Tqm - An Overview
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Questions and Answers
- 1.
What is the full form of Total Quality Management ?
- A.
Testing for Quality Metrics
- B.
Total Quantity Measures
- C.
Timely Quality Management
- D.
Total Quality Management
Correct Answer
D. Total Quality ManagementExplanation
Total Quality Management (TQM) is a management approach that focuses on continuously improving the quality of products and services. It involves all members of an organization working together to enhance customer satisfaction and achieve long-term success. TQM emphasizes the importance of quality in every aspect of the business, from design and production to customer service and employee involvement. It aims to eliminate defects, reduce waste, and enhance efficiency through a systematic and proactive approach. TQM is not just about testing for quality metrics or measuring quantity, but rather about managing quality in a comprehensive and holistic manner.Rate this question:
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- 2.
What is Kaizen ?
- A.
A type of Kimono to be worn whlie participating in TQM meetings
- B.
A new brand of Cars made using TQM
- C.
A small improvement
- D.
A statistical technique using 7 QC tools
Correct Answer
C. A small improvementExplanation
Kaizen refers to a small improvement. In the context of business and management, it is a Japanese philosophy that focuses on continuous improvement in all aspects of an organization. It encourages employees to make small, incremental changes to processes, products, and services in order to enhance efficiency, quality, and productivity. Kaizen emphasizes the involvement of every employee in identifying problems, brainstorming solutions, and implementing improvements. This approach fosters a culture of continuous learning and improvement within the organization.Rate this question:
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- 3.
What is Muda ?
- A.
Strain
- B.
Waste
- C.
Discrepancy
Correct Answer
B. WasteExplanation
Muda is a Japanese term that refers to any activity or process that does not add value to the final product or service. It is often translated as "waste" in English. In the context of this question, the correct answer is "waste" because it aligns with the definition of Muda as something that is unnecessary, inefficient, or non-value adding. "Strain" and "discrepancy" do not accurately describe Muda, so they are not the correct answers.Rate this question:
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- 4.
Is ISO TS 16949 related to ISO 9001 ?
- A.
Yes, it is based on ISO 9001 and has more details for automotive companies
- B.
No, it is a Technical Specification based on Military standard 16949
- C.
Yes, it is just a different name of the same standard
Correct Answer
A. Yes, it is based on ISO 9001 and has more details for automotive companiesExplanation
ISO/TS 16949 is indeed related to ISO 9001 as it is based on ISO 9001. However, it goes beyond ISO 9001 by providing additional requirements and guidelines specifically tailored for the automotive industry. ISO/TS 16949 includes more detailed requirements for quality management systems in automotive companies, such as specific processes and controls that need to be implemented to ensure the quality of automotive products. Therefore, the answer "Yes, it is based on ISO 9001 and has more details for automotive companies" is correct.Rate this question:
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- 5.
Which of the following answers describes best the ideal purpose of internal audit ?
- A.
Internal audits are conducted to comply with ISO TS requirements
- B.
Internal audits are conducted to check conformity to internal procedures
- C.
Internal audits are conducted to check conformity to internal procedures, and also to find opportunities for improvement
Correct Answer
C. Internal audits are conducted to check conformity to internal procedures, and also to find opportunities for improvementExplanation
Internal audits are conducted to check conformity to internal procedures, and also to find opportunities for improvement. This answer best describes the ideal purpose of internal audit because it highlights two key objectives. The first objective is to ensure that the organization is adhering to its internal procedures and policies, which helps in maintaining consistency and minimizing risks. The second objective is to identify areas where improvements can be made, such as enhancing efficiency, reducing costs, or improving overall performance. By combining these two objectives, internal audits serve as a valuable tool for assessing and enhancing the organization's internal controls and processes.Rate this question:
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- 6.
Root Cause Analysis is a mechanism to
- A.
Analyse the root cause of an already occurred defect
- B.
Prevent Occurrence of a defect
- C.
