Truconnect Pop Quiz Week 1

6 Questions | Attempts: 93
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  • 1/6 Questions

    When we need to send a GSM replacement the first step to follow will be....

    • Create a JIRA ticket
    • Check BeQuick to see if there are replacements available
    • Suspend the account before sending replacement
    • Ask your SUP to create an escalation ticket to replace the phone
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About This Quiz

TruConnect Pop Quiz / Week 1

Truconnect Pop Quiz Week 1 - Quiz

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  • 2. 

    We are currently able to order CDMA phone through be quick

    • True

    • False

    Correct Answer
    A. False
  • 3. 

    If under the carrier information the status is "suspended" and on the account the status shows "active" you have to send a BeQuick issues form? 

    • True

    • False

    Correct Answer
    A. True
  • 4. 

    Only the account holder/spouse can be asked to verify the complete billing address

    • True

    • False

    Correct Answer
    A. True
  • 5. 

    What is the new branding of the calls? 

    • Thank you for calling TrueConnect, my name is (agent name) may I have the number associated with your account?

    • Thank you for calling TrueConnect, my name is (agent name) how may I help you today?

    • Thank you for calling may I have the number associated with your account?

    • Thank you for calling how can I help you today?

    Correct Answer
    A. Thank you for calling TrueConnect, my name is (agent name) how may I help you today?
  • 6. 

    If a customer requires a Lifeline renewal form we can order it through Jira, using the option “Customer Inquiry Form (CIF)”.

    • True

    • False

    Correct Answer
    A. False

Quiz Review Timeline (Updated): Mar 20, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 08, 2015
    Quiz Created by
    Gabrielacorado99
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