AWS Training Quiz 1

13 Questions | By Al.chacaltana | Last updated: Dec 14, 2015 | Total Attempts: 150

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Questions and Answers

1.

Which address should be advised to the passenger when need to log on AA.com?
- A.
  
  Https://www.aa.com
- B.
  
  Www.aa.com
- C.
  
  Aa.com
- D.
  
  Http://aa.com
2.

Select the correct option:For AA.com - What does it means Country of Residence?
- A.
  
  The country stated on your Residence Card
- B.
  
  The country where you are living right now.
- C.
  
  The Country of Residence must match your credit card country of issue
- D.
  
  The Country you would want to be repatriated to in the event of a medical emergency.
3.

A [Blank] PNR is a PNR created by AA.com while passengers are assigning seats. If PNR is not set on Hold system sets a 15 minutes Time Limit.
4.

AA.com allows you to search flights on the following options:
- A.
  
  Economy and No restrictions
- B.
  
  Instant Purchase and Hold
- C.
  
  Price and Schedule and Schedule
- D.
  
  Schedule and Cheap Prices
5.

Which are browsers that have AA.com compatibility on Mac?
- A.
  
  Internet Explorer, Firefox, Android
- B.
  
  UC Browser, Dolphin, Safari, Internet Explorer
- C.
  
  Safari , Google Chrome, Firefox
- D.
  
  Maxthon, Morcilla, Internet Crusader
6.

Select the right options for this term:Which are A.W.S functions?
- A.
  
  Assist customers experiencing problems while booking on the website
- B.
  
  Provide waivers to passengers online every time they ask for them without ask.
- C.
  
  Guide customers trying to locate specific information on the website
- D.
  
  Follow customers requiring assistance and guidance to complete a transaction on-line.
7.

What is AA - Kana?
- A.
  
  Kana are syllabic Japanese scripts, a part of the Japanese writing system
- B.
  
  Its a nice given name
- C.
  
  Its a spanish word for "grey hair"
- D.
  
  Its the American Airline customer experience email system.
8.

AA.com lets you store your credit card in your Aadvantage account for future purchases?
- A.
  
  True
- B.
  
  False
9.

What would you advise if a passenger need guidance on AA vacations?
- A.
  
  Advice that we as AWS serve only aa.com sites and refer them to AAcom customer Service
- B.
  
  Guide the passenger on the page until the transaction is finished
- C.
  
  Transfer call to Reservations
- D.
  
  Transfer call to a Team Leader
10.

What is AWTS
- A.
  
  Its a Manila based team that assist passengers on AA.com for US English
- B.
  
  Its a misspelled for WHATS!
- C.
  
  Its a new soda
- D.
  
  Stands for: Awaiting Window to Server
11.

What is SPAM?
- A.
  
  Its a canned HAM
- B.
  
  Its the use of electronic messaging systems that send unsolicited messages, especially advertising
- C.
  
  Its a new sandwich
- D.
  
  Its a virus
12.

Which are the two departments that assist passengers on AA.com?
- A.
  
  AWS
- B.
  
  WASS
- C.
  
  AWTS
- D.
  
  TSSS
13.

Can I book a reservation for an infant with a seat with an adult?
- A.
  
  True
- B.
  
  False