Quality Week 2015 Quiz

The correct answer is Managing Director and CEO. The Consumer Policy of Asian Paints is signed by the highest-ranking executive in the company, who is responsible for managing and overseeing all aspects of the business. The Managing Director and CEO is the most suitable person to sign the Consumer Policy as they have the authority and overall responsibility for the company's operations, including the implementation and enforcement of consumer policies.

The Kasna Plant received certification for ISO 9001 in the year 2000.

The product "Touch Wood" is packed in 200 ML and 500 ML pack sizes at the Kasna Plant.

If the in-process checks are not performed or reported, it can lead to inconsistencies or errors in the batch. This means that the quality risk index (QRI) of the batch would be compromised, resulting in a lower score. Therefore, the QRI of the batch would be 6.

PFMEA stands for Process Failure Mode Effect Analysis. This analysis is conducted to identify and evaluate potential failures in a manufacturing or business process. It involves identifying the potential failure modes, determining their effects on the process, and assessing the severity, occurrence, and detectability of each failure mode. By conducting PFMEA, organizations can proactively identify and address potential failures, reduce risks, and improve the overall reliability and quality of their processes.

During Quality Week in Nov 2015, the Kasna plant celebrated "Quality Day" at one of its linked OPCs. The correct answer is Veer Hues.

The key elements of the Customer Centricity pillar are responsible, sensitive, and partnership. This means that the company takes responsibility for meeting the needs and expectations of their customers, they are sensitive to their customers' preferences and feedback, and they strive to build strong partnerships with their customers. This approach ensures that the company puts the customer at the center of their business and works collaboratively with them to deliver value and satisfaction.

The term VOC, in the context of getting customer insight, refers to the "Voice of the Customer." This means gathering and analyzing feedback, opinions, and preferences directly from customers to understand their needs, expectations, and experiences. By listening to the voice of the customer, businesses can make informed decisions and improve their products, services, and overall customer satisfaction.

MF MFG 077 is related to hygiene guidelines. This is evident from the fact that the other options - common sampling plan, how to use color computers, and how to handle customer complaints - do not have any connection or relevance to the given code. Therefore, the correct answer must be hygiene guidelines.

The correct answer is "Plan, Do, Check and Act." The PDCA cycle is a four-step management method used for continuous improvement. In the Plan phase, goals and objectives are set, and a plan is developed to achieve them. In the Do phase, the plan is implemented. In the Check phase, the results are evaluated and compared to the goals. In the Act phase, any necessary adjustments or changes are made to improve future performance. This cycle is repeated continuously to drive ongoing improvement in processes and outcomes.

FAD stands for Function Allocation Diagram in relation to ARIS. This diagram is a visual representation that shows how functions are allocated to different components or elements within a system. It helps in understanding the relationship between different functions and their allocation within the system, allowing for better analysis and design of the system.

All of the given options are related to Manufacturing. The quality performance standards for finished products (Decorative Paints) and trade resins (including trade Emulsions) are directly related to the manufacturing process. The OPC scorecard - Quality Performance is a measure of the quality performance in manufacturing. The number of days taken from the release of formulation to the completion of Interim Standardization is also a measure of the manufacturing process efficiency. Therefore, all of the options are related to Manufacturing.

The statement suggests that if there is less or no addition of biocide in a water-based paint, it will lead to a chalking complaint. However, this statement is false. Biocides are added to water-based paints to prevent the growth of microorganisms such as bacteria and fungi. While a lack of biocide may result in microbial growth and potential issues, it does not directly lead to a chalking complaint. Chalking typically occurs due to weathering and degradation of the paint film over time.

The QRI (Quality Rejection Index) of a batch will be 4 if it is reprocessed in the same quality product/resin and the number of lots is less than 3.

The correct answer states that Asian Paints will offer the finest products in its line of businesses and provide the best possible service to its customers. This statement is part of the Consumer Policy of APL as it emphasizes the company's commitment to delivering high-quality products and excellent customer service. It reflects their dedication to meeting customer expectations and providing a positive experience.

In the customer centricity cycle, "Identify Clear Action Areas" refers to the process of identifying specific areas within the business that need improvement in order to better serve the customers. This step involves analyzing the current processes, systems, and practices in place and identifying areas where changes or enhancements can be made to enhance the customer experience. By identifying these areas to be improved, the business can focus its efforts and resources on making necessary changes that will ultimately lead to greater customer satisfaction and loyalty.

The chronological order of the Customer Centricity Cycle steps is as follows: Understand The Customers, Identify Clear Action Areas, and Review & Reinvent Process/Product. This sequence ensures that the first step is to gain a deep understanding of the customers, followed by identifying the areas that require action, and finally reviewing and reinventing the process or product based on the customer insights.

Customer centricity is required because it is the key to a sustainable business. By putting the customer at the center of all decisions and actions, businesses can differentiate themselves from competitors and increase consumer repurchase intentions and loyalty. This approach ensures that the business is meeting the needs and expectations of its customers, leading to long-term success and growth.

Customers who are not satisfied with the product and services provided by Asian Paints can share their feedback or raise complaints through the toll-free number 1800 209 5678.

The given statement emphasizes that quality is not achieved by chance, but rather as a result of deliberate intention, sincere effort, intelligent guidance, and skillful execution. This aligns with the idea that quality is a conscious decision made after considering various alternatives. Although the statement is not attributed to any specific person in the given options, it is known to be said by William A. Foster.

AKRYLMAX is the correct answer because it is the Asian Paints product that is known as an Elastic Acrylic Sealant.

The correct answer is "Leakage of Container". This defect is not covered under the FMEA category because it pertains to a problem with the container itself, rather than the packing process or materials. FMEA (Failure Mode and Effects Analysis) is a systematic approach used to identify and eliminate potential failures and defects in a process, product, or system. It focuses on analyzing the potential failure modes and their effects, and prioritizing actions to prevent or mitigate them. In this case, the other options such as stamp out of window, material inside tin is different, short of material in container/carton, and no label on container are all related to packing process or materials, which are within the scope of FMEA.

Kaizen is a Japanese term that means continuous improvement. It is a philosophy and methodology that focuses on making small, incremental changes to processes, products, and services to improve efficiency, quality, and customer satisfaction. By constantly seeking ways to improve, organizations can adapt to changing market conditions, stay ahead of competitors, and achieve long-term success. Kaizen involves all employees in the organization and encourages them to contribute their ideas for improvement. It is a key component of a company's long-term competitive strategy as it fosters a culture of continuous learning and innovation.

During the Quality Week Celebration in November 2015, the event that covered the "Partnership" pillar of CC was the PM Vendor Meet and the Quality Day celebration at Veer Hues Limited. These events likely focused on building partnerships and collaboration with vendors and stakeholders to improve the quality of products and services.

The correct answer is "Customer Insight, Increase Sensitivity, Improve process and Reward & recognize." This is because the Customer Centricity Cycle involves understanding the customer through customer insight, increasing sensitivity to customer needs, improving processes based on customer feedback, and rewarding and recognizing employees for delivering excellent customer experiences.