PH Follow Up Assessment 2019

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| By CallingDepartmen

CallingDepartmen

Community Contributor

Quizzes Created: 2 | Total Attempts: 114

Questions: 15 | Attempts: 52 | Updated: Mar 21, 2023

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Questions and Answers

1.

___________ department will send the FedEx label via fax/email/mail. Which department will send the FedEx label?
- A.
  
  RR-Support
- B.
  
  Imaging Department
- C.
  
  Mailroom
- D.
  
  Call Center
Correct Answer
B. Imaging Department

Explanation
The Imaging Department will send the FedEx label via fax/email/mail.

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2.

You call on a facility and reach POC Mark. You inform him we sent a Request for HEDIS on 11/11/2019 via Fax. Today's date is 11/15/2019. Mark tells you they have not received any request from Advantmed. What is the most appropriate next step?
- A.
  
  Mail the Request
- B.
  
  Callback Change
- C.
  
  Email the Request
- D.
  
  Confirm the fax number request was sent to. If incorrect, update and re-fax. If correct, we can send the request again(
Correct Answer
D. Confirm the fax number request was sent to. If incorrect, update and re-fax. If correct, we can send the request again(

Explanation
The most appropriate next step is to confirm the fax number that the request was sent to. If the fax number is incorrect, it should be updated and the request should be re-faxed. If the fax number is correct, the request can be sent again. This step is necessary to ensure that the request is being sent to the correct recipient and to avoid any potential errors or delays in the process.

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3.

When should you document a case under "Copy Service" event type?
- A.
  
  Whenever you like
- B.
  
  When the facility confirms that the records were copied by the copy service
- C.
  
  During Verification when the facility states that they use copy service
- D.
  
  When they inform us the request has already been forwarded to their Copy Service
- E.
  
  All of the above
Correct Answer
B. When the facility confirms that the records were copied by the copy service

Explanation
The correct answer is "When the facility confirms that the records were copied by the copy service." This means that documentation should only be done under the "Copy Service" event type when the facility has confirmed that the records were indeed copied by a copy service. This ensures that accurate and reliable information is recorded for future reference.

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4.

When scheduling an Onsite appointment, we should pitch "Fixed Appointment" to the facility. True or False?
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
When scheduling an Onsite appointment, it is not necessary to pitch "Fixed Appointment" to the facility. This means that the statement is false. The facility may have its own scheduling system or preferences, so it is important to follow their guidelines instead of suggesting a fixed appointment.

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5.

It is mandatory to verify the Physical Address before moving the case to Onsite. True or False?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Verifying the physical address before moving the case to onsite is mandatory. This ensures that the correct location is identified and avoids any potential issues or delays in reaching the onsite location. By confirming the physical address beforehand, the necessary arrangements can be made and the case can be efficiently moved to the onsite location.

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6.

Our Medical Records Technicians CAN bring a printer to the facility when copying records. True or False?
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The given statement is false. Medical Records Technicians are responsible for managing and organizing medical records, not for physically copying them. Bringing a printer to the facility would be the responsibility of someone else, such as an administrative or support staff member.

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7.

POC Chris informs you that they WILL be faxing the records to us 11/18/2019. When should you inform Chris that we will call them back to confirm records were actually sent?
- A.
  
  11/18/2019
- B.
  
  11/19/2019
- C.
  
  11/20/2019
- D.
  
  11/21/2019
Correct Answer
C. 11/20/2019

Explanation
Based on the given information, Chris informs that they will be faxing the records on 11/18/2019. It is reasonable to wait for a day after the expected faxing date to allow sufficient time for the records to be sent. Therefore, informing Chris that we will call them back to confirm the records were actually sent on 11/20/2019 seems appropriate.

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8.

POC Steve confirms they received the request on 11/04/2019 and Mailed the records the same day. Today's date is 11/15/2019. How should you proceed?
- A.
  
  Confirm Address where the records were sent
- B.
  
  Check for duplicates
- C.
  
