Icbc Kpi Exam *december*

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| By Rhio_0718
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Rhio_0718
Community Contributor
Quizzes Created: 2 | Total Attempts: 336
Questions: 10 | Attempts: 228

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Payment Quizzes & Trivia

Questions and Answers
  • 1. 

    When checking details and paying orders offline, we make sure to use the correct_____.

    • A.

      Bank

    • B.

      Client

    • C.

      Card Code

    Correct Answer
    C. Card Code
    Explanation
    When checking details and paying orders offline, it is important to use the correct card code. The card code, also known as the CVV or security code, is a three or four-digit number found on the back or front of a credit or debit card. This code is used as an additional security measure to verify that the person making the payment has physical possession of the card. By using the correct card code, the payment can be processed accurately and securely.

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  • 2. 

    Maintaining balance should be:

    • A.

      30,000 - 80,000

    • B.

      30,000 - 60,000

    • C.

      30,000 - 50,000

    Correct Answer
    C. 30,000 - 50,000
    Explanation
    The answer is 30,000 - 50,000 because it falls within the given range of maintaining balance. This means that the balance should not go below 30,000 and should not exceed 50,000. Maintaining a balance within this range ensures that the account has enough funds to cover expenses and avoid overdraft fees, while also not keeping excessive funds that could be better utilized elsewhere.

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  • 3. 

    What does Error 4972 means? 

    • A.

      Abnormal Account Status

    • B.

      Wrong Verification Code

    • C.

      Wrong log in Password 3 times

    Correct Answer
    A. Abnormal Account Status
    Explanation
    Error 4972 typically refers to an abnormal account status. This means that there is an issue with the account that is causing it to be flagged or restricted in some way. It could be due to suspicious activity, a violation of terms and conditions, or any other reason that is deemed abnormal by the system. This error code is used to notify the user that their account is not functioning normally and they may need to take action to resolve the issue.

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  • 4. 

    What does Error 7956 means?

    • A.

      Abnormal Account Status

    • B.

      Wrong Verification Code

    • C.

      Wrong Log in Password 3 times

    Correct Answer
    C. Wrong Log in Password 3 times
    Explanation
    Error 7956 refers to the situation where a user has entered an incorrect login password three consecutive times. This error code is commonly used by systems to prevent unauthorized access and protect the user's account from potential security breaches. By limiting the number of incorrect login attempts, the system ensures that only the authorized user can access the account.

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  • 5. 

    What would you do if you have checked the details for a payment that have stuck and you saw that there is a successful payment details but with a different transaction time?

    • A.

      Manual close the stuck up order.

    • B.

      Check Closed Deal List for similar transactions

    • C.

      Ask Team Leaders for auto

    Correct Answer
    B. Check Closed Deal List for similar transactions
    Explanation
    If you have checked the details for a payment that is stuck and notice that there is a successful payment with a different transaction time, it would be advisable to check the Closed Deal List for similar transactions. This can help determine if there have been any previous instances of similar issues and how they were resolved. By reviewing the Closed Deal List, you can gain insights into the actions taken previously and potentially find a solution to resolve the current stuck payment.

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  • 6. 

    When attempting to pay orders offline we make sure to do the ff:

    • A.

      Check bank details’ by time and Amount then Inform Team Leaders after paying.

    • B.

      Check bank details’ by Amount then pay the order.

    • C.

      Inform Team Leaders, Check bank balance, and Check Details before paying the order.

    Correct Answer
    C. Inform Team Leaders, Check bank balance, and Check Details before paying the order.
    Explanation
    The correct answer is "Inform Team Leaders, Check bank balance, and Check Details before paying the order." This option includes all the necessary steps to be taken when attempting to pay orders offline. It emphasizes the importance of informing the team leaders, checking the bank balance, and verifying the details before proceeding with the payment. This ensures that the payment is made accurately and that any discrepancies or issues can be addressed beforehand.

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  • 7. 

    How do you check the details of an overdue payment?

    • A.

      By Date, Remarks, Amount

    • B.

      By Time, Amount, Account Details

    • C.

      By Amount, Account Details

    Correct Answer
    B. By Time, Amount, Account Details
    Explanation
    To check the details of an overdue payment, you need to consider the factors of time, amount, and account details. By reviewing the time of the payment, you can determine how long it has been overdue. The amount will indicate the specific sum that is outstanding. Lastly, examining the account details will provide information about the account involved in the payment, such as the account number or name. By considering these three elements, you can effectively investigate and address any overdue payment.

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  • 8. 

    What should you do when you encounter double payment pop ups?

    • A.

      Click Yes

    • B.

      Click No

    • C.

      Close Client

    Correct Answer
    B. Click No
    Explanation
    When encountering double payment pop-ups, clicking "No" is the correct action to take. This is because double payment pop-ups are often scams or attempts to trick users into making duplicate payments. By clicking "No," you are refusing the second payment and avoiding potential financial loss or fraud.

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  • 9. 

    How to make sure that your Quasi balance & Instant balance are accurate before asking your Team Leaders to auto overdue payments?

    • A.

      Update your Card at least 3x

    • B.

      Check Closed Deal List

    • C.

      Do Advance Input

    Correct Answer
    A. Update your Card at least 3x
    Explanation
    Updating your card at least 3 times ensures that your Quasi balance and Instant balance are accurate before asking your Team Leaders to auto overdue payments. By updating your card multiple times, you can verify that all the necessary transactions and payments have been recorded correctly, reducing the chances of any discrepancies in the balances. This step helps in ensuring that the overdue payments are accurately calculated and processed by the Team Leaders.

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  • 10. 

    How many wrong password attempts before you have to report the issue to your Team Leaders?

    • A.

      3 attemtps

    • B.

      1 attempt

    • C.

      6 attempts

    Correct Answer
    B. 1 attempt
    Explanation
    If you have to report the issue to your Team Leaders after just one wrong password attempt, it suggests that there is a strict security policy in place. This policy aims to ensure that any potential security breaches or unauthorized access attempts are immediately reported and addressed. By reporting the issue after just one attempt, the organization can take proactive measures to protect sensitive information and prevent any further unauthorized access.

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