CompTIA A+ 220-901/902 Practice Exam

100 Questions | Total Attempts: 209

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CompTIA A+ 220-901/902 practice exam


Questions and Answers
  • 1. 
    What is the primary CompTIA Web site?
    • A. 

      Www.comptia.com

    • B. 

      Www.comptia.edu

    • C. 

      Www.comptia.net

    • D. 

      Www.comptia.org

  • 2. 
    Which certification is considered a requirement for entrance into the IT industry?
    • A. 

      Certified Cisco Network Associate

    • B. 

      CompTIA A+ certification

    • C. 

      CompTIA Network+ certification

    • D. 

      Microsoft Certified Solutions Expert

  • 3. 
    How many exams do you need to pass to become CompTIA A+ certified?
    • A. 

      One

    • B. 

      Two

    • C. 

      Three

    • D. 

      Four

  • 4. 
    Which domain receives the most coverage in the 220-902 exam?
    • A. 

      Windows Operating Systems

    • B. 

      Security

    • C. 

      Other Operating Systems and Technologies

    • D. 

      Software Troubleshooting

  • 5. 
    Which version of Windows is not tested on the 2015 versions of the CompTIA A+ exams?
    • A. 

      Windows 8 Pro

    • B. 

      Windows 10

    • C. 

      Windows 7 ultimate

    • D. 

      Windows Vista Business

  • 6. 
    What company administers the CompTIA A+ certification exams?
    • A. 

      CompTIA

    • B. 

      Microsoft

    • C. 

      Pearson VUE

    • D. 

      Total Seminars

  • 7. 
    What pass rate should you strive for on the practice questions?
    • A. 

      75%

    • B. 

      80%

    • C. 

      90%

    • D. 

      95%

  • 8. 
    How many study hours to pass the CompTIA A+ exams does Mike recommend to a person just starting out learning PC  repair?
    • A. 

      Roughly 140

    • B. 

      Roughly 240

    • C. 

      Roughly 340

    • D. 

      Roughly 440

  • 9. 
    What is the very first step you should take to pass the CompTIA A+ exams?
    • A. 

      Buy more practice exams

    • B. 

      Buy two vouchers

    • C. 

      Read this book like a novel

    • D. 

      Schedule the exams.

  • 10. 
    After becoming CompTIA A+ certified, what's the next certification you should attain?
    • A. 

      CompTIA Network+

    • B. 

      CompTIA Security+

    • C. 

      Microsoft Certified Solutions Expert

    • D. 

      Certified Cisco Network Associate

  • 11. 
    Which of the following would be most appropriate for the workplace? (select two)
    • A. 

      Clean, pressed khaki trousers

    • B. 

      Clean, wrinkle-free T-shirt

    • C. 

      Clean, wrinkle-free polo shirt

    • D. 

      Clean, pressed jeans

  • 12. 
    While manning the help desk, you get a call from a distraught user who says she has a blank screen. What would be a useful follow-up question? (select two)
    • A. 

      Is the computer turned on?

    • B. 

      Is the monitor turned on?

    • C. 

      Did you reboot?

    • D. 

      What did you do?

  • 13. 
    At the very least, what tool should be in every technician's toolkit?
    • A. 

      Pliers

    • B. 

      Hammer

    • C. 

      Straight-slot screwdriver

    • D. 

      Phillips-head screwdriver

  • 14. 
    When is it appropriate to yell at a user?
    • A. 

      When he screws up the second time

    • B. 

      When he interrupts your troubleshooting

    • C. 

      When he screws up the fifth time

    • D. 

      Never

  • 15. 
    When troubleshooting a software problem on Pheobe's computer and listening to her describe the problem, you get a text from your boss. Which of the following is the most appropriate action for you to take?
    • A. 

      Excuse yourself, walk out of the cube, and text your boss.

    • B. 

      Pick up Pheobe's phone and dial your boss's number

    • C. 

      Wait until Pheobe finishes her description and then ask to use her phone to call your boss.

    • D. 

      Wait until Pheobe finishes her description, run through any simple fixes, and then explain that you need to call your boss on your cell phone

  • 16. 
    You are at a customer's workstation to install several software and hardware updates, a process that will take a while and will require several reboots of the computer. What should you do about the password to the user's account?
    • A. 

      Require the customer to sit with you throughout the process so she can type in her password each time.

    • B. 

      Ask the user to write down her password for you to use.

    • C. 

      Ask the user to change her password temporarily for you to use.

    • D. 

      Call your supervisor

  • 17. 
    Which of the following is a good practice after completing a troubleshooting call at someone's office?
    • A. 

      Follow up with a call within a couple of days to make sure everything is going well with the fixed computer.

    • B. 

      Make copies of passwords you used at the site for future reference.

    • C. 

      Document any particularly important people you met for future reference.

    • D. 

      Do nothing. Your work is finished there.

  • 18. 
    Which tool helps you avoid accidental static discharge by keeping you at the same electrical potential as the computer on which you're working?
    • A. 

      Antistatic spray

    • B. 

      Antistatic bag

    • C. 

      Antistatic wrist wrap

    • D. 

      Phillips-head screwdriver

  • 19. 
    Once you have ascertained the computer's problem and backed up the critical data, what should you do?
    • A. 

      Establish a theory of probable cause

    • B. 

      Start fixing the machine

    • C. 

      Question users more to find out how they caused the problem

    • D. 

      Document

  • 20. 
    What should you do after successfully repairing a machine?
    • A. 

      Do nothing; your job is done.

    • B. 

      Admonish the user for causing so much work for the IT department

    • C. 

      Document your findings

    • D. 

      Lock it down so the user can't cause the same problem again

  • 21. 
    What version of Windows introduced the Metro UI?
    • A. 

      Windows 7

    • B. 

      Windows 8

    • C. 

      Windows 8.1

    • D. 

      Windows 10

  • 22. 
    Which Windows 8 feature did Microsoft not include in Windows 10?
    • A. 

      Metro/Modern UI

    • B. 

      Start button

    • C. 

      Control Panel

    • D. 

      Charms bar

  • 23. 
    What Mac OS X feature is essentially multiple Desktops?
    • A. 

      Charms

    • B. 

      Desktop

    • C. 

      Mission Control

    • D. 

      Spaces

  • 24. 
    What is the default Ubuntu desktop environment?
    • A. 

      Metro UI

    • B. 

      Unity

    • C. 

      KDE

    • D. 

      GNOME 3

  • 25. 
    The user, Mike, has downloaded files with his Web browser. Where will they be stored by default?
    • A. 

      C:\Downloads

    • B. 

      C:\Mike\Desktop\Downloads

    • C. 

      C:\Users\Mike\ C:\Users\Mike\Downloads

    • D. 

      C:\Users\Mike\Desktop\Downloads

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