Analyse the root cause of a defect that may potentially occur
- D.
Analyse the cause and prevent recurrence of a defect
Correct Answer
D. Analyse the cause and prevent recurrence of a defectExplanation
Root Cause Analysis is a mechanism that aims to analyze the cause of a defect and prevent its recurrence. It involves identifying the underlying factors that led to the defect and addressing them to avoid similar issues in the future. By understanding the root cause, organizations can implement corrective actions and preventive measures to improve their processes and prevent the occurrence of defects. This approach helps in identifying and addressing the fundamental issues rather than just treating the symptoms, leading to long-term improvements in quality and efficiency.Rate this question:
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- 7.
When is a nominal group technique a good method to use?
- A.
When reducing an exhaustive list to one selection
- B.
When the team needs creativity and encouragement
- C.
When preparing for a group meeting
- D.
All of the above
Correct Answer
B. When the team needs creativity and encouragementExplanation
The nominal group technique is a good method to use when the team needs creativity and encouragement. This technique involves generating ideas and solutions from all team members individually and then discussing and evaluating them as a group. It allows each team member to contribute their ideas without any bias or influence from others, promoting creativity and encouraging participation. This method can be particularly effective when brainstorming new ideas or solving complex problems as it ensures that all team members have an equal opportunity to contribute and be heard.Rate this question:
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- 8.
Which of the following is FALSE in regards to brainstorming and brainwriting?
- A.
The best brainstorming sessions are open and include the team equally
- B.
The leader of the group is the individual who does the brainstorming and brainwriting
- C.
In brainwriting, ideas are written on sheets on paper rather than verbalized.
- D.
In brainstorming, there is no commentary allowed as the ideas are being presented
Correct Answer
B. The leader of the group is the individual who does the brainstorming and brainwritingExplanation
In brainstorming and brainwriting, the leader of the group is not the individual who does the brainstorming and brainwriting. Instead, the leader's role is to facilitate the session and ensure that everyone in the team has an equal opportunity to contribute their ideas. The leader encourages open communication, active participation, and a non-judgmental environment. The focus is on generating a large quantity of ideas without any hierarchy or preference given to any individual.Rate this question:
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- 9.
How do you reduce a list after brainstorming or brainwriting?
- A.
List reduction
- B.
Multivoting
- C.
Benefits and barriers
- D.
All of the above
- E.
None of the above
Correct Answer
D. All of the aboveExplanation
After brainstorming or brainwriting, there are several ways to reduce a list. One method is list reduction, which involves eliminating items that are deemed less important or relevant. Another method is multivoting, where participants are given a limited number of votes to allocate to the items they believe are most valuable. Finally, considering the benefits and barriers of each item can also help in reducing the list. Therefore, all of the options mentioned (list reduction, multivoting, and considering benefits and barriers) are correct ways to reduce a list after brainstorming or brainwriting.Rate this question:
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- 10.
ISO 9000 and total quality are interchangeable.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
ISO 9000 and total quality are not interchangeable. ISO 9000 is a set of international standards that define the requirements for a quality management system, while total quality is a management approach that focuses on continuous improvement and customer satisfaction. While ISO 9000 can be used as a tool to implement total quality, they are not the same thing. Total quality encompasses a broader range of principles and practices beyond just the ISO 9000 standards. Therefore, the statement that ISO 9000 and total quality are interchangeable is false.Rate this question:
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- 11.
All of the following are Quality Management Principles of ISO 9000:2000 EXCEPT:
- A.
Customer focus
- B.
Process approach
- C.
Quality system
- D.
Continual improvement
Correct Answer
D. Continual improvementExplanation
Continual improvement is not a Quality Management Principle of ISO 9000:2000. ISO 9000:2000 emphasizes the importance of customer focus, process approach, and having a quality system in place. Continual improvement, although a common practice in quality management, is not explicitly listed as a principle in this specific ISO standard.Rate this question:
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- 12.
The characteristics of total quality are:
- A.
