CompTIA A+ 220-901/902 Practice Exam
CompTIA A+ 220-901/902 practice exam
- 1.What is the primary CompTIA Web site?
- A.
Www.comptia.com
- B.
Www.comptia.edu
- C.
Www.comptia.net
- D.
Www.comptia.org
- 2.Which certification is considered a requirement for entrance into the IT industry?
- A.
Certified Cisco Network Associate
- B.
CompTIA A+ certification
- C.
CompTIA Network+ certification
- D.
Microsoft Certified Solutions Expert
- 3.How many exams do you need to pass to become CompTIA A+ certified?
- A.
One
- B.
Two
- C.
Three
- D.
Four
- 4.Which domain receives the most coverage in the 220-902 exam?
- A.
Windows Operating Systems
- B.
Security
- C.
Other Operating Systems and Technologies
- D.
Software Troubleshooting
- 5.Which version of Windows is not tested on the 2015 versions of the CompTIA A+ exams?
- A.
Windows 8 Pro
- B.
Windows 10
- C.
Windows 7 ultimate
- D.
Windows Vista Business
- 6.What company administers the CompTIA A+ certification exams?
- A.
CompTIA
- B.
Microsoft
- C.
Pearson VUE
- D.
Total Seminars
- 7.What pass rate should you strive for on the practice questions?
- A.
75%
- B.
80%
- C.
90%
- D.
95%
- 8.How many study hours to pass the CompTIA A+ exams does Mike recommend to a person just starting out learning PC repair?
- A.
Roughly 140
- B.
Roughly 240
- C.
Roughly 340
- D.
Roughly 440
- 9.What is the very first step you should take to pass the CompTIA A+ exams?
- A.
Buy more practice exams
- B.
Buy two vouchers
- C.
Read this book like a novel
- D.
Schedule the exams.
- 10.After becoming CompTIA A+ certified, what's the next certification you should attain?
- A.
CompTIA Network+
- B.
CompTIA Security+
- C.
Microsoft Certified Solutions Expert
- D.
Certified Cisco Network Associate
- 11.Which of the following would be most appropriate for the workplace? (select two)
- A.
Clean, pressed khaki trousers
- B.
Clean, wrinkle-free T-shirt
- C.
Clean, wrinkle-free polo shirt
- D.
Clean, pressed jeans
- 12.While manning the help desk, you get a call from a distraught user who says she has a blank screen. What would be a useful follow-up question? (select two)
- A.
Is the computer turned on?
- B.
Is the monitor turned on?
- C.
Did you reboot?
- D.
What did you do?
- 13.At the very least, what tool should be in every technician's toolkit?
- A.
Pliers
- B.
Hammer
- C.
Straight-slot screwdriver
- D.
Phillips-head screwdriver
- 14.When is it appropriate to yell at a user?
- A.
When he screws up the second time
- B.
When he interrupts your troubleshooting
- C.
When he screws up the fifth time
- D.
Never
- 15.When troubleshooting a software problem on Pheobe's computer and listening to her describe the problem, you get a text from your boss. Which of the following is the most appropriate action for you to take?
- A.
Excuse yourself, walk out of the cube, and text your boss.
- B.
Pick up Pheobe's phone and dial your boss's number
- C.
Wait until Pheobe finishes her description and then ask to use her phone to call your boss.
- D.
Wait until Pheobe finishes her description, run through any simple fixes, and then explain that you need to call your boss on your cell phone
- 16.You are at a customer's workstation to install several software and hardware updates, a process that will take a while and will require several reboots of the computer. What should you do about the password to the user's account?
- A.
Require the customer to sit with you throughout the process so she can type in her password each time.
- B.
Ask the user to write down her password for you to use.
- C.
Ask the user to change her password temporarily for you to use.
- D.
Call your supervisor
- 17.Which of the following is a good practice after completing a troubleshooting call at someone's office?
- A.
Follow up with a call within a couple of days to make sure everything is going well with the fixed computer.
- B.
Make copies of passwords you used at the site for future reference.
- C.
Document any particularly important people you met for future reference.
- D.
Do nothing. Your work is finished there.
- 18.Which tool helps you avoid accidental static discharge by keeping you at the same electrical potential as the computer on which you're working?
- A.
Antistatic spray
- B.
Antistatic bag
- C.
Antistatic wrist wrap
- D.
Phillips-head screwdriver
- 19.Once you have ascertained the computer's problem and backed up the critical data, what should you do?
- A.
Establish a theory of probable cause
- B.
Start fixing the machine
- C.
Question users more to find out how they caused the problem
- D.
Document
- 20.What should you do after successfully repairing a machine?
- A.
Do nothing; your job is done.
- B.
Admonish the user for causing so much work for the IT department
- C.
Document your findings
- D.
Lock it down so the user can't cause the same problem again
- 21.What version of Windows introduced the Metro UI?
- A.
Windows 7
- B.
Windows 8
- C.
Windows 8.1
- D.
Windows 10
- 22.Which Windows 8 feature did Microsoft not include in Windows 10?
- A.
Metro/Modern UI
- B.
Start button
- C.
Control Panel
- D.
Charms bar
- 23.What Mac OS X feature is essentially multiple Desktops?
- A.
Charms
- B.
Desktop
- C.
Mission Control
- D.
Spaces
- 24.What is the default Ubuntu desktop environment?
- A.
Metro UI
- B.
Unity
- C.
KDE
- D.
GNOME 3
- 25.The user, Mike, has downloaded files with his Web browser. Where will they be stored by default?
- A.
C:\Downloads
- B.
C:\Mike\Desktop\Downloads
- C.
C:\Users\Mike\ C:\Users\Mike\Downloads
- D.
C:\Users\Mike\Desktop\Downloads
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