Returns - Pkt2 June
.
- 1.If customer has ordered for [Bosch Delon 5.1 Home Theater ]X2 and received both the quantities. Now, customer wants to return both. How can customer file a return from below mentioned?
- A.
Return can be filed for both the quantities in one go
- B.
Customer has to file return for both the quantities separately
- C.
Both (a & b)
- D.
None of the above
- 2.If customer has filed the return through desktop and now due to no response for 2 days customer is asking for the status of the return (not on Call). Customer communication can be seen on
- A.
Zendesk Ticket Only
- B.
RMA Panel Only
- C.
Admin Panel only
- D.
Both (a & b)
- E.
All (a, b & c)
- 3.If a customer has placed Return request with remarks “Installation not done” for product “Kelvinator LSM53.WC1-MDA 1.5 ton 3 star split AC”. What will be the response on the ticket?
- A.
Will ask customer to contact Kelvinator Customer Service
- B.
Will tag as exception “installation request raised”
- C.
Will call brand and arrange Installation + Demo
- D.
None of the above
- 4.Customer has filed the return request within 10 days of delivery for the Mobile Phone having Manufacture Warranty and the order value is Rs.10999 / -. Now he wants to return the same stating “service center is not entertaining, I have called up customer care. Please help!”. What will be the response on first contact?
- A.
Ask customer to provide Service center address
- B.
Ask customer to visit service center and get the job sheet only
- C.
Ask customer to visit service center and get the job sheet & provide Service center address
- D.
Ask customer to visit service center and get the job sheet or provide Service center address
- 5.What is the max. order value to get the return approved by system in case of Low quality issues under Deal?
- A.
300
- B.
299
- C.
499
- D.
500
- 6.If the price is updated for a product in cart. Will a notification pop up regarding the change in the price if customer is shopping through Mobile site
- A.
Yes
- B.
No
- 7.If the price is updated for a product in cart. Will a notification pop up regarding the change in the price if customer is shopping through Desktop
- A.
Yes
- B.
No
- 8.Customer will get an option to add the product in Wishlist if the product is out of stock. Customer is shopping through Mobile Site
- A.
Yes
- B.
No
- 9.Due to internet network issue payment failed, customer will be redirected to make the payment again if customer is shopping through Mobile Site
- A.
Yes
- B.
No
- 10.Now we have an area PINCODE check at mobile site checkout, wherein customer will get the error notification to "enter valid PINCODE of 6 digits", if the customer enters PINCODE less than 6 digits.
- A.
TRUE
- B.
FALSE
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