Quality Week 2015 Quiz
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- 1.
Which product is packed in 200 ML and 500 ML pack size at Kasna Plant?
- A.
APEX
- B.
TAD
- C.
Touch Wood
- D.
PU Sport Red
Correct Answer
C. Touch WoodExplanation
The product "Touch Wood" is packed in 200 ML and 500 ML pack sizes at the Kasna Plant.Rate this question:
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- 2.
What will be QRI of batch if In-process checks not performed / not reported?
- A.
8
- B.
6
- C.
5
- D.
4.5
- E.
7
Correct Answer
B. 6Explanation
If the in-process checks are not performed or reported, it can lead to inconsistencies or errors in the batch. This means that the quality risk index (QRI) of the batch would be compromised, resulting in a lower score. Therefore, the QRI of the batch would be 6.Rate this question:
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- 3.
What is PFMEA
- A.
Product Failure Machine Effect Analysis
- B.
Process Failure Mode Effect Analysis
- C.
Product Failure Mode Effect Analysis
- D.
Process Failure Machine Effect Analysis
Correct Answer
B. Process Failure Mode Effect AnalysisExplanation
PFMEA stands for Process Failure Mode Effect Analysis. This analysis is conducted to identify and evaluate potential failures in a manufacturing or business process. It involves identifying the potential failure modes, determining their effects on the process, and assessing the severity, occurrence, and detectability of each failure mode. By conducting PFMEA, organizations can proactively identify and address potential failures, reduce risks, and improve the overall reliability and quality of their processes.Rate this question:
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- 4.
Based on Customer Centricity Cycle, CC deployment model for manufacturing is derived. What are the various steps of CC deployment model:
- A.
Customer Insight, Understand the customer, Improve process and Reward & recognize
- B.
Customer Insight, Increase Sensitivity, Identify Clear Action Areas and Reward & recognize
- C.
Customer Insight, Increase Sensitivity, Improve process and Review & Reinvent Process/Product
- D.
Customer Insight, Increase Sensitivity, Improve process and Reward & recognize
Correct Answer
D. Customer Insight, Increase Sensitivity, Improve process and Reward & recognizeExplanation
The correct answer is "Customer Insight, Increase Sensitivity, Improve process and Reward & recognize." This is because the Customer Centricity Cycle involves understanding the customer through customer insight, increasing sensitivity to customer needs, improving processes based on customer feedback, and rewarding and recognizing employees for delivering excellent customer experiences.Rate this question:
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- 5.
Kasna plant celebrating Quality Week in Nov 2015. During quality week, "Quality day" was celebrated at one of the Kasna linked OPCs. Select the OPC from the following:
- A.
Punjab Paints
- B.
Almega Paints
- C.
Veer Hues
- D.
Hem Paints
Correct Answer
C. Veer HuesExplanation
During Quality Week in Nov 2015, the Kasna plant celebrated "Quality Day" at one of its linked OPCs. The correct answer is Veer Hues.Rate this question:
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- 6.
There are 05 categories of packing complaints for which FMEA has been initiated by plants. Which of the following defect is not covered under FMEA category?
- A.
Stamp out of Window
- B.
Material Inside tin is different
- C.
Short of Material in container / carton
- D.
No Label on container
- E.
Leakage of Container
Correct Answer
E. Leakage of ContainerExplanation
The correct answer is "Leakage of Container". This defect is not covered under the FMEA category because it pertains to a problem with the container itself, rather than the packing process or materials. FMEA (Failure Mode and Effects Analysis) is a systematic approach used to identify and eliminate potential failures and defects in a process, product, or system. It focuses on analyzing the potential failure modes and their effects, and prioritizing actions to prevent or mitigate them. In this case, the other options such as stamp out of window, material inside tin is different, short of material in container/carton, and no label on container are all related to packing process or materials, which are within the scope of FMEA.Rate this question:
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- 7.
Consumer Policy of Asian Paints is signed by .....
- A.
General Manager - Manufacturing
- B.
Managing Director and CEO
- C.
Vice President - Supply Chain
- D.
General Work Manager
Correct Answer
B. Managing Director and CEOExplanation
The correct answer is Managing Director and CEO. The Consumer Policy of Asian Paints is signed by the highest-ranking executive in the company, who is responsible for managing and overseeing all aspects of the business. The Managing Director and CEO is the most suitable person to sign the Consumer Policy as they have the authority and overall responsibility for the company's operations, including the implementation and enforcement of consumer policies.Rate this question:
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- 8.
In case our customers are not satisfied with the product and services provided by Asian Paints, they can share the feedback or raise complaints through toll free number:
- A.
1800 209 5668
- B.
1800 210 5678
- C.
1800 210 5668
- D.
1800 209 5678
- E.
1800 208 5678
Correct Answer
D. 1800 209 5678Explanation
Customers who are not satisfied with the product and services provided by Asian Paints can share their feedback or raise complaints through the toll-free number 1800 209 5678.Rate this question:
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- 9.
The key elements of Customer Centricity pillar are…….
- A.
Responsible, sensitive & partnership
- B.
Responsible, Leverage & alignment
- C.