  If we did not find any duplicate, we will ask the facility to resend the records
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
The correct answer is "All of the above" because in order to proceed, you should confirm the address where the records were sent to ensure they were sent to the correct location. Additionally, you should check for duplicates to avoid receiving multiple copies of the same records. If no duplicates are found, you should ask the facility to resend the records to ensure they are received.

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9.

Internal Notes, Changing Callback, Unobtained Status are part of which Event Type?
- A.
  
  Progressing Call
- B.
  
  Non-Progressing Call
- C.
  
  Escalation
- D.
  
  Scheduled Call
Correct Answer
B. Non-Progressing Call

Explanation
Internal Notes, Changing Callback, and Unobtained Status are all actions that indicate a lack of progress in a call. These actions suggest that the call is not moving forward or making any significant advancements. Therefore, they are all part of the Non-Progressing Call event type.

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10.

Call Center agents can move 'Fixed Appointments' to Onsite without seeking permission from MRT Operations department. True or False?
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Call Center agents cannot move 'Fixed Appointments' to Onsite without seeking permission from MRT Operations department.

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11.

You do NOT need to confirm the specific date we will call back during closing. True or False?
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The correct answer is False. This means that the statement presented in the question is not true. Without further context, it is unclear what the specific statement is, but based on the given options, it can be inferred that the statement is false.

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12.

Merging Provider means "To add a separate associated request into an existing Parent Provider". True or False?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The statement is true. Merging Provider refers to the action of adding a separate associated request into an existing Parent Provider.

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13.

If we will send a FedEx label AND schedule a FedEx pickup, what should you document in the "Number of Box" details?
- A.
  
  0
- B.
  
  999
- C.
  
  1
- D.
  
  None of the above
Correct Answer
B. 999

Explanation
If we are sending a FedEx label and scheduling a FedEx pickup, it is implied that we are sending a large number of boxes. Therefore, the correct answer is 999, indicating a high quantity of boxes.

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14.

We will use event type Scheduled Call for the following reasons: (Multiple Choice)
- A.
  
  Provider confirms they have already mailed the records on a specific date
- B.
  
  They are still working on the request
- C.
  
  POC confirms they will send the records on a specific date
- D.
  
  Facility is Not Sure when the records will be sent
Correct Answer(s)
A. Provider confirms they have already mailed the records on a specific date
C. POC confirms they will send the records on a specific date

Explanation
The event type "Scheduled Call" is appropriate when the provider confirms that they have already mailed the records on a specific date and when the POC confirms that they will send the records on a specific date. This event type is used to schedule and track calls related to record requests, and these two scenarios involve confirmed actions related to sending the records.

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Current Version
Mar 21, 2023

Quiz Edited by
ProProfs Editorial Team
Nov 15, 2019

Quiz Created by
CallingDepartmen

pH Follow Up Assessment 2019

___________ department will send the FedEx label via fax/email/mail. Which department will send the FedEx label?

You call on a facility and reach POC Mark. You inform him we sent a Request for HEDIS on 11/11/2019 via Fax. Today's date is 11/15/2019. Mark tells you they have not received any request from Advantmed. What is the most appropriate next step?

When should you document a case under "Copy Service" event type?

When scheduling an Onsite appointment, we should pitch "Fixed Appointment" to the facility. True or False?

It is mandatory to verify the Physical Address before moving the case to Onsite. True or False?

Our Medical Records Technicians CAN bring a printer to the facility when copying records. True or False?

POC Chris informs you that they WILL be faxing the records to us 11/18/2019. When should you inform Chris that we will call them back to confirm records were actually sent?

POC Steve confirms they received the request on 11/04/2019 and Mailed the records the same day. Today's date is 11/15/2019. How should you proceed?

Internal Notes, Changing Callback, Unobtained Status are part of which Event Type?

Call Center agents can move 'Fixed Appointments' to Onsite without seeking permission from MRT Operations department. True or False?

You do NOT need to confirm the specific date we will call back during closing. True or False?

Merging Provider means "To add a separate associated request into an existing Parent Provider". True or False?

If we will send a FedEx label AND schedule a FedEx pickup, what should you document in the "Number of Box" details?

We will use event type Scheduled Call for the following reasons: (Multiple Choice)