Truconnect Pop Quiz Week 1

6 Questions | By Gabrielacorado99 | Last updated: Oct 23, 2015 | Total Attempts: 74

TruConnect Pop Quiz / Week 1

Questions and Answers

1.

Only the account holder/spouse can be asked to verify the complete billing address
- A.
  
  True
- B.
  
  False
2.

We are currently able to order CDMA phone through be quick
- A.
  
  True
- B.
  
  False
3.

When we need to send a GSM replacement the first step to follow will be....
- A.
  
  Create a JIRA ticket
- B.
  
  Check BeQuick to see if there are replacements available
- C.
  
  Suspend the account before sending replacement
- D.
  
  Ask your SUP to create an escalation ticket to replace the phone
4.

If a customer requires a Lifeline renewal form we can order it through Jira, using the option “Customer Inquiry Form (CIF)”.
- A.
  
  True
- B.
  
  False
5.

If under the carrier information the status is "suspended" and on the account the status shows "active" you have to send a BeQuick issues form?
- A.
  
  True
- B.
  
  False
6.

What is the new branding of the calls?
- A.
  
  Thank you for calling TrueConnect, my name is (agent name) may I have the number associated with your account?
- B.
  
  Thank you for calling TrueConnect, my name is (agent name) how may I help you today?
- C.
  
  Thank you for calling may I have the number associated with your account?
- D.
  
  Thank you for calling how can I help you today?

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