Policies And Procedures Quiz
(125).jpg "Policies And Procedures Quiz - Quiz")
There are some true or false questions, multiple choice , multiple answer questions and essay questions.
Please read each question carefully and provide me with your best answer/s.
Feel free to leave comments in the last question if any of the questions are not clear enough to you. .
- 1.
What is the purpose of the policies and procedures
- A.
To make our lives miserable
- B.
To add more complexity to it
- C.
To help us act and behave professionally with each other, with customers and the environment
- D.
To add more formality and shape to work place
Correct Answer
C. To help us act and behave professionally with each other, with customers and the environmentExplanation
Policies and procedures are put in place to establish guidelines and standards for behavior and actions within an organization. They provide a framework for employees to act professionally and ethically, ensuring consistency and accountability. These guidelines help create a respectful and harmonious work environment, promote positive interactions with customers, and encourage responsible behavior towards the environment. By adhering to policies and procedures, individuals can maintain professionalism, integrity, and efficiency in their interactions and contribute to the overall success of the organization.Rate this question:
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- 2.
Why do you need to come prepared to work?
- A.
Mainly to excel at work performance and to lower the risk of security, health, safety issues
- B.
Just to show my manager that I am a good worker
- C.
It is a must and my manager will check on me
- D.
Does not make any difference if I prepare myself or not
Correct Answer
A. Mainly to excel at work performance and to lower the risk of security, health, safety issuesExplanation
Coming prepared to work is important mainly because it allows individuals to excel in their job performance. When an individual is prepared, they are more likely to meet deadlines, complete tasks efficiently, and produce high-quality work. Additionally, being prepared helps to lower the risk of security, health, and safety issues in the workplace. By being knowledgeable and prepared, employees can prevent accidents, handle emergencies effectively, and ensure the overall well-being of themselves and their colleagues. Simply showing the manager that one is a good worker or believing that preparation does not make a difference is not sufficient reasons to prioritize being prepared for work.Rate this question:
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- 3.
Why Do I need to pay for stuff other than Coffee and Tea at work?
- A.
I am not sure why! but I guess I am required to pay for stuff
- B.
I guess my manager is greedy!
- C.
My manager is paying for it, all he wants is to be responsible person and pay whenever I think is ok to
- D.
May manager pays for it, and he wants me to get 40% discount and print the receipt for him
Correct Answer
D. May manager pays for it, and he wants me to get 40% discount and print the receipt for himExplanation
The correct answer suggests that the manager pays for the additional expenses, but expects the person to get a 40% discount and provide the receipt. This implies that the manager wants to track and verify the expenses, possibly for budgeting or reimbursement purposes.Rate this question:
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- 4.
Is it mandatory to follow the policies and procedures?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
It is mandatory to follow the policies and procedures because they provide guidelines and instructions on how to conduct tasks and activities in a consistent and efficient manner. By adhering to these policies and procedures, individuals ensure compliance with legal and regulatory requirements, maintain consistency in work practices, promote accountability, and minimize risks. Failure to follow the policies and procedures can lead to disciplinary action, legal consequences, and negative impacts on the organization's reputation and performance.Rate this question:
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- 5.
Select all the possible answers applicable to Safety standards
- A.
Use Milk crate/s when you are climbing
- B.
Wear slip free shoes
- C.
Use the step ladder and make sure is opened appropriately
- D.
Wear protective equipments when you slice fruits and veggies
Correct Answer(s)
B. Wear slip free shoes
C. Use the step ladder and make sure is opened appropriately
D. Wear protective equipments when you slice fruits and veggiesExplanation
The correct answers for Safety standards are wear slip-free shoes, use the step ladder and make sure it is opened appropriately, and wear protective equipment when slicing fruits and veggies. These answers address different aspects of safety in various situations. Wearing slip-free shoes helps prevent accidents caused by slipping or tripping. Using a step ladder properly ensures stability and reduces the risk of falling. Wearing protective equipment when slicing fruits and veggies protects against potential injuries from sharp objects. These measures promote safety and minimize the chances of accidents or harm.Rate this question:
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- 6.
Check all applicable Safety Procedures:
- A.
Be careful when you count money; do not count money in front of the customers
- B.
Wet floors are ok to keep
- C.
You are to pay close attention when you handle hot dispensing water
- D.
It is better to keep my attention on the dispensing hot water while it is pouring inside the cup
Correct Answer(s)
C. You are to pay close attention when you handle hot dispensing water
D. It is better to keep my attention on the dispensing hot water while it is pouring inside the cupExplanation
The correct answer is "You are to pay close attention when you handle hot dispensing water, It is better to keep my attention on the dispensing hot water while it is pouring inside the cup." This answer is correct because it highlights the importance of paying attention when handling hot water to prevent accidents or injuries. It emphasizes the need to focus on the task at hand and not get distracted while pouring hot water into a cup. This safety procedure ensures the well-being of both the employee and the customers.Rate this question:
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- 7.