Scientific approach to problem solving and decision making
- B.
Concerned only with quality management procedures
- C.
Unity of purpose—all employees, all levels
- D.
Both A & C
Correct Answer
D. Both A & CExplanation
The correct answer is "Both A & C" because total quality management involves a scientific approach to problem-solving and decision-making, as well as unity of purpose among all employees and at all levels of the organization. This means that quality management procedures are not the only focus, but rather a combination of a scientific approach and a shared goal among all employees.Rate this question:
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- 13.
Quality deals not only products and services but also includes people, processes, and environments
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that quality encompasses not only products and services but also people, processes, and environments. This means that in order to achieve overall quality, all aspects including the individuals involved, the procedures followed, and the surroundings in which the products or services are delivered should meet high standards. Therefore, the answer "True" is correct as it aligns with the idea that quality extends beyond just the tangible goods or services being provided.Rate this question:
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- 14.
Today’s consumers define quality as being flawless and having all of the attributes they want in just the way they want them.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that consumers nowadays consider quality to be flawless and meeting all their desired attributes exactly as they want. This implies that consumers have high expectations and want products or services to be perfect and customized to their preferences. Therefore, the statement is true.Rate this question:
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- 15.
According to the Three-Legged Stool of Total Quality, the seat of the stool is customer focus.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The Three-Legged Stool of Total Quality is a concept that represents the three key components of achieving quality in an organization: customer focus, process improvement, and employee involvement. According to this concept, customer focus is the seat of the stool, meaning that it is the foundation upon which the other two components rely. This implies that in order to achieve total quality, organizations must prioritize understanding and meeting the needs and expectations of their customers. Therefore, the given statement that the seat of the stool is customer focus is true.Rate this question:
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- 16.
SWOT Analysis is the only step needed in the strategic planning process.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because SWOT analysis is just one step in the strategic planning process. Strategic planning involves multiple steps such as setting goals and objectives, conducting market research, analyzing competition, developing strategies, implementing and evaluating the plan. SWOT analysis is a tool used to assess an organization's internal strengths and weaknesses, as well as external opportunities and threats. It helps in identifying key areas of focus for the strategic plan, but it is not the only step in the entire process.Rate this question:
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- 17.
To maintain a quality culture organizations must recognize and reward behaviors that nurture quality.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
In order to maintain a quality culture within an organization, it is important to acknowledge and incentivize behaviors that promote and foster quality. By recognizing and rewarding individuals who consistently demonstrate a commitment to quality, organizations can encourage a positive and proactive approach towards maintaining high standards. This helps to create a culture where quality is valued and prioritized, leading to improved performance and customer satisfaction.Rate this question:
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- 18.
The customer in a total quality setting defines quality.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
In a total quality setting, the customer plays a crucial role in defining quality. This is because the customer is the ultimate judge of whether a product or service meets their expectations and requirements. Their feedback and satisfaction are used to determine the level of quality achieved. By prioritizing the customer's needs and preferences, organizations can ensure that their products or services are designed and delivered to meet those expectations, resulting in higher customer satisfaction and overall quality. Therefore, the statement "The customer in a total quality setting defines quality" is true.Rate this question:
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- 19.
A quality circle is a group of employees that meets regularly for the purpose of identifying, recommending, and making workplace improvement.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
A quality circle is indeed a group of employees that meets regularly to identify, recommend, and make workplace improvements. This group typically consists of employees from different departments or areas of expertise, who come together to discuss and solve problems related to quality, productivity, and efficiency. By regularly meeting and sharing ideas, a quality circle can help improve processes, increase employee engagement, and enhance overall organizational performance.Rate this question:
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- 20.
A team is a group of people with a common, collective goal
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
A team is defined as a group of individuals who come together to work towards a shared objective or goal. They collaborate, support each other, and combine their skills and efforts to achieve the desired outcome. Therefore, the statement that a team is a group of people with a common, collective goal is true.Rate this question:
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