Truconnect Pop Quiz Week 1
TruConnect Pop Quiz / Week 1
- 1.
Only the account holder/spouse can be asked to verify the complete billing address
- A.
True
- B.
False
Correct Answer
A. True -
- 2.
We are currently able to order CDMA phone through be quick
- A.
True
- B.
False
Correct Answer
B. False -
- 3.
If a customer requires a Lifeline renewal form we can order it through Jira, using the option “Customer Inquiry Form (CIF)”.
- A.
True
- B.
False
Correct Answer
B. False -
- 4.
If under the carrier information the status is "suspended" and on the account the status shows "active" you have to send a BeQuick issues form?
- A.
True
- B.
False
Correct Answer
A. True -
- 5.
What is the new branding of the calls?
- A.
Thank you for calling TrueConnect, my name is (agent name) may I have the number associated with your account?
- B.
Thank you for calling TrueConnect, my name is (agent name) how may I help you today?
- C.
Thank you for calling may I have the number associated with your account?
- D.
Thank you for calling how can I help you today?
Correct Answer
B. Thank you for calling TrueConnect, my name is (agent name) how may I help you today? -
- 6.
When we need to send a GSM replacement the first step to follow will be....
- A.
Create a JIRA ticket
- B.
Check BeQuick to see if there are replacements available
- C.
Suspend the account before sending replacement
- D.
Ask your SUP to create an escalation ticket to replace the phone
Correct Answer
B. Check BeQuick to see if there are replacements available -
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Current Version
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Mar 20, 2022Quiz Edited by
ProProfs Editorial Team -
Oct 08, 2015Quiz Created by
Gabrielacorado99
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