AWS Training Quiz 1

13 Questions | Total Attempts: 150

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AWS Training Quiz 1

Questions and Answers
  • 1. 
    Which address should be advised to the passenger when need to log on AA.com?
    • A. 

      Https://www.aa.com

    • B. 

      Www.aa.com

    • C. 

      Aa.com

    • D. 

      Http://aa.com

  • 2. 
    Select the correct option:For AA.com - What does it means Country of Residence?
    • A. 

      The country stated on your Residence Card

    • B. 

      The country where you are living right now.

    • C. 

      The Country of Residence must match your credit card country of issue

    • D. 

      The Country you would want to be repatriated to in the event of a medical emergency.

  • 3. 
    A [Blank] PNR is a PNR created by AA.com while passengers are assigning seats. If PNR is not set on Hold  system sets a 15 minutes Time Limit.
  • 4. 
    AA.com allows you to search flights on the following options:
    • A. 

      Economy and No restrictions

    • B. 

      Instant Purchase and Hold

    • C. 

      Price and Schedule and Schedule

    • D. 

      Schedule and Cheap Prices

  • 5. 
    Which are browsers that have AA.com compatibility on Mac?
    • A. 

      Internet Explorer, Firefox, Android

    • B. 

      UC Browser, Dolphin, Safari, Internet Explorer

    • C. 

      Safari , Google Chrome, Firefox

    • D. 

      Maxthon, Morcilla, Internet Crusader

  • 6. 
    Select the right options for this term:Which are A.W.S functions?
    • A. 

      Assist customers experiencing problems while booking on the website

    • B. 

      Provide waivers to passengers online every time they ask for them without ask.

    • C. 

      Guide customers trying to locate specific information on the website

    • D. 

      Follow customers requiring assistance and guidance to complete a transaction on-line.

  • 7. 
    What is AA - Kana?
    • A. 

      Kana are syllabic Japanese scripts, a part of the Japanese writing system

    • B. 

      Its a nice given name

    • C. 

      Its a spanish word for "grey hair"

    • D. 

      Its the American Airline customer experience email system.

  • 8. 
    AA.com lets you store your credit card in your Aadvantage account for future purchases?
    • A. 

      True

    • B. 

      False

  • 9. 
    What would you advise if a passenger need guidance on AA vacations?
    • A. 

      Advice that we as AWS serve only aa.com sites and refer them to AAcom customer Service

    • B. 

      Guide the passenger on the page until the transaction is finished

    • C. 

      Transfer call to Reservations

    • D. 

      Transfer call to a Team Leader

  • 10. 
    What is AWTS
    • A. 

      Its a Manila based team that assist passengers on AA.com for US English

    • B. 

      Its a misspelled for WHATS!

    • C. 

      Its a new soda

    • D. 

      Stands for: Awaiting Window to Server

  • 11. 
    What is SPAM?
    • A. 

      Its a canned HAM

    • B. 

      Its the use of electronic messaging systems that send unsolicited messages, especially advertising

    • C. 

      Its a new sandwich

    • D. 

      Its a virus

  • 12. 
    Which are the two departments that assist passengers on AA.com?
    • A. 

      AWS

    • B. 

      WASS

    • C. 

      AWTS

    • D. 

      TSSS

  • 13. 
    Can I book a reservation for an infant with a seat with an adult?
    • A. 

      True

    • B. 

      False

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