Responsible, sensing & development
- D.
Responsible, synergy & uniqueness
Correct Answer
A. Responsible, sensitive & partnershipExplanation
The key elements of the Customer Centricity pillar are responsible, sensitive, and partnership. This means that the company takes responsibility for meeting the needs and expectations of their customers, they are sensitive to their customers' preferences and feedback, and they strive to build strong partnerships with their customers. This approach ensures that the company puts the customer at the center of their business and works collaboratively with them to deliver value and satisfaction.Rate this question:
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- 10.
To get customer insight the term VOC is called as ..
- A.
Voice of company
- B.
Voice of customer
- C.
Voice of corporate
- D.
Voice of chemicals
Correct Answer
B. Voice of customerExplanation
The term VOC, in the context of getting customer insight, refers to the "Voice of the Customer." This means gathering and analyzing feedback, opinions, and preferences directly from customers to understand their needs, expectations, and experiences. By listening to the voice of the customer, businesses can make informed decisions and improve their products, services, and overall customer satisfaction.Rate this question:
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- 11.
"Identify Clear Action Areas" in Customer centricity cycle signifies --
- A.
Change the design of product
- B.
Change the process
- C.
Identification of areas to be improved
- D.
Identification of customers to be met
Correct Answer
C. Identification of areas to be improvedExplanation
In the customer centricity cycle, "Identify Clear Action Areas" refers to the process of identifying specific areas within the business that need improvement in order to better serve the customers. This step involves analyzing the current processes, systems, and practices in place and identifying areas where changes or enhancements can be made to enhance the customer experience. By identifying these areas to be improved, the business can focus its efforts and resources on making necessary changes that will ultimately lead to greater customer satisfaction and loyalty.Rate this question:
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- 12.
MF MFG 077 is related to ...
- A.
Common sampling plan
- B.
How to use colour computers
- C.
Hygiene guidelines
- D.
How to handle customer complaints
Correct Answer
C. Hygiene guidelinesExplanation
MF MFG 077 is related to hygiene guidelines. This is evident from the fact that the other options - common sampling plan, how to use color computers, and how to handle customer complaints - do not have any connection or relevance to the given code. Therefore, the correct answer must be hygiene guidelines.Rate this question:
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- 13.
What will be QRI of batch if Reprocessed in same quality product/Resin < 3lots?
- A.
6
- B.
4.5
- C.
3
- D.
4
- E.
5
Correct Answer
D. 4Explanation
The QRI (Quality Rejection Index) of a batch will be 4 if it is reprocessed in the same quality product/resin and the number of lots is less than 3.Rate this question:
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- 14.
PDCA cycle stands for …
- A.
Plan, Do, Check and Award
- B.
Pick, Do, Check and Analyze
- C.
Plan, Do, Chain and Analyze
- D.
Plan, Do, Check and Act
Correct Answer
D. Plan, Do, Check and ActExplanation
The correct answer is "Plan, Do, Check and Act." The PDCA cycle is a four-step management method used for continuous improvement. In the Plan phase, goals and objectives are set, and a plan is developed to achieve them. In the Do phase, the plan is implemented. In the Check phase, the results are evaluated and compared to the goals. In the Act phase, any necessary adjustments or changes are made to improve future performance. This cycle is repeated continuously to drive ongoing improvement in processes and outcomes.Rate this question:
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- 15.
Customer Centricity Cycle has three steps. What is the chronological order of these steps?
- A.
Understand The Customers ---> Review & Reinvent Process/Product --> Identify Clear Action Areas
- B.
Understand The Customers ---> Identify Clear Action Areas -->Review & Reinvent Process/Product
- C.
Identify Clear Action Areas -- > Understand The Customers ---> Review & Reinvent Process/Product
- D.
Review & Reinvent Process/Product--> Identify Clear Action Areas--> Understand The Customers
Correct Answer
B. Understand The Customers ---> Identify Clear Action Areas -->Review & Reinvent Process/ProductExplanation
The chronological order of the Customer Centricity Cycle steps is as follows: Understand The Customers, Identify Clear Action Areas, and Review & Reinvent Process/Product. This sequence ensures that the first step is to gain a deep understanding of the customers, followed by identifying the areas that require action, and finally reviewing and reinventing the process or product based on the customer insights.Rate this question:
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- 16.
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” This statement is given by.....
- A.
J. R. D. Tata
- B.
Aristotle
- C.
William A. Foster
- D.
Henry Ford
- E.
Peter Drucker
Correct Answer
C. William A. FosterExplanation
The given statement emphasizes that quality is not achieved by chance, but rather as a result of deliberate intention, sincere effort, intelligent guidance, and skillful execution. This aligns with the idea that quality is a conscious decision made after considering various alternatives. Although the statement is not attributed to any specific person in the given options, it is known to be said by William A. Foster.Rate this question:
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- 17.
Why Customer Centricity is required?
- A.
Key to a Sustainable Business
- B.
Point of differentiation from competitors
- C.
Increase consumer repurchase intentions and loyalty
- D.
