Information Assistance And Referral Training! Trivia Quiz

1. A student approaches you and asks if you can proofread an essay. What should you do?

Proofread it

Refer to the librarian on-call

Refer to a subject librarian

Refer to the Writing Center

The Learning Commons is located on the second floor of the library. It hosts the Research Center (the offices of the subject librarians), Learning Support Services, the Math Learning Resource Center, and the Writing Center. The Learning Commons also houses presentation rooms, the print Reference Collection, and various study spaces.

While librarians defer requests to proofread papers to the Writing Center, they will assist students with citations in the American Psychological Association (APA), Modern Language Association (MLA), and Chicago styles.

Explanation

The Learning Commons is located on the second floor of the library. It hosts the Research Center (the offices of the subject librarians), Learning Support Services, the Math Learning Resource Center, and the Writing Center. The Learning Commons also houses presentation rooms, the print Reference Collection, and various study spaces.

While librarians defer requests to proofread papers to the Writing Center, they will assist students with citations in the American Psychological Association (APA), Modern Language Association (MLA), and Chicago styles.

2. You ask the student a second follow-up question, and learn that the student is researching Nikola Tesla for an engineering report. How should you proceed?

Refer to the librarian on-call

Refer to the subject librarian, if available

After asking several follow-up questions, you determine that the student is researching in a specific subject. At this point, you should refer to the subject librarian. If the subject librarian is not available, give the patron that subject librarian's business card, then refer to the librarian on-call.

Explanation

After asking several follow-up questions, you determine that the student is researching in a specific subject. At this point, you should refer to the subject librarian. If the subject librarian is not available, give the patron that subject librarian's business card, then refer to the librarian on-call.

3. Before referring a question to a librarian, you should always let the librarian know first that someone needs assistance.

True

False

4. How many copies of the book The Demolished Man, by Alfred Bester, does the library own?

0

1

2

3

If you search in the catalog for "The Demolished Man" (without quotation marks), you'll see in the search results under "Books & Media" that we have two copies. They're both on the fourth floor, but one is in the call number range PR (English literature) and the other is in the range PS (American Literature).

Explanation

If you search in the catalog for "The Demolished Man" (without quotation marks), you'll see in the search results under "Books & Media" that we have two copies. They're both on the fourth floor, but one is in the call number range PR (English literature) and the other is in the range PS (American Literature).

5. A student asks you, "Where are the encyclopedias?" What is the best response to this question?

The Reference Collection is on the 2nd floor

Ask a follow-up question

Refer to the librarian on-call

Refer to a subject librarian

While all these answers are acceptable, the best course of action is Answer 2) "Ask a follow-up question."

"What kind of information are you looking for?" would be a good question to ask if to determine if the student needs more assistance with a "known item" question or with a question that could be referred to a librarian.

Explanation

While all these answers are acceptable, the best course of action is Answer 2) "Ask a follow-up question."

"What kind of information are you looking for?" would be a good question to ask if to determine if the student needs more assistance with a "known item" question or with a question that could be referred to a librarian.

6. A student wants to request the article "The Regional Greenhouse Gas Initiative," which library delivery service would you suggest?

EZ-Borrow

Interlibrary Loan

Interlibrary loan, "ILL," or "ILLiad" allows you to request electronic copies of articles from remote storage on-campus and from other library collections across the globe. You can also use ILL for books if they are not available through EZ-Borrow. The E-ZBorrow service allows you to borrow books from other academic libraries in the tri-State area and has an average turnaround of 4-5 days.

Explanation

Interlibrary loan, "ILL," or "ILLiad" allows you to request electronic copies of articles from remote storage on-campus and from other library collections across the globe. You can also use ILL for books if they are not available through EZ-Borrow. The E-ZBorrow service allows you to borrow books from other academic libraries in the tri-State area and has an average turnaround of 4-5 days.

7. You ask a follow-up question to the student who wanted to know the location of encyclopedias in the library. You learn that the student is looking for the Complete Dictionary of Scientific Biography specifically. What should you do?

Look up the "known item" in the catalog

Ask a follow-up question

Refer to the librarian on-call

Refer to a subject librarian

You could certainly look the "known item" up in the catalog, but you could ask the patron another follow-up question such as "Is this for a paper or assignment?" or "Is there anything else you'd like to know about this topic?" Questions like these will help you determine if this is a larger question that needs a referral, or if the patron just needs that specific book.

Explanation

You could certainly look the "known item" up in the catalog, but you could ask the patron another follow-up question such as "Is this for a paper or assignment?" or "Is there anything else you'd like to know about this topic?" Questions like these will help you determine if this is a larger question that needs a referral, or if the patron just needs that specific book.