AWS Training Quiz 1

AA.com allows users to store their credit card information in their Aadvantage account for future purchases. This feature provides convenience and ease of use for customers, as they can securely save their payment details and quickly make purchases without having to re-enter their card information every time. By storing their credit card in their Aadvantage account, users can easily manage and track their transactions, making it a convenient option for frequent travelers and loyal customers.

Please click on this link to see more info! http://www.aa.com/i18n/footer/browserRequirements.jsp?anchorEvent=false&from=footer

Remember that on HTTPS the letter "S" states for Security!

The correct answer is "Its the American Airline customer experience email system." This is indicated by the fact that the other options do not align with the given question, which asks specifically about "AA - Kana." Additionally, the mention of "American Airline customer experience email system" suggests that AA - Kana is a specific system or service related to American Airlines.

Yes, it is possible to book a reservation for an infant with a seat alongside an adult. This means that the infant will have their own seat on the flight, rather than being held on the lap of the adult. This option is often available for parents who prefer the added safety and comfort of having a separate seat for their infant.

The correct answer is AWS and AWTS. These two departments assist passengers on AA.com.

AWTS stands for "American Airlines Web Technical Support." It is a Manila based team that assists passengers on AA.com for US English. They provide technical support and assistance to passengers using the American Airlines website.

The correct answer is to advise the passenger that AWS serves only aa.com sites and to refer them to AAcom customer service. This is the appropriate course of action because AWS is responsible for serving aa.com sites and does not handle AA vacations. By referring the passenger to AAcom customer service, they will be able to receive the necessary guidance and assistance regarding AA vacations.

SPAM refers to the use of electronic messaging systems to send unsolicited messages, particularly advertising. This term commonly applies to unwanted emails, but can also include unsolicited text messages or social media messages. SPAM is often seen as a nuisance and can clutter inboxes or disrupt communication channels. It is important to have effective spam filters and to be cautious when sharing personal information online to avoid receiving spam messages.

AA.com allows users to search flights based on the criteria of price and schedule. This means that users can search for flights that fit their budget and also align with their preferred departure and arrival times. By selecting these options, users can find flights that offer a balance between affordability and convenience.

Check this link for more info: https://www.aa.com/i18n/utility/FAQs/reservations-tickets.jsp#payment

A Virtual Hold PNR is a PNR that is created by AA.com while passengers are assigning seats. If the PNR is not set on Hold, the system sets a 15-minute time limit.

Open MCLA AWS PROCEDURES under the "Call Handling Overview"