pH Follow Up Assessment 2019

15 Questions | Total Attempts: 33

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pH Follow Up Assessment 2019


Questions and Answers
  • 1. 
    ___________ department will send the FedEx label via fax/email/mail. Which department will send the FedEx label?
    • A. 

      RR-Support

    • B. 

      Imaging Department

    • C. 

      Mailroom

    • D. 

      Call Center

  • 2. 
    You call on a facility and reach POC Mark. You inform him we sent a Request for HEDIS on 11/11/2019 via Fax. Today's date is 11/15/2019. Mark tells you they have not received any request from Advantmed. What is the most appropriate next step?
    • A. 

      Mail the Request

    • B. 

      Callback Change

    • C. 

      Email the Request

    • D. 

      Confirm the fax number request was sent to. If incorrect, update and re-fax. If correct, we can send the request again(

  • 3. 
    When should you document a case under "Copy Service" event type?
    • A. 

      Whenever you like

    • B. 

      When the facility confirms that the records were copied by the copy service

    • C. 

      During Verification when the facility states that they use copy service

    • D. 

      When they inform us the request has already been forwarded to their Copy Service

    • E. 

      All of the above

  • 4. 
    When scheduling an Onsite appointment, we should pitch "Fixed Appointment" to the facility. True or False?
    • A. 

      True

    • B. 

      False

  • 5. 
    It is mandatory to verify the Physical Address before moving the case to Onsite. True or False?
    • A. 

      True

    • B. 

      False

  • 6. 
    Our Medical Records Technicians CAN bring a printer to the facility when copying records. True or False?
    • A. 

      True

    • B. 

      False

  • 7. 
    POC Chris informs you that they WILL be faxing the records to us 11/18/2019. When should you inform Chris that we will call them back to confirm records were actually sent?
    • A. 

      11/18/2019

    • B. 

      11/19/2019

    • C. 

      11/20/2019

    • D. 

      11/21/2019

  • 8. 
    POC Steve confirms they received the request on 11/04/2019 and Mailed the records the same day. Today's date is 11/15/2019. How should you proceed?
    • A. 

      Confirm Address where the records were sent

    • B. 

      Check for duplicates

    • C. 

      If we did not find any duplicate, we will ask the facility to resend the records

    • D. 

      All of the above

  • 9. 
    Internal Notes, Changing Callback, Unobtained Status are part of which Event Type?
    • A. 

      Progressing Call

    • B. 

      Non-Progressing Call

    • C. 

      Escalation

    • D. 

      Scheduled Call

  • 10. 
    Call Center agents can move 'Fixed Appointments' to Onsite without seeking permission from MRT Operations department. True or False?
    • A. 

      True

    • B. 

      False

  • 11. 
    You do NOT need to confirm the specific date we will call back during closing. True or False?
    • A. 

      True

    • B. 

      False

  • 12. 
    Merging Provider means "To add a separate associated request into an existing Parent Provider". True or False?
    • A. 

      True

    • B. 

      False

  • 13. 
    If we will send a FedEx label AND schedule a FedEx pickup, what should you document in the "Number of Box" details?
    • A. 

      0

    • B. 

      999

    • C. 

      1

    • D. 

      None of the above

  • 14. 
    We will use event type Scheduled Call for the following reasons: (Multiple Choice)
    • A. 

      Provider confirms they have already mailed the records on a specific date

    • B. 

      They are still working on the request

    • C. 

      POC confirms they will send the records on a specific date

    • D. 

      Facility is Not Sure when the records will be sent

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