AWS Training Quiz 1

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| By Al.chacaltana
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Al.chacaltana
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Quizzes Created: 1 | Total Attempts: 183
Questions: 13 | Attempts: 183

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AWS Training Quiz 1 - Quiz

Questions and Answers
  • 1. 

    Which address should be advised to the passenger when need to log on AA.com?

    • A.

      Https://www.aa.com

    • B.

      Www.aa.com

    • C.

      Aa.com

    • D.

      Http://aa.com

    Correct Answer
    A. Https://www.aa.com
    Explanation
    Remember that on HTTPS the letter "S" states for Security!

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  • 2. 

    Select the correct option:For AA.com - What does it means Country of Residence?

    • A.

      The country stated on your Residence Card

    • B.

      The country where you are living right now.

    • C.

      The Country of Residence must match your credit card country of issue

    • D.

      The Country you would want to be repatriated to in the event of a medical emergency.

    Correct Answer
    C. The Country of Residence must match your credit card country of issue
    Explanation
    Check this link for more info: https://www.aa.com/i18n/utility/FAQs/reservations-tickets.jsp#payment

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  • 3. 

    A ________ PNR is a PNR created by AA.com while passengers are assigning seats. If PNR is not set on Hold  system sets a 15 minutes Time Limit.

    Correct Answer
    Virtual Hold
    Explanation
    A Virtual Hold PNR is a PNR that is created by AA.com while passengers are assigning seats. If the PNR is not set on Hold, the system sets a 15-minute time limit.

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  • 4. 

    AA.com allows you to search flights on the following options:

    • A.

      Economy and No restrictions

    • B.

      Instant Purchase and Hold

    • C.

      Price and Schedule and Schedule

    • D.

      Schedule and Cheap Prices

    Correct Answer
    C. Price and Schedule and Schedule
    Explanation
    AA.com allows users to search flights based on the criteria of price and schedule. This means that users can search for flights that fit their budget and also align with their preferred departure and arrival times. By selecting these options, users can find flights that offer a balance between affordability and convenience.

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  • 5. 

    Which are browsers that have AA.com compatibility on Mac?

    • A.

      Internet Explorer, Firefox, Android

    • B.

      UC Browser, Dolphin, Safari, Internet Explorer

    • C.

      Safari , Google Chrome, Firefox

    • D.

      Maxthon, Morcilla, Internet Crusader

    Correct Answer
    C. Safari , Google Chrome, Firefox
    Explanation
    Please click on this link to see more info! http://www.aa.com/i18n/footer/browserRequirements.jsp?anchorEvent=false&from=footer

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  • 6. 

    Select the right options for this term:Which are A.W.S functions?

    • A.

      Assist customers experiencing problems while booking on the website

    • B.

      Provide waivers to passengers online every time they ask for them without ask.

    • C.

      Guide customers trying to locate specific information on the website

    • D.

      Follow customers requiring assistance and guidance to complete a transaction on-line.

    Correct Answer(s)
    A. Assist customers experiencing problems while booking on the website
    C. Guide customers trying to locate specific information on the website
    D. Follow customers requiring assistance and guidance to complete a transaction on-line.
    Explanation
    Open MCLA AWS PROCEDURES under the "Call Handling Overview"

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  • 7. 

    What is AA - Kana?

    • A.

      Kana are syllabic Japanese scripts, a part of the Japanese writing system

    • B.

      Its a nice given name

    • C.

      Its a spanish word for "grey hair"

    • D.

      Its the American Airline customer experience email system.

    Correct Answer
    D. Its the American Airline customer experience email system.
    Explanation
    The correct answer is "Its the American Airline customer experience email system." This is indicated by the fact that the other options do not align with the given question, which asks specifically about "AA - Kana." Additionally, the mention of "American Airline customer experience email system" suggests that AA - Kana is a specific system or service related to American Airlines.

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  • 8. 

    AA.com lets you store your credit card in your Aadvantage account for future purchases?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    AA.com allows users to store their credit card information in their Aadvantage account for future purchases. This feature provides convenience and ease of use for customers, as they can securely save their payment details and quickly make purchases without having to re-enter their card information every time. By storing their credit card in their Aadvantage account, users can easily manage and track their transactions, making it a convenient option for frequent travelers and loyal customers.

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  • 9. 

    What would you advise if a passenger need guidance on AA vacations?

    • A.

      Advice that we as AWS serve only aa.com sites and refer them to AAcom customer Service

    • B.

      Guide the passenger on the page until the transaction is finished

    • C.

      Transfer call to Reservations

    • D.

      Transfer call to a Team Leader

    Correct Answer
    A. Advice that we as AWS serve only aa.com sites and refer them to AAcom customer Service
    Explanation
    The correct answer is to advise the passenger that AWS serves only aa.com sites and to refer them to AAcom customer service. This is the appropriate course of action because AWS is responsible for serving aa.com sites and does not handle AA vacations. By referring the passenger to AAcom customer service, they will be able to receive the necessary guidance and assistance regarding AA vacations.

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  • 10. 

    What is AWTS

    • A.

      Its a Manila based team that assist passengers on AA.com for US English

    • B.

      Its a misspelled for WHATS!

    • C.

      Its a new soda

    • D.

      Stands for: Awaiting Window to Server

    Correct Answer
    A. Its a Manila based team that assist passengers on AA.com for US English
    Explanation
    AWTS stands for "American Airlines Web Technical Support." It is a Manila based team that assists passengers on AA.com for US English. They provide technical support and assistance to passengers using the American Airlines website.

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  • 11. 

    What is SPAM?

    • A.

      Its a canned HAM

    • B.

      Its the use of electronic messaging systems that send unsolicited messages, especially advertising

    • C.

      Its a new sandwich

    • D.

      Its a virus

    Correct Answer
    B. Its the use of electronic messaging systems that send unsolicited messages, especially advertising
    Explanation
    SPAM refers to the use of electronic messaging systems to send unsolicited messages, particularly advertising. This term commonly applies to unwanted emails, but can also include unsolicited text messages or social media messages. SPAM is often seen as a nuisance and can clutter inboxes or disrupt communication channels. It is important to have effective spam filters and to be cautious when sharing personal information online to avoid receiving spam messages.

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  • 12. 

    Which are the two departments that assist passengers on AA.com?

    • A.

      AWS

    • B.

      WASS

    • C.

      AWTS

    • D.

      TSSS

    Correct Answer(s)
    A. AWS
    C. AWTS
    Explanation
    The correct answer is AWS and AWTS. These two departments assist passengers on AA.com.

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  • 13. 

    Can I book a reservation for an infant with a seat with an adult?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Yes, it is possible to book a reservation for an infant with a seat alongside an adult. This means that the infant will have their own seat on the flight, rather than being held on the lap of the adult. This option is often available for parents who prefer the added safety and comfort of having a separate seat for their infant.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 14, 2015
    Quiz Created by
    Al.chacaltana

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