AWS Training Quiz 1

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| By Al.chacaltana

Al.chacaltana

Community Contributor

Quizzes Created: 1 | Total Attempts: 188

| Attempts: 188

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1/13 Questions

AA.com lets you store your credit card in your Aadvantage account for future purchases?
- True
- False

About This Quiz

AWS Training Quiz 1 assesses knowledge on using AA. Com for travel bookings. It covers logging in, understanding terms like 'Country of Residence', handling virtual PNRs, browser compatibility on Mac, and customer assistance on the website.

2.

Which address should be advised to the passenger when need to log on AA.com?
- Https://www.aa.com
- Www.aa.com
- Aa.com
- Http://aa.com
Correct Answer

A. Https://www.aa.com

Explanation

Remember that on HTTPS the letter "S" states for Security!

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3.

Which are browsers that have AA.com compatibility on Mac?
- Internet Explorer, Firefox, Android
- UC Browser, Dolphin, Safari, Internet Explorer
- Safari , Google Chrome, Firefox
- Maxthon, Morcilla, Internet Crusader
Correct Answer

A. Safari , Google Chrome, Firefox

Explanation

Please click on this link to see more info! http://www.aa.com/i18n/footer/browserRequirements.jsp?anchorEvent=false&from=footer

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4.

What is AA - Kana?
- Kana are syllabic Japanese scripts, a part of the Japanese writing system
- Its a nice given name
- Its a spanish word for "grey hair"
- Its the American Airline customer experience email system.
Correct Answer

A. Its the American Airline customer experience email system.

Explanation

The correct answer is "Its the American Airline customer experience email system." This is indicated by the fact that the other options do not align with the given question, which asks specifically about "AA - Kana." Additionally, the mention of "American Airline customer experience email system" suggests that AA - Kana is a specific system or service related to American Airlines.

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5.

Can I book a reservation for an infant with a seat with an adult?
- True
- False
Correct Answer

A. True

Explanation

Yes, it is possible to book a reservation for an infant with a seat alongside an adult. This means that the infant will have their own seat on the flight, rather than being held on the lap of the adult. This option is often available for parents who prefer the added safety and comfort of having a separate seat for their infant.

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6.

Which are the two departments that assist passengers on AA.com?
- AWS
- WASS
- AWTS
- TSSS
Correct Answer(s)

A. AWS
A. AWTS

Explanation

The correct answer is AWS and AWTS. These two departments assist passengers on AA.com.

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7.

What is AWTS
- Its a Manila based team that assist passengers on AA.com for US English
- Its a misspelled for WHATS!
- Its a new soda
- Stands for: Awaiting Window to Server
Correct Answer

A. Its a Manila based team that assist passengers on AA.com for US English

Explanation

AWTS stands for "American Airlines Web Technical Support." It is a Manila based team that assists passengers on AA.com for US English. They provide technical support and assistance to passengers using the American Airlines website.

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8.

What would you advise if a passenger need guidance on AA vacations?
- Advice that we as AWS serve only aa.com sites and refer them to AAcom customer Service
- Guide the passenger on the page until the transaction is finished
- Transfer call to Reservations
- Transfer call to a Team Leader
Correct Answer

A. Advice that we as AWS serve only aa.com sites and refer them to AAcom customer Service

Explanation

The correct answer is to advise the passenger that AWS serves only aa.com sites and to refer them to AAcom customer service. This is the appropriate course of action because AWS is responsible for serving aa.com sites and does not handle AA vacations. By referring the passenger to AAcom customer service, they will be able to receive the necessary guidance and assistance regarding AA vacations.

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9.

What is SPAM?
- Its a canned HAM
- Its the use of electronic messaging systems that send unsolicited messages, especially advertising
- Its a new sandwich
- Its a virus
Correct Answer

A. Its the use of electronic messaging systems that send unsolicited messages, especially advertising

Explanation

SPAM refers to the use of electronic messaging systems to send unsolicited messages, particularly advertising. This term commonly applies to unwanted emails, but can also include unsolicited text messages or social media messages. SPAM is often seen as a nuisance and can clutter inboxes or disrupt communication channels. It is important to have effective spam filters and to be cautious when sharing personal information online to avoid receiving spam messages.

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10.

AA.com allows you to search flights on the following options:
- Economy and No restrictions
- Instant Purchase and Hold
- Price and Schedule and Schedule
- Schedule and Cheap Prices
Correct Answer

A. Price and Schedule and Schedule

Explanation

AA.com allows users to search flights based on the criteria of price and schedule. This means that users can search for flights that fit their budget and also align with their preferred departure and arrival times. By selecting these options, users can find flights that offer a balance between affordability and convenience.

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11.

Select the correct option:For AA.com - What does it means Country of Residence?
- The country stated on your Residence Card
- The country where you are living right now.
- The Country of Residence must match your credit card country of issue
- The Country you would want to be repatriated to in the event of a medical emergency.
Correct Answer

A. The Country of Residence must match your credit card country of issue

Explanation

Check this link for more info: https://www.aa.com/i18n/utility/FAQs/reservations-tickets.jsp#payment

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12.

A ________ PNR is a PNR created by AA.com while passengers are assigning seats. If PNR is not set on Hold system sets a 15 minutes Time Limit.

Correct Answer
Virtual Hold

Explanation
A Virtual Hold PNR is a PNR that is created by AA.com while passengers are assigning seats. If the PNR is not set on Hold, the system sets a 15-minute time limit.

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13.

Select the right options for this term:Which are A.W.S functions?
- Assist customers experiencing problems while booking on the website
- Provide waivers to passengers online every time they ask for them without ask.
- Guide customers trying to locate specific information on the website
- Follow customers requiring assistance and guidance to complete a transaction on-line.
Correct Answer(s)

A. Assist customers experiencing problems while booking on the website
A. Guide customers trying to locate specific information on the website
A. Follow customers requiring assistance and guidance to complete a transaction on-line.

Explanation

Open MCLA AWS PROCEDURES under the "Call Handling Overview"

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