Information Assistance And Referral Training! Trivia Quiz

8 Questions | Attempts: 195
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  • 1/8 Questions

    A student approaches you and asks if you can proofread an essay. What should you do?

    • Proofread it
    • Refer to the librarian on-call
    • Refer to a subject librarian
    • Refer to the Writing Center
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About This Quiz

This quiz is intended for those who have completed both parts of the Information Assistance & Referral Training Guide. After answering each question, you will have a chance to see the correct answer as well as its explanation. Please take the time to read each explanation as you continue. At the end of the quiz, you will have a chance to share your thoughts about the training guides and quiz.

Training Quizzes & Trivia

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  • 2. 

    You ask the student a second follow-up question, and learn that the student is researching Nikola Tesla for an engineering report. How should you proceed?

    • Refer to the librarian on-call

    • Refer to the subject librarian, if available

    Correct Answer
    A. Refer to the subject librarian, if available
    Explanation
    After asking several follow-up questions, you determine that the student is researching in a specific subject. At this point, you should refer to the subject librarian. If the subject librarian is not available, give the patron that subject librarian's business card, then refer to the librarian on-call.

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  • 3. 

    Before referring a question to a librarian, you should always let the librarian know first that someone needs assistance.

    • True

    • False

    Correct Answer
    A. True
  • 4. 

    How many copies of the book The Demolished Man, by Alfred Bester, does the library own?

    • 0

    • 1

    • 2

    • 3

    Correct Answer
    A. 2
    Explanation
    If you search in the catalog for "The Demolished Man" (without quotation marks), you'll see in the search results under "Books & Media" that we have two copies. They're both on the fourth floor, but one is in the call number range PR (English literature) and the other is in the range PS (American Literature).

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  • 5. 

    A student asks you, "Where are the encyclopedias?" What is the best response to this question?

    • The Reference Collection is on the 2nd floor

    • Ask a follow-up question

    • Refer to the librarian on-call

    • Refer to a subject librarian

    Correct Answer
    A. Ask a follow-up question
    Explanation
    While all these answers are acceptable, the best course of action is Answer 2) "Ask a follow-up question."

    "What kind of information are you looking for?" would be a good question to ask if to determine if the student needs more assistance with a "known item" question or with a question that could be referred to a librarian.

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  • 6. 

    A student wants to request the article "The Regional Greenhouse Gas Initiative," which library delivery service would you suggest?

    • EZ-Borrow

    • Interlibrary Loan

    Correct Answer
    A. Interlibrary Loan
    Explanation
    Interlibrary loan, "ILL," or "ILLiad" allows you to request electronic copies of articles from remote storage on-campus and from other library collections across the globe. You can also use ILL for books if they are not available through EZ-Borrow. The E-ZBorrow service allows you to borrow books from other academic libraries in the tri-State area and has an average turnaround of 4-5 days.

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  • 7. 

    You ask a follow-up question to the student who wanted to know the location of encyclopedias in the library. You learn that the student is looking for the Complete Dictionary of Scientific Biography specifically. What should you do?

    • Look up the "known item" in the catalog

    • Ask a follow-up question

    • Refer to the librarian on-call

    • Refer to a subject librarian

    Correct Answer
    A. Ask a follow-up question
    Explanation
    You could certainly look the "known item" up in the catalog, but you could ask the patron another follow-up question such as "Is this for a paper or assignment?" or "Is there anything else you'd like to know about this topic?" Questions like these will help you determine if this is a larger question that needs a referral, or if the patron just needs that specific book.

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  • 8. 

    Thanks for taking the Information Assistance & Referral Training Quiz!Please take a moment to share any feedback you may have about the training guide and quiz.***On the following page and in your inbox, you will receive a certificate that proves you have completed your training. Please retain a copy of your certificate so you can turn it in to your Access Services Training Supervisor.***

Quiz Review Timeline (Updated): Mar 20, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 03, 2015
    Quiz Created by
    Catherine Halcomb
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