE:

a. INCORRECT. According to the Adaption Innovation Theory chapter, problem solving limits
are inherent in everyone. Even groups of people with similar cognitive styles can be limited
in the problem solving process because of the shared approach to problem solving. There is
not enough information in the scenario to suggest MSgt Vail misunderstood problem solving
limits. See correct rationale for additional information.

b. INCORRECT. According to the Adaption Innovation Theory chapter, learning capability
states that we are all capable of learning to contribute to team problem solving, as long as
there are both motive and opportunity. There is not enough information in the scenario
to suggest MSgt Vail misunderstood learning capability. See correct rationale for additional
information.

c. CORRECT. According to the Adaption Innovation Theory chapter, to be truly successful at
solving both Problem A’s and Problem B’s, leaders must be able to effectively manage the
diversity that stems from people whose cognitive preferences ranges from highly adaptive
to highly innovative and every point in between. MSgt Vail dismissed TSgt Wynn’s suggestion
without taking it into consideration. These actions have the potential to create
Problem B’s for the team.

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31.

TSgt White calls SSgt William into her office and says, “Being able to evaluate a condition, conclude the desired result, and create a route to get there takes work and good resolution. The ability to do so can enhance your mental fitness.” TSgt White’s comments BEST identify the __________________________ tenet of mental fitness.

Awareness
Adaptability
Decision making
Positive thinking

Correct Answer

A. Decision making

Explanation

RATIONALE:

a. INCORRECT: The awareness tenet of mental fitness is about self-awareness (the descriptions
a person assigns to him/herself) or situational awareness (the knowledge of what’s going on
around you…accurately interpreting and attending to appropriate cues in the environment).
Even though Mullins is making Lynn aware, it is not about self- or situational awareness. See
rationale for correct response for additional information.

b. INCORRECT: The adaptability tenet of mental fitness reflects your ability to adapt to changes
associated with military life, including flexible roles within the family. There is no evidence of
the adaptability tenet of mental fitness in the scenario. See rationale for correct response for
additional information.

c. CORRECT: The decision making tenet of mental fitness involves the ability to assess a situation,
determine the desired outcome, and chart a path to get there. It takes work and good
judgement. This is evident in TSgt Whites’ statement when he says “Being able to evaluate
a condition (assess a situation), conclude the desired result (determine the desired
outcome), and create a route (chart a path) to get there takes work and good resolution.”

d. INCORRECT: The positive thinking tenet of mental fitness involves information processing,
applying knowledge, and changing preferences through restructuring, positive reframing,
making sense out of a situation, flexibility, reappraisal, refocusing, having positive outcome
expectations, a positive outlook, and psychological preparation. There is no evidence of the
positive thinking tenet of mental fitness in the scenario. See rationale for correct response
for additional information.

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32.

TSgt Lenz is being pressured by the other section NCOICs to follow their way of processing different kinds of information that flows from one section to the other sections. He thinks he has a better way of doing things but does not want to upset the other NCOICs. After considerable thought, he musters the nerve to at least momentarily abandon his “adherence” to their processes and do an inquiry of all of the processes currently in place. Because TSgt Lenz _ characteristic of a critical thinker, his actions will MOST LIKELY __ mission effectiveness.

Misunderstands the intellectual humility; hinder
Understands the intellectual humility; enhance
Misunderstands the free thinking; hinder
Understands the free thinking; enhance

Correct Answer

A. Understands the free thinking; enhance

Explanation

RATIONALE:

a. INCORRECT: Having Intellectual Humility means adhering tentatively to recently acquired
opinions; being prepared to examine new evidence and arguments even if such examination
leads you to discover flaws in your own cherished beliefs; to stop thinking that complex
issues can be reduced to matters of right & wrong or ‘black & white’, and to begin thinking in
terms of ‘degrees of certainty’. There is no evidence of Intellectual Humility in the scenario.
See rationale for correct response for additional information.

b. INCORRECT: Having Intellectual Humility means adhering tentatively to recently acquired
opinions; being prepared to examine new evidence and arguments even if such examination
leads you to discover flaws in your own cherished beliefs; to stop thinking that complex
issues can be reduced to matters of right & wrong or ‘black & white’, and to begin thinking in
terms of ‘degrees of certainty’. There is no evidence of Intellectual Humility in the scenario.
See rationale for correct response for additional information.

c. INCORRECT: Thinking freely will enhance mission effectiveness (not hinder). See rationale for
correct response for additional information.

d. CORRECT: To think freely, you must restrain your desire to believe because of social pressures
to conform (TSgt Lenz is being pressured by the other section NCOICs to follow their
way of processing). You must be willing to ask if conformity is motivating your belief or
opinion (He thinks he has a better way of doing things but does not want to upset the
other NCOICs), and if so, have the strength and courage (nerve) to at least temporarily
abandon your position until you can complete a more objective and thorough evaluation
(do an inquiry of all of the processes currently in place). This will most likely enhance
mission effectiveness.

