pH Follow Up Assessment 2020

15 Questions | By CallingDepartmen | Updated: Mar 20, 2022 | Attempts: 62

Questions

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Questions and Answers

1.

POC Steve confirms they received the request on 01/16/2020 and Mailed the records the same day. Today's date is 01/30/2020. How should you proceed?
- A.
  
  Confirm Address where the records were sent
- B.
  
  Check for duplicates
- C.
  
  If we did not find any duplicate, we will ask the facility to resend the records
- D.
  
  All of the above
2.

Our Medical Records Technicians CAN bring a printer to the facility when copying records. True or False?
- A.
  
  True
- B.
  
  False
3.

You do NOT need to confirm the specific date we will call back during closing. (Follow Up) True or False?
- A.
  
  True
- B.
  
  False
4.

It is mandatory to verify the Physical Address before moving the case to Onsite. True or False?
- A.
  
  True
- B.
  
  False
5.

___________ department will send the FedEx label via fax/email/mail. Which department will send the FedEx label?
- A.
  
  RR-Support
- B.
  
  Mailroom
- C.
  
  Imaging Department
- D.
  
  Call Center
6.

When scheduling an Onsite appointment, we should pitch "Fixed Appointment" to the facility. True or False?
- A.
  
  True
- B.
  
  False
7.

Merging Provider means "To add a separate associated request into an existing Parent Provider". True or False?
- A.
  
  True
- B.
  
  False
8.

We will use event type Scheduled Call for the following reasons: (Multiple Choice)
- A.
  
  Provider confirms they have already mailed the records on a specific date
- B.
  
  They are still working on the request
- C.
  
  POC confirms they will send the records on a specific date
- D.
  
  Facility is Not Sure when the records will be sent
9.

If we will send a FedEx label AND schedule a FedEx pickup, what should you document in the "Number of Box" details?
- A.
  
  0
- B.
  
  999
- C.
  
  1
- D.
  
  None of the above
10.

Call Center agents can move 'Fixed Appointments' to Onsite without seeking permission from MRT Operations department. True or False?
- A.
  
  True
- B.
  
  False
11.

Internal Notes, Changing Callback, Unobtained Status are part of which Event Type?
- A.
  
  Progressing Call
- B.
  
  Non-Progressing Call
- C.
  
  Escalation
- D.
  
  Scheduled Call
12.

You call on a facility and reach POC Mark. You inform him we sent a Request for HEDIS on 01/24/2020 via Fax. Today's date is 01/30/2020. Mark tells you they have not received any request from Advantmed. What is the most appropriate next step?
- A.
  
  Mail the Request
- B.
  
  Callback Change
- C.
  
  Email the Request
- D.
  
  Confirm the fax number request was sent to. If incorrect, update and re-fax. If correct, we can send the request again
13.

POC Chris informs you that they WILL be faxing the records to us 02/03/2020. When should you inform Chris that we will call them back to confirm records were actually sent?
- A.
  
  02/04/2020
- B.
  
  02/05/2020
- C.
  
  02/06/2020
- D.
  
  02/07/2020
14.

When should you document a case under "Copy Service" event type?
- A.
  
  Whenever you like
- B.
  
  When the facility confirms that the records were copied by the copy service
- C.
  
  During Verification when the facility states that they use copy service
- D.
  
  When they inform us the request has already been forwarded to their Copy Service
- E.
  
  All of the above