All options
Correct Answer
D. All optionsExplanation
Customer centricity is required because it is the key to a sustainable business. By putting the customer at the center of all decisions and actions, businesses can differentiate themselves from competitors and increase consumer repurchase intentions and loyalty. This approach ensures that the business is meeting the needs and expectations of its customers, leading to long-term success and growth.Rate this question:
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- 18.
An important pillar of an organization's long-term competitive strategy simply know as "change for better" is known as…
- A.
Quality
- B.
Revolution
- C.
Kaizen
- D.
Up gradation
Correct Answer
C. KaizenExplanation
Kaizen is a Japanese term that means continuous improvement. It is a philosophy and methodology that focuses on making small, incremental changes to processes, products, and services to improve efficiency, quality, and customer satisfaction. By constantly seeking ways to improve, organizations can adapt to changing market conditions, stay ahead of competitors, and achieve long-term success. Kaizen involves all employees in the organization and encourages them to contribute their ideas for improvement. It is a key component of a company's long-term competitive strategy as it fosters a culture of continuous learning and innovation.Rate this question:
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- 19.
When Kasna Plant get certification for ISO 9001?
- A.
1988
- B.
1990
- C.
2000
- D.
1998
- E.
2001
Correct Answer
C. 2000Explanation
The Kasna Plant received certification for ISO 9001 in the year 2000.Rate this question:
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- 20.
What stands for FAD related to ARIS ?
- A.
Function allocation diameter
- B.
Function allocation diagram
- C.
Functional allocation division
- D.
First aid
Correct Answer
B. Function allocation diagramExplanation
FAD stands for Function Allocation Diagram in relation to ARIS. This diagram is a visual representation that shows how functions are allocated to different components or elements within a system. It helps in understanding the relationship between different functions and their allocation within the system, allowing for better analysis and design of the system.Rate this question:
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- 21.
Which Asian Paints Product is known as Elastic Acrylic Sealant?
- A.
AKRYLMAX
- B.
UNYVERSEAL
- C.
AKRYLPROOF
- D.
CRACK SEAL
Correct Answer
A. AKRYLMAXExplanation
AKRYLMAX is the correct answer because it is the Asian Paints product that is known as an Elastic Acrylic Sealant.Rate this question:
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- 22.
Which of the following Quality Performance Objective/s is/are related to Manufacturing?
- A.
Quality performance standard for finished products (Decorative Paints)
- B.
Quality performance standard for trade resins (include trade Emulsions)
- C.
OPC scorecard - Quality Performance
- D.
Number of days taken from the release of formulation to the completion of Interim Standardization.
- E.
All option
Correct Answer
E. All optionExplanation
All of the given options are related to Manufacturing. The quality performance standards for finished products (Decorative Paints) and trade resins (including trade Emulsions) are directly related to the manufacturing process. The OPC scorecard - Quality Performance is a measure of the quality performance in manufacturing. The number of days taken from the release of formulation to the completion of Interim Standardization is also a measure of the manufacturing process efficiency. Therefore, all of the options are related to Manufacturing.Rate this question:
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- 23.
Which of the following statements is part of Consumer Policy of APL?
- A.
Asian Paints will offer the finest products in its line of businesses and provide the best possible service to its customers.
- B.
We shall operate in an unethical manner treating customers as we ourselves would like to be treated.
- C.
We accept zero defect as a quality absolute, and shall design and operate our quality system accordingly
- D.
We shall provide products and services that meet stated standards on time , every time
Correct Answer
A. Asian Paints will offer the finest products in its line of businesses and provide the best possible service to its customers.Explanation
The correct answer states that Asian Paints will offer the finest products in its line of businesses and provide the best possible service to its customers. This statement is part of the Consumer Policy of APL as it emphasizes the company's commitment to delivering high-quality products and excellent customer service. It reflects their dedication to meeting customer expectations and providing a positive experience.Rate this question:
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- 24.
“Partnership” one of pillar of CC covered under which event during this Quality Week Celebration (Nov 2015)
- A.
PM Vendor Meet
- B.
CSO/TSO talk Show
- C.
Quality Day celebration @Veer Hues Limited
- D.
Paint your Wall
Correct Answer(s)
A. PM Vendor Meet
C. Quality Day celebration @Veer Hues LimitedExplanation
During the Quality Week Celebration in November 2015, the event that covered the "Partnership" pillar of CC was the PM Vendor Meet and the Quality Day celebration at Veer Hues Limited. These events likely focused on building partnerships and collaboration with vendors and stakeholders to improve the quality of products and services.Rate this question:
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- 25.
Less addition/no addition of biocide in a water based paint will leads to a chalking complaint.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that if there is less or no addition of biocide in a water-based paint, it will lead to a chalking complaint. However, this statement is false. Biocides are added to water-based paints to prevent the growth of microorganisms such as bacteria and fungi. While a lack of biocide may result in microbial growth and potential issues, it does not directly lead to a chalking complaint. Chalking typically occurs due to weathering and degradation of the paint film over time.Rate this question:
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Current Version
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Sep 03, 2023Quiz Edited by
ProProfs Editorial Team -
Nov 26, 2015Quiz Created by
Deepak_ic26
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