Information Assistance And Referral Training! Trivia Quiz

1.

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2.

A student asks you, "Where are the encyclopedias?" What is the best response to this question?

A.

The Reference Collection is on the 2nd floor
B.

Ask a follow-up question
C.

Refer to the librarian on-call
D.

Refer to a subject librarian

Correct Answer
B. Ask a follow-up question

Explanation
While all these answers are acceptable, the best course of action is Answer 2) "Ask a follow-up question."

"What kind of information are you looking for?" would be a good question to ask if to determine if the student needs more assistance with a "known item" question or with a question that could be referred to a librarian.

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3.

Before referring a question to a librarian, you should always let the librarian know first that someone needs assistance.

A.

True
B.

False

Correct Answer
A. True

4.

How many copies of the book The Demolished Man, by Alfred Bester, does the library own?

A.

0
B.

1
C.

2
D.

3

Correct Answer
C. 2

Explanation
If you search in the catalog for "The Demolished Man" (without quotation marks), you'll see in the search results under "Books & Media" that we have two copies. They're both on the fourth floor, but one is in the call number range PR (English literature) and the other is in the range PS (American Literature).

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5.

A student wants to request the article "The Regional Greenhouse Gas Initiative," which library delivery service would you suggest?

A.

EZ-Borrow
B.

Interlibrary Loan

Correct Answer
B. Interlibrary Loan

Explanation
Interlibrary loan, "ILL," or "ILLiad" allows you to request electronic copies of articles from remote storage on-campus and from other library collections across the globe. You can also use ILL for books if they are not available through EZ-Borrow. The E-ZBorrow service allows you to borrow books from other academic libraries in the tri-State area and has an average turnaround of 4-5 days.

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6.

You ask a follow-up question to the student who wanted to know the location of encyclopedias in the library. You learn that the student is looking for the Complete Dictionary of Scientific Biography specifically. What should you do?

A.

Look up the "known item" in the catalog
B.

Ask a follow-up question
C.

Refer to the librarian on-call
D.

Refer to a subject librarian

Correct Answer
B. Ask a follow-up question

Explanation
You could certainly look the "known item" up in the catalog, but you could ask the patron another follow-up question such as "Is this for a paper or assignment?" or "Is there anything else you'd like to know about this topic?" Questions like these will help you determine if this is a larger question that needs a referral, or if the patron just needs that specific book.

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7.

You ask the student a second follow-up question, and learn that the student is researching Nikola Tesla for an engineering report. How should you proceed?

A.

Refer to the librarian on-call
B.

Refer to the subject librarian, if available

Correct Answer
B. Refer to the subject librarian, if available

Explanation
After asking several follow-up questions, you determine that the student is researching in a specific subject. At this point, you should refer to the subject librarian. If the subject librarian is not available, give the patron that subject librarian's business card, then refer to the librarian on-call.

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8.

A student approaches you and asks if you can proofread an essay. What should you do?

A.

Proofread it
B.

Refer to the librarian on-call
C.

Refer to a subject librarian
D.

Refer to the Writing Center

Correct Answer
D. Refer to the Writing Center

Explanation
The Learning Commons is located on the second floor of the library. It hosts the Research Center (the offices of the subject librarians), Learning Support Services, the Math Learning Resource Center, and the Writing Center. The Learning Commons also houses presentation rooms, the print Reference Collection, and various study spaces.

While librarians defer requests to proofread papers to the Writing Center, they will assist students with citations in the American Psychological Association (APA), Modern Language Association (MLA), and Chicago styles.

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