Truconnect Pop Quiz Week 1

1. When we need to send a GSM replacement the first step to follow will be....

Create a JIRA ticket

Check BeQuick to see if there are replacements available

Suspend the account before sending replacement

Ask your SUP to create an escalation ticket to replace the phone

2. We are currently able to order CDMA phone through be quick

True

False

3. If under the carrier information the status is "suspended" and on the account the status shows "active" you have to send a BeQuick issues form?

True

False

4. Only the account holder/spouse can be asked to verify the complete billing address

True

False

5. What is the new branding of the calls?

Thank you for calling TrueConnect, my name is (agent name) may I have the number associated with your account?

Thank you for calling TrueConnect, my name is (agent name) how may I help you today?

Thank you for calling may I have the number associated with your account?

Thank you for calling how can I help you today?

6. If a customer requires a Lifeline renewal form we can order it through Jira, using the option "Customer Inquiry Form (CIF)".

True

False