Information Assistance And Referral Training! Trivia Quiz
This quiz is intended for those who have completed both parts of the Information Assistance & Referral Training Guide. After answering each question, you will have a chance to see the correct answer as well as its explanation. Please take the time to read each explanation as you continue. At the end of the quiz, you will have a chance to share your thoughts about the training guides and quiz.
- 1.A student wants to request the article "The Regional Greenhouse Gas Initiative," which library delivery service would you suggest?
- A.
EZ-Borrow
- B.
Interlibrary Loan
- 2.How many copies of the book The Demolished Man, by Alfred Bester, does the library own?
- A.
0
- B.
1
- C.
2
- D.
3
- 3.A student approaches you and asks if you can proofread an essay. What should you do?
- A.
Proofread it
- B.
Refer to the librarian on-call
- C.
Refer to a subject librarian
- D.
Refer to the Writing Center
- 4.Before referring a question to a librarian, you should always let the librarian know first that someone needs assistance.
- A.
True
- B.
False
- 5.A student asks you, "Where are the encyclopedias?" What is the best response to this question?
- A.
The Reference Collection is on the 2nd floor
- B.
Ask a follow-up question
- C.
Refer to the librarian on-call
- D.
Refer to a subject librarian
- 6.You ask a follow-up question to the student who wanted to know the location of encyclopedias in the library. You learn that the student is looking for the Complete Dictionary of Scientific Biography specifically. What should you do?
- A.
Look up the "known item" in the catalog
- B.
Ask a follow-up question
- C.
Refer to the librarian on-call
- D.
Refer to a subject librarian
- 7.You ask the student a second follow-up question, and learn that the student is researching Nikola Tesla for an engineering report. How should you proceed?
- A.
Refer to the librarian on-call
- B.
Refer to the subject librarian, if available
- 8.Thanks for taking the Information Assistance & Referral Training Quiz!Please take a moment to share any feedback you may have about the training guide and quiz.***On the following page and in your inbox, you will receive a certificate that proves you have completed your training. Please retain a copy of your certificate so you can turn it in to your Access Services Training Supervisor.***
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