Returns - Pkt2 June - Quiz & Trivia

1. Now we have an area PINCODE check at mobile site checkout, wherein customer will get the error notification to "enter valid PINCODE of 6 digits", if the customer enters PINCODE less than 6 digits.

TRUE

FALSE

2. Customer has filed the return request within 10 days of delivery for the Mobile Phone having Manufacture Warranty and the order value is Rs.10999 / -. Now he wants to return the same stating “service center is not entertaining, I have called up customer care. Please help!”. What will be the response on first contact?

Ask customer to provide Service center address

Ask customer to visit service center and get the job sheet only

Ask customer to visit service center and get the job sheet & provide Service center address

Ask customer to visit service center and get the job sheet or provide Service center address

3. What is the max. order value to get the return approved by system in case of Low quality issues under Deal?

300

299

499

500

4. Customer will get an option to add the product in Wishlist if the product is out of stock. Customer is shopping through Mobile Site

Yes

No

5. If the price is updated for a product in cart. Will a notification pop up regarding the change in the price if customer is shopping through Mobile site

Yes

No

6. Due to internet network issue payment failed, customer will be redirected to make the payment again if customer is shopping through Mobile Site

Yes

No

7. If a customer has placed Return request with remarks “Installation not done” for product “Kelvinator LSM53.WC1-MDA 1.5 ton 3 star split AC”. What will be the response on the ticket?

Will ask customer to contact Kelvinator Customer Service

Will tag as exception “installation request raised”

Will call brand and arrange Installation + Demo

None of the above

8. If customer has ordered for [Bosch Delon 5.1 Home Theater ]X2 and received both the quantities. Now, customer wants to return both. How can customer file a return from below mentioned?

Return can be filed for both the quantities in one go

Customer has to file return for both the quantities separately

Both (a & b)

None of the above

9. If customer has filed the return through desktop and now due to no response for 2 days customer is asking for the status of the return (not on Call). Customer communication can be seen on

Zendesk Ticket Only

RMA Panel Only

Admin Panel only

Both (a & b)

All (a, b & c)

10. If the price is updated for a product in cart. Will a notification pop up regarding the change in the price if customer is shopping through Desktop

Yes

No