Please choose all the wrong answers about safety procedures:
- A.
My friend and I are ok to keep the floor wet because we are careful
- B.
I did not feel like taking the paper away from the floor, I just warned my team mate about it
- C.
My manager was not at work, so I decided to wear my flip flop to work
- D.
My manager is not at work the next day, I decided to party hard the night before
Correct Answer(s)
A. My friend and I are ok to keep the floor wet because we are careful
B. I did not feel like taking the paper away from the floor, I just warned my team mate about it
C. My manager was not at work, so I decided to wear my flip flop to work
D. My manager is not at work the next day, I decided to party hard the night beforeExplanation
The given answer is incorrect because it includes all the wrong answers about safety procedures. Keeping the floor wet without taking necessary precautions, not removing hazards like paper from the floor, wearing inappropriate footwear, and engaging in activities that can impair judgment and performance are all violations of safety procedures. These actions can lead to accidents, injuries, and compromised safety in the workplace.Rate this question:
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- 8.
Safety policy is always more important than health policies
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
This statement is not universally true. While safety policies are indeed crucial in ensuring the well-being of individuals in various settings, health policies are equally important. Health policies encompass a wide range of measures aimed at promoting and protecting the health of individuals, such as access to healthcare services, disease prevention, and public health interventions. Both safety and health policies are essential and should be given equal consideration and importance.Rate this question:
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- 9.
Why do I have to count cash away from people?
- A.
No need to hide cash, it is not a security concern
- B.
You need to worry about nothing, the security office in front of the shop, so feel free
- C.
You need to hide the cash away from people because you could increase the likelihood of a robbery
Correct Answer
C. You need to hide the cash away from people because you could increase the likelihood of a robberyExplanation
Counting cash away from people is necessary to prevent potential robberies. Keeping cash hidden from view reduces the likelihood of someone targeting you or the establishment for theft. When cash is openly counted in front of others, it can attract unwanted attention and make you more vulnerable to criminal activity. Therefore, it is important to hide cash away from people to ensure your safety and minimize the risk of a robbery.Rate this question:
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- 10.
What are the very important points when you considering Health procedures?
- A.
Keeping the sink area clear
- B.
Have adequate paper towel and soap supplies in each sink station
- C.
Hot water tap works
- D.
All refrigeration units are working fine
Correct Answer(s)
A. Keeping the sink area clear
B. Have adequate paper towel and soap supplies in each sink station
C. Hot water tap works
D. All refrigeration units are working fineExplanation
The given points are important when considering health procedures because they ensure cleanliness and hygiene. Keeping the sink area clear prevents the accumulation of dirt and bacteria. Having adequate paper towel and soap supplies in each sink station promotes hand hygiene. The hot water tap working ensures proper handwashing with warm water. Lastly, all refrigeration units working fine ensures that food and other perishable items are stored at the correct temperature, preventing the growth of harmful bacteria.Rate this question:
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- 11.
Choose the best answer about the right fridge temprature range or the (safety zone)
- A.
From -1 to + 4 degrees celsius
- B.
From 0 to 4 degrees celsius
- C.
From 1 to 5 degree celsius
- D.
From 1 to 4 degree celsius
Correct Answer
B. From 0 to 4 degrees celsiusExplanation
The correct answer is from 0 to 4 degrees Celsius. This temperature range is considered the "safety zone" for fridge temperature because it helps to slow down the growth of bacteria and prevent food spoilage. Temperatures below 0 degrees Celsius can cause food to freeze, while temperatures above 4 degrees Celsius can allow bacteria to multiply rapidly, increasing the risk of foodborne illnesses. Therefore, maintaining the fridge temperature within the range of 0 to 4 degrees Celsius is crucial for food safety.Rate this question:
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- 12.
Check product quality such as pastry every when?
- A.
Just when you open the shop
- B.
Just when you close the shop
- C.
Just during the mid shift duties
- D.
At all times during open, close and during mid shift duties
Correct Answer
D. At all times during open, close and during mid shift dutiesExplanation
The correct answer is "At all times during open, close and during mid shift duties." This means that the product quality, specifically for pastries, should be checked consistently throughout the day, including when the shop is open, when it is closed, and during the mid shift duties. This ensures that the pastries are always of high quality and meet the standards expected by customers.Rate this question:
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- 13.
Choose all the applicable answers for Zero Tolerance:
- A.
