Returns - Pkt2 June

10 Questions | Total Attempts: 61

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Returns - Pkt2 June

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Questions and Answers
  • 1. 
    If customer has ordered for [Bosch Delon 5.1 Home Theater ]X2 and received both the quantities. Now, customer wants to return both. How can customer file a return from below mentioned?
    • A. 

      Return can be filed for both the quantities in one go

    • B. 

      Customer has to file return for both the quantities separately

    • C. 

      Both (a & b)

    • D. 

      None of the above

  • 2. 
    If customer has filed the return through desktop and now due to no response for 2 days customer is asking for the status of the return (not on Call). Customer communication can be seen on
    • A. 

      Zendesk Ticket Only

    • B. 

      RMA Panel Only

    • C. 

      Admin Panel only

    • D. 

      Both (a & b)

    • E. 

      All (a, b & c)

  • 3. 
    If a customer has placed Return request with remarks “Installation not done” for product “Kelvinator LSM53.WC1-MDA 1.5 ton 3 star split AC”. What will be the response on the ticket?
    • A. 

      Will ask customer to contact Kelvinator Customer Service

    • B. 

      Will tag as exception “installation request raised”

    • C. 

      Will call brand and arrange Installation + Demo

    • D. 

      None of the above

  • 4. 
    Customer has filed the return request within 10 days of delivery for the Mobile Phone having Manufacture Warranty and the order value is Rs.10999 / -. Now he wants to return the same stating “service center is not entertaining, I have called up customer care. Please help!”. What will be the response on first contact?
    • A. 

      Ask customer to provide Service center address

    • B. 

      Ask customer to visit service center and get the job sheet only

    • C. 

      Ask customer to visit service center and get the job sheet & provide Service center address

    • D. 

      Ask customer to visit service center and get the job sheet or provide Service center address

  • 5. 
    What is the max. order value to get the return approved by system in case of Low quality issues under Deal?
    • A. 

      300

    • B. 

      299

    • C. 

      499

    • D. 

      500

  • 6. 
    If the price is updated for a product in cart. Will a notification pop up regarding the change in the price if customer is shopping through Mobile site
    • A. 

      Yes

    • B. 

      No

  • 7. 
    If the price is updated for a product in cart. Will a notification pop up regarding the change in the price if customer is shopping through Desktop
    • A. 

      Yes

    • B. 

      No

  • 8. 
    Customer will get an option to add the product in Wishlist if the product is out of stock. Customer is shopping through Mobile Site
    • A. 

      Yes

    • B. 

      No

  • 9. 
    Due to internet network issue payment failed, customer will be redirected to make the payment again if customer is shopping through Mobile Site
    • A. 

      Yes

    • B. 

      No

  • 10. 
    Now we have an area PINCODE check at mobile site checkout, wherein customer will get the error notification to "enter valid PINCODE of 6 digits", if the customer enters PINCODE less than 6 digits. 
    • A. 

      TRUE

    • B. 

      FALSE

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