Icbc Kpi Exam *december*

10 Questions

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Payment Quizzes & Trivia

Questions and Answers
  • 1. 
    When checking details and paying orders offline, we make sure to use the correct_____.
    • A. 

      Bank

    • B. 

      Client

    • C. 

      Card Code

  • 2. 
    Maintaining balance should be:
    • A. 

      30,000 - 80,000

    • B. 

      30,000 - 60,000

    • C. 

      30,000 - 50,000

  • 3. 
    What does Error 4972 means? 
    • A. 

      Abnormal Account Status

    • B. 

      Wrong Verification Code

    • C. 

      Wrong log in Password 3 times

  • 4. 
    What does Error 7956 means?
    • A. 

      Abnormal Account Status

    • B. 

      Wrong Verification Code

    • C. 

      Wrong Log in Password 3 times

  • 5. 
    What would you do if you have checked the details for a payment that have stuck and you saw that there is a successful payment details but with a different transaction time?
    • A. 

      Manual close the stuck up order.

    • B. 

      Check Closed Deal List for similar transactions

    • C. 

      Ask Team Leaders for auto

  • 6. 
    When attempting to pay orders offline we make sure to do the ff:
    • A. 

      Check bank details’ by time and Amount then Inform Team Leaders after paying.

    • B. 

      Check bank details’ by Amount then pay the order.

    • C. 

      Inform Team Leaders, Check bank balance, and Check Details before paying the order.

  • 7. 
    How do you check the details of an overdue payment?
    • A. 

      By Date, Remarks, Amount

    • B. 

      By Time, Amount, Account Details

    • C. 

      By Amount, Account Details

  • 8. 
    What should you do when you encounter double payment pop ups?
    • A. 

      Click Yes

    • B. 

      Click No

    • C. 

      Close Client

  • 9. 
    How to make sure that your Quasi balance & Instant balance are accurate before asking your Team Leaders to auto overdue payments?
    • A. 

      Update your Card at least 3x

    • B. 

      Check Closed Deal List

    • C. 

      Do Advance Input

  • 10. 
    How many wrong password attempts before you have to report the issue to your Team Leaders?
    • A. 

      3 attemtps

    • B. 

      1 attempt

    • C. 

      6 attempts