Often Slacking at work ,often coming late , often leaving earlier , often taking longer breaks.
- B.
Often Gossiping during work
- C.
Discriminating other members
- D.
Not following health, security and safety procedures
- E.
Substance use of drugs and or alcohol
- F.
Using inappropriate language and behaviour
- G.
Using your Cell phone
Correct Answer(s)
A. Often Slacking at work ,often coming late , often leaving earlier , often taking longer breaks.
B. Often Gossiping during work
C. Discriminating other members
D. Not following health, security and safety procedures
E. Substance use of drugs and or alcohol
F. Using inappropriate language and behaviourExplanation
Zero Tolerance refers to a strict policy that does not tolerate any form of misconduct or violation of rules. The given answer includes various behaviors that are considered unacceptable in a professional setting. These behaviors include slacking at work, coming late, leaving earlier, taking longer breaks, gossiping during work, discriminating against other members, not following health, security, and safety procedures, substance use of drugs and/or alcohol, using inappropriate language and behavior, and using a cell phone. All of these behaviors are against the expected standards of professionalism and are not tolerated under a zero-tolerance policy.Rate this question:
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- 14.
Check the appropriate boxes that are relavent to Whistle blowing policies:
- A.
Criminal offenses, or other willful violations of federal, provincial or municipal law;
- B.
Zero Tolerance behaviours
- C.
Gross mismanagement of Coffee shop or public resources; and/or
- D.
Substantial and specific danger to the environment or public health, safety, or the environment.
- E.
Mishandling company's assets such as products, cash
- F.
Talk too much with customers
- G.
Sit at work due to sickness
Correct Answer(s)
A. Criminal offenses, or other willful violations of federal, provincial or municipal law;
B. Zero Tolerance behaviours
C. Gross mismanagement of Coffee shop or public resources; and/or
D. Substantial and specific danger to the environment or public health, safety, or the environment.
E. Mishandling company's assets such as products, cashExplanation
The relevant whistle blowing policies include reporting criminal offenses or other willful violations of federal, provincial or municipal law, zero tolerance behaviors, gross mismanagement of Coffee shop or public resources, and substantial and specific danger to the environment or public health, safety, or the environment. Mishandling company's assets such as products and cash is not mentioned as a relevant policy.Rate this question:
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- 15.
You are obligated to report to me immediately and without any exceptions the following things:
- A.
Any of the ZERO TOLERANCE Behaviours
- B.
Disobeying federal, provincial and municipal laws.
- C.
Employee’s Theft and or Vandalism
- D.
Employee wasting company’s resources, such as foods, drinks, breaks ( extras)
- E.
Disobeying the safety, health, security procedures.
- F.
Customer theft, or break ins
- G.
Some things went missing
- H.
Electricity shut down.
- I.
Hazards, such as; – Sharp edges– Broken equipments– Leaky things
- J.
Things that are abnormal happening at work.
- K.
Burning smell
- L.
Cracks….on the walls, shelves, hinges
- M.
Finding smoke
- N.
One or many equipment are down.
- O.
Injury at work
- P.
Government inspector Fedral, Provincial or Municipal government.
- Q.
One customers comes with a scooter
- R.
Loose the store’s Key
- S.
Security cameras are not working.
- T.
Security agent ask about something
Correct Answer(s)
A. Any of the ZERO TOLERANCE Behaviours
B. Disobeying federal, provincial and municipal laws.
C. Employee’s Theft and or Vandalism
D. Employee wasting company’s resources, such as foods, drinks, breaks ( extras)
E. Disobeying the safety, health, security procedures.
F. Customer theft, or break ins
G. Some things went missing
H. Electricity shut down.
I. Hazards, such as; – Sharp edges– Broken equipments– Leaky things
J. Things that are abnormal happening at work.
K. Burning smell
L. Cracks….on the walls, shelves, hinges
M. Finding smoke
N. One or many equipment are down.
O. Injury at work
P. Government inspector Fedral, Provincial or Municipal government.
R. Loose the store’s Key
S. Security cameras are not working.Explanation
The given answer includes a list of various incidents or situations that an employee is obligated to report immediately and without any exceptions. These include zero tolerance behaviors, disobeying laws, employee theft and vandalism, wasting company resources, disobeying safety procedures, customer theft or break-ins, missing items, electricity shut down, hazards, abnormal happenings at work, burning smell, cracks or damage to walls and shelves, finding smoke, equipment failure, work-related injuries, government inspections, losing the store's key, and malfunctioning security cameras.Rate this question:
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Current Version
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Mar 22, 2023Quiz Edited by
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Jul 16, 2017Quiz Created by
GOPAMS
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