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33.

TSgt Wilcox, the NCOIC of the Records Flight, is an expert in records management. His supervisor is encouraging Wilcox to be a more "well-rounded leader" by moving to another flight. Although Wilcox likes being the expert in his current position, he realizes he needs more challenge. he is a hard-driving individual and doesn't mind being pushed to mature and advance. This scenario BEST identifies the ________ par tof the Right to Lead model.

Personality
Competence
Character

Correct Answer

A. Competence

Explanation

a. INCORRECT. The personality part of the Right to Lead Model deals with emotional maturity
or emotional intelligence. Although there is some evidence of personality in the scenario
(self-awareness of skills and abilities), the scenario is not about emotional maturity or
emotional intelligence. See rationale for correct response for additional information.

b. CORRECT. The competence part of the Right to Lead Model is the actual state, or level, of
skills and abilities you possess (an expert in records management). When what is required
(to become a more well-rounded leader) is greater than your present abilities or skills (an
expert in records management) you must either develop the required skills or risk failure.
It is not necessarily a bad thing to be in a position where the skill required is greater than
your current abilities as this is the very essence of being stretched (pushed) as a leader in
order to grow (mature) and develop (advance).

c. INCORRECT. The character part of the Right to Lead Model is defined as “the sum of those
qualities of moral excellence that stimulates a person [leader] to do the right thing, which is
manifested through right and proper actions despite internal or external pressures to the
contrary.” His supervisor is actually encouraging Wilcox to be a more “well-rounded leader”
by moving to another flight. There is no evidence of the character part of the Right to Lead
Model in the scenario. See rationale for correct response for additional information

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34.

During a discussion with his new boss, TSgt Prescott says, "At my old job I was criticized for always looking at issues as totally inaccurate or totally incorrect, but this new job requires me to think in terms of amounts of confidence." TSgt Prescott's comments BEST identify the ________ characteristic of a critical thinker.

Open mindedness
Intellectual humility
Free thinking

Correct Answer

A. Intellectual humility

Explanation

RATIONALE:

a. INCORRECT: Open mindedness is a willingness to investigate viewpoints different from your
own. Being open-minded means you’re ‘open’ to actively listening and thinking about an
idea, solution, or criticism that, on the surface, you might not normally subscribe to...even if
you believe your viewpoint is the right one. Although there is some evidence of open mindedness,
the scenario best identifies intellectual humility. See rationale for correct response
for additional information.

b. CORRECT: Having Intellectual Humility means adhering tentatively to recently acquired
opinions; being prepared to examine new evidence and arguments even if such examination
leads you to discover flaws in your own cherished beliefs; to stop thinking that
complex issues can be reduced to matters of right & wrong (totally accurate or totally
incorrect) or ‘black & white’, and to begin thinking in terms of ‘degrees of certainty’
(amounts of confidence).

c. INCORRECT: To think freely, you must restrain your desire to believe because of social pressures
to conform. You must be willing to ask if conformity is motivating your belief or opinion,
and if so, have the strength and courage to at least temporarily abandon your position until
you can complete a more objective and thorough evaluation. There is no evidence of social
pressure in the scenario. See rationale for correct response for additional information.

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35.

TSgt Jones says, “Well, we received 100 complaints in the last 30 days. Our focus is on wait times. Out of the 100, 70 of the complaints are focused on long wait times, averaging 45 minutes to an hour and a half. Ten complaints are about the courtesy of our civilian technicians. The other 20 are about the cleanliness of our area. According to our metrics, the wait time goal is 30 minutes or less.” TSgt Jones’ comments BEST identify the lack of use of the ____________standard.

Relevance
Clarity
Fairness

Correct Answer

A. Relevance

Explanation

RATIONALE:

a. CORRECT: Relevance means to ‘weed out’ the information that doesn’t have anything
to do with it. Since TSgt Jones is looking a wait times (Our focus is on wait times) and
(According to our metrics, the wait time goal is 30 minutes or less), only the 70 complaints
on wait times (Out of the 100, 70 of the complaints are focused on long wait times, averaging
45 minutes to an hour and a half) should be considered. The complaints on courtesy
(Ten complaints are about the courtesy of our civilian technicians) and cleanliness (The
other 20 are about the cleanliness of our area) are not relevant to wait times and should
be weeded-out.

b. INCORRECT: Clarity is the state of being “clear” and clear of ambiguity. There is no evidence
of a lack of clarity in this scenario. See rationale for correct response for additional
information.

c. INCORRECT: Fairness implies the treating of all relevant viewpoints alike without reference
to your own feelings or interests. There is no evidence of a lack of clarity in this scenario.
See rationale for correct response for additional information.

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36.

Once you know what the concept is, you have to figure out whether the behavior was right or wrong. The statement above BEST identifies the ________ step of the EPME Structured Thinking Process.

Differentiate
Determine
Identify

Correct Answer

A. Differentiate

Explanation

RATIONALE:

a. CORRECT: According to the Introduction to the IDDP Structured Thinking Process, differentiating
allows you to demonstrate your ability to distinguish whether actions, decisions, or
behaviors described in the scenario are appropriate or inappropriate, or effective or ineffective
according to the chapter concepts and principles. There’s no degree of appropriate
or inappropriate; something is either right or wrong whether the behaviors were right or
wrong).

b. INCORRECT: According to the Introduction ot the IDDP Structured Thinking Process this third
step allows you to demonstrate your ability to Determine an appropriate and/or effective
course of action based on your understanding of chapter concepts and principles. There
is no evidence of this in the statement. See rationale for correct response for additional
information.

c. INCORRECT: According to the Introduction ot the IDDP Structured Thinking Process Identify
allows you to demonstrate your ability to identify, in a situation or scenario, concepts or
principles associated with specific main points or chapters. There is no evidence of this in
the statement. See rationale for correct response for additional information.

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37.

After several weeks of observing his supervisor, SSgt Smiley says to TSgt Clark, "I noticed you wait for something to happen before taking action. Why do you intervene only when someone infringes on the rules? Smiling proudly, Clark replies, "Why mess with something that's working? If everyone does their job, there is no need for me to micromanage them." TSgt Clark's continued use of the leadership behavior will MOST LIKELY NCO effectiveness.

Laissez-faire; enhance
Laissez-faire; hinder
Management by Exception-Passive; enhance
Management by Exception-Passive; hinder

Correct Answer

A. Management by Exception-Passive; hinder

Explanation

a. INCORRECT. Those who exercise laissez-faire leadership view the development of their
subordinates as someone else’s problem and demonstrate laziness. They abandon or pass
on their responsibilities, fail to respond urgently to critical situations, remain indifferent
toward important issues, and are hesitant to make decisions or deal with chronic problems.
Because Clark takes action when someone falls below standards or violates policy, he is using
MBE-P, which is a little bit above laissez-faire. See rationale for correct response for additional
information.

b. INCORRECT. See rationale for “a” and correct response for additional information.

c. INCORRECT . MBE-P will hinder, not enhance unit effectiveness. See rationale for correct
response for additional information.

d. CORRECT: MBE-P is more active than laissez-faire behavior because the leader holds
subordinates accountable (intervenes) if they fail to meet standards of performance or
disregard policies and procedures (only when someone infringes on the rules). MBE-P is
laissez-faire…with a follow-up if there’s a problem. The leader does not put much effort
into preventing these events from happening (Why mess with something that’s working?).
This will most likely hinder NCO effectiveness because the non-verbal message communicated
is: the passive way of doing things is acceptable, or perhaps even expected

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38.

TSgt Goodgame is giving the pre-deployment brief when he says, “This is the resolve to get yourself through tough times. Your willpower and ability to remain focused during adversities is crucial for yourself and your team. If you find yourself or others losing direction, there are multiple resources to get you back on track.” SSgt Rosemond follows up with, “As professionals getting ready to deploy, you’re putting the service before yourself. But make sure that you’re taking care of your family as well.” This scenario BEST identifies _____________.

The Profession of Arms
The Core Values
Warrior Ethos

Correct Answer

A. Warrior Ethos

Explanation

RATIONALE:

a. INCORRECT: According to the Airmanship chapter, The POA is a unique profession whose
customer base spans the Nation and even globally. A profession must include a body of
theory and specialized knowledge, a public service orientation, and a distinct subculture.
The purpose of any profession is to serve society by effectively delivering a necessary and
useful service. For an occupation to be a profession, it must contain an element of selflessness,
a sense that one’s personal actions serve the greater good. In the scenario, TSgt
Goodgame may have an understanding of the POA, but this is not the best concept identified
in the scenario. See rationale ‘c’ for correct response for additional information.

b. INCORRECT: According to the Airmanship chapter, the core values are those institutional
values and principles of conduct that provide the moral framework within which military
activities take place. SSgt Rosemond does mention “As professionals getting ready to deploy,
you’re putting the service before yourself…” However, there is not enough information in
the scenario to know if TSgt Goodgame was referring to the core values in the briefing. See
rationale ‘c’ for correct response for additional information.

c. CORRECT: According to the Airmanship chapter, Warrior Ethos is the tenacity to push
through self-discipline, self control, hardiness of spirit despite physical, and mental hardships,
moral and physical courage. In the scenario TSgt Goodgame’s comments reflect
Warrior Ethos.

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39.

TSgt Ford calls SSgt Clark into her office and says, "Since you're going to be SSgt Knight's sponsor, don't forget the number of deployments he's had lately. This may have caused a lot of stress on him and his family if they haven't been prepared for the changes. Just keep it in mind as you help him out as the sponsor for this unit." TSgt Ford's comments BEST describe the ________ of mental fitness.

Awareness
Adaptability
Decision making
Positive thinking

Correct Answer

A. Adaptability

Explanation

RATIONALE:

a. INCORRECT: The awareness tenet of mental fitness is about self-awareness (the descriptions
a person assigns to him/herself) or situational awareness (the knowledge of what’s going on
around you…accurately interpreting and attending to appropriate cues in the environment).
Even though Ford is making Clark aware, it is not about Knight’s self- or situational awareness.
See rationale for correct response for additional information.

b. CORRECT: The adaptability tenet of mental fitness is the ability to adapt to changes associated
with military life, including flexible roles within the family. This is evident in TSgt
Ford’s statement when he says “number of deployments he’s had lately” (changes associated
with military life), and “caused a lot of stress on him and his family if they haven’t
been prepared for the changes” (including flexible roles within the family).

c. INCORRECT: The decision-making tenet of mental fitness involves thoughts, attitudes, and
behaviors used for evaluating and choosing courses of action to solve a problem or reach a
goal. There is no evidence of the decision-making tenet of mental fitness in the scenario.
See rationale for correct response for additional information.

d. INCORRECT: The positive thinking tenet of mental fitness involves information processing,
applying knowledge, and changing preferences through restructuring, positive reframing,
making sense out of a situation, flexibility, reappraisal, refocusing, having posi- tive outcome
expectations, a positive outlook, and psychological preparation. There is no evidence of the
positive thinking tenet of mental fitness in the scenario. See rationale for correct response
for additional information.

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40.

TSgt Study says to his flight, “I learned from the NCO DL course we all have principles that form the framework for our approaches and how we see life in general. They’re a reflection of what’s important to us as individuals. These should guide us as we approach our next deployment.” TSgt Study’s comments BEST identify _____________________ tenet of spiritual fitness.

The core values
Perserverance
Perspective
Purpose

Correct Answer

A. The core values

Explanation

RATIONALE

a. CORRECT: The core values tenet of spiritual fitness includes organizational values (core
values) and also personal values that can help form the framework for our attitudes and
how we see/approach life in general. They’re a reflection of what’s important to us as individuals.
TSgt Study’s comments indicate the core values tenet of spiritual fitness when he
says, “…we all have principles (values) that form the framework for our approaches (attitudes)
and how we see life in general. They’re a reflection of what’s important to us as
individuals.”

b. INCORRECT: The perseverance tenet of spiritual fitness involves being persistent in your
pursuit of a course of action, purpose, state, etc. There is no evidence of the perseverance
tenet in Study’s comments. See rationale for correct response for additional information.

c. INCORRECT: The perspective tenet of spiritual fitness represents how you view situations,
facts, etc. and how you judge their relative importance…how YOU see things. There is no
evidence of the perspective tenet in Study’s comments. See rationale for correct response
for additional information.

d. INCORRECT: The purpose tenet of spiritual fitness represents the reason for which one
exists…your calling…your reason for being. There is no evidence of the purpose tenet in
Study’s comments. See rationale for correct response for additional information.

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NCOA Dl Module 1 (Progress Checks)

Quiz Preview

TSgt Browning just passed her NCO DLC summative evaluation. She decides to review her test results and thinks about how she is going to use this to improve herself. She also thinks about how she can use the information she learned in her work center. TSgt Browning's actions BEST illustrate ________.

Individuals must be positioned with efforts synchronized to function in a way that produces a mutually-desired result. This statement BEST identifies a ________.

This document contains a great deal of expectations and serves as a foundational document for all EPME curricula. This statement BEST identifies ______.

TSgt Roy brings her team together and states, "We need to come up with a statement that describes new concepts and technologies and gives the organization a way to explore through testing and wargaming techniques. TSgt Roy's comment to the team BEST identifies a ________ statement.

TSgt Shelby listens as the NCOA instructor says, “At the end of this course, you’ll be expected to demonstrate you have reached the planned outcome by studying the knowledge, skill, or attitude for each lesson.” The instructor’s comment BEST identify ________.

An assemblage of person (or objects) located or gathered together. This statement BEST identifies a ________.

While preparing to promotion test, TSgt Miller puts the material into his own words. He thinks about the best way for him to understand and retain the information. The scenario above BEST identifies _________________.

Once you know what the concept is, you have to figure out whether the behavior was right or wrong. The statement above BEST identifies the ________ step of the EPME Structured Thinking Process.