Returns - Pkt2 June

10 Questions | Attempts: 61
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  • 1/10 Questions

    Now we have an area PINCODE check at mobile site checkout, wherein customer will get the error notification to "enter valid PINCODE of 6 digits", if the customer enters PINCODE less than 6 digits. 

    • TRUE
    • FALSE
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Returns - Pkt2 June - Quiz
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  • 2. 

    Customer has filed the return request within 10 days of delivery for the Mobile Phone having Manufacture Warranty and the order value is Rs.10999 / -. Now he wants to return the same stating “service center is not entertaining, I have called up customer care. Please help!”. What will be the response on first contact?

    • Ask customer to provide Service center address

    • Ask customer to visit service center and get the job sheet only

    • Ask customer to visit service center and get the job sheet & provide Service center address

    • Ask customer to visit service center and get the job sheet or provide Service center address

    Correct Answer
    A. Ask customer to visit service center and get the job sheet or provide Service center address
  • 3. 

    What is the max. order value to get the return approved by system in case of Low quality issues under Deal?

    • 300

    • 299

    • 499

    • 500

    Correct Answer
    A. 500
  • 4. 

    Customer will get an option to add the product in Wishlist if the product is out of stock. Customer is shopping through Mobile Site

    • Yes

    • No

    Correct Answer
    A. Yes
  • 5. 

    If the price is updated for a product in cart. Will a notification pop up regarding the change in the price if customer is shopping through Mobile site

    • Yes

    • No

    Correct Answer
    A. Yes
  • 6. 

    Due to internet network issue payment failed, customer will be redirected to make the payment again if customer is shopping through Mobile Site

    • Yes

    • No

    Correct Answer
    A. Yes
  • 7. 

    If a customer has placed Return request with remarks “Installation not done” for product “Kelvinator LSM53.WC1-MDA 1.5 ton 3 star split AC”. What will be the response on the ticket?

    • Will ask customer to contact Kelvinator Customer Service

    • Will tag as exception “installation request raised”

    • Will call brand and arrange Installation + Demo

    • None of the above

    Correct Answer
    A. Will ask customer to contact Kelvinator Customer Service
  • 8. 

    If customer has ordered for [Bosch Delon 5.1 Home Theater ]X2 and received both the quantities. Now, customer wants to return both. How can customer file a return from below mentioned?

    • Return can be filed for both the quantities in one go

    • Customer has to file return for both the quantities separately

    • Both (a & b)

    • None of the above

    Correct Answer
    A. Both (a & b)
  • 9. 

    If customer has filed the return through desktop and now due to no response for 2 days customer is asking for the status of the return (not on Call). Customer communication can be seen on

    • Zendesk Ticket Only

    • RMA Panel Only

    • Admin Panel only

    • Both (a & b)

    • All (a, b & c)

    Correct Answer
    A. Both (a & b)
  • 10. 

    If the price is updated for a product in cart. Will a notification pop up regarding the change in the price if customer is shopping through Desktop

    • Yes

    • No

    Correct Answer
    A. No

Quiz Review Timeline (Updated): Mar 16, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 16, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 16, 2016
    Quiz Created by
    Vidushijune2
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