Truconnect Pop Quiz Week 1

6 Questions | Total Attempts: 74

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Truconnect Pop Quiz Week 1

TruConnect Pop Quiz / Week 1


Questions and Answers
  • 1. 
    Only the account holder/spouse can be asked to verify the complete billing address
    • A. 

      True

    • B. 

      False

  • 2. 
    We are currently able to order CDMA phone through be quick
    • A. 

      True

    • B. 

      False

  • 3. 
    When we need to send a GSM replacement the first step to follow will be....
    • A. 

      Create a JIRA ticket

    • B. 

      Check BeQuick to see if there are replacements available

    • C. 

      Suspend the account before sending replacement

    • D. 

      Ask your SUP to create an escalation ticket to replace the phone

  • 4. 
    If a customer requires a Lifeline renewal form we can order it through Jira, using the option “Customer Inquiry Form (CIF)”.
    • A. 

      True

    • B. 

      False

  • 5. 
    If under the carrier information the status is "suspended" and on the account the status shows "active" you have to send a BeQuick issues form? 
    • A. 

      True

    • B. 

      False

  • 6. 
    What is the new branding of the calls? 
    • A. 

      Thank you for calling TrueConnect, my name is (agent name) may I have the number associated with your account?

    • B. 

      Thank you for calling TrueConnect, my name is (agent name) how may I help you today?

    • C. 

      Thank you for calling may I have the number associated with your account?

    • D. 

      Thank you for calling how can I